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Malmaison York

York , Yorkshire House 2 Rougier Street (Show on Map)

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Summary of reviewsMalmaison York offers an excellent location, making it an ideal choice for those who want to explore the city. The hotel's modern facilities and beautiful rooms provide a luxurious and relaxing stay. While the opinions on the breakfast were mixed, the hotel's restaurants and bar on the rooftop received positive reviews. The rooms received high accolades due to their modern design, cleanliness and comfort. Although some guests have reported cleanliness issues, most appreciated the supportive and helpful staff. While the onsite parking is secure and convenient, it is limited and may require an extra fee. Overall, Malmaison York remains a good option for a luxurious stay in York despite being on the more expensive side.
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Hotel with Spa

Malmaison Spa in York is a luxurious destination for those seeking a quick beauty touch-up, regular maintenance, or a relaxing spa day. Boasting a range of ESPA and Nimue face and body treatments, the spa offers the epitome of luxury and indulgence. Whether it is for a special occasion or simply a much-needed inner-city escape, Malmaison Spa is the perfect place to pamper oneself with a variety of facials, massages, and body treatments. Experience the ultimate in relaxation and rejuvenation at this premier spa destination.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types

Standard Double Room This air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.

Standard Twin Room This air-conditioned twin room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.

Club Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Club Twin Room The spacious twin room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This twin room offers a safe deposit box and a flat-screen TV with satellite channels. The unit has 2 beds.

Club Deluxe Room The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. This double room offers a safe deposit box and a flat-screen TV with satellite channels. The unit offers 1 bed.

Family Room The spacious family room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 2 beds.

Suite This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and has a flat-screen TV with satellite channels, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

About Malmaison York

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Guest Reviews

Location

The Malmaison York is a top pick for those who value a convenient location. It's within easy walking distance to everything York has to offer with attractions like York Minster and the city centre just a short 5-minute walk away. The hotel is situated right next to the train station, making it an excellent choice for those arriving by rail. Guests rave about the fantastic location and friendly staff with the hotel being in a perfect position for exploring the stunning city of York. The modern facilities and beautiful rooms also make for a truly relaxing and memorable stay. Whether you're visiting for business or leisure, the Malmaison York is an excellent choice for those looking for the perfect location and value for money.

Breakfast

Guests of Malmaison York have mixed opinions about the breakfast experience. Some found the presentation and quality of the breakfast to be excellent and delicious, while others found it poor and cold. Some praised the variety and options of the breakfast, while others thought it was limited. Complaints included finding hair in the breakfast, cold hot food and long wait times. There were also suggestions for improvement, such as adding baked beans and tomatoes to the English breakfast and ensuring that the hot food is cooked to order and served hot. Overall, there were both positive and negative reviews regarding the breakfast, but the hotel's location and rooftop bar with great views were highly praised.

Dinner

Guests of Malmaison York have enjoyed dining on-site with positive reviews of both dinner and breakfast. The Chez Mal Brassiere received particular praise for its lovely meal and fair prices, while the hotel's Asian tapas restaurant and bar upstairs impressed many. The Japanese restaurant didn't disappoint either with the quality of food and service receiving high marks. However, some guests felt that more choices were needed on the evening menu and were disappointed when certain dishes were not available, such as shepherd's pie. Despite these minor issues, most guests enjoyed the good food and drink and found the rooftop bar to be a nice touch. In summary, the food and drink at Malmaison York's restaurants were generally considered to be of good quality and worth trying during a stay at the hotel.

Rooms

Malmaison York's rooms have received high accolades from guests. The hotel boasts beautifully designed, clean, modern and spacious rooms with lovely, well-presented bathrooms. The rooms are stylish and homely with excellent facilities and comfortable beds - perfect for a luxurious experience. Some guests have suggested that lighting in the room could be improved, especially for doing makeup and others noted some cleanliness issues, but overall, guests enjoyed the modern decor and great views of the city. The hotel also offers room upgrades, which are worth the investment for spacious, beautifully designed rooms.

Beds

Nestled in the heart of York, Malmaison York offers a comfortable stay for all types of travelers. With big, comfy beds and bed linen that adds to the coziness, guests can expect a very pleasant stay. While some guests with bad backs found the beds to be uncomfortable, overall, guests had a peaceful night's sleep. The hotel rooms are clean and quirky with some featuring huge beds perfect for a good night's rest. Although some guests mentioned that the mattresses could be improved, others found the bed so comfortable that they didn't want to leave. So, whether you're looking for a big, comfortable bed, a quirky room or just a warm, clean and comfortable night's sleep, Malmaison York has got you covered.

Cleanliness

Guests have had mixed experiences with the cleanliness of Malmaison York. While some found their rooms to be clean and tidy, others reported issues such as dust, dirty walls and neglected maintenance. There were even reports of excrement stains on the toilet bowl and previous occupants' dirty towels left in the room upon check-in. However, many guests appreciated the modern and comfortable design of the hotel and the helpfulness of the reception staff. Toiletries were also noted to have a nice scent. Overall, while some improvements are needed in terms of extra care and attention to cleaning, Malmaison York did receive positive reviews for its location, affordability and comfortable rooms.

Staff

The staff at Malmaison York have received high praise from guests with many describing them as friendly, helpful and accommodating. The rooftop bar staff received a special mention with guests thanking Abbi and Oscar for their attentive service. However, some guests did have negative experiences with staff, including one rude waitress and reception staff who needed to be reminded of messages. Overall, guests were impressed with the professionalism and personable service of the staff with receptionists Sarah and Kathryn and the ladies at breakfast receiving extra praise. Guests also appreciated the hotel's support of the Burnt Chef charity.

Parking

Guests have mixed reviews about the parking situation at Malmaison York. Some mention that parking at the hotel is secure and convenient, but others note that it is very limited and expensive. The drop-off/pick-up space is small and often occupied by other vehicles, making it difficult for those arriving by car. Some guests were not aware that parking needed to be booked in advance and others found the offsite parking to be inconvenient. However, some guests did find good parking options nearby with great views. Overall, while there is onsite parking, it is limited and guests may need to pay for offsite parking.

4 Star

If you're looking for a great overnight stay in York, Malmaison should be on your list. Although it's a good hotel, some guests felt it was too expensive for the facilities on offer, costing around £140 per night. However, the hotel is in a brilliant location, making it very convenient for exploring the city. The hotel itself is really lovely and offers comfortable rooms. Guests appreciated the excellent location, nice staff and the overall quality of the hotel. In summary, Malmaison York offers a nice hotel experience with great location and comfortable rooms, although it may come at a higher cost.

Luxury

The Malmaison York promises a luxurious stay for anyone who books a room with them and the reviews from their satisfied guests prove that they deliver on that promise. Although some guests felt that their room was lacking in value for money, almost all agreed that the hotel added luxury touches throughout their stay. From the stylish and stunning decor to the high-end facilities in the bar and restaurant, the Malmaison York manages to create a luxurious experience for its guests. Some even described their stay as "warm, luxurious, clean and modern." However, not all aspects of the luxury experience resonated with every guest - one reviewer even claimed that the dressing gowns felt like sandpaper. But even with this small hiccup, the Malmaison York is still the perfect venue for a little luxury break in the beautiful city of York.

No, Malmaison York doesn't have any pool.

Yes, a spa is available at Malmaison York.

Yes, Malmaison York welcomes dogs.

Yes, parking facilities are available at Malmaison York.

Yes, Malmaison York has a gym.

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