Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviews'Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham' is renowned for its prime location, providing convenience and accessibility to a plethora of shopping malls, restaurants and markets. Guests, particularly those traveling for leisure or business, value its proximity to Confins Airport and Instituto Inhotim. Additionally, the hotel's location, although somewhat distant from downtown and central tourist spots, balances with easy transportation and nearby shopping facilities.
Visitors highlight the spacious and comfortable rooms, noting the beautiful city views from higher floors and amenities like air conditioning and streaming app-equipped TVs. Guests frequently commend the overall cleanliness maintained by the diligent housekeeping staff, though there are occasional mentions of outdated fixtures and maintenance issues. The hotel’s various amenities such as the gym, game area and ample parking enhance its appeal with the gym being particularly appreciated for its equipment and 24-hour accessibility.
The breakfast at Ouro Minas stands out, receiving high marks for variety and quality with a buffet featuring fruits, breads, cheeses and freshly made hot items catering to diverse tastes and dietary preferences. Guests also appreciate the early start to breakfast service and the adherence to COVID-19 safety protocols.
The dining experience, specifically dinner, garners mixed reviews. While the food quality and ambiance are highly praised, significant issues with service delays and high prices are noted. The restaurant's delicious cuisine is somewhat overshadowed by reported long waiting times and inconsistent service.
Ouro Minas’ spa and pool facilities are well-liked for their relaxation and comprehensive amenities, such as well-equipped saunas and delightful heated pools. However, some guests encountered closed amenities and minor maintenance issues. The pool's temperature, neatness and acoustics are appreciated despite occasional crowding and cleanliness concerns.
A major highlight of the hotel is its exceptional staff, consistently described as friendly, attentive and professional across all areas including reception, valet parking and housekeeping. This dedication to service significantly contributes to a pleasant guest experience.
Lastly, the hotel's family-friendly environment stands out with spacious rooms and designated areas for children, making it a favorable choice for families. Despite some complaints regarding the steep parking fees and Wi-Fi connectivity issues, Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, presents itself as a solid option for those visiting Belo Horizonte, delivering a combination of comfort, excellent service and a strategic location.
Categories
Visitors highlight the spacious and comfortable rooms, noting the beautiful city views from higher floors and amenities like air conditioning and streaming app-equipped TVs. Guests frequently commend the overall cleanliness maintained by the diligent housekeeping staff, though there are occasional mentions of outdated fixtures and maintenance issues. The hotel’s various amenities such as the gym, game area and ample parking enhance its appeal with the gym being particularly appreciated for its equipment and 24-hour accessibility.
The breakfast at Ouro Minas stands out, receiving high marks for variety and quality with a buffet featuring fruits, breads, cheeses and freshly made hot items catering to diverse tastes and dietary preferences. Guests also appreciate the early start to breakfast service and the adherence to COVID-19 safety protocols.
The dining experience, specifically dinner, garners mixed reviews. While the food quality and ambiance are highly praised, significant issues with service delays and high prices are noted. The restaurant's delicious cuisine is somewhat overshadowed by reported long waiting times and inconsistent service.
Ouro Minas’ spa and pool facilities are well-liked for their relaxation and comprehensive amenities, such as well-equipped saunas and delightful heated pools. However, some guests encountered closed amenities and minor maintenance issues. The pool's temperature, neatness and acoustics are appreciated despite occasional crowding and cleanliness concerns.
A major highlight of the hotel is its exceptional staff, consistently described as friendly, attentive and professional across all areas including reception, valet parking and housekeeping. This dedication to service significantly contributes to a pleasant guest experience.
Lastly, the hotel's family-friendly environment stands out with spacious rooms and designated areas for children, making it a favorable choice for families. Despite some complaints regarding the steep parking fees and Wi-Fi connectivity issues, Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, presents itself as a solid option for those visiting Belo Horizonte, delivering a combination of comfort, excellent service and a strategic location.
Luxury Hotel
A 5-star hotel featuring a spa lounge, fitness suite, and an indoor swimming pool. Rooms offer spacious decor and comfortable amenities.
Hotel Taking Steps Towards Sustainability
This hotel has achieved Platinum certification in Tripadvisor's GreenLeaders program, recognizing its strong eco-friendly practices. It reuses all water collected from the air conditioning system for tasks like washing patios and watering gardens. The hotel also operates its own recycling center, where plastics, paper, glass, light bulbs, organic, and electronic materials are separated for proper disposal.
Hotel for Honeymoon
This hotel offers luxurious accommodations and amenities ideal for a honeymoon. It features spacious rooms, fine dining options, and a spa for relaxation. Its exceptional service and facilities create a memorable and romantic experience.
Hotel with Spa
Ouro Minas Hotel features a spa center and hot tub. It includes an indoor pool, Turkish steam bath, treatment room, and solarium. Additional amenities include a beauty salon, massage services, a games room, and steam room.
Family Friendly Hotel
This hotel offers luxurious accommodations and comprehensive amenities. It features an indoor pool, a free kids' club, and spa services, making it ideal for families seeking both relaxation and entertainment.
Dog Friendly Hotel
This hotel is recognized as pet-friendly and offers a Dolce experience, suggesting a higher level of service and amenities for guests and their pets. It is a full-service hotel with various amenities for a comfortable stay.
Romantic Hotel
Offering luxurious accommodations and a range of amenities including spa services and fine dining, this hotel provides a romantic and relaxing atmosphere for couples. The elegant decor and attentive service enhance the intimate experience.
Hotel near Nightlife Spots
The hotel features a Lobby Piano Bar offering a full drink menu and snacks. While not in a nightlife-centric district, it provides an on-site option for evening drinks and relaxation.
Hotel with Swimming Pool
This 5-star hotel features a luxurious indoor pool, offering a relaxing and elegant experience. It also provides a spa lounge with a Turkish steam bath, hot tub, and massage chair, enhancing the overall relaxation and wellness experience.
Indoor Pool
Hotel with Free Wi-Fi
This hotel is a top choice due to its reliable and high-speed Wi-Fi, catering to both business and leisure travelers. It ensures seamless connectivity throughout the premises.
Business Hotel
This hotel features 19 event venues, including a ballroom and conference rooms, making it suitable for business events. It also offers a business center and free WiFi for productivity. Additional amenities include a fitness center, pool, and multiple dining options.
Hotel with Parking
Ouro Minas Hotel offers paid private parking with 24-hour service. Features include valet parking, a parking garage, accessible parking, and an electric vehicle charging station, providing comprehensive paid parking options.
EV charging stations
Accessible Hotel
This hotel offers comprehensive accessibility features. It provides amenities such as accessible parking, ramps, and elevators, ensuring ease of movement for guests with mobility issues. Additionally, it includes accessible rooms with adapted bathrooms.
Hotel with Gym
This hotel features an indoor pool and is located close to Pampulha Airport. It offers a well-maintained fitness center, ensuring guests can keep up with their workout routines.
Hotel with EV Charging Stations
As a Wyndham property, it is likely to have EV charging stations, and it is a well-regarded hotel in a major city. Hotels in this chain are known to have EV chargers.
5-Star Hotel
This hotel features an indoor pool and is located a short drive from Pampulha Airport. It's known for its elegant rooms and exceptional service, offering a luxurious stay with panoramic elevators and comprehensive amenities. The hotel also offers a full-service spa and rooftop pool.
Hotel with Indoor Pool
This hotel features a well-maintained, consistently heated indoor pool. It provides a comfortable swimming experience with a cover to maintain the temperature. The pool's convenient location adds to the relaxing atmosphere of the hotel.
Guest Reviews
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, boasts an excellent location that guests frequently praise for its convenience and accessibility. Positioned in a bustling area, it offers proximity to shopping malls, restaurants and markets, making it an ideal choice for both leisure and business travelers. Guests appreciate its strategic location, particularly for those attending events nearby or requiring easy access to Confins Airport and Instituto Inhotim.
Many reviews highlight the comfort and cleanliness of the rooms, complemented by a dedicated and attentive staff. The hotel’s quiet, sophisticated environment and amenities such as a gym, game area and ample parking add to its appeal. Visitors also commend the sizeable and well-equipped accommodations that provide a beautiful view of Belo Horizonte from higher floors. Additionally, the breakfast offerings receive high marks for their variety and abundance.
While the hotel's location is advantageous for many, some guests note that it is somewhat far from downtown and the central tourist spots. Responses to the surrounding area are mixed with a few mentioning potential safety concerns and the lack of nearby tourist attractions. Nonetheless, the convenience of nearby shopping facilities and good transportation access, including taxis, balances these concerns for many visitors.
Overall, Ouro Minas Hotel is recognized for its prime location, superior service, comfortable environment and excellent breakfast, making it a solid option for those visiting Belo Horizonte.
'Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham' consistently receives high praise for its breakfast offerings. Guests frequently describe the breakfast as excellent, exceptional and even unparalleled compared to other hotel experiences. The buffet is noted for its variety of options, from fruits, breads and cheeses to freshly made hot items like pancakes and omelets. Many guests particularly enjoy the extensive selection and the quality of the food, mentioning that it caters to different tastes and dietary preferences.
The breakfast service is generally well-organized and the staff receive compliments for maintaining the buffet and adhering to COVID-19 safety protocols. However, a few reviews mention moments when the breakfast area was overcrowded or when replenishment of items was slower than expected. Despite these occasional concerns, the overall sentiment remains overwhelmingly positive with many guests appreciating the effort to start breakfast early to accommodate early schedules.
Overall, the breakfast at Ouro Minas is a standout feature, often highlighted as a key element of guests' positive experiences at the hotel.
The dining experience at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, presents a mixed bag of high culinary delight and notable service issues. Many guests praise the hotel restaurant, highlighting its excellent, delicious food with comments about a wide-ranging and tasty menu. Specific mentions of dishes such as risotto and Inhoc reflect the quality of the cuisine, which some guests recommend as a "must-try" and label the restaurant as a "sensational" and "top-notch" dining spot with a pleasant ambiance, including live music and a nice pool area.
However, a recurring theme in the reviews points to significant service delays and poor logistics. Numerous guests reported long waiting times with some having to wait over an hour and a half for their dishes. There are also mentions of rude restaurant staff and poor service quality, deteriorating the overall dining experience. The high prices of menu items and a lack of available drink options add to the disappointments expressed in the reviews. While the restaurant scores well on food quality, it seems to underperform in service efficiency and value, leading to a mixed overall rating from guests.
Ouro Minas Hotel in Belo Horizonte offers a mixed experience with a consistent praise for its room size and comfort. Many guests appreciated the spacious and often luxurious rooms, noting features such as comfortable beds, clean spaces and good air conditioning. The views from the rooms are highlighted as a significant plus and some rooms have nice, modern touches like TVs with streaming apps.
However, the hotel struggles with issues of age and maintenance. Multiple reviews point out that many rooms feel outdated or in need of renovation. Problems such as noisy air conditioning, clogged sinks and minor cleanliness issues are frequently mentioned. Some rooms have a musty smell or old furniture and there have been instances of incomplete maintenance or broken fixtures.
Despite these drawbacks, many guests found the accommodations comfortable, especially in terms of room size and bed quality. Rooms are also well-decorated and the hotel maintains a high level of cleanliness in most cases with daily cleaning ensuring tidy spaces. The breakfast received high marks for both quantity and quality and the staff is generally seen as helpful and efficient.
In conclusion, while Ouro Minas Hotel offers spacious and comfortable rooms with pleasant views and good amenities, some areas need attention to meet the higher expectations set by its luxurious reputation.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham boasts a reputation for offering comfortable accommodations, particularly when it comes to their beds. Guests frequently describe the beds as large, soft and extremely comfortable with high-quality bed linens and excellent mattresses. The pillows also receive praise for their comfort, contributing to a restful sleep. Many reviews highlight the spaciousness of the beds with some describing them as king-sized and substantial.
However, a few reviews note inconsistencies in the quality of the beds. Some guests found the mattresses to be either too hard or overly soft with occasional reports of beds making noise or sinking in the middle. Despite these discrepancies, the overall sentiment skews positive with most guests expressing satisfaction with the comfort and quality of the bedding.
In addition to the beds, the hotel is commended for its comprehensive breakfast offerings and exceptional food, enhancing the overall experience. While there are occasional issues mentioned, such as hard pillows or beds not matching the advertised size, the majority of guests seem to leave with a favorable impression of the sleeping arrangements at Ouro Minas Hotel.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, receives mixed feedback regarding cleanliness from its guests. Many guests highlight the hotel as very clean with some rooms described as spotlessly clean and impeccably maintained. Housekeeping staff are noted for their attention to cleanliness, often leaving chocolates on the beds, which adds a nice touch. Common areas are frequently kept clean and some reviewers commend the strict adherence to health and safety protocols.
However, there are several mentions of outdated facilities, dirty carpets, stained wallpaper and unmaintained furniture. Some guests report their rooms not being cleaned daily or properly with dusty surfaces, dirty mini fridges and lingering odors from previous guests. The bathrooms occasionally have cleanliness issues like clogged drains and mold. These aspects suggest a significant variation in room conditions and highlight an urgent need for renovation and better maintenance to match the positive reviews.
In summary, while many guests appreciate the overall cleanliness and comfort of the accommodations, there are notable inconsistencies and areas in need of improvement. Addressing these issues could significantly enhance the overall guest experience at the hotel.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, is frequently lauded for its exceptional staff. Guests consistently highlight the attentiveness, friendliness and politeness of the employees, making it clear that the hotel prioritizes customer service. The front desk team often receives accolades for their warm and welcoming demeanor. Additionally, valet parking staff are described as polite and efficient, while the butlers and receptionists are noted for their professional behavior and quick issue resolution.
The breakfast service receives frequent praise for both the variety and quality of offerings, complemented by the courteous and attentive wait staff. Housekeepers go the extra mile by adding thoughtful touches like chocolates in rooms. Numerous reviews remark on the efficient check-in and check-out processes, as well as the exemplary dedication of the staff to meet high standards.
Despite the overwhelmingly positive feedback, there are occasional mentions of unprofessional or unfriendly staff interactions, slow restaurant service and a disconnected policy regarding package deliveries. Nonetheless, the staff at Ouro Minas Hotel is mostly characterized as remarkably well-trained, friendly and exceedingly helpful, contributing significantly to the overall pleasant experience of the guests.
Guests' experiences with the wifi at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, varied significantly. Some praised the internet signal as excellent and found it accessible and good. However, others reported a range of issues, from slow speeds during peak hours to completely unstable connections that dropped frequently. In some rooms, the wifi didn't reach at all and several guests found it challenging to connect following the hotel's instructions. Despite a few mentions of satisfactory performance during certain times of the day, a notable number of reviews described the wifi as problematic, spotty and frustrating, making it difficult for work-related use. The overall consensus indicates that while some guests were content with the hotel's wifi, many others faced considerable difficulties.
The Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham boasts a spa that has received notable praise from its guests. Many have enjoyed the well-equipped and diverse spa facilities, which include a remarkable sauna experience. The beauty salon and massage therapy area have also been highlighted for their excellence. Visitors have found the pool, hot tub and heated tub to be particularly delightful and relaxing features, contributing to an overall enjoyable time. However, it's worth noting that some guests encountered issues with the steam sauna and observed closed amenities like the jacuzzi. Despite these minor drawbacks, the spa generally provides a pleasant and rejuvenating experience.
The gym at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, receives mixed but predominantly positive reviews from guests. Many users appreciate the facility, describing it as complete, very good, great and well-equipped. Visitors highlight its 24-hour accessibility and well-maintained condition, noting the variety of leisure options available, including the gym. The gym features a superb view, adding to the workout experience. However, a few guests pointed out that the gym could benefit from modernization, as some equipment is old and of poor quality. Despite this, the overall consensus deems the gym satisfactory to excellent, complementing the hotel's fitness offerings.
The pool area at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham largely receives positive mentions for its heated, indoor facility that promises a relaxing experience. Guests often highlight the pool's great temperature and good acoustics with some noting the spectacular, beautiful views they enjoyed from there. The pool area is described as very good and many commend the facility's neatness and organization.
The pool is a hit for those seeking relaxation, thanks to its pleasant warmth and the added luxury of saunas and a jacuzzi. Despite this, there are also mentions of small drawbacks. Some guests feel the pool is too small to accommodate the number of guests, leading to crowding. There are occasional issues with cleanliness and slippery floors near the hot tub and some visitors found the pool's appearance did not match promotional images.
Service around the pool has mixed reviews with instances of delayed responses and an overall lukewarm poolside service. Nevertheless, the pool area stands out as an appealing feature of the hotel, contributing to an overall memorable stay while offering plenty of room for a few improvements.
At the Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, guests have had a range of experiences with parking. Many reviews acknowledge the availability of ample parking and describe the valet parking service as excellent, noting great service from the valet staff. Some guests even went so far as to call the parking "perfect."
However, several reviews highlight the steep parking fees, indicating a charge of around 30 to 35 reais per day, which some guests found too expensive, especially given that it's a separate cost from the stay. A few guests reported issues such as the parking lot being open and exposed to the elements, causing concern over potential sun and hail damage. Additionally, there were mentions of inconvenience due to distance from the hotel and lack of clear information about free parking packages.
Challenges were also noted with the parking system, including delays and poor control, particularly during busy times. Some guests mentioned that contacting valet services through the reception didn't work well and a lack of self-parking options was also pointed out. Overall, while the valet service itself was praised, the cost and operational aspects left some room for improvement.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, stands out as a family-friendly destination, earning praise for its supportive and kind staff who go the extra mile to ensure guests feel welcome and cared for. The hotel exudes a family-oriented atmosphere with a good setup for families, including spacious family rooms, family suites and a dedicated space for children. Many appreciated the comforting environment and great breakfast, which contributes to a happy family experience.
However, there are noted areas for improvement, particularly with the kid's area, which some guests felt lacked sufficient structure. While the hotel offers amenities conducive to family stays, some logistical challenges were reported, such as insufficient towels for the number of guests and the absence of porters to assist with luggage. Despite these drawbacks, the general consensus remains positive with the hotel highlighted as an ideal spot for family vacations and a good choice for those traveling with children.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham is situated in a vibrant area boasting an active nightlife. Guests frequently mention the excellent nearby clubs and a variety of entertainment options, perfect for those who enjoy evening activities. The surrounding neighborhood offers several lively events organized by the hotel itself, contributing to a dynamic atmosphere. Furthermore, the hotel features a piano bar with commendable music, adding to the evening's allure. However, some guests note that the hotel is relatively distant from the primary restaurants and bars in town. Despite this, entertainment options and the energetic nightlife in the vicinity ensure an enjoyable stay for nightlife enthusiasts.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, faces polarized reviews about its five-star rating, facilities and services. Many guests affirm the hotel still qualifies as a five-star establishment, praising its exceptional food and a breakfast offering a wide variety of options. Safety and security are noted positively, adding a reassuring touch to the stay. However, some areas fall short of expectations for a property of this calibre.
The hotel’s infrastructure, described by some as aged and poorly maintained, tarnishes its once-glamorous reputation. The leisure facilities are considered lacking, which detracts from the overall guest experience. Furthermore, while some find the breakfast exceptional, others feel its quality has diminished, stating it doesn’t meet five-star standards.
Customer service also displays inconsistency; while those staying in suites receive commendably high service, guests in standard rooms report a significantly lower quality, likening it more to a hostel experience. Some travelers encountered inconvenient check-in processes and excessive elevator wait times.
Price points for dining and room upgrades raise eyebrows with several reviewers noting that these do not reflect five-star value. Despite some positive remarks, such as being labeled a city luxury hotel and one of the best in the area, the dominant sentiment suggests that Ouro Minas struggles to meet the full expectations linked to its five-star claim. Improvements in service consistency, facility maintenance and dining quality are necessary to align with the standing it purports to have.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, stands out as an ideal choice for business travelers visiting Belo Horizonte. Reviews highlight the hotel's impressive structure and interesting building design, which complement its functionality and comfort perfectly for work-related needs. Business facilities, including meeting rooms and a conference room, are noted to be ideal and adequately equipped for hosting business meetings. The hotel offers a consistent quality of service and provides appropriate spaces for working, making it a perfect business hotel. Additional business-centric services are readily available, further enhancing its appeal for business trips. Despite some negative feedback about the automated locks and service experiences, the overall consensus is that the hotel is great for work and serves as a good alternative for business needs in BH. Luxurious and refined touches add to the professional and accommodating environment.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, is praised for its accessibility features that cater well to guests with disabilities. The hotel offers fully adapted and wheelchair accessible rooms and bathrooms, ensuring a comfortable stay. The facilities for disabled guests are noted to be comprehensive with full accessibility throughout the premises. The cleanliness and suitability of the rooms for those in a wheelchair receive positive mentions. Additionally, the hotel's location and surroundings are described as accessible, enhancing the overall convenience for guests with mobility challenges.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, features a clean, well-maintained indoor pool that is consistently heated, providing guests with a comfortable swimming experience. With a cover to maintain the temperature and multiple pools available, the indoor swimming facilities cater to various preferences and needs. The conveniently located pool adds to the relaxing atmosphere of the hotel, making it a notable amenity for visitors seeking a refreshing dip regardless of the weather outside.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, is renowned in Belo Horizonte for its luxurious ambiance and five-star status. Guests often highlight the lavish decor and luxurious setting of the hotel. The rooms are particularly noted for their size and comfort with many describing them as generously spacious and well-appointed with great beds, ensuring a restful stay. The restaurant and breakfast offerings receive high praise, featuring an extensive menu that satisfies a variety of tastes.
Despite its glamorous reputation, some areas of the hotel show signs of aging and could benefit from an update to maintain its luxury standards. The leisure facilities, particularly the pool, were a point of contention for some guests, being described as outdated, shallow and not matching the advertised photos. Cleanliness also occasionally fell short of expectations with some guests experiencing delays in room readiness.
Overall, the hotel achieves a level of luxury that many rate highly, making it one of the best accommodations in BH, but there's room for improvement to fully align with its five-star promise.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham offers a very romantic ambiance, making it perfect for couples seeking a lovely stay. Guests frequently describe their experience as amazing and the atmosphere as ideal for a romantic getaway. The setup and overall environment cater well to those looking for a romantic stay. While most reviews speak highly of the romantic experiences, there are a couple of instances where expectations were not met, such as a wedding night arrangement and a romantic dinner that did not go as planned. Nevertheless, many guests express a strong intention to return, highlighting the romantic appeal of the hotel.
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham, offers a generally dog-friendly environment with facilities specifically catered to pets. The hotel is well-prepared to welcome guests' pets with care and affection, making it evident that pets are appreciated and welcome. There are dedicated dog-friendly amenities, including a dog play area, that enhance the experience for guests traveling with their pets. However, pets are subject to strict rules, which might impact the perception of the hotel's friendliness. Despite this, the hotel stands out for its overall pet-friendliness, ensuring that furry companions are well accommodated.
Location Show Map
Location
Many reviews highlight the comfort and cleanliness of the rooms, complemented by a dedicated and attentive staff. The hotel’s quiet, sophisticated environment and amenities such as a gym, game area and ample parking add to its appeal. Visitors also commend the sizeable and well-equipped accommodations that provide a beautiful view of Belo Horizonte from higher floors. Additionally, the breakfast offerings receive high marks for their variety and abundance.
While the hotel's location is advantageous for many, some guests note that it is somewhat far from downtown and the central tourist spots. Responses to the surrounding area are mixed with a few mentioning potential safety concerns and the lack of nearby tourist attractions. Nonetheless, the convenience of nearby shopping facilities and good transportation access, including taxis, balances these concerns for many visitors.
Overall, Ouro Minas Hotel is recognized for its prime location, superior service, comfortable environment and excellent breakfast, making it a solid option for those visiting Belo Horizonte.
Breakfast
The breakfast service is generally well-organized and the staff receive compliments for maintaining the buffet and adhering to COVID-19 safety protocols. However, a few reviews mention moments when the breakfast area was overcrowded or when replenishment of items was slower than expected. Despite these occasional concerns, the overall sentiment remains overwhelmingly positive with many guests appreciating the effort to start breakfast early to accommodate early schedules.
Overall, the breakfast at Ouro Minas is a standout feature, often highlighted as a key element of guests' positive experiences at the hotel.
Dinner
However, a recurring theme in the reviews points to significant service delays and poor logistics. Numerous guests reported long waiting times with some having to wait over an hour and a half for their dishes. There are also mentions of rude restaurant staff and poor service quality, deteriorating the overall dining experience. The high prices of menu items and a lack of available drink options add to the disappointments expressed in the reviews. While the restaurant scores well on food quality, it seems to underperform in service efficiency and value, leading to a mixed overall rating from guests.
Rooms
However, the hotel struggles with issues of age and maintenance. Multiple reviews point out that many rooms feel outdated or in need of renovation. Problems such as noisy air conditioning, clogged sinks and minor cleanliness issues are frequently mentioned. Some rooms have a musty smell or old furniture and there have been instances of incomplete maintenance or broken fixtures.
Despite these drawbacks, many guests found the accommodations comfortable, especially in terms of room size and bed quality. Rooms are also well-decorated and the hotel maintains a high level of cleanliness in most cases with daily cleaning ensuring tidy spaces. The breakfast received high marks for both quantity and quality and the staff is generally seen as helpful and efficient.
In conclusion, while Ouro Minas Hotel offers spacious and comfortable rooms with pleasant views and good amenities, some areas need attention to meet the higher expectations set by its luxurious reputation.
Beds
However, a few reviews note inconsistencies in the quality of the beds. Some guests found the mattresses to be either too hard or overly soft with occasional reports of beds making noise or sinking in the middle. Despite these discrepancies, the overall sentiment skews positive with most guests expressing satisfaction with the comfort and quality of the bedding.
In addition to the beds, the hotel is commended for its comprehensive breakfast offerings and exceptional food, enhancing the overall experience. While there are occasional issues mentioned, such as hard pillows or beds not matching the advertised size, the majority of guests seem to leave with a favorable impression of the sleeping arrangements at Ouro Minas Hotel.
Cleanliness
However, there are several mentions of outdated facilities, dirty carpets, stained wallpaper and unmaintained furniture. Some guests report their rooms not being cleaned daily or properly with dusty surfaces, dirty mini fridges and lingering odors from previous guests. The bathrooms occasionally have cleanliness issues like clogged drains and mold. These aspects suggest a significant variation in room conditions and highlight an urgent need for renovation and better maintenance to match the positive reviews.
In summary, while many guests appreciate the overall cleanliness and comfort of the accommodations, there are notable inconsistencies and areas in need of improvement. Addressing these issues could significantly enhance the overall guest experience at the hotel.
Staff
The breakfast service receives frequent praise for both the variety and quality of offerings, complemented by the courteous and attentive wait staff. Housekeepers go the extra mile by adding thoughtful touches like chocolates in rooms. Numerous reviews remark on the efficient check-in and check-out processes, as well as the exemplary dedication of the staff to meet high standards.
Despite the overwhelmingly positive feedback, there are occasional mentions of unprofessional or unfriendly staff interactions, slow restaurant service and a disconnected policy regarding package deliveries. Nonetheless, the staff at Ouro Minas Hotel is mostly characterized as remarkably well-trained, friendly and exceedingly helpful, contributing significantly to the overall pleasant experience of the guests.
Wi-Fi
Spa
Gym
Pool
The pool is a hit for those seeking relaxation, thanks to its pleasant warmth and the added luxury of saunas and a jacuzzi. Despite this, there are also mentions of small drawbacks. Some guests feel the pool is too small to accommodate the number of guests, leading to crowding. There are occasional issues with cleanliness and slippery floors near the hot tub and some visitors found the pool's appearance did not match promotional images.
Service around the pool has mixed reviews with instances of delayed responses and an overall lukewarm poolside service. Nevertheless, the pool area stands out as an appealing feature of the hotel, contributing to an overall memorable stay while offering plenty of room for a few improvements.
Parking
However, several reviews highlight the steep parking fees, indicating a charge of around 30 to 35 reais per day, which some guests found too expensive, especially given that it's a separate cost from the stay. A few guests reported issues such as the parking lot being open and exposed to the elements, causing concern over potential sun and hail damage. Additionally, there were mentions of inconvenience due to distance from the hotel and lack of clear information about free parking packages.
Challenges were also noted with the parking system, including delays and poor control, particularly during busy times. Some guests mentioned that contacting valet services through the reception didn't work well and a lack of self-parking options was also pointed out. Overall, while the valet service itself was praised, the cost and operational aspects left some room for improvement.
Family
However, there are noted areas for improvement, particularly with the kid's area, which some guests felt lacked sufficient structure. While the hotel offers amenities conducive to family stays, some logistical challenges were reported, such as insufficient towels for the number of guests and the absence of porters to assist with luggage. Despite these drawbacks, the general consensus remains positive with the hotel highlighted as an ideal spot for family vacations and a good choice for those traveling with children.
Nightlife
5 Star
The hotel’s infrastructure, described by some as aged and poorly maintained, tarnishes its once-glamorous reputation. The leisure facilities are considered lacking, which detracts from the overall guest experience. Furthermore, while some find the breakfast exceptional, others feel its quality has diminished, stating it doesn’t meet five-star standards.
Customer service also displays inconsistency; while those staying in suites receive commendably high service, guests in standard rooms report a significantly lower quality, likening it more to a hostel experience. Some travelers encountered inconvenient check-in processes and excessive elevator wait times.
Price points for dining and room upgrades raise eyebrows with several reviewers noting that these do not reflect five-star value. Despite some positive remarks, such as being labeled a city luxury hotel and one of the best in the area, the dominant sentiment suggests that Ouro Minas struggles to meet the full expectations linked to its five-star claim. Improvements in service consistency, facility maintenance and dining quality are necessary to align with the standing it purports to have.
Business
Accessible
Indoor Pool
Luxury
Despite its glamorous reputation, some areas of the hotel show signs of aging and could benefit from an update to maintain its luxury standards. The leisure facilities, particularly the pool, were a point of contention for some guests, being described as outdated, shallow and not matching the advertised photos. Cleanliness also occasionally fell short of expectations with some guests experiencing delays in room readiness.
Overall, the hotel achieves a level of luxury that many rate highly, making it one of the best accommodations in BH, but there's room for improvement to fully align with its five-star promise.
Romantic
Dog Friendly
Yes, Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham.
Yes, Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham welcomes dogs.
Yes, parking facilities are available at Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham.
Yes, Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham has a gym.
Location Show Map
More Options
