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Summary of reviewsTimber Ridge Lodge in Gatlinburg rises as a favored destination, particularly for its strategic and serene location. Nestled conveniently close to the bustling heart of Gatlinburg yet secluded from the intense activity, it serves as an ideal base for those eager to explore the city's vibrant offerings and nearby Pigeon Forge. Guests frequently praise the lodge for its optimal positioning, which allows easy access to local attractions without the bother of excessive parking fees, and its proximity to recreational facilities and the town's trolley system adds to its appeal.
The lodge offers a blend of comfort and affordability in its recently renovated rooms, with many visitors commending the spacious, clean, and aesthetically pleasing accommodations. The rooms feature modern decor and soft, comfortable beds with ample pillows, contributing to restful sleep. Despite occasional setbacks like issues with air conditioning and minor housekeeping lapses, the decor and layout often surpass guest expectations, overshadowing the exterior's older appearance. Recent improvements under new management reflect a move towards enhanced standards.
Cleanliness impressions are varied; while many rooms are deemed very clean and modern, there have been reports of cleanliness concerns, such as stained carpets and mold presence. Nevertheless, ongoing remodeling efforts and a preference for bleach-treated cleanliness indicate an intention to improve upkeep over time.
The staff at Timber Ridge Lodge receives a mixed but largely positive reception. Numerous guests express satisfaction with the friendly and professional demeanor of staff members, highlighting individuals who have gone above and beyond to enhance the stay. Specific staff members, such as Shawnee and Jay, receive particular mention for their dedication and helpfulness. However, challenges like staff unavailability and occasional professionalism lapses affect some experiences, suggesting a need for improved guest support and resources.
The lodge's wifi service presents an inconsistent experience, with some guests facing connection issues. This inconsistency slightly detracts from the overall experience, as stable internet access is a growing necessity for modern travelers. Similarly, while there is recognition of the need for improved service levels in some areas, including wifi connectivity, the overall experience is positively shaped by the comfort of the accommodations, the exceptional bedding, and the prime location.
In summary, Timber Ridge Lodge in Gatlinburg stands out for its convenience, modern comforts, and welcoming service, with room for improvement in internet access and certain service aspects to further enhance guest satisfaction. Show more
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Categories
Hotel near Golf Courses
The Timber Ridge Lodge is in close proximity to Gatlinburg Golf Course.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi and is within walking distance of downtown Gatlinburg. Its location and amenities make it a convenient choice.
Hotel near Ski Resorts
Hotel for Honeymoon
Business Hotel
Hotel with Parking
Small Hotel
Room Types
King SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a flat-screen TV with cable channels, a coffee machine, a wardrobe, heating as well as mountain views. The unit has 1 bed.
Queen RoomProviding free toiletries, this double room includes a private bathroom with a bath and a shower. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a coffee machine, a wardrobe, heating as well as mountain views. The unit offers 2 beds.
Two-Bedroom ApartmentThis apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The apartment provides air conditioning, a coffee machine, a wardrobe, heating, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Two-Bedroom ChaletThis chalet comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The chalet's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned chalet provides a flat-screen TV with cable channels, a coffee machine, a wardrobe, heating as well as mountain views. The unit offers 3 beds.
Guest Reviews
Location
Nestled amidst the attractions of Gatlinburg, Timber Ridge Lodge offers a location that guests frequently describe as both convenient and ideal. With its positioning just a short walk from the bustling downtown strip, visitors can easily access the array of shops, restaurants, and excursions that the town has to offer. The lodge manages to strike a perfect balance, providing a peaceful retreat that is close enough to the heart of the action yet away from the frenetic hustle and bustle of the main drag. This makes it a comfortable and strategic base for exploring everything Gatlinburg and nearby Pigeon Forge have to offer. Guests appreciate the ability to forego expensive parking fees, as most attractions, including bars and restaurants, are within easy walking distance. The location also gains points for its proximity to a sports complex and the town’s trolley system, providing an array of travel and leisure options. Timber Ridge Lodge truly stands out for its excellent placement, offering perfect access for those eager to explore the best of Gatlinburg.
Rooms
Timber Ridge Lodge in Gatlinburg is a place that blends comfort with affordability, offering guests a pleasant retreat in its newly renovated rooms. Visitors appreciate the spaciousness and cleanliness of the accommodations, with many highlighting the modern and cozy decor along with updated furniture and appliances. The beds are frequently praised for their comfort, featuring soft textures and plentiful pillows that enhance restful sleep. The lodge's remodel has impressed many, showcasing improvements that align with its reasonable price point.
However, experiences vary, as some guests encountered issues such as faulty air conditioning, musty smells, and occasions where housekeeping might have missed details. Despite these occasional setbacks, many find the room decor appealing, describing it as top-tier with a modern aesthetic that is both inviting and stylish.
The exterior might suggest an older establishment, but visitors are often pleasantly surprised by the quality that lies within. Whether it’s the quiet atmosphere that offers relaxation or the charming layout of the rooms, Timber Ridge Lodge provides accommodations that largely exceed expectations in terms of visual appeal and comfort. The recent renovations have contributed to this positive shift, making it clear that new management is steering the establishment toward higher standards.
Beds
Timber Ridge Lodge in Gatlinburg offers an impressive sleep experience, with guests frequently praising the comfort and softness of the beds. Many reviews highlight the beds as exceptionally comfortable, with some stating they were the most comfortable they've ever experienced in a hotel. The beds are described as soft and fluffy, equipped with plenty of plush pillows, ensuring a restful night's sleep. Despite a few minor issues related to bed size and durability, the overall feedback emphasizes how the cozy accommodations contribute to a satisfying stay. Paired with the lodge's convenient location and affordability, the comfortable sleeping arrangements make it a notable choice for travelers visiting the area.
Cleanliness
At Timber Ridge Lodge Gatlinburg, guests have mixed impressions regarding cleanliness. While many rooms are described as very clean, super clean, and updated, other reviews convey concerns about cleanliness issues throughout the property. Several guests noted problems like stained and filthy carpets, moldy bathrooms, and inadequate housekeeping, including stained and hairy sheets. Reports of broken fixtures and lack of maintenance further detracted from the overall cleanliness. A noticeable mold presence in the bathrooms and deteriorating linens also overshadowed otherwise positive remarks about the comfort of the beds and the welcoming service.
The property appears to be undergoing remodeling efforts, which might contribute to some inconsistencies in its upkeep. Nevertheless, the pervasive smell of bleach, although somewhat overbearing, was tolerated in favor of avoiding less desirable odors. Timber Ridge Lodge could benefit from further updates and thorough cleaning practices to address these issues and elevate the guest experience for all who visit.
Staff
Timber Ridge Lodge in Gatlinburg has received mixed feedback regarding its staff, offering a blend of both commendable and less favorable experiences. Many guests have shared positive encounters, highlighting the friendliness, professionalism, and accommodating nature of the staff. People have appreciated the courteous and helpful service, noting instances where personnel were quick to address issues. Several individuals have mentioned standout staff members, such as Shawnee, the office manager, who was praised for her ability to manage requests seamlessly, and Jay at reception, who appeared to be doing his best under challenging circumstances.
There are positive remarks about encounters with specific staff members who went out of their way to ensure a comfortable stay and provide insights into local attractions. In particular, the operator of the facility and some gentlemen managing the property were acknowledged for their kindness and accommodating demeanor.
However, some guests have experienced challenges with staff availability and professionalism. Instances of unhelpfulness, unavailability for checkout, and a lack of onsite staff were noted, alongside reports of guests finding it difficult to get room supplies replenished. Concerns about service levels and the need for additional help for overwhelmed staff were also mentioned.
In summary, while Timber Ridge Lodge has been lauded for instances of excellent and friendly service, there have been notable inconsistencies related to staff availability, professionalism, and guest support, affecting overall guest satisfaction.
Wi-Fi
Timber Ridge Lodge in Gatlinburg presents an inconsistent wifi experience for guests. While there are instances when the wifi worked well, several guests encountered challenges in obtaining a stable connection, particularly from the main hotel. The issue of nonfunctional wifi led to additional inconveniences, such as the inability to use the TV. Communication with the hotel staff for assistance with wifi appears to be lacking, adding to the frustration of those needing reliable internet access.
No, Timber Ridge Lodge Gatlinburg doesn't have any pool.
No, a spa isn't available at Timber Ridge Lodge Gatlinburg.
No, Timber Ridge Lodge Gatlinburg doesn't allow dogs.
Yes, parking facilities are available at Timber Ridge Lodge Gatlinburg.
No, Timber Ridge Lodge Gatlinburg doesn't have a gym.