Inn at the Highland Denver Downtown
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Summary of reviewsThe Inn at the Highland Denver Downtown is well-regarded for its prime location, providing convenient access to major highways and downtown Denver, making it a favored choice for travelers eager to explore the city's attractions and attend events at nearby venues like the Ball Arena. Guests appreciate the proximity to essential amenities, enhancing the property's practicality for an enjoyable stay.
While the breakfast offerings received mixed reviews, the availability of breakfast was appreciated by some, although inconsistencies in what was advertised and served led to some dissatisfaction. Clarity about breakfast options could improve the experience for future guests.
The rooms offer spacious and stylish accommodations, often noted for their quiet and peaceful atmosphere, with large, comfortable beds. However, significant concerns about cleanliness and maintenance exist, with guests reporting issues such as exposed wiring, sticky floors, unpleasant odors, and cleanliness discrepancies, including unclean bathrooms and potential pest issues. The hotel is undergoing renovations, which might address these problems over time.
The staff generally receive commendations for their friendly, professional demeanor, especially the front desk, contributing positively to the guest experience overall. Yet, isolated incidents of less favorable interactions suggest a need for continued focus on customer service.
Finally, bed comfort proved inconsistent, with some guests enjoying restful sleep, while others faced discomfort from hard mattresses and unstable bed frames. Cleanliness concerns over the bedding further indicate areas needing improvement to ensure a consistently positive stay experience. The inn seems to be in a transitional phase, looking to enhance its offerings and overall guest satisfaction.
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While the breakfast offerings received mixed reviews, the availability of breakfast was appreciated by some, although inconsistencies in what was advertised and served led to some dissatisfaction. Clarity about breakfast options could improve the experience for future guests.
The rooms offer spacious and stylish accommodations, often noted for their quiet and peaceful atmosphere, with large, comfortable beds. However, significant concerns about cleanliness and maintenance exist, with guests reporting issues such as exposed wiring, sticky floors, unpleasant odors, and cleanliness discrepancies, including unclean bathrooms and potential pest issues. The hotel is undergoing renovations, which might address these problems over time.
The staff generally receive commendations for their friendly, professional demeanor, especially the front desk, contributing positively to the guest experience overall. Yet, isolated incidents of less favorable interactions suggest a need for continued focus on customer service.
Finally, bed comfort proved inconsistent, with some guests enjoying restful sleep, while others faced discomfort from hard mattresses and unstable bed frames. Cleanliness concerns over the bedding further indicate areas needing improvement to ensure a consistently positive stay experience. The inn seems to be in a transitional phase, looking to enhance its offerings and overall guest satisfaction.
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Guest Reviews
Nestled in a prime spot, the Inn at the Highland Denver Downtown is celebrated for its convenient and optimal location, consistently highlighted by guests in their reviews. Travelers appreciate the hotel's easy access to major highways and interstates, which simplifies the commuting experience. The property's strategic positioning offers close proximity to downtown Denver, making it an ideal choice for those looking to explore the bustling heart of the city and its many attractions.
Particularly favored by concert-goers, the hotel stands close to popular venues like the Ball Arena and other local stadiums, providing a hassle-free experience for event attendees. Whether planning activities around the city or attending specific events, guests note the minimal travel distances from the inn to their destinations.
With convenience stores nearby, guests find essential amenities within reach, further enhancing the practicality of the location. The emphasis on its location suggests that for travelers prioritizing ease of access to Denver's main attractions and venues, the Inn at the Highland Denver Downtown offers a well-situated base for a comfortable stay.
Visitors to the Inn at the Highland Denver Downtown seem to have mixed feelings about the breakfast offerings. Many guests appreciate having breakfast available, with some finding it good or decent during their stay. However, it seems there are inconsistencies in what is advertised and provided, leading to disappointment. Some guests were promised breakfast but did not receive it, while others felt the quality did not meet expectations, describing the fare as poor or lacking. The absence of certain basics like juice and the unreliable operation of breakfast machines left some guests opting to dine elsewhere. As these reviews highlight, potential guests may want to verify breakfast details prior to booking to ensure a stay that aligns with their preferences.
The Inn at the Highland Denver Downtown offers some positive aspects for potential guests, but there are several areas that need attention based on guest feedback. On the bright side, many reviewers appreciated the spaciousness of the rooms, highlighting them as big, quiet, peaceful, and stylish. Guests also found the location convenient and enjoyed the large beds the rooms provided. Additionally, the staff received compliments for their loveliness.
However, many visitors noted significant issues with cleanliness and maintenance. Some rooms were reported to be rundown, with problems such as exposed wiring, unfinished walls, sticky floors, and unpleasant odors, including the strong smell of bleach and cigarettes. Concerns were also raised about the presence of bedbugs, dead bugs on the floor, and dirty or broken beds. The overall condition of the hotel and common areas seemed to need improvement, with comments pointing out the necessity for better housekeeping, such as vacuuming carpets in stairs and hallways. Security issues were flagged, such as missing door locks and cases where guests were given occupied rooms. While renovations were reportedly underway, future guests should be aware of these ongoing concerns.
The beds at the Inn at the Highland Denver Downtown received mixed reviews from guests, highlighted by both positive and negative aspects. Several guests found the beds to be comfortable, enjoying a restful sleep during their stay. This positive feedback suggests that some guests did experience the comfort expected from a good hotel bed. However, the reviews also mention significant issues that potential guests should be aware of. Some visitors encountered discomfort with mattresses described as hard, with springs felt through the surface. Additionally, there are reports of beds being placed on metal bases, which might cause them to move, potentially affecting sleep quality. Concerns about cleanliness were raised, with mentions of insufficient blankets, infestations of bedbugs, and unexplained ant presence, impacting the overall experience negatively. While comfort was noted by some, these aspects highlight areas requiring attention to ensure a consistently pleasant stay.
The Inn at the Highland Denver Downtown appears to struggle significantly with cleanliness and maintenance according to recent guest reviews. Many visitors have noted that the rooms are often in a state of disrepair and lacking in thorough cleaning. Issues include unclean bathrooms, visible dirt, old and run-down furniture, and unpleasant odors such as cigarette smoke. Additionally, the hotel seems to be undergoing renovations, which has impacted the overall cleanliness and appearance of the rooms and facilities. The lack of a proper cleaning service and the inadequate upkeep of the facilities seem to be a common theme among guests. Overall, it seems that the establishment is in need of a comprehensive renovation and improved cleanliness standards to meet guest expectations.
The staff at the Inn at the Highland Denver Downtown has generally received positive feedback from guests. Many described their interactions with the team as friendly, professional, and courteous. The front desk staff, in particular, was frequently praised for their warm demeanor during check-in and throughout guests' stays. Guests highlighted an exemplary night clerk, whose sweetness and dedication were recognized as deserving of a raise, and some pointed out a wonderful front desk woman who contributed positively to their experience.
However, there were instances where guests felt the service could improve. A few reviews mentioned encounters with rude staff, including eye-rolling behaviors and a mean manager. There have also been reports of a lack of staff presence at reception during checkout. Nonetheless, the overall impression from guests generally leaned towards a pleasant and welcoming atmosphere facilitated by the dedicated team at the front desk.
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Location
Particularly favored by concert-goers, the hotel stands close to popular venues like the Ball Arena and other local stadiums, providing a hassle-free experience for event attendees. Whether planning activities around the city or attending specific events, guests note the minimal travel distances from the inn to their destinations.
With convenience stores nearby, guests find essential amenities within reach, further enhancing the practicality of the location. The emphasis on its location suggests that for travelers prioritizing ease of access to Denver's main attractions and venues, the Inn at the Highland Denver Downtown offers a well-situated base for a comfortable stay.
Breakfast
Rooms
However, many visitors noted significant issues with cleanliness and maintenance. Some rooms were reported to be rundown, with problems such as exposed wiring, unfinished walls, sticky floors, and unpleasant odors, including the strong smell of bleach and cigarettes. Concerns were also raised about the presence of bedbugs, dead bugs on the floor, and dirty or broken beds. The overall condition of the hotel and common areas seemed to need improvement, with comments pointing out the necessity for better housekeeping, such as vacuuming carpets in stairs and hallways. Security issues were flagged, such as missing door locks and cases where guests were given occupied rooms. While renovations were reportedly underway, future guests should be aware of these ongoing concerns.
Beds
Cleanliness
Staff
However, there were instances where guests felt the service could improve. A few reviews mentioned encounters with rude staff, including eye-rolling behaviors and a mean manager. There have also been reports of a lack of staff presence at reception during checkout. Nonetheless, the overall impression from guests generally leaned towards a pleasant and welcoming atmosphere facilitated by the dedicated team at the front desk.
No, Inn at the Highland Denver Downtown doesn't have any pool.
No, a spa isn't available at Inn at the Highland Denver Downtown.
Yes, Inn at the Highland Denver Downtown welcomes dogs.
No, parking facilities aren't available at Inn at the Highland Denver Downtown.
No, Inn at the Highland Denver Downtown doesn't have a gym.
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