Hotel Excelsior Karachi
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Summary of reviewsHotel Excelsior Karachi is celebrated for its strategic location in the heart of Saddar, offering convenient access to popular shopping malls and key areas of Karachi. The central setting makes it a prime choice for both leisure and business travelers with easy access to transportation and numerous dining options.
Breakfast at the hotel receives mixed reviews. While the selection features a blend of local and continental dishes and generally receives praise for its quality and hygiene, there are suggestions for a broader variety, especially to cater to Western palates and late risers.
Dinner at the Karachi Brasserie, the hotel's restaurant, is lauded for its delicious and affordable menu, including both local and European options. Guests appreciate the diverse offerings, including room service, though some note that the food quality could be improved.
Rooms are generally noted for their cleanliness, comfort and modern amenities. They are described as spacious and well-maintained, though some guests experienced smaller-than-expected sizes and issues with room amenities. The decor is modern and appealing, ensuring a pleasant stay despite a few minor inconveniences.
Cleanliness in the hotel is broadly praised with many noting the immaculate conditions and well-maintained spaces. The professional and friendly housekeeping staff receive specific commendations for their attention to detail, despite occasional lapses noted by some guests.
The staff at Hotel Excelsior Karachi are frequently highlighted for their professionalism, friendliness and willingness to go the extra mile. Named staff members receive specific praise for their exceptional service, enhancing the overall guest experience.
The WiFi service, while adequate for basic use and remote work, has room for improvement in terms of speed and stability. Some guests experienced connectivity issues, especially in their rooms.
Parking facilities garner mixed reviews with the convenience of valet service offset by limited parking space and safety concerns about parking on the road outside.
Regarding family stays, the hotel offers essential amenities and a clean environment but has restrictions on room access for family visitors, particularly female members, which might not be ideal for all family-oriented stays.
Beds at the hotel are generally comfortable with clean and spacious options. Despite some mentions of stained sheets and noise issues from neighbors, guests largely report a satisfactory sleep experience.
Business travelers find the hotel's amenities suitable for their needs, including high-speed internet and a business center, though improvements are suggested for better workspace accommodations in rooms.
In summary, Hotel Excelsior Karachi is a well-located and comfortable choice with commendable service and cleanliness, suitable for both leisure and business travelers, albeit with some areas identified for potential enhancement.
Categories
Breakfast at the hotel receives mixed reviews. While the selection features a blend of local and continental dishes and generally receives praise for its quality and hygiene, there are suggestions for a broader variety, especially to cater to Western palates and late risers.
Dinner at the Karachi Brasserie, the hotel's restaurant, is lauded for its delicious and affordable menu, including both local and European options. Guests appreciate the diverse offerings, including room service, though some note that the food quality could be improved.
Rooms are generally noted for their cleanliness, comfort and modern amenities. They are described as spacious and well-maintained, though some guests experienced smaller-than-expected sizes and issues with room amenities. The decor is modern and appealing, ensuring a pleasant stay despite a few minor inconveniences.
Cleanliness in the hotel is broadly praised with many noting the immaculate conditions and well-maintained spaces. The professional and friendly housekeeping staff receive specific commendations for their attention to detail, despite occasional lapses noted by some guests.
The staff at Hotel Excelsior Karachi are frequently highlighted for their professionalism, friendliness and willingness to go the extra mile. Named staff members receive specific praise for their exceptional service, enhancing the overall guest experience.
The WiFi service, while adequate for basic use and remote work, has room for improvement in terms of speed and stability. Some guests experienced connectivity issues, especially in their rooms.
Parking facilities garner mixed reviews with the convenience of valet service offset by limited parking space and safety concerns about parking on the road outside.
Regarding family stays, the hotel offers essential amenities and a clean environment but has restrictions on room access for family visitors, particularly female members, which might not be ideal for all family-oriented stays.
Beds at the hotel are generally comfortable with clean and spacious options. Despite some mentions of stained sheets and noise issues from neighbors, guests largely report a satisfactory sleep experience.
Business travelers find the hotel's amenities suitable for their needs, including high-speed internet and a business center, though improvements are suggested for better workspace accommodations in rooms.
In summary, Hotel Excelsior Karachi is a well-located and comfortable choice with commendable service and cleanliness, suitable for both leisure and business travelers, albeit with some areas identified for potential enhancement.
Family Friendly Hotel
Offers a comfortable stay with necessary amenities, suitable for families looking for a convenient location.
Hotel with Free Wi-Fi
This hotel includes complimentary Wi-Fi access and business-friendly amenities. It is suitable for travelers needing reliable internet for work and leisure.
Business Hotel
This hotel provides a dedicated conference hall, meeting room, and a business center. It ensures productivity with amenities such as complimentary high-speed WiFi, desks, and in-room safes, complemented by a 24-hour front desk and laundry services.
Hotel with Parking
Hotel Excelsior Karachi is a hotel providing parking facilities for its guests, a standard service aimed at improving the convenience for travelers with personal vehicles.
Accessible Hotel
Hotel Excelsior Karachi is listed as an accessible hotel in Karachi.
4-Star Hotel
This hotel offers modern, luxurious, and clean accommodations at a reasonable price. The staff is helpful and attentive, and the connected restaurant is highly rated. It is located in a busy market district which is suitable for shopping.
Hotel Taking Steps Towards Sustainability
Guest Reviews
Hotel Excelsior Karachi boasts a prime location, which is frequently highlighted by its guests. Nestled in the heart of Saddar, it offers convenient access to numerous popular shopping malls and important areas of Karachi. The central location makes it an ideal choice for those planning to explore the city, visit nearby markets or indulge in the local cuisine at various restaurants. Guests appreciate the close proximity to the bustling Atrium Mall, which sits right across the street, providing easy access to shopping and dining options.
The hotel’s strategic position is deemed perfect for both shopping enthusiasts and business travelers, especially those with engagements in Saddar or Clifton areas. Additionally, the location is described as safe and well-connected with easy access to transportation services, making it hassle-free to navigate through the city's busy streets.
Despite being in a crowded and noisy area, the hotel’s soundproofing ensures a comfortable stay. Visitors commend the hotel's location for being in the busy and historic center of Karachi, allowing convenient access to tourist attractions, industrial estates and markets like Zainab and Saddar market. Overall, Hotel Excelsior Karachi is lauded for its excellent central location, which enriches the guest experience with its unmatched convenience and accessibility.
Hotel Excelsior Karachi offers a breakfast experience that garners mixed reviews from its guests. The breakfast selection, while featuring a blend of local and continental dishes and being generally delicious and satisfying, is often critiqued for its limited variety. Guests appreciate the good-quality, fulfilling and hygienic spread with high praises for the friendly and attentive staff in the breakfast area. However, many suggest that the menu should be diversified and expanded to include more options, particularly fresh fruits, cereals and items that cater to Western palates.
The breakfast service concludes at 10:30 am with some guests recommending an extension to 11:00 am to better accommodate late risers. Though some found the breakfast adequate and aligned with their expectations of a complimentary offering, others felt it fell short of the standards expected from a 4-star hotel, pointing out repetitiveness and occasional staleness.
The breakfast room itself is described as elegant, enhancing the overall dining experience. Notably, some guests felt the breakfast was not suited to foreign visitors and business guests, suggesting improvements for better inclusivity and variety. Despite the diverse opinions, the efforts in maintaining a well-presented and typically enjoyable breakfast are evident.
Hotel Excelsior Karachi offers a varied dining experience with its attached restaurant, Karachi Brasserie. The brasserie is praised for its delicious food and great menu options suitable for European guests as well. Guests appreciated the availability and affordability of the meals, highlighting the reasonable tariff. The hotel provides a diverse menu that includes Pakistani dishes like paratha and halwa poori, as well as options for lunch, dinner and midnight snacks. Room service is noted for its promptness and a well-priced late-night menu, making it convenient for late arrivals. However, some reviews mentioned that the food quality needs improvement. Despite this, many guests found the food to be palatable and the overall value for dinner accommodations to be excellent.
Hotel Excelsior Karachi offers a mixed bag when it comes to room experiences with a strong emphasis on cleanliness, comfort and modern amenities. Many guests have praised the rooms for being spacious, comfortable and well-maintained. Descriptions frequently mention neat and clean conditions with rooms that match the online photos and include all necessary amenities such as small refrigerators, safes and safety boxes. The interiors are modern and appealing and several reviews highlight the large, well-kept rooms with comfortable beds and appealing decor.
However, there are some inconsistencies. Some guests found their rooms smaller than expected with cramped spaces that made it difficult to move around, especially with luggage. Rooms not having windows or views were also a point of dissatisfaction for some. Furthermore, there were reports of room switching issues, malfunctions with key cards and a lack of soundproofing—making it clear that noise could be an issue.
Room service has received mixed reviews. While there were mentions of effective housekeeping and room setups, some guests found room service to be extremely poor and not up to the mark. Specific criticisms include missing amenities like ironing boards and toiletries and occasional cleanliness issues such as hair on the bed or lingering unpleasant odors.
Overall, the rooms at Hotel Excelsior Karachi are generally comfortable, well-decorated and clean, making for a pleasant stay, despite a few recurring minor issues.
Guests at Hotel Excelsior Karachi have mixed feelings about the beds, though many positive aspects stand out. Most reviews highlight the beds as very comfortable, often praising the comfort of the mattress and pillows. The rooms generally receive positive comments for their cleanliness with bed sheets being clean and replaced upon request, although there are a few mentions of stained sheets and beds in poor condition. Some guests appreciate the large, spacious beds and the availability of new beds, which contribute to a good night’s sleep. Comfortable bedding and air conditioning add to the overall positive experience of staying in these rooms. However, there are suggestions for improvement, such as making the beds a bit higher and upgrading pillows and blankets. While noisy neighbors are occasionally noted, the consensus leans towards a comfortable and satisfactory sleep experience.
Hotel Excelsior Karachi earns high praise for its cleanliness across numerous guest reviews. The hotel itself is frequently described as very clean and guests often highlight the modern and luxurious feel of the property. The rooms are noted to be particularly clean and spacious with spotless cleaning being a consistent feature mentioned by many. Both the hotel and its rooms are well-maintained, ensuring a tidy and comfortable environment for visitors. The pleasant aroma in the lobby adds to the welcoming atmosphere.
The staff's professionalism and warmth are also frequently commended, contributing to a generally positive guest experience. Housekeeping services receive specific accolades for their exceptional quality, demonstrating attention to detail and commitment to keeping all areas of the hotel immaculate.
However, there are a few less favorable comments regarding cleanliness. Some guests noted specific issues such as stained furniture, a strong smell from the electric kettle and occasional lapses like hair or fingerprints left behind. Additionally, a minority of reviews point out that bedding and certain rooms sometimes do not meet the high cleanliness standards set by the hotel.
Despite these minor drawbacks, most reviews reflect a high level of satisfaction with the cleanliness and overall upkeep of the hotel. The combination of a clean environment, friendly staff and modern decor makes Hotel Excelsior Karachi a commendable choice for travelers looking for a comfortable and hygienic stay.
Hotel Excelsior Karachi boasts a commendable reputation for its staff, as highlighted by numerous guest reviews. The consensus indicates that the staff members consistently exhibit professionalism, friendliness and a helpful demeanor. Receptionists like Zain, Asif, Mona Lisa, Zarina and Sidra have been particularly praised for their accommodating and supportive nature. The front desk staff, including Mohsin and Nabil, received commendations for their efficient and warm service. Guests also appreciated the extra mile efforts by employees such as Zeeshan, Afaq Khan and the helpful door guard Zishan.
Housekeeping receives high marks for maintaining cleanliness and providing exceptional service with special mentions for staff such as Saima and Faizan. The breakfast area staff, including Hannah Ayub, is noted for their attentiveness and friendliness. Additionally, guests found room service to be prompt and well-priced.
The general attitude of the staff—from managers to waiters and bell boys—is depicted as courteous, professional and cooperative. This positive impression extends to almost every team member encountered by guests, making the environment welcoming and hospitable.
Despite a few instances of unsatisfactory behavior and communication issues mentioned, the overarching sentiment showcases a team dedicated to ensuring a pleasant stay for all guests. The hotel's cleanliness and well-maintained facilities further enhance the overall guest experience, complemented by the supportive and amiable staff at every level.
The WiFi at Hotel Excelsior Karachi receives mixed feedback from guests. On the positive side, several reviews mention that the connectivity is suitable for remote work, particularly for users in the USA and is generally good for mobile use. However, a recurring issue appears to be the WiFi's stability and speed with many guests highlighting slow internet access that is often prone to disconnections. This can make activities like streaming films or using certain email services problematic. Furthermore, WiFi coverage in rooms seems to need improvement with some noting that the connection can occasionally be weak or entirely unavailable. There are instances where the internet service was temporarily down, lasting for extended periods like 24 hours. Overall, while there are some positive aspects, the WiFi service at Hotel Excelsior Karachi has room for substantial improvement.
Hotel Excelsior Karachi has received mixed reviews regarding its parking facilities. Valet parking is offered, which is a convenient service for guests and there is an own hotel parking area available. However, many guests have voiced concerns over the limited parking space and found it necessary to park on the road outside the hotel, which can sometimes be hectic, especially at night. There have been mentions of the parking not being safe and some guests noted the inconvenience of having to park themselves despite the hotel stating there is on-site parking available. Overall, while valet parking is a plus, the overall parking experience has room for improvement.
Hotel Excelsior Karachi receives praise for its young, kind and helpful staff and its clean environment. Families visiting the hotel can find essential amenities such as family rooms and tasty food options. However, there are some notable restrictions; family visitors, particularly female members, are not allowed into the rooms, which might be an inconvenience for some. While the hotel offers elements advantageous for families, there is a consensus that it might not be the best fit for family-oriented stays or activities.
Hotel Excelsior Karachi offers a range of amenities tailored to business travelers. The hotel provides high-speed internet, ideal for remote work and business meetings. The secure and quiet area adjacent to Atrium Mall makes it a convenient choice for those conducting business in Saddar or Clifton areas. Although there is no dedicated working table in the rooms, the business center addresses other needs for work-related trips. The budget-friendly option ensures affordability without compromising essential services. However, improvements are suggested for the mezzanine restaurant to better accommodate business visitors. Overall, the hotel is highly recommended for business travelers seeking suitable accommodation and facilities.
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Location
The hotel’s strategic position is deemed perfect for both shopping enthusiasts and business travelers, especially those with engagements in Saddar or Clifton areas. Additionally, the location is described as safe and well-connected with easy access to transportation services, making it hassle-free to navigate through the city's busy streets.
Despite being in a crowded and noisy area, the hotel’s soundproofing ensures a comfortable stay. Visitors commend the hotel's location for being in the busy and historic center of Karachi, allowing convenient access to tourist attractions, industrial estates and markets like Zainab and Saddar market. Overall, Hotel Excelsior Karachi is lauded for its excellent central location, which enriches the guest experience with its unmatched convenience and accessibility.
Breakfast
The breakfast service concludes at 10:30 am with some guests recommending an extension to 11:00 am to better accommodate late risers. Though some found the breakfast adequate and aligned with their expectations of a complimentary offering, others felt it fell short of the standards expected from a 4-star hotel, pointing out repetitiveness and occasional staleness.
The breakfast room itself is described as elegant, enhancing the overall dining experience. Notably, some guests felt the breakfast was not suited to foreign visitors and business guests, suggesting improvements for better inclusivity and variety. Despite the diverse opinions, the efforts in maintaining a well-presented and typically enjoyable breakfast are evident.
Dinner
Rooms
However, there are some inconsistencies. Some guests found their rooms smaller than expected with cramped spaces that made it difficult to move around, especially with luggage. Rooms not having windows or views were also a point of dissatisfaction for some. Furthermore, there were reports of room switching issues, malfunctions with key cards and a lack of soundproofing—making it clear that noise could be an issue.
Room service has received mixed reviews. While there were mentions of effective housekeeping and room setups, some guests found room service to be extremely poor and not up to the mark. Specific criticisms include missing amenities like ironing boards and toiletries and occasional cleanliness issues such as hair on the bed or lingering unpleasant odors.
Overall, the rooms at Hotel Excelsior Karachi are generally comfortable, well-decorated and clean, making for a pleasant stay, despite a few recurring minor issues.
Beds
Cleanliness
The staff's professionalism and warmth are also frequently commended, contributing to a generally positive guest experience. Housekeeping services receive specific accolades for their exceptional quality, demonstrating attention to detail and commitment to keeping all areas of the hotel immaculate.
However, there are a few less favorable comments regarding cleanliness. Some guests noted specific issues such as stained furniture, a strong smell from the electric kettle and occasional lapses like hair or fingerprints left behind. Additionally, a minority of reviews point out that bedding and certain rooms sometimes do not meet the high cleanliness standards set by the hotel.
Despite these minor drawbacks, most reviews reflect a high level of satisfaction with the cleanliness and overall upkeep of the hotel. The combination of a clean environment, friendly staff and modern decor makes Hotel Excelsior Karachi a commendable choice for travelers looking for a comfortable and hygienic stay.
Staff
Housekeeping receives high marks for maintaining cleanliness and providing exceptional service with special mentions for staff such as Saima and Faizan. The breakfast area staff, including Hannah Ayub, is noted for their attentiveness and friendliness. Additionally, guests found room service to be prompt and well-priced.
The general attitude of the staff—from managers to waiters and bell boys—is depicted as courteous, professional and cooperative. This positive impression extends to almost every team member encountered by guests, making the environment welcoming and hospitable.
Despite a few instances of unsatisfactory behavior and communication issues mentioned, the overarching sentiment showcases a team dedicated to ensuring a pleasant stay for all guests. The hotel's cleanliness and well-maintained facilities further enhance the overall guest experience, complemented by the supportive and amiable staff at every level.
Wi-Fi
Parking
Family
Business
No, Hotel Excelsior Karachi doesn't have any pool.
No, a spa isn't available at Hotel Excelsior Karachi.
No, Hotel Excelsior Karachi doesn't allow dogs.
Yes, parking facilities are available at Hotel Excelsior Karachi.
No, Hotel Excelsior Karachi doesn't have a gym.
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