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Summary of reviewsGrids Premium Hotel Kumamoto has garnered high praise from guests for its strategic location, modern amenities, and exceptional service, making it a prime choice for both leisure and business travelers. Situated in the heart of Kumamoto, the hotel offers convenient access to Kumamoto Castle and the bustling downtown area, complete with shopping streets, restaurants, and cultural landmarks. Its proximity to public transport, including tram and bus stations, ensures easy connectivity throughout the city and beyond.
The hotel is lauded for its impressive breakfast, featuring a wide variety of Japanese and Western dishes that highlight fresh, local Kumamoto ingredients. Guests find the breakfast to be a great value, and it remains a highlight of their stay. Rooms at the hotel are noted for their stylish, modern design and cleanliness. While some may find the room sizes compact, especially for triple accommodations, the clever use of space and quality amenities contribute to a comfortable experience. The bathrooms are well-equipped and separate shower and toilet facilities enhance the sense of cleanliness.
Consistently positive feedback is given to the staff at Grids Premium Hotel Kumamoto, who are described as friendly, helpful, and proficient in multiple languages, making communication smooth for a diverse range of guests. Despite occasional minor delays due to the hotel’s recent opening, the staff's dedication to guest satisfaction is clear. The hotel's facilities, including generally reliable WiFi and comfortable beds with high-quality bedding, further enhance the guest experience.
While parking can present challenges due to limited onsite spaces, the hotel partners with nearby garages to offer alternatives, and guests are advised to check in early to secure convenient parking. Overall, with its excellent pricing, cleanliness, modern facilities, and attentive service, Grids Premium Hotel Kumamoto stands out as a desirable choice for visitors seeking comfort and convenience in a three-star accommodation. Show more
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Family Friendly Hotel
Grids Premium Hotel Kumamoto offers family rooms equipped with air conditioning, private bathrooms, and complimentary WiFi. The rooms also include a work desk, TV, and free toiletries, ensuring a comfortable stay for families.
Business Hotel
This hotel has a fantastic location and excellent service. The hotel is very modern and clean, and rooms are spacious than expected. The decor is modern and inviting. Self service luggage storage is very convenient, and the location is a short walk to all the main attractions.
Hotel with Parking
This hotel offers self-parking facilities. While subject to charges, having on-site parking provides a convenient option for guests with vehicles.
Accessible Hotel
Grids Premium Hotels aim to provide a comfortable stay for all guests. This includes offering accessible rooms and facilities to meet the needs of guests with disabilities.
3-Star Hotel
This hotel is clean and modern, with stylish decor. Guests have praised its excellent value, facilities, and cleanliness. It is conveniently located near Kumamoto Castle and offers easy access to transportation.
Small Hotel
Room Types
Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, a tea and coffee maker, a safe deposit box, pajamas and a flat-screen TV. The unit has 1 bed.
Queen RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, a tea and coffee maker, a safe deposit box, a sofa, as well as a flat-screen TV. The unit has 1 bed.
Small Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV, a tea and coffee maker, a safe deposit box and pajamas. The unit has 2 beds.
Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room features air conditioning, a tea and coffee maker, a safe deposit box, a sofa, as well as a flat-screen TV. The unit has 2 beds.
Triple RoomProviding free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned triple room provides a flat-screen TV, a tea and coffee maker, a safe deposit box and a sofa.
Superior Twin RoomOffering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room offers air conditioning, a tea and coffee maker, a safe deposit box, a sofa, as well as a flat-screen TV.
Room Selected at Check-In (No choice of bed preference)Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room provides air conditioning, a tea and coffee maker, a safe deposit box, pajamas, as well as a flat-screen TV. The unit offers 1 bed.
Guest Reviews
Location
Grids Premium Hotel Kumamoto boasts an enviable location that makes it an ideal choice for travelers exploring the vibrant city of Kumamoto. Positioned just a short walk from Kumamoto Castle, the hotel offers easy access to historic landmarks and attractions. The surrounding area is bustling with lively shopping streets, malls, and restaurants, providing ample options for dining and retail therapy right at the doorstep. The proximity to public transportation hubs, including tram and bus stations, ensures smooth connectivity to other parts of the city and beyond, making it convenient for both sightseeing and business trips.
The hotel is nestled in the downtown area, yet offers a peaceful retreat from the city's hustle and bustle. Its newer facilities promise comfort, with clean and spacious rooms that align with the modern styling. Guests have highlighted the convenience of numerous pathways connecting different parts of the city, facilitating effortless exploration. The attentive and friendly staff further enhances the experience by ensuring a welcoming atmosphere.
Guests appreciate the hotel's strategic location, serving as a great base for touring the western side of Kyushu, with many attractions within walking distance. Whether travelers are looking to enjoy local street food, dive into retail adventures, or soak in the cultural heritage, Grids Premium Hotel Kumamoto provides an excellent hub that blends comfort with accessibility in the heart of Kumamoto.
Breakfast
Grids Premium Hotel Kumamoto is recognized for its delightful breakfast offerings, which have captivated travelers from around the world. The buffet-style breakfast provides an impressive array of options, catering to diverse palates with a perfect blend of Japanese and Western cuisines. Guests rave about the freshness and high quality of dishes, with particular highlights including the use of local Kumamoto ingredients and unique offerings like horse meat sashimi, curry ramen, and freshly baked bread. The range of beverages available also adds to the breakfast's appeal.
Though some mention minor drawbacks like occasional room aesthetics or replenishment issues, these do not overshadow the overall dining experience. Priced affordably at around 1320 yen, the breakfast is praised for its great value. This hearty meal sets a satisfying start to the day, and many consider it a must-try during their stay. Despite some minor critiques, the breakfast at Grids Premium Hotel Kumamoto remains a delightful aspect of the visit, with most guests finding it a highlight of their trip.
Rooms
The rooms at Grids Premium Hotel Kumamoto offer a mix of functionality and style, catering to both short and extended stays. Despite some feedback on size constraints, many guests appreciate the cleanliness and modern décor, which often includes newly designed interiors with a luxurious touch. The rooms are described as comfortable, with beds and amenities like hand and face mousse, toothbrushes, and quality bathroom products contributing to a pleasant experience. While some rooms, especially triple accommodations, might feel cramped, the clever use of space allows guests to store luggage conveniently, especially under beds. The hotel's proximity to the entertainment district and Sakuramachi bus terminal makes it ideal for travelers looking to explore the city easily.
The bathrooms are equipped with showers and boast spaciousness, adding a positive note for those concerned about bathroom size. However, the lighting in the rooms sometimes lacks brightness, affecting the overall ambiance and occasionally drawing criticism from guests accustomed to brighter environments. Despite this, the minimalist lighting adds to the modern aesthetic, creating a cozy atmosphere for some. The absence of a bathtub and the small dimensions of certain rooms might not suit all guests, but the overall satisfaction with the hotel's cleanliness and comfort remains high.
In summary, while room sizes vary, Grids Premium Hotel Kumamoto impresses with its stylish design, cleanliness, and strategic location, making it a desirable choice for travelers prioritizing comfort and convenience.
Beds
Grids Premium Hotel Kumamoto consistently receives praise for its bedding, which many guests find exceptionally comfortable. The hotel features sizable twin beds with high-quality pillows and duvets, ensuring a restful sleep experience. Guests frequently comment on the firmness of the beds, which provides ample support for a full night's rest without discomfort. Many find this level of firmness just right, although preferences vary, with some wishing for a softer mattress option.
The beds are noted for their spaciousness, offering a luxurious sleep environment despite the room's compact size, which may feel limiting for longer stays. Though opinions on firmness diverge, the overall consensus highlights the beds' ability to deliver a restful night's sleep, crucial for travelers seeking comfort. Despite some claims of the beds being too hard, the prevailing sentiment appreciates the supportive and comfortable bedding at Grids Premium Hotel Kumamoto, which contributes significantly to guest satisfaction.
Cleanliness
Grids Premium Hotel Kumamoto consistently impresses with its remarkable cleanliness and modern amenities. Guests frequently highlight the hotel's new and stylish appearance, appreciating the clean and simple yet functional design of the spaces. Both the common areas and the guest rooms receive praise for their tidiness and well-maintained condition, reflecting high standards that align with the meticulous expectations often found in Japanese accommodations. The rooms offer a sense of openness and a fresh atmosphere, contributing to a comfortable stay.
Visitors also commend the convenience of the location, coupled with facilities that are both aesthetically pleasing and well-equipped. The bathrooms, specifically the shower and toilet, are described as separate, contributing to an enhanced sense of cleanliness. Additionally, there's positive feedback regarding the attentiveness and friendliness of the staff, who are noted for their excellent service and English communication skills.
While some remarks mention minor issues, such as water stains or occasional lapses in cleaning detail, the overall impression remains overwhelmingly positive. The hotel stands out as a great option for travelers seeking a clean, modern, and well-located accommodation in Kumamoto.
Staff
Grids Premium Hotel Kumamoto stands out for its remarkable staff service, as echoed by numerous guests. Visitors frequently praise the hotel's team for their friendliness and helpfulness, creating an inviting atmosphere. The front desk staff are noted for their accommodating nature, with several guests highlighting their impressive English skills that facilitate seamless communication. This multilingual proficiency extends to Chinese and Korean, ensuring diverse visitors feel welcome.
Guests are particularly appreciative of the staff’s polite and attentive demeanor, often citing smooth check-in processes and immediate responses to inquiries. The hotel's dedication to guest satisfaction is illustrated by instances where staff members went above and beyond, such as guiding guests to the parking lot or accommodating late-night arrivals with enthusiasm and smiles.
While minor delays in service response were noted due to the hotel's recent opening, the overall impression remains highly positive. All departments, from housekeeping to the restaurant, maintain a consistent level of warmth and professionalism, enhancing the overall guest experience. In essence, the staff at Grids Premium Hotel Kumamoto exemplifies excellent customer service, leaving a lasting impression of kindness and engagement.
Wi-Fi
Grids Premium Hotel Kumamoto offers generally reliable WiFi that allows guests to enjoy streaming services like YouTube and Netflix, although a few have noted occasional connectivity issues. Travelers have appreciated the hotel’s amenities, such as coin laundry and free ice, which enhance the convenience of their stay. While internet availability is implicit in discussions about the hotel’s facilities, some guests recommend improvements in WiFi strength, especially for seamless streaming experiences. This suggests that, although functional for most users, there may be room for enhancing internet quality to maximize guest satisfaction.
Parking
Grids Premium Hotel Kumamoto offers parking options for guests, though experiences vary regarding convenience and accessibility. Guests can take advantage of in-house parking for an additional fee. However, parking spaces are limited and tend to fill up quickly. For those unable to secure a spot on-site, the hotel has partnered with two nearby garages that offer discounted rates, though these discounts have limits and some guests find this option can be more expensive than parking outside the hotel. The partnered parking lots are generally within walking distance, though the walk can be cumbersome, particularly in bad weather or when lugging heavy baggage. Some guests note that the information provided about these lots could be clearer for those unfamiliar with the area.
Despite the challenges, the presence of numerous paid surface parking lots nearby makes it convenient for self-driving travelers to find alternative parking. For the best experience, it's recommended to check in early to secure parking and prepare for a potential short walk if utilizing the partnered garages. Overall, while the parking situation may present slight inconveniences, the hotel compensates with a dedicated effort to accommodate guests' vehicles in such a central location.
3 Star
Located in a prime area, Grids Premium Hotel Kumamoto offers great value for those seeking comfortable accommodations without breaking the bank. Guests frequently commend the cost-performance ratio, noting the modern facilities, especially the restrooms. The pricing is a highlight, with many reviews praising how cost-effective and reasonable it is for the quality of stay provided. Although the rooms might not be the most spacious, they are described as clean and adequate for two people, with a layout that separates the toilet from other areas for added convenience.
Ideal for both short stays and unexpected visits, such as evacuating from a typhoon, the hotel provides a practical lodging option with commendable service. Guests appreciate the complimentary selection of tea bags and drinks offered at the reception, a thoughtful touch that enhances their experience. Having recently opened, the staff might initially appear inexperienced; however, they maintain a positive attitude and show potential for growth, earning encouraging remarks from guests. Overall, Grids Premium Hotel Kumamoto is well-regarded for its excellent pricing, new facilities, and service that aligns with its three-star rating.
No, Grids Premium Hotel Kumamoto doesn't have any pool.
No, a spa isn't available at Grids Premium Hotel Kumamoto.
No, Grids Premium Hotel Kumamoto doesn't allow dogs.
Yes, parking facilities are available at Grids Premium Hotel Kumamoto.
No, Grids Premium Hotel Kumamoto doesn't have a gym.