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Sheraton Makkah Jabal Al Kaaba Hotel

Mecca , Jabal Al Kaaba (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSheraton Makkah Jabal Al Kaaba Hotel offers a generally high-quality experience, especially in terms of its advantageous location and exceptional staff service. The hotel's proximity to the Haram, being just a 5 to 15-minute walk away, makes it ideal for pilgrims seeking convenient access to holy sites. However, the climb up the hill and ongoing construction nearby can pose challenges, particularly for elderly guests and those with mobility issues.

The cleanliness of the hotel is consistently praised with rooms, bathrooms and shared spaces being well-maintained and hygienic. This attention to cleanliness greatly enhances the overall guest experience. The rooms themselves are a mixed bag; while some guests find them small, many are pleased with upgrades to spacious suites featuring modern amenities and comfortable beds. Despite occasional issues with outdated rooms and inconsistent room service, the majority of guests report a comfortable stay with potential for room upgrades.

The hotel's breakfast evokes mixed reactions. While many guests enjoy the variety and quality of the offerings, including both Arabic and international dishes, others criticize the breakfast for being overpriced, lacking in variety and suffering from service inefficiencies. Dinner options also receive mixed reviews; some guests appreciate the buffet spreads, while others find the food quality and variety lacking.

Staff at Sheraton Makkah Jabal Al Kaaba Hotel are frequently commended for their friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay. Specific employees are often highlighted for exceptional service, contributing to a welcoming atmosphere that guests appreciate.

Despite some criticisms, such as slow and unreliable WiFi and the challenging incline to reach the hotel, the overall sentiment is positive. The hotel is also noted as being family-friendly, offering spacious and clean accommodations suitable for those traveling with children. The comfortable beds and high-quality sheets further enhance the guest experience, ensuring restful stays.

While some aspects, such as the lack of certain amenities like a gym or parking space, may not fully align with a five-star rating, the majority of guests find the hotel to be a high-standard establishment. The combination of its excellent location, cleanliness, service and comfortable accommodations make Sheraton Makkah Jabal Al Kaaba Hotel a recommended option for visitors to Makkah.
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Hotel Taking Steps Towards Sustainability

Identified as a 'green hotel choice', this property actively promotes 'Sustainable Travel', indicating an effort towards implementing environmentally conscious practices.

Hotel for Honeymoon

Sheraton Makkah Jabal Al Kaaba Hotel offers comfortable rooms and suites with convenient access to the Haram. Its range of amenities and dining options caters to diverse tastes, making it suitable for a relaxed and enjoyable stay. The hotel's efficient service ensures a seamless experience for honeymooners.

Romantic Hotel

Situated in Jabal Al Kaaba, this hotel offers elegant accommodations with city views. Its convenient location and excellent amenities make it a popular choice for couples visiting Makkah.

Business Hotel

Offering standard business amenities such as meeting spaces and services, this hotel is a reliable option for business travelers. Its location and brand reputation contribute to its appeal.

Luxury Hotel

Family Friendly Hotel

Accessible Hotel

4-Star Hotel

Room Types

Traditional Double City View, Guest room, 2 Twin/Single Bed(s) Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

Traditional Triple Room, Partial Haram View, 3 Twin Beds Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 3 beds.

Superior Twin Room, Club Floor, Lounge access, included Breakfast, Snacks, and Dinner Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.

One Bedroom Tower Suite City View , 1 Bedroom Suite Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. In the well-equipped kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

Junior Suite, 1 Bedroom Junior Suite Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

Deluxe Suite, 1 Bedroom Suite, City view Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 3 beds.

One Bedroom Tower Suite Haram View , 1 Bedroom Suite Guests can make meals in the kitchen that is equipped with a refrigerator, a dishwasher, kitchenware and a microwave. The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.

Two Bedroom Tower Suite , 2 Bedroom Suite Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. Meals can be prepared in the kitchen, which comes with a refrigerator, a dishwasher, kitchenware and a microwave. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 4 beds.

Three Bedroom Tower Suite, 3 Bedroom Suite The spacious suite features 1 bedroom and 3 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 5 beds.

Executive Suite, 1 Bedroom Executive Suite Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 3 beds.

Superior 1 Bedroom Suite - Club Floor, Lounge access, included Breakfast, Snacks, and Dinner The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This wheelchair accessible suite has a minibar, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 2 beds.

Traditional Twin Room, City View, 2 Twin Beds Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

Superior Deluxe Twin Room- Club Floor, Partial Haram View, Lounge access, included Breakfast, Snacks, and Dinner Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious double room provides air conditioning, a minibar, a tea and coffee maker, executive lounge access and a flat-screen TV with cable channels. The unit offers 2 beds.

About Sheraton Makkah Jabal Al Kaaba Hotel

License: 10009788

Guest Reviews

8.2

Very Good

Location

Sheraton Makkah Jabal Al Kaaba Hotel offers a valuable location for pilgrims with numerous reviews highlighting its proximity to the Haram, ranging from 5 to 15 minutes walking distance. Its strategic position near the King Abdullah expansion provides convenient access for worshippers and makes it ideal for those wanting to be close to the holy site. Additionally, the hotel is often praised for its cleanliness, the quality of its rooms and the friendliness of its staff.

However, there are some logistical challenges due to the hotel's location on a hill. This incline, combined with ongoing construction and the occasional closure of connecting pathways like the bridge to the Haram, can make the walk to and from the mosque particularly exhausting for elderly guests and those with mobility issues.

Despite these minor inconveniences, the hotel's advantageous positioning near the new extension areas of Haram offers a significant benefit. With a bit of preparation for the uphill walk and navigating around construction zones, guests can enjoy the prime location and warm hospitality that the Sheraton Makkah Jabal Al Kaaba Hotel provides.

Breakfast

Breakfast at the Sheraton Makkah Jabal Al Kaaba Hotel generally receives a mix of praise and critique. Many guests commend the breakfast as very good, amazing and even exceptional with words like delicious, fabulous and fantastic frequently mentioned. The variety and diversity of options also earn positive remarks with many appreciating the inclusion of both Arabic and international dishes.

However, not all feedback is favorable. Several reviewers find the breakfast expensive with prices seen as disproportionate to the quality and selection available. Common complaints highlight limited variety, the lack of consideration for dietary restrictions and repetitive menus. Issues such as cold or burnt oats and breakfast stations not being replenished quickly enough are noted. The breakfast area is often described as small and crowded, contributing to a less enjoyable dining experience.

While many enjoyed complimentary breakfasts and appreciated the upgrade offers, some found the baseline breakfast experience not up to par with what is typically expected from a five-star establishment, mentioning that the selection could benefit from including more fruits, vegetables and varied beverages.

In summary, while the breakfast at the Sheraton Makkah Jabal Al Kaaba Hotel has its standout moments with tasty foods and a good variety, there are areas that need improvement, particularly concerning pricing, variety and service efficiency.

Dinner

The Sheraton Makkah Jabal Al Kaaba Hotel has garnered mixed reviews regarding its dining options. Guests have praised the breakfast and dinner for being outstanding and appreciated the nice buffet spreads available for both meals. Some reviews noted that the breakfast has a varied selection, which is ideal for shorter stays.

However, there are a significant number of criticisms concerning the dinner options. Many guests found the dinner buffet to be lacking in variety and not particularly tasty with some describing the food as ordinary, cold or even bad. Others were disappointed with the limited quantity and the overall quality of the restaurant food, which was often deemed not worth the money, especially given the high prices.

Room service also received mixed feedback with notable mentions of cold food upon delivery, despite some guests highlighting exceptional items like the chicken burger and fries. Hygiene and ambiance of the restaurant drew some negative attention with some guests mentioning unpleasant odors.

The hotel’s close proximity to the Haram and nice amenities provide a convenient and comfortable option for visitors, but potential diners should manage their expectations regarding the diversity and quality of the food offerings.

Rooms

Sheraton Makkah Jabal Al Kaaba Hotel offers a mixed bag of experiences when it comes to its rooms with frequent mentions of both small and spacious accommodations. While some guests found the rooms to be on the smaller side, others enjoyed upgrades to more spacious suites and apartments, which feature modern amenities and ample space. The suites, in particular, received praise for their comfortable and clean environments, often equipped with multiple bathrooms and views of the holy mosque.

Most guests appreciated the cleanliness and modern decor of their rooms, highlighting the comfortable beds, good ventilation and well-equipped facilities. Upgrades to suites were a common theme, often resulting in more positive reviews regarding room size and amenities. The hotel staff's efforts in maintaining cleanliness and providing daily service were also noted favorably, although there were occasional mentions of delays in room service and some rooms not being cleaned thoroughly before arrival.

Despite the ongoing construction leading to a longer walk to the Haram, guests found the proximity to be manageable. The hotel's modern design, spacious layouts and excellent room facilities generally exceeded expectations. However, some guests did encounter issues with outdated rooms, occasional uncleanliness and inconsistent room service. Overall, the Sheraton Makkah Jabal Al Kaaba Hotel provides a comfortable and clean stay with the added benefit of potential room upgrades, offering a mix of small and spacious accommodations to suit various needs.

Beds

Situated in a prime location with a short distance to Haram, Sheraton Makkah Jabal Al Kaaba Hotel has garnered positive feedback regarding its bedding. Guests frequently praised the hotel's beds, describing them as very comfortable, clean and equipped with high-quality sheets. The mattresses and pillows also received commendations for their comfort.

Many guests noted the exceptional coziness of the beds, indicating satisfaction with the overall sleep quality. However, some mentioned occasional issues such as hard pillows and a few reports of uncomfortable mattresses. Despite this, the general consensus highlights the pleasurable sleeping experience offered by the hotel.

A few reviews indicated that some rooms are smaller and may have limited space with bed arrangements sometimes needing adjustment. Issues like bed size for twin rooms were also mentioned, suggesting a need for larger options.

Overall, the majority of guests found the bedding experience at Sheraton Makkah Jabal Al Kaaba Hotel to be very comfortable, leaving a positive impression of restful and clean accommodations.

Cleanliness

Sheraton Makkah Jabal Al Kaaba Hotel consistently receives high praise for its cleanliness. Guests frequently highlight the immaculate condition of the rooms, describing them as clean, comfortable and spacious. Many note that the housekeeping staff is attentive and efficient, ensuring rooms are cleaned every day. The hotel's overall environment, including its facilities and ambiance, is often commended for being well-maintained and hygienic.

Several reviews mentioned that the cleanliness extends to the bathrooms and shared spaces, contributing to a pleasant and inviting atmosphere throughout the property. Some guests appreciate the high standards of hygiene and how the cleanliness greatly enhances their stay. Despite a few isolated issues with cleanliness and maintenance, the majority of feedback remains overwhelmingly positive. The hotel staff's dedication to maintaining a clean and comfortable environment significantly boosts guest satisfaction, making the hotel a preferred choice for visitors prioritizing cleanliness.

Staff

The staff at Sheraton Makkah Jabal Al Kaaba Hotel generally receive high praise from guests for their friendliness, helpfulness and professionalism. Many guests appreciated the accommodating and welcoming nature of the reception staff, frequently mentioning specific employees such as Mohammed Abdullah, Sara Basha and others for their exceptional service. Housekeeping staff, including Abdul Aleem and Shakir Ahmed, are often highlighted for their diligent and courteous efforts.

Guests frequently commend the hotel's commitment to hospitality, noting the warm welcomes and the staff's ability to go above and beyond to ensure a comfortable stay. The operations manager and other managers are also praised for maintaining high service standards and assisting guests promptly.

Despite the overwhelmingly positive feedback, a few reviews indicate occasional issues with staff rudeness or slow service at reception. However, these instances appear to be outliers in an otherwise positive trend of excellent customer service.

Overall, guests find the staff at Sheraton Makkah Jabal Al Kaaba Hotel to be a major highlight of their stay, often describing them as polite, friendly and attentive, significantly enhancing the overall experience at the hotel.

Wi-Fi

Sheraton Makkah Jabal Al Kaaba Hotel's WiFi has garnered mixed feedback from its guests with the majority expressing significant dissatisfaction. Many reviews highlight that the WiFi signal often fails to reach the rooms and when it does, the connection is frequently described as extremely slow and unreliable. The slow WiFi speed and weak signal are common complaints with some guests on higher floors like the 20th floor experiencing particularly poor internet connections. While there are occasional mentions of acceptable functionality for data transfer, the general consensus is that the WiFi quality is subpar with intermittent connectivity issues and difficulty in maintaining a stable connection. Most guests found the internet service to be very weak, sometimes non-existent and poorly managed, leading to repeated frustrations during their stay. Despite these WiFi issues, no other major problems were highlighted in the reviews.

Family

Sheraton Makkah Jabal Al Kaaba Hotel appears as a suitable and comfortable option for family travelers. Guests frequently note the hotel’s family-friendly atmosphere and excellent hospitality, highlighting the courteous, kind and helpful staff who often go out of their way to make families feel like a second family and some even get upgraded to executive suites.

The rooms are described as clean and spacious with facilities like equipped kitchens and roomy living areas adding to the convenience for families. Room service and daily housekeeping further enhance the comfort of guests. The hotel's location near the Haram is a significant advantage, providing easy access for those looking to perform Umrah, although the uphill walk can be challenging, especially for elderly guests and those with children.

Families appreciated the special services like the serving of fresh juices between zohor and asr and the ambience provided by views of the Holy Mosque from some rooms. However, the steep slope to the hotel poses a difficulty for older guests and young children, making strollers useful for navigating the incline.

Despite some challenges, the overall impressions are highly favorable with many guests expressing a desire to return with family and friends, indicating a pleasant and memorable stay.

5 Star

Sheraton Makkah Jabal Al Kaaba Hotel appears to offer a mix of experiences for its guests. The hotel's location is frequently praised for being very close to the Haram, making it a convenient spot for visitors. The cleanliness and hygiene standards are consistently highlighted with many guests noting the hotel's luxurious and high-end atmosphere. The staff receive high marks for their professionalism and the exceptional level of service provided, meeting or even exceeding the standards expected of a five-star property.

Several reviews emphasize the hotel's high quality, describing their stays as truly 5-star experiences. Some guests consider it to surpass even many western 5-star hotels. Excellent customer care and an overall sense of luxury are commonly noted, along with commendations for the hotel's elegant facilities and cleanliness.

However, not all reviews are entirely positive. Some guests felt that certain aspects, such as the lack of a gym or parking space and an unsatisfactory breakfast, did not align with their expectations of a 5-star hotel. A few guests felt that the hotel did not live up to the five-star rating and compared it unfavorably to other high-end hotels in the region and globally.

The hotel's meal plans and the ambiance receive mixed reviews. While some guests found the dining options to be excellent, others thought the breakfast did not live up to Sheraton's typical standards. Additionally, the hotel's pricing is noted to be reasonable for a hotel of its standard.

In summary, Sheraton Makkah Jabal Al Kaaba Hotel provides a generally high-quality stay with excellent service and facilities, though some areas may need improvement to consistently meet the highest expectations of a five-star property.

Business

Sheraton Makkah Jabal Al Kaaba Hotel appears to be a preferred choice for business travelers with its staff often highlighted for their helpfulness and professionalism. Business guests appreciate the prompt responses to inquiries and the warm, responsive reception staff who provide efficient solutions like offering office spaces on the business floor when needed. Despite some connectivity issues with the WIFI limiting work capabilities, the hotel remains attractive for its proximity to markets and facilities.

Guests have noted fast check-in processes and effective customer management, which add to the convenience for those on tight schedules. Even though the business center was occasionally unavailable, the staff accommodated needs, showcasing their commitment to service. However, the absence of parking and occasional late check-ins have been minor drawbacks. Overall, the hotel balances business needs with a friendly atmosphere, making it a solid option for business travelers.

Accessible

Reviews on the accessibility of Sheraton Makkah Jabal Al Kaaba Hotel for guests with disabilities present a mixed picture. Many visitors highlight significant challenges, noting that ongoing construction has rendered essential pedestrian bridges and tunnels unusable. The hotel's location on a hill adds to the difficulty, making the return journey uphill particularly strenuous for the elderly and those with mobility issues, including wheelchair users. The lack of a working lift and disabled-friendly infrastructure exacerbates these problems. However, some positive aspects do emerge. Despite the construction, some guests appreciated the hotel's generally good access and the availability of a bus service suited for elderly visitors. The hotel boasts a big, accessible room and its close proximity to the Haram mosque is praised, although the steep slope and uneven roads remain critical concerns. Overall, while the hotel is accessible to some extent, those with significant mobility impairments or the elderly might find it less accommodating.

Luxury

The Sheraton Makkah Jabal Al Kaaba Hotel stands out for its remarkable blend of luxury and modern aesthetics. Guests have repeatedly noted the hotel's beautiful and luxurious environment, from the modern, stylish interiors to the neat washrooms and high-end furniture. The property boasts luxurious furnishings and well-thought-out decorations that offer a luxurious feel throughout. The rooms are not only clean but also enriched with luxury lighting and upscale facilities, ensuring every guest enjoys an extraordinary and comfortable stay. The hotel competes with the best, providing a fabulous 5-star experience. Overall, it is an exceptionally beautiful and well-organized place, offering a truly luxurious and memorable stay.

No, Sheraton Makkah Jabal Al Kaaba Hotel doesn't have any pool.

No, a spa isn't available at Sheraton Makkah Jabal Al Kaaba Hotel.

No, Sheraton Makkah Jabal Al Kaaba Hotel doesn't allow dogs.

No, parking facilities aren't available at Sheraton Makkah Jabal Al Kaaba Hotel.

No, Sheraton Makkah Jabal Al Kaaba Hotel doesn't have a gym.

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