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Summary of reviewsCountry Inn & Suites by Radisson, Chattanooga-Lookout Mountain impresses guests with its strategically ideal location, providing easy access to attractions like Ruby Falls, Lookout Mountain and Rock City, as well as downtown Chattanooga. The hotel's positioning near Interstate 24 and its tranquil setting away from main road noise are particularly appreciated. The Mountain View rooms offer picturesque vistas, enhancing the stay experience. Additionally, its proximity to various stores and restaurants, including a Walmart, ensures that guests have all necessities within reach.
The hotel’s breakfast receives mixed feedback but shines under normal circumstances with hot breakfast options, variety and friendly staff. Guests appreciate the freshly prepared food and well-maintained dining area. However, logistical challenges and COVID-19 adjustments have occasionally led to dissatisfaction due to limited and repetitive offerings.
The rooms are generally large, comfortable and well-stocked, catering well to families and groups. Guests report a comfortable sleep experience despite some noting issues with cleanliness, wear and maintenance. The overall room cleanliness is inconsistent with some guests encountering dust, dirty floors and stained furniture, although many appreciate clean, tidy accommodations and common areas.
Staff at the hotel are frequently commended for their friendliness and helpfulness, particularly at the front desk. Individual team members have been highlighted for exceptional service, contributing to a positive experience for many visitors. A few negative encounters with unresponsiveness and rudeness do occur but are relatively isolated.
The Wi-Fi service is praised for its efficiency by some guests, although others experience slow or unreliable connections. The hotel staff are recognized for their efforts to resolve connectivity issues.
The gym and pool facilities receive mixed reviews. While many guests appreciate the indoor pool, its size, cleanliness and maintenance issues detract from the experience. Similarly, the gym’s availability and condition have led to disappointment for many.
Families find the hotel a good option with spacious family-size rooms and a quiet atmosphere conducive to relaxation. Breakfast offerings, however, may fall short of family expectations in terms of variety.
Beds are generally comfortable with positive mentions of soft sheets and abundant pillows. However, some guests report discomfort and cleanliness concerns, including dirty linens and bed bugs.
As a three-star hotel, it meets expectations for basic accommodations at reasonable prices, delivering good value for short stays. The property shows signs of wear and would benefit from some updates and consistent maintenance. Business travelers appreciate the hotel's convenient location and basic amenities.
Overall, Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain remains a favored choice for its excellent location, comfortable accommodations and friendly staff, despite some areas needing improvement. Show more
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Categories
Family Friendly Hotel
Country Inn & Suites offers complimentary breakfast and often includes a pool and a library. These amenities can be appealing to families.
Hotel with Indoor Pool
This hotel offers a heated indoor pool and a fitness center. Guests can also enjoy free hot breakfast and complimentary cookies and coffee.
Hotel with Heated Pool
This hotel offers a heated indoor pool. Guests can utilize this facility for leisure or exercise.
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
One-Bedroom King Suite - Non-SmokingFeatures a microwave, a small refrigerator and a separate living room.
Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies).
One-Bedroom Suite with Two Queen Beds - Non-SmokingFeatures a microwave, a small refrigerator and a separate living room.
Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
King Room - Non-SmokingFeatures a 32-inch flat-screen TV, a microwave, and a small refrigerator.
One-Bedroom King Suite with Sofa Bed - Disability Access/Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.
Extended Stay King Suite - Non-SmokingOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
One-Bedroom Suite with Two Queen Beds - Disability Access/Non-Smoking Featuring free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a sofa. The unit has 3 beds.
King Room - Disability Access/Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room provides a wardrobe, parquet floors, a tiled floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Standard King Room - Non-Smoking The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a wardrobe, parquet floors, a tiled floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Studio Suite with Two Queen Beds - Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite offers air conditioning, a tea and coffee maker, a wardrobe, parquet floors, as well as a flat-screen TV with cable channels.
Guest Reviews
7.5
Good
Location
Positioned ideally for both convenience and tranquility, Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain is highly favored for its location. Guests consistently praise the hotel's proximity to major attractions like Ruby Falls, Lookout Mountain and Rock City, all reachable within minutes. The easy access from Interstate-24 makes it a strategic stop for travelers, particularly those heading between Wisconsin and Florida. The hotel is not only close to nature spots but also near a variety of stores, restaurants and even a Walmart, ensuring that all necessities are within a short distance.
Visitors appreciate the quiet surroundings, noting that the property is far enough from the main road to avoid traffic noise while still being close to eateries and amenities. The Mountain View rooms enhance the stay by offering picturesque vistas. For those looking to explore downtown Chattanooga, the city center is less than a 10-minute drive, providing a perfect balance between easy urban access and peaceful retreat.
The combination of excellent location, ease of access from the highway and proximity to both attractions and daily conveniences creates a compelling argument for choosing Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain as a prime lodging option. Overall, the hotel’s strategic setting amidst beautiful landscapes and essential services makes it a preferred choice for a restful and enjoyable stay.
Breakfast
The breakfast experience at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain, elicited a range of responses from guests. Many praised it as great, fantastic and excellent, appreciating the hot breakfast options, variety and inclusivity of breakfast in the stay. Guests welcomed the freshly prepared food each morning and applauded the friendly and helpful breakfast staff who ensured the area was clean and well-stocked.
However, numerous reviews highlighted issues such as food running out early, limited selections and repetitiveness in the menu. Some guests noted that when busy, the staff struggled to keep up with replenishing supplies. Certain reviews mentioned a lack of specific items like bacon or diverse protein options, while others found the offerings to be bland or standard for American hotels.
During the COVID-19 pandemic, breakfast offerings were particularly disappointing to many. The usual hot breakfast was replaced with prepackaged items such as muffins, granola bars and fruit cups, which several guests found inadequate and unexciting.
Overall, while the breakfast received high praise for its quality, warmth and variety under normal circumstances, some logistical challenges and pandemic-induced limitations affected the consistency and satisfaction of the breakfast experience for several guests.
Rooms
Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain, offers spacious accommodations that guests appreciate for their generous size and comfort. Many reviewers highlight the rooms as being large, clean and well-stocked with comfortable beds and good layouts, including plentiful pillows and functional spaces suitable for families or groups.
Despite these positive aspects, it's noted that some rooms and furnishings show signs of wear and could benefit from refurbishment. Issues such as stained furniture, marked walls and some outdated decor were mentioned. Cleanliness appears inconsistent with several guests reporting dirty floors, mold in bathrooms and a general need for a deep clean in some areas. Maintenance issues, such as broken fixtures and non-working amenities, were also mentioned by a few reviewers.
Overall, the rooms are described as spacious, comfortable and mostly clean, making them a decent option for those looking to stay near Chattanooga’s attractions. However, cleanliness and maintenance issues might detract from the experience for some guests.
Beds
The beds at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain received mixed feedback from guests with many highlighting a positive experience. Notably, numerous reviews praised the beds as comfortable and pleasant with mentions of new, soft sheets, abundant comfortable pillows and attractive bedding. The king bed with a pillow top mattress was frequently singled out for being exceptionally comfortable.
However, there were also a significant number of guests who encountered issues with the bedding. Some reported beds being hard, sagging, squeaky or uncomfortable overall. A few guests raised concerns about cleanliness, noting instances of dirty linens, visible hair and even bed bugs. There were mentions of beds not being made properly and bedspreads being lumpy. Specific complaints included stiff mattresses and outdated bed linens.
Overall, while many guests had a comfortable and pleasant sleep experience, the hotel would benefit from addressing the inconsistencies in bed quality and cleanliness to ensure a better stay for all visitors.
Cleanliness
The reviews for Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain present a diverse range of opinions concerning the cleanliness of the hotel. Many guests emphasized positive experiences, highlighting clean rooms, tidy common areas and exceptional cleanliness at times. Numerous visitors were satisfied with the overall tidiness, describing their rooms as clean, well-kept and comfortable. Some reviews praised the hotel for being very clean and tidy, noting that the property was clean and comfortable, including a clean dining and food service area.
However, a significant number of reviews indicated issues with cleanliness. Several guests encountered problems such as dirty floors, moldy showers, unclean bathtubs, dust on furniture and dirty hallways. Complaints also included stained carpet, unclean bathrooms and unpleasant odors. The negative feedback also emphasized instances where housekeeping did not perform adequately with some rooms not being cleaned properly before new guests arrived and encountering leftover items and trash from previous occupants.
The experience of cleanliness appears inconsistent with some guests enjoying a spotless stay while others found significant cleanliness issues that detracted from their overall experience.
Staff
Visitors to the 'Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain' frequently praised the hotel staff for their almost universally accommodating and friendly nature. Many guests highlighted individual team members like Tina, Austin and Rhonda for their exceptional service, noting their helpfulness and attentiveness. The front desk staff, in particular, received numerous commendations for their courteous and efficient handling of check-ins and addressing guest needs with special mentions for quick and warm service. Several guests also appreciated the pleasant conversations they had with staff, adding to their overall positive experience.
However, not all experiences were positive. A handful of reviews pointed out issues like unresponsiveness, rudeness and a few instances of unsupportive behavior. Additionally, some guests encountered housekeeping problems and occasional unprofessional conduct. Despite these negative points, the overall impression of the staff at this hotel remains strongly favorable with the majority of guests appreciating the friendly and helpful service they received during their stay.
Wi-Fi
The reviews on the Wi-Fi experience at 'Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain' present a mixed bag of feedback. Many guests found the Wi-Fi to be good, efficient and accommodating, especially highlighting smooth connections and the helpfulness of the staff in resolving any issues. Some guests appreciated the strong, throbbing performance on newer computer systems and noted that the Wi-Fi worked well in their rooms and common areas.
However, several reviews pointed out significant drawbacks. Complaints included slow and weak signals with some guests unable to connect at all. There were occasional outages, both with the Wi-Fi and the cable television, resulting in spotty service. Despite these issues, the hotel's personnel were often praised for their helpfulness and efforts to troubleshoot connectivity problems.
Overall, while there are positive aspects noted about the Wi-Fi service, the inconsistencies in connectivity suggest that travelers who rely heavily on a robust internet connection might experience varying levels of satisfaction.
Gym
The Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain has received mixed feedback regarding its gym facilities. While some reviewers described the exercise area as nice, many reported that the gym was closed during their stays. Issues ranged from being out of order, closed for repairs or impacted by conditions like mold. Despite the hotel's advertisements of a fitness room, several guests were disappointed to find the facility unavailable upon arrival. Additionally, the closure seemed to be an ongoing issue for over a year with closures affecting both the pool and the gym, causing inconvenience for visitors expecting these amenities.
Pool
The pool at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain received mixed reviews with many guests noting positive experiences despite some concerns. Children were particularly fond of the indoor pool, enjoying their time splashing around. Many visitors found the pool nice and a great escape, noting that it was heated and exceeded expectations in some cases.
However, several guests mentioned the pool being too small and often crowded, along with observations that the water was sometimes cold or not heated as advertised. The pool area itself was frequently described as outdated and in need of repair with maintenance issues such as cleanliness and the unavailability of towels being common complaints.
Moreover, there were numerous instances where the pool was closed or out of order without prior notification, which left guests disappointed. The atmosphere in the pool area was also critiqued with some guests mentioning it was either too hot or too cold and there were occasional unpleasant odors of chlorine.
Overall, while the indoor pool and its late hours were appreciated by many, there were significant areas identified for improvement in terms of cleanliness, maintenance and consistent availability.
Family
The 'Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain' offers a solid option for families traveling with children. Reviews highlight its suitability for family vacations with many pointing out that the hotel is particularly great for those with large families, including those with up to six members. The family-size rooms and King Suites appear to comfortably accommodate these groups, providing enough space for everyone.
Children seemed to enjoy their stay, especially taking delight in the indoor pool. The hotel’s quiet atmosphere also makes it a favorable choice for families looking for a relaxed environment.
However, not all feedback was positive. There were mentions of cleanliness issues, such as a child's handprint on a TV and a baby’s legs and feet getting dirty from crawling on the floor. Additionally, the breakfast offering may leave something to be desired as it’s limited to a continental selection, which some families might find insufficient.
Despite these drawbacks, the hotel remains a popular choice for those planning a family trip to Chattanooga, particularly for special events like the 2024 eclipse or a visit to nearby Rock City. The overall sentiment suggests that it is a comfortable and convenient option for families with children.
3 Star
Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain is a three-star hotel that caters to those seeking basic accommodations at a reasonable price. Guests have noted that, while the hotel is older and shows signs of wear and tear, it generally meets the standard one would expect from a three-star establishment. The property itself could benefit from some upkeep, such as a fresh coat of paint in the lobby and the rooms and updated furniture, as some pieces are notably worn.
Despite these aesthetics, the rooms are generally clean, although there were some isolated reports of issues such as molded shower curtains and dog hair. On the positive side, the hotel offers good value, particularly for short stays. It is praised for providing excellent value for a three-star hotel, making it a viable option for those on a budget.
The breakfast offered is a decent continental spread, though choices are somewhat limited and of average quality. WiFi service has been mentioned as weak, which may be a consideration for those needing reliable internet access. Pricing can vary significantly with rates increasing from weekday to weekend, reflecting its accessibility and demand. Overall, Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain delivers a satisfactory experience consistent with its three-star rating.
Business
The Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain offers several amenities that cater to business travelers. Guests appreciated the convenient location, making it easy to access local businesses and meeting spots. The availability of business services is a notable benefit and several reviews highlighted the hotel as a good choice for business trips. However, there were some issues with the business space, specifically the computers not functioning properly. Additionally, there were concerns about cleanliness in certain areas, as noted by guests who experienced problems despite efforts by staff to rectify the situation. Overall, the hotel provides key amenities that facilitate a productive stay for business purposes, though attention to cleanliness could improve the overall experience.
Heated Pool
The heated pool at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain receives generally positive feedback from guests. Described as warm, semi-heated and comfortable, the indoor pool offers a pleasant swimming experience. While there are occasional mentions of the heater not functioning, the pool area itself is generally found to be warm, contributing to a comfortable environment. Guests appreciate the cleanliness and convenient location of the facility and the indoor pool is highlighted as a notable feature. However, the lack of ice machines on some floors is noted as a minor inconvenience.
Indoor Pool
At the 'Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain,' the indoor pool seems to be a highlight for many guests, particularly families with children who found it delightful and enjoyable. Descriptions such as nice, good and enjoyable appear often, implying a generally positive experience with the pool itself.
Guests appreciated the pool being nice and clean with several mentioning it was in good condition and sufficiently heated for a swim. The pool's late operating hours were a plus, allowing guests to relax after a long day.
However, feedback also indicates some inconsistencies with the pool's temperature with several guests noting the water was often cold despite being advertised as heated. Issues like the pool needing cleaning and occasional closures were also noted.
Overall, the indoor pool at this hotel is a popular feature, especially appreciated by families and those looking to relax, although there are some concerns about its maintenance and temperature.
Dog Friendly
Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain is a highly pet-friendly hotel that has garnered positive feedback for its welcoming attitude towards dogs. Guests have appreciated the convenience of the pet policy, noting that small dogs and multiple pets are accommodated without issue. The atmosphere is consistently described as dog friendly with spacious room options providing ample space for pets to roam.
The hotel is frequently highlighted for its value, particularly for those traveling with pets. The reasonable pricing for a one-bedroom suite and instances of waived pet fees for small dogs have been well received. Additionally, the flexibility of checkout times is appreciated as it offers a relaxed departure without the need to rush.
However, some aspects of cleanliness specifically related to pet hair have been mentioned with reports of previous pet fur found in rooms and common areas. Despite this, the overall consensus is positive regarding the inclusivity and convenience for guests traveling with pets, making it a suitable choice for those planning trips with their furry companions to nearby attractions like Rock City.
Yes, Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain.
Yes, Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain welcomes dogs.
No, parking facilities aren't available at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain.
Yes, Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain has a gym.