Mercure Ayr Hotel

Ayr 55.46081300, -4.63173500 , Dalblair Rd (Show on Map)
7.2
Good


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Summary of reviewsThe Mercure Ayr Hotel garners generally favorable feedback, particularly for its prime location, which places guests within convenient walking distance of the beach, town center and key amenities such as shops, restaurants and bars. Guests appreciate its strategic position for attending local events with easy access to public transport, including the train station and nearby airport. The hotel’s central location and the stunning views from some rooms are highlighted as significant positives.

Breakfast is another well-regarded aspect, often described as great, superb and very good. Guests commend the variety and quality of food, along with the fresh and delicious offerings, such as haggis. The dining atmosphere and scenic views from the breakfast room further enhance the experience. Although occasional issues like long waits, lukewarm food and item availability are noted, the overall sentiment is that the breakfast is a good value, particularly when included in the room price.

The rooms at the hotel receive mixed reviews. Many guests praise the spaciousness, cleanliness and comfortable, modern updates with some rooms offering excellent views of the sea or city. Nevertheless, some criticisms include dated decor, maintenance needs and occasional cleanliness issues, such as instances of dust and bad smells. Despite these concerns, the hotel’s effort to provide comfortable and spacious accommodations is recognized.

Cleanliness reviews reflect a similar pattern. While many rooms and bathrooms are described as very clean or spotless with a generally clean and tidy hotel environment, there are sporadic reports of subpar housekeeping, such as dirty cups and used towels being left behind. Maintenance inconsistencies are also noted, suggesting room for improvement in this area.

Staff at the hotel receive widespread acclaim for their friendliness and helpfulness. Described as pleasant, excellent and professional, the staff, particularly at reception and breakfast, contribute positively to the overall guest experience. Some isolated comments about less responsive or inexperienced evening staff do exist but do not overshadow the generally positive assessments.

WiFi experiences are mixed. Many guests find the free WiFi reliable when it works; however, there are instances of connectivity issues. Some rooms reportedly lack in-room WiFi and others experience poor TV reception, indicating an area for possible improvement.

The spa, gym and pool facilities at the hotel also present a mixed bag. While some guests enjoy the wellness amenities and the friendliness of the staff, others point out that these areas are outdated or in need of refurbishment. Issues such as cleanliness, limited operating hours and advanced booking requirements for the pool detract from the otherwise enjoyable facilities.

Parking receives diverse feedback; some guests appreciate the included parking, while others find the additional fee reasonable yet note challenges such as limited spaces and safety concerns.

For families, the hotel provides spacious and practical rooms, often with separate or adjoining layouts suitable for families of four. The swimming pool is particularly popular among children and the hotel’s proximity to the beach makes it an ideal choice for family-friendly getaways.

Overall, the Mercure Ayr Hotel is praised for its excellent location, friendly staff and generally good breakfast, making it a recommended choice for visitors to the area despite some areas identified for improvement.
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Hotel near Golf Courses
Mercure Ayr Hotel is described as a 'golfer's heaven' with over 20 golf courses within a twenty-mile radius, including Royal Troon, Prestwick Old Course, and Seafield Golf Course. The hotel provides golf locker facilities and tailored golf packages.

Business Hotel
As part of the Mercure chain, this hotel typically offers standard business amenities. These often include meeting rooms, business services, and comfortable accommodations suitable for business travelers.

Hotel with Parking
Mercure Ayr Hotel features an onsite car park. Charges may apply for using the car park.

Accessible Hotel
Accessible rooms are equipped with wheelchair turning space, alarm cords, roll-in showers, bathroom grab rails, and accessible fixtures for beds, wardrobes, mirrors, and writing facilities. Audible, visual, or vibrating fire alarms are available upon request.

3-Star Hotel
Located in the center of Ayr, this hotel offers practical and centrally-located accommodations. The rooms are large and spacious, making it suitable for families and business travelers. It provides good service and is a good choice for exploring Ayr.

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Gym

Room Types
Classic Double Room A classic bedroom with 1 double bed, HD LED TV, complimentary high-speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Classic Family Room A classic family bedroom for 2 adults and 1 child, amenities include a HD LED TV, complimentary high-speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Classic Twin Room A classic bedroom with 2 single beds, HD LED TV, complimentary high-speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Privilege Double Room with Sea View This upgraded bedroom has a sea view, HD LED TV, complimentary high-speed WiFi, Nespresso coffee machine, newspaper, bathrobes and slippers. Sleeps 2 adults.

Compact Double Room These compact rooms each have a HD LED TV, complimentary high-speed WiFi, en-suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 1 adult.

Superior Double Room with Sea View Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.

Classic Accessible Room with Two Single Beds The unit has 2 beds.

Guest Reviews
7.2
Good
Location
The Mercure Ayr Hotel enjoys high praise for its prime location, placing guests within convenient walking distance to the beach, town center and key amenities like shops, restaurants and bars. Many guests found it ideal for attending local events with easy access to public transport including the train station and nearby airport. The central position ensures that everything is within reach, from the High Street to leisure and dining options, making it an optimal choice for travelers looking to explore Ayr. Additionally, some rooms offer stunning views of the coastline, further enhancing the overall experience. Several reviews also highlighted the hotel’s convenience for both leisure and business travelers, noting its proximity to the racecourse and other meeting points in the town. The combination of accessibility, proximity to attractions and scenic views make the Mercure Ayr Hotel a highly recommended choice for visitors to the area.

Breakfast
Breakfast at the Mercure Ayr Hotel garners a mix of reviews with a strong emphasis on positive experiences. Many guests have praised the breakfast for being great, superb and very good with several highlighting the excellent variety and selection of hot and cold items. The quality of the food appears to be a strong point with terms like tasty, delicious and amazing frequently mentioned. Freshness in the breakfast spread was appreciated, as well as specific dishes like haggis.

Guests pointed out the nice dining atmosphere for breakfast and some appreciated the stunning view from the breakfast room. Vegan options were available and the cheerful and helpful staff added to the positive experience. Value for money seemed to be a common sentiment, especially when breakfast was included in the room price.

However, there were some areas of concern. Some guests experienced long waits for breakfast or specific items such as eggs and bacon being less than warm despite being under heat lamps. Occasional issues with availability of certain items like croissants, cereal bowls and fresh fruit were also noted. The buffet system was sometimes seen as confusing and the self-service aspect was not preferred by all guests. The cost of breakfast was mentioned as a negative by some, who felt it did not justify the price.

In conclusion, while the Mercure Ayr Hotel's breakfast generally receives high marks for quality, variety and service, there are occasional hiccups regarding food temperature, availability of items and the overall cost, which potential guests may wish to keep in mind.

Dinner
Dinner at the Mercure Ayr Hotel receives mixed feedback with a significant number of guests highlighting both positive and negative aspects of their dining experience. On a positive note, several reviews mention that the dinner was good value with meals being quick to arrive and tasty. The dining room and brasserie were described as lovely and service during dinner was attentive. Some guests found the food to be of excellent quality and overall breakfasts were largely praised with some noting that breakfast was included and consistently good. Additionally, the bar area received compliments for its appearance and offerings.

However, numerous guests voiced substantial dissatisfaction with their dining experience, noting issues such as poor food quality, limited menu choices and high prices. More serious concerns included greasy and poorly prepared dishes, especially fish and significant delays in service. Incidents were reported where guests were unable to have dinner due to the kitchen closing early and running out of food options. Others pointed out that the available menu in the restaurant did not match what was advertised online, leading to underwhelming meals. Furthermore, some guests opted to dine out elsewhere, recommending nearby restaurants for better quality meals.

In terms of the overall ambiance, guests mentioned that the hotel and restaurant area could benefit from better maintenance and an upgrade in decor. This range of experiences suggests that while some guests have enjoyed their meals at the Mercure Ayr Hotel, there is notable room for improvement in consistency, service and menu offerings.

Rooms
The rooms at Mercure Ayr Hotel vary significantly in quality and size. Many guests found their rooms to be spacious, clean, comfortable and well-decorated, often praising the modern updates and cleanliness efforts. Rooms described as very spacious or larger than expected frequently featured excellent views of the sea or the city, adding to a positive stay experience. Warmth and comfort were also consistently noted with some guests highlighting features like large beds and ample facilities.

However, a notable portion of reviews also point to issues such as dated decor, cleanliness problems and maintenance needs. Some rooms were reported to be small, tired-looking and in need of urgent refurbishment. Instances of rust, dust, broken amenities and bad smells were mentioned, affecting the overall impression of the hotel. Additionally, complaints about room readiness and noise disruption during the night were occasionally highlighted.

Overall, while some rooms at Mercure Ayr Hotel stand out for their comfort, space and appealing views, other areas require significant improvements to meet expected standards.

Beds
Nestled in Ayr, the Mercure hotel garners varied opinions about its beds. The consensus tilts towards comfort with numerous guests appreciating the coziness and overall comfort of the beds. Descriptions range from very comfortable to incredibly comfy with many highlighting the beds' role in ensuring a restful night's sleep. Cleanliness and a generally pleasing room environment were also positive points made by visitors.

However, not all reviews were glowing. While some guests found the beds to be firm but satisfactory, others described them as hard, uncomfortable or even sagging in the middle. Pillow quality also divided opinion; some guests found them soft but lacking support, while others noted they were excessively hard and in need of replacement. The occasional mention of lumpy mattresses and bed positioning issues also surfaced, suggesting room for improvement.

In summation, while the majority of guests at Mercure Ayr Hotel find the beds to be comfortable and conducive to a good night's sleep, there are certainly areas, particularly concerning pillow quality and mattress firmness, that could benefit from upgrades.

Cleanliness
The Mercure Ayr Hotel receives mixed feedback regarding its cleanliness. Guests frequently highlight the spacious, consistently clean rooms and bathrooms, often describing them as very clean or spotless. Positive remarks also extend to the hotel's overall cleanliness, praising it for being clean, tidy and comfortable. Numerous guests appreciated the friendly and amazing staff, which contributed positively to their stay.

However, there are notable criticisms. Some guests encountered rooms that had not been cleaned properly, discovering issues such as dirty cups, used towels left in drawers and dusty or fusty conditions. Specific cleanliness concerns were raised over bird faeces on room balconies, stained mattresses, dirty bathrooms and an overall outdated feel in certain areas. One elevator was particularly noted for its filth with used sheets and rubbish scattered on the floor.

The hotel's exterior and some facilities like the pool and bar were mentioned as needing refurbishment with some areas appearing run down and in need of attention. Despite some beautifully clean and well-presented rooms, inconsistency in maintenance and housekeeping standards left some guests dissatisfied, highlighting the need for more stringent cleaning protocols and general updates throughout the property.

Staff
The staff at Mercure Ayr Hotel receive generally positive feedback from guests with frequent mentions of their friendliness and helpfulness. The staff are described as pleasant, excellent, very good and sometimes amazing, offering professional and outstanding service. Reception staff, in particular, are noted for their friendliness, knowledge about the city and willingness to go above and beyond to assist guests. Many reviews highlight the front desk and breakfast staff for being welcoming and supportive, creating a positive first impression upon arrival.

Guests also appreciate the friendly and approachable demeanor of the cleaning staff and bar staff, although there were some remarks about evening staff being inexperienced and certain staff members not being very responsive or welcoming. A few specific mentions include the night porters being grumpy and some leisure staff being rude, indicating occasional lapses in the otherwise positive service.

Several reviews emphasize how the staff's cheerful and helpful attitude contributes significantly to a pleasant stay with comments on their readiness to assist and ensure guests have a great experience. However, there were isolated instances where guests felt that some staff members, particularly in the café and check-in, appeared busy or uninterested in fulfilling their duties effectively.

Overall, while there are a few areas for improvement, the majority of reviews shed light on a dedicated and friendly team at Mercure Ayr Hotel that strives to provide a welcoming and supportive environment for its guests.

Wi-Fi
Guests who stayed at the Mercure Ayr Hotel have a mix of experiences with the WiFi service. On the positive side, many found the WiFi to be reliable and appreciated that it was free. When it worked, everything was smooth and all systems, including card readers, functioned correctly. However, some guests encountered issues with connectivity. Several mentioned that the WiFi dropped in and out during their stay and in a few cases, it wasn’t available at all. Additionally, some rooms did not have in-room WiFi and others experienced poor TV reception. While the hotel advertises free super-fast WiFi, guests' experiences varied with some finding the internet connection lacking.

Spa
Located centrally in Ayr, the Mercure Ayr Hotel offers a convenient base close to shops, the beach and pubs with parking available at the rear. While the hotel itself is noted for being pleasant and providing good value for money, reviews of the wellness facilities are mixed. Although some guests enjoyed using the spa facilities and found the leisure amenities clean and enjoyable, others highlighted issues such as outdated and rundown conditions. Several mentioned the spa areas as being tired and in need of a revamp with some even describing them as grubby and unhygienic. There was also mention of the spa's closure and issues with specific features such as the jacuzzi. Despite these concerns, some positive remarks included praise for the helpful spa staff and the overall enjoyment of the spa experience.

Gym
The gym at the Mercure Ayr Hotel garners mixed feedback. While some guests appreciate the nice facilities and helpful staff, others find the fitness room unappealing and in need of major repairs. Maintenance appears to be a concern with some noticing that the gym is not well-kept. Additionally, the operating hours can be inconvenient for those looking to exercise later in the evening, as the gym closes relatively early at 6.30pm on Saturdays. Overall, it seems the hotel has potential with its gym facilities but could benefit from enhancements and extended hours to meet guest expectations better.

Pool
The Mercure Ayr Hotel has faced mixed feedback regarding its pool facilities. While some guests highlighted that the pool can be a lovely addition to their stay and is enjoyable, contrasting experiences were also common. The pool and leisure areas have been pointed out as rundown and in dire need of renovation and cleaning. Access to the pool often required advanced booking, leading to some guests not being able to use the facility as desired with some children restricted to specific times. The pool has been closed for refurbishment at times with no clear communication or explanations provided in several instances. Despite these challenges, the friendliness of the staff seemed to improve the overall experience for some guests.

Parking
At the Mercure Ayr Hotel, the parking situation has garnered diverse feedback from guests. Some appreciated that parking was included, while others noted that there is an additional fee, typically around £3 to £5 per day. Guests who valued convenience mentioned that parking was easy and good value, though some expressed concerns about the security and maintenance of the car park. There were mentions of insufficient and limited parking spaces, making it challenging to find a spot at times. Additionally, while some found the parking arrangements adequate, others felt it was somewhat expensive and less than ideal. Despite these mixed reviews, the hotel's overall excellent service and amenities seem to compensate for the parking issues for many visitors.

Family
The Mercure Ayr Hotel offers some appealing amenities for families visiting with children. Notably, the rooms are spacious and practical, often featuring separate or adjoining rooms which can be a godsend for families needing extra space. Families of four will find the rooms to be a good size, ensuring everyone has enough room to relax. One highly appreciated aspect is the swimming pool, which has been a hit with many kids, adding an extra layer of fun to their stay.

While the hotel's family rooms provide considerable convenience, the location is also a significant advantage, especially for those planning a day at the beach with children. The proximity to the beach makes it an excellent choice for a family-friendly getaway.

However, there were some concerns regarding the cleanliness and maintenance of the rooms with mentions of discarded items from previous guests impacting the overall experience. Despite these issues, the hotel's location and room setups offer promising aspects for families looking for a convenient and enjoyable stay by the beach.

Nightlife
Mercure Ayr Hotel is situated in a prime location for those seeking easy access to nightlife, being within walking distance of numerous bars, clubs, pubs and restaurants. It's perfect for guests who want to immerse themselves in the local evening scene with a lively view and a very central location. However, potential visitors should be aware that the proximity to nightlife means experiencing constant noise from neighboring pubs and clubs, which can include disco music and street sounds extending late into the night. Some disturbances come from nighttime activities and early morning noise from nearby construction, which could affect the overall peace and quiet. For those interested in a vibrant nightlife, this hotel offers convenience but may fall short in providing a serene overnight stay.

3 Star
The Mercure Ayr Hotel is a 3-star establishment located in the centre of Ayr, appealing for those seeking a practical and centrally-located stay. Guests appreciated the large and spacious rooms, but noted that the hotel decor appeared a bit tired and in need of renovation. The overall experience was described as average but of good quality, although some felt it lacked a bit of classiness and fell short of the typical Mercure standard. The cost was seen as high for a 3-star hotel, particularly considering the lack of free parking. While not up to 4-star expectations, the hotel remains a practical option for travelers.

Business
Mercure Ayr Hotel is highlighted as a convenient choice for business travelers, offering excellent service and good business management. The central location makes it ideal for those needing to meet business associates or attend meetings with amenities like booked meeting rooms adding to its appeal.

Breakfast is included, making mornings hassle-free. However, dinner received mixed reviews; while some praised the excellent quality of meals in the dining room restaurant, others found the fish greasy and overpriced, especially without any alcohol. Despite certain areas not being updated, the hotel's proximity to the town center and its overall facilities contribute to a productive and comfortable business stay.

Accessible
Mercure Ayr Hotel offers several amenities that cater to guests with disabilities, including accessible rooms and lifts. Many appreciate its central location and proximity to various attractions, making it a convenient choice for travelers. Guests have commended the helpful and efficient staff, who are accommodating to specific needs such as changing bookings to more accessible wet rooms. Despite some issues, such as narrow entrances to rooms for wheelchair users and occasional drain issues in accessible rooms, the overall cleanliness and views from the rooms are positively noted. The hotel also provides parking facilities and a pool, further enhancing accessibility. However, some guests have faced difficulties with the accessibility of certain areas, indicating room for improvement in making the entire hotel more inclusive.

Heated Pool
The Mercure Ayr Hotel features an indoor pool as part of its leisure facilities. However, there were several instances where guests noted that the heated pool was out of order or not available during their stay. Despite the challenges with the pool, some guests did acknowledge that it had heating when it was functional. The overall feedback suggests that while the pool is a valued amenity, its maintenance and availability require improvement to meet guest expectations consistently.

Indoor Pool
The Mercure Ayr Hotel's indoor pool has been a focal point for many guests, especially for families whose kids enjoyed using it for short sessions. Despite the pool being described as in need of significant renovation and cleaning, it still managed to provide some enjoyment. However, several reviews highlighted issues like the limited availability with some guests unable to use the pool during their stay due to refurbishment or the pool area being closed. The refurbishment seemed necessary as guests pointed out that the pool area looked grubby with ceiling tiles coming down. There were some negative comments about the overall cleanliness and state of the pool area, calling for even more attention. The positive notes focused on the pool sessions that were available, which were enjoyable despite the limited time. The hotel's staff received praise for their excellent service, which seemed to complement the overall experience despite the setbacks with the pool.


No, Mercure Ayr Hotel doesn't have any pool.

Yes, a spa is available at Mercure Ayr Hotel.

No, Mercure Ayr Hotel doesn't allow dogs.

Yes, parking facilities are available at Mercure Ayr Hotel.

Yes, Mercure Ayr Hotel has a gym.

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