Grand Mercure Kuala Lumpur Bukit Bintang
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Summary of reviewsGrand Mercure Kuala Lumpur Bukit Bintang garners substantial praise for its strategic location, positioning itself as an ideal hub for city explorers. Nestled in the bustling Bukit Bintang area, it offers convenient proximity to popular attractions, dining spots, shopping destinations and vibrant nightlife activities. Notably, it’s within walking distance to Jalan Alor, Petaling Street and major shopping malls, while key transport links like the Imbi Monorail Station are nearby, enhancing its appeal for those keen on further city exploration.
The breakfast service receives a mix of reactions; however, many guests appreciate the variety of cuisines including Malaysian, Indian, Chinese and Western options, complemented by real coffee and superb croissants. While some found the breakfast fabulous and of good value, others noted issues with crowding, limited variety and occasionally stale food.
The hotel rooms are frequently described as spacious, clean and stylish with modern amenities and comfortable beds. Family suites particularly stand out for their ample space and suitability for larger groups. Despite occasional noise, minor maintenance issues or less favorable interactions with staff, the overall presentation of the rooms remains a highlight for many guests.
Cleanliness is another strong suit for the Swiss-Garden Hotel with many guests commending the hotel for its tidy and comfortable environment. The maintenance of high hygiene standards, modern facilities and attentive housekeeping contribute to a positive stay despite occasional lapses in specific areas like bathrooms.
Staff at the hotel are widely praised for their friendliness and professionalism, particularly during the check-in process. Guests frequently mention the warm reception and helpfulness of the staff, contributing significantly to the overall experience.
Regarding wifi connectivity, the experiences are mixed with some guests enjoying excellent service while others report issues with weak signals and long downtimes.
The gym and pool facilities attract mixed reviews. The gym is appreciated for its amenities, though some guests find it small and poorly equipped. The pool, though clean and well-maintained, is described as small and basic, more suitable for a quick dip, especially for younger children, rather than a full swimming experience.
Parking availability is a convenience valued by guests, albeit the experience is somewhat tempered by narrow and cramped spaces and the need for better cleanliness and ease of access between the parking area and the hotel.
For family stays, the hotel excels with spacious rooms and family-friendly amenities, making it a preferred choice for many. Despite minor concerns about sound insulation and crowded breakfast areas, the accommodations are generally well-regarded for family vacations.
In conclusion, Grand Mercure Kuala Lumpur Bukit Bintang offers a compelling combination of location, comfort and friendly service, making it a favored choice for both leisure and business travelers, despite some areas that could benefit from improvements.
Categories
The breakfast service receives a mix of reactions; however, many guests appreciate the variety of cuisines including Malaysian, Indian, Chinese and Western options, complemented by real coffee and superb croissants. While some found the breakfast fabulous and of good value, others noted issues with crowding, limited variety and occasionally stale food.
The hotel rooms are frequently described as spacious, clean and stylish with modern amenities and comfortable beds. Family suites particularly stand out for their ample space and suitability for larger groups. Despite occasional noise, minor maintenance issues or less favorable interactions with staff, the overall presentation of the rooms remains a highlight for many guests.
Cleanliness is another strong suit for the Swiss-Garden Hotel with many guests commending the hotel for its tidy and comfortable environment. The maintenance of high hygiene standards, modern facilities and attentive housekeeping contribute to a positive stay despite occasional lapses in specific areas like bathrooms.
Staff at the hotel are widely praised for their friendliness and professionalism, particularly during the check-in process. Guests frequently mention the warm reception and helpfulness of the staff, contributing significantly to the overall experience.
Regarding wifi connectivity, the experiences are mixed with some guests enjoying excellent service while others report issues with weak signals and long downtimes.
The gym and pool facilities attract mixed reviews. The gym is appreciated for its amenities, though some guests find it small and poorly equipped. The pool, though clean and well-maintained, is described as small and basic, more suitable for a quick dip, especially for younger children, rather than a full swimming experience.
Parking availability is a convenience valued by guests, albeit the experience is somewhat tempered by narrow and cramped spaces and the need for better cleanliness and ease of access between the parking area and the hotel.
For family stays, the hotel excels with spacious rooms and family-friendly amenities, making it a preferred choice for many. Despite minor concerns about sound insulation and crowded breakfast areas, the accommodations are generally well-regarded for family vacations.
In conclusion, Grand Mercure Kuala Lumpur Bukit Bintang offers a compelling combination of location, comfort and friendly service, making it a favored choice for both leisure and business travelers, despite some areas that could benefit from improvements.
Family Friendly Hotel
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur provides family-friendly facilities, including a swimming pool and spacious rooms. Its location in Bukit Bintang offers easy access to shopping, dining, and entertainment options.
Hotel near Nightlife Spots
Located on Jalan Pudu, Swiss-Garden Hotel Bukit Bintang Kuala Lumpur offers a location that is near Bukit Bintang's nightlife. Its proximity to entertainment venues makes it a reasonable option for guests interested in experiencing the city's nightlife.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Grand Mercure Kuala Lumpur Bukit Bintang is praised for its superb location, making it an excellent choice for travelers keen on exploring Kuala Lumpur. Nestled in the bustling Bukit Bintang area, the hotel offers convenient access to a plethora of attractions, dining options and shopping destinations. Guests appreciate that it's within walking distance to popular spots like Jalan Alor, Petaling Street and various other shopping malls and tourist attractions.
The hotel's central location translates to a short stroll to Kuala Lumpur's vibrant nightlife, local eateries and markets. Notably, it is near the famous Changkat area, adding to its allure for those looking to experience the city's lively food and entertainment scenes. With key transport links like the Imbi Monorail Station just a short walk away, the hotel also offers a strategic base for further city exploration.
While the location is tranquil enough to provide respite from the city's noise, it remains close to essential amenities such as convenience stores and the main shopping boulevards. Guests frequently highlight the hotel's proximity to Bukit Bintang with some mentioning a brief 15-minute walk to the nearest metro station, making it easy to travel around Greater Kuala Lumpur.
Overall, the strategic and central positioning of the Swiss-Garden Hotel Bukit Bintang is highly favored by guests, who find it a perfect spot to enjoy both the tourist hotspots and the local vibe of the city.
The breakfast at Grand Mercure Kuala Lumpur Bukit Bintang receives mixed reviews from guests. On the positive side, many appreciate the variety and selection of different cuisines including Malaysian, Indian, Chinese and Western options. Real coffee in the morning has also been highlighted as a notable point. Some guests describe the breakfast as amazing, fabulous and worth the money with a selection that includes superb croissants and a wide range of tasty, varied dishes.
On the downside, several guests find the breakfast area crowded and sometimes unorganized, which can lead to a chaotic dining experience. There are frequent mentions of the breakfast being below expectations for a 4-star hotel with complaints about the limited variety, the lack of options for Western tastes and food that occasionally tastes stale. Some guests also note specific issues like the cold food, lack of fresh fruits or insufficient vegetarian options.
Overall, while some guests enjoy their breakfast experience at the hotel, others suggest that the quality and variety could be significantly improved.
The rooms at the Grand Mercure Kuala Lumpur Bukit Bintang are frequently described as spacious and beautifully decorated with modern amenities and comfortable beds. Guests appreciate the cleanliness and contemporary design of both the rooms and bathrooms. Many mention the large size of the rooms, including family suites which offer ample space for families. The rooms are well-kept, renovated and feature essential amenities, although a few reviews note minor issues such as malfunctioning safes and incomplete amenities. The comfort of the rooms is a recurring theme with guests praising the comfortable beds and overall room environment. Some reviews point out that the rooms can be noisy and a few guests experienced unclean conditions or unfriendly staff. Despite these occasional drawbacks, the spaciousness, cleanliness and modern style of the rooms make them a popular choice for visitors.
The beds at Grand Mercure Kuala Lumpur Bukit Bintang receive generally positive feedback from guests. Many have praised the beds for being comfortable and large, often highlighting the quality of the blankets and pillows. Some even compared them to beds found in five-star hotels, indicating a high standard. A few reviews specifically mentioned that the rooms, including the beds and pillows, were comfortable, contributing to an overall pleasant stay.
However, not all feedback was entirely positive. Some guests found the beds to be shaky or noisy and a few noted issues such as beds feeling uncomfortably warm or off-touch. There were also mentions of double beds being too small and not suitable for sharing among multiple guests, as well as less comfortable bed pillows. Additionally, some feedback pointed out messy bedsheets and bed linens, indicating inconsistencies in bed quality and room maintenance.
In summary, the beds at Grand Mercure Kuala Lumpur Bukit Bintang are generally well-regarded for their comfort, but there are occasional issues that some guests might encounter.
Grand Mercure Kuala Lumpur Bukit Bintang has garnered positive feedback for its cleanliness from numerous guests. The hotel is described as clean, tidy and comfortable, earning praise for maintaining high standards in upkeep and hygiene. Guests commended the spacious and beautifully decorated rooms, which were consistently clean and well-maintained. Excellent cleanliness was highlighted multiple times with specific mentions of clean bathrooms, modern facilities and attentive housekeeping.
The hotel's central location is another advantage, making it convenient for those wanting to explore the city. Services such as fast check-in and friendly, helpful staff contribute positively to the overall experience.
However, a few criticisms were noted about specific areas needing attention. Some guests reported issues with bathroom cleanliness, pointing out moldy shower tiles and dirty toilet pans. A few highlighted instances of dusty rooms and occasional maintenance lapses like a mysterious water spot near the fridge and sticky floors. There were also isolated mentions of cockroach sightings and room service shortcomings.
Overall, despite a few isolated issues, the Swiss-Garden Hotel Bukit Bintang generally provides a clean and comfortable stay with modern amenities and efficient service in a prime city location.
At Grand Mercure Kuala Lumpur Bukit Bintang, the staff is frequently praised for their professionalism and friendliness. Guests comment on the efficient and amiable check-in experience, often highlighting the warm reception provided by the front desk staff and receptionists. The hospitality extended by the management and staff is noted as commendable with special mentions for their courteous and helpful demeanor.
While there are some remarks about instances of unfriendliness and inefficiency, particularly at breakfast or in understaffed scenarios, the general consensus leans heavily toward positivity. The team, including specific members such as Mr. Khan and the bellboy, are often described as accommodating and responsive. Cleaning staff also receive acclaim for their prompt and thoughtful service.
Despite some occasional lapses and individual reports of less favorable interactions, the hotel staff is broadly recognized as a key asset, contributing significantly to guest satisfaction. Their friendly and helpful nature, combined with professional service, enhances the overall experience at the hotel.
The wifi experience at the Grand Mercure Kuala Lumpur Bukit Bintang has been mixed based on guest reviews. Many have highlighted the poor signal, weak connectivity and instances where the internet took an extended time to fix. However, some guests have experienced strong, excellent wifi during their stay, suggesting that while the service may be inconsistent, there are positive aspects for those fortunate enough to connect well.
The gym at Grand Mercure Kuala Lumpur Bukit Bintang offers mixed experiences according to guest reviews. The facility is considered good value for money and provides sufficient amenities, which include access to a sauna and swimming pool. Some guests appreciated having a gym option, especially noting the great pool that complements the fitness experience. However, the gym's equipment quality received criticism with some describing it as poor and others noting that it is not well equipped. The gym is also described as small and occasionally busy. Additionally, the space is closed off and there were complaints about the quality of towels provided. Despite these drawbacks, the gym on the 3rd level was deemed okay by some reviewers.
Grand Mercure Kuala Lumpur Bukit Bintang offers a pool experience that many guests find satisfactory for a quick dip or relaxation. The pool, located on the 3rd floor, is consistently described as clean and well-maintained, providing a tranquil environment. However, it is notably small and shallow, which might not be ideal for serious swimmers or older children seeking a deeper swimming experience. Despite its size, families seem to enjoy it, particularly younger children.
The pool is more shaded in the afternoon, which can be a plus for those looking to avoid the harsh sun. While the water is clean, the scent of chlorine is noticeable to some. There are mentions of the pool area being basic and lacking in attractiveness and amenities like handles for easier access and sufficient towels. Additionally, there are no deck chairs available for lounging by the pool.
Overall, the pool at Grand Mercure Kuala Lumpur Bukit Bintang is fine for a short swim or a moment of relaxation, but don’t expect a luxurious or large-scale pool experience.
Parking at the Grand Mercure Kuala Lumpur Bukit Bintang often proves to be a mixed experience for guests. On the bright side, parking is available on-site and free of charge, which is a significant advantage in a bustling area like Bukit Bintang. Sufficient spots can be found for most guests and although the space is limited, it's a convenience that shouldn't be overlooked.
However, several aspects of the parking situation leave room for improvement. The parking area itself is narrow and cramped, making maneuvering large vehicles particularly challenging. The lack of an elevator from the basement parking to the lobby means guests must navigate stairs, which can be inconvenient, especially with luggage. Moreover, cleanliness in the parking area is an issue with guests noting dirt and the occasional sighting of live and dead cockroaches.
Guests should also be aware of the RM10 daily parking fee, which applies even to hotel guests. While the parking system operates on a touch 'n go card, the facility feels outdated and in need of upgrades. Access from the parking area to the hotel isn't as smooth as it could be and narrow ramps add to the hassle.
In conclusion, while parking is a positive aspect of staying at Grand Mercure Kuala Lumpur Bukit Bintang due to its availability and free access for guests, the experience could be significantly improved with better facilities, cleanliness and more accessible options for moving between parking and the hotel rooms.
Grand Mercure Kuala Lumpur Bukit Bintang stands out as a family-friendly destination, particularly praised for its spacious and accommodating family rooms. These family rooms are large enough to comfortably host several family members and come with twin double beds, making them suitable for family stays. Guests frequently highlighted the ample space and the comfort that these rooms provided with descriptions such as "sufficient," "great size," "spacious," and "suitable for families."
Additionally, the hotel is noted for its family-friendly amenities and services. For those traveling with young children, a baby cot is available upon request and the breakfast options seem satisfactory for children. The convenience of being close to Arab street also adds to the appeal for families looking to explore local attractions.
Overall, despite some minor concerns such as sound insulation in connected rooms and a few instances of unorganized kids in the breakfast area, the majority of reviews suggest that Swiss-Garden Hotel Bukit Bintang provides a suitable and comfortable environment for family vacations.
Grand Mercure Kuala Lumpur Bukit Bintang is well-situated for those looking to experience vibrant nightlife. The location offers convenient access to both day and night activities with Jalan Alor being a highlight due to its numerous places to eat and drink. Night food markets and a variety of clubs and bars are within walking distance, providing ample options for nocturnal entertainment. Additionally, guests can enjoy alcoholic drinks at the hotel's lounge bar. The hotel's rates are relatively lower compared to other nearby accommodations, making it a cost-effective choice for exploring Bukit Bintang and Changkat. However, caution is advised when walking back to the hotel at night.
Grand Mercure Kuala Lumpur Bukit Bintang offers accessible facilities that cater to business travelers, making it a convenient choice for those attending conventions or traveling frequently for work. The hotel provides easy access to the business district, which is a significant advantage for its guests. Business amenities include the availability of daily business newspapers and a variety of food options, ensuring that professional needs are met efficiently.
Despite the overall positive aspects, there are a few areas needing improvement. Some guests reported noise issues from the corridor that affected their room experience and there were mentions of limited food options. Additionally, certain business facilities were found closed without any explanation provided and the service or management response was pending in some cases. The rooftop pool lacked loungers, which might be a downside for those looking to relax after a busy day. Indoor smoking areas in the bar or restaurant were also unavailable, restricting smoking to outdoor areas only.
Overall, Swiss-Garden Hotel Bukit Bintang is business-friendly and conveniently located, but there are minor refinements that could enhance the experience for business travelers.
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur has been praised for its accessibility features. Guests appreciated the larger, wheelchair-accessible rooms and toilets. The hotel's location is highly convenient with local attractions and dining options nearby. It is within easy walking distance of the Imbi Monorail Station, making it handy for getting anywhere in the city. The overall accessibility at the hotel ensures that guests with disabilities can navigate and enjoy their stay comfortably.
The outdoor pool at Grand Mercure Kuala Lumpur Bukit Bintang offers a mix of experiences as reported by guests. The pool is described as beautiful and well-accessed, providing a pleasant spot for a refreshing dip. However, several guests noted that the pool is on the smaller side and could benefit from some attention and maintenance. Despite its size, the pool area includes a spa pool, contributing to an overall enjoyable experience for visitors looking to relax.
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Location
The hotel's central location translates to a short stroll to Kuala Lumpur's vibrant nightlife, local eateries and markets. Notably, it is near the famous Changkat area, adding to its allure for those looking to experience the city's lively food and entertainment scenes. With key transport links like the Imbi Monorail Station just a short walk away, the hotel also offers a strategic base for further city exploration.
While the location is tranquil enough to provide respite from the city's noise, it remains close to essential amenities such as convenience stores and the main shopping boulevards. Guests frequently highlight the hotel's proximity to Bukit Bintang with some mentioning a brief 15-minute walk to the nearest metro station, making it easy to travel around Greater Kuala Lumpur.
Overall, the strategic and central positioning of the Swiss-Garden Hotel Bukit Bintang is highly favored by guests, who find it a perfect spot to enjoy both the tourist hotspots and the local vibe of the city.
Breakfast
On the downside, several guests find the breakfast area crowded and sometimes unorganized, which can lead to a chaotic dining experience. There are frequent mentions of the breakfast being below expectations for a 4-star hotel with complaints about the limited variety, the lack of options for Western tastes and food that occasionally tastes stale. Some guests also note specific issues like the cold food, lack of fresh fruits or insufficient vegetarian options.
Overall, while some guests enjoy their breakfast experience at the hotel, others suggest that the quality and variety could be significantly improved.
Rooms
Beds
However, not all feedback was entirely positive. Some guests found the beds to be shaky or noisy and a few noted issues such as beds feeling uncomfortably warm or off-touch. There were also mentions of double beds being too small and not suitable for sharing among multiple guests, as well as less comfortable bed pillows. Additionally, some feedback pointed out messy bedsheets and bed linens, indicating inconsistencies in bed quality and room maintenance.
In summary, the beds at Grand Mercure Kuala Lumpur Bukit Bintang are generally well-regarded for their comfort, but there are occasional issues that some guests might encounter.
Cleanliness
The hotel's central location is another advantage, making it convenient for those wanting to explore the city. Services such as fast check-in and friendly, helpful staff contribute positively to the overall experience.
However, a few criticisms were noted about specific areas needing attention. Some guests reported issues with bathroom cleanliness, pointing out moldy shower tiles and dirty toilet pans. A few highlighted instances of dusty rooms and occasional maintenance lapses like a mysterious water spot near the fridge and sticky floors. There were also isolated mentions of cockroach sightings and room service shortcomings.
Overall, despite a few isolated issues, the Swiss-Garden Hotel Bukit Bintang generally provides a clean and comfortable stay with modern amenities and efficient service in a prime city location.
Staff
While there are some remarks about instances of unfriendliness and inefficiency, particularly at breakfast or in understaffed scenarios, the general consensus leans heavily toward positivity. The team, including specific members such as Mr. Khan and the bellboy, are often described as accommodating and responsive. Cleaning staff also receive acclaim for their prompt and thoughtful service.
Despite some occasional lapses and individual reports of less favorable interactions, the hotel staff is broadly recognized as a key asset, contributing significantly to guest satisfaction. Their friendly and helpful nature, combined with professional service, enhances the overall experience at the hotel.
Wi-Fi
Gym
Pool
The pool is more shaded in the afternoon, which can be a plus for those looking to avoid the harsh sun. While the water is clean, the scent of chlorine is noticeable to some. There are mentions of the pool area being basic and lacking in attractiveness and amenities like handles for easier access and sufficient towels. Additionally, there are no deck chairs available for lounging by the pool.
Overall, the pool at Grand Mercure Kuala Lumpur Bukit Bintang is fine for a short swim or a moment of relaxation, but don’t expect a luxurious or large-scale pool experience.
Parking
However, several aspects of the parking situation leave room for improvement. The parking area itself is narrow and cramped, making maneuvering large vehicles particularly challenging. The lack of an elevator from the basement parking to the lobby means guests must navigate stairs, which can be inconvenient, especially with luggage. Moreover, cleanliness in the parking area is an issue with guests noting dirt and the occasional sighting of live and dead cockroaches.
Guests should also be aware of the RM10 daily parking fee, which applies even to hotel guests. While the parking system operates on a touch 'n go card, the facility feels outdated and in need of upgrades. Access from the parking area to the hotel isn't as smooth as it could be and narrow ramps add to the hassle.
In conclusion, while parking is a positive aspect of staying at Grand Mercure Kuala Lumpur Bukit Bintang due to its availability and free access for guests, the experience could be significantly improved with better facilities, cleanliness and more accessible options for moving between parking and the hotel rooms.
Family
Additionally, the hotel is noted for its family-friendly amenities and services. For those traveling with young children, a baby cot is available upon request and the breakfast options seem satisfactory for children. The convenience of being close to Arab street also adds to the appeal for families looking to explore local attractions.
Overall, despite some minor concerns such as sound insulation in connected rooms and a few instances of unorganized kids in the breakfast area, the majority of reviews suggest that Swiss-Garden Hotel Bukit Bintang provides a suitable and comfortable environment for family vacations.
Nightlife
Business
Despite the overall positive aspects, there are a few areas needing improvement. Some guests reported noise issues from the corridor that affected their room experience and there were mentions of limited food options. Additionally, certain business facilities were found closed without any explanation provided and the service or management response was pending in some cases. The rooftop pool lacked loungers, which might be a downside for those looking to relax after a busy day. Indoor smoking areas in the bar or restaurant were also unavailable, restricting smoking to outdoor areas only.
Overall, Swiss-Garden Hotel Bukit Bintang is business-friendly and conveniently located, but there are minor refinements that could enhance the experience for business travelers.
Accessible
Outdoor Pool
Yes, Grand Mercure Kuala Lumpur Bukit Bintang has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Grand Mercure Kuala Lumpur Bukit Bintang.
No, Grand Mercure Kuala Lumpur Bukit Bintang doesn't allow dogs.
Yes, parking facilities are available at Grand Mercure Kuala Lumpur Bukit Bintang.
Yes, Grand Mercure Kuala Lumpur Bukit Bintang has a gym.
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