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Summary of reviewsThe Magellan Sutera Resort is praised for its excellent location, combining convenience and natural beauty with easy access to the airport, city center, shopping malls, town areas and marina jetty for island hopping. Guests appreciate the serene seafront position, offering breathtaking sunsets and ocean views from spacious, clean rooms. Despite minor parking challenges, the overall sentiment is highly positive.
The breakfast experience is generally satisfying with a wide variety of Asian and Western options, including local specialties like roti canai and nasi lemak. Many guests enjoy the delicious buffet and the ambiance of dining with sea and pool views, although some note inconsistency in food quality and service speed.
Dinner options also receive mixed feedback, but highlights include the ambiance and meal quality at Alfresco and the impeccable dining experience at Ferdinand's. While buffet options could be more varied and service sometimes slow, many guests find the food enjoyable and reasonably priced, especially in picturesque settings.
Rooms are widely praised for their comfort, spaciousness and stunning views, particularly of the sea. Guests appreciate the luxurious feel, cleanliness and well-appointed amenities, even though some rooms are described as outdated and in need of better maintenance. Noise issues are occasionally mentioned, but overall, the clean, cozy rooms enhance the guest experience.
The resort's cleanliness is maintained to a high standard with well-kept rooms and beautiful surroundings. Minor issues like aging facilities and occasional room cleanliness lapses are noted, but the majority of guests are pleased with the tidy environment.
The friendly, helpful and accommodating staff significantly contribute to positive guest experiences. The reception area and overall hospitality receive high praise with occasional suggestions for improved communications and service efficiency.
Wi-Fi at the resort is a mixed experience with some guests enjoying fast connections while others struggle with poor and slow connectivity. Improvement is needed to meet modern travelers' expectations.
The pool facilities are a highlight with numerous well-maintained pools catering to both kids and adults. Guests particularly enjoy the Olympic-sized pools and family-friendly features like water slides and attentive lifeguards, contributing to a fun and relaxing visit.
Beach areas receive mixed reviews due to size and cleanliness issues, but the private beach near the swimming pool is praised for its warm water and family-friendly atmosphere. Guests enjoy the scenic views and relaxing environment, especially at sunset.
The resort is highly recommended for families, offering suitable facilities and activities for children. Kids enjoy the swimming pools, private beach, snorkeling, movie nights and various water activities, making it a top choice for family vacations.
Overall, The Magellan Sutera Resort offers a delightful stay with its prime location, comfortable and spacious rooms, helpful staff and excellent pool facilities, despite some areas needing improvement. Show more
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Resort near Golf Courses
Part of the Sutera Harbour Resort, this luxurious resort provides direct access to the 27-hole Sutera Harbour Golf & Country Club, designed by Graham Marsh. The club offers floodlit golfing, a driving range, and professional services on-site.
Beachfront Resort
Located in Kota Kinabalu, this resort offers luxurious accommodations with stunning ocean views and a variety of amenities. Features a private beach, multiple swimming pools, and diverse dining options, providing a memorable and enjoyable stay.
Resort near The Beach
Located in Kota Kinabalu, this resort offers a luxurious beachfront experience with beautifully designed rooms and multiple pools. The extensive facilities and stunning views make it a top choice for families and couples.
Resort for Honeymoon
The resort offers a luxurious stay with well-appointed rooms and various recreational facilities. Its proximity to the city center allows couples to explore Kota Kinabalu's attractions while enjoying a relaxing resort experience.
Resort with Spa
Part of the Sutera Harbour Resort, this hotel provides access to a range of spa and wellness facilities. The resort setting includes pools and dining options, complementing the spa experience.
Family Friendly Resort
Part of the Sutera Harbour Resort, The Magellan Sutera offers an Olympic-sized swimming pool and caters specifically to families with its resort-style accommodations. It provides a range of recreational activities and dining options suitable for all ages.
Romantic Resort
The resort is highly recommended for a memorable and tailored honeymoon experience. It features an outdoor pool and sun loungers for relaxation. Mandara Spa offers couples treatment rooms with services like hot stone massages, facials, and body wraps.
Resort with Swimming Pool
This resort offers outdoor pools with pool loungers. Both children and adults will have a great time at this resort with its water park facilities. The pools are highly recommended and make for a great addition to any family vacation.
Pool Water Slide Pool Lap Lanes Outdoor Pool
Business Resort
The Magellan Sutera Resort provides extensive meeting and event spaces suitable for corporate functions. It offers comprehensive business facilities and services, including modern technology and professional support.
Accessible Resort
This resort, part of Sutera Harbour Resort, provides facilities designed for guests with special needs and offers rooms with handicapped access upon request. Specific room features include a walk-in shower and a separate bathtub.
Resort with Gym
As part of the Sutera Harbour Resort, guests have access to extensive recreational facilities. This includes a well-equipped gym and various fitness activities.
Resort with Tennis Courts
Located in Kota Kinabalu, this resort features tennis courts among its various recreational facilities. It offers a comprehensive experience for sports enthusiasts and vacationers alike.
5-Star Resort
Part of the Sutera Harbour Resort, this hotel features beautifully appointed rooms and access to a wide array of facilities. Guests can enjoy multiple swimming pools, a championship golf course, and a private marina, making it perfect for a lavish getaway.
Resort with Outdoor Pool
This resort offers multiple spacious outdoor swimming pools, including an Olympic-sized pool. The pool areas are beautifully landscaped and surrounded by lush greenery, providing a serene environment within the larger Sutera Harbour Resort.
Luxury Resort
Resort for Yoga
Resort with Pool Lap Lanes
Resort with Pool Water Slide
Room Types
Deluxe Garden View KingOverlooking the garden, this double room is decorated in soft colors. It is fitted with a flat-screen satellite TV and a private balcony. The en suite bathroom includes bath and shower facilities.
Deluxe Sea View KingOverlooking the South China Sea, this double room is decorated in soft colors. It is fitted with a flat-screen satellite TV and a private balcony. The en suite bathroom includes bath and shower facilities.
Magellan Club Sea View KingOverlooking the South China Sea, this double room is decorated in soft colors. It is fitted with a flat-screen satellite TV and a private balcony. The en suite bathroom includes bath and shower facilities. Guests enjoy club lounge access.
Benefits include:
- Personalised service
- WiFi in the Club Lounge
- Express check-in and check-out at the Club Lounge
- Fruit platter upon arrival - Daily breakfast at the Club Lounge
- Free flow of coffee/tea at the Club Lounge
- Evening cocktails at the Club Lounge
- Daily 2-piece of pressing service
- Shoeshine upon request
- Exclusive access to evening drinks complemented by a selection of hors d’oeuvres. from 5:30pm to 7:00pm
Magellan Executive Suite TwinDecorated in soft colors, this spacious suite features club lounge access. It is fitted with separate living and dining areas. The en suite bathroom includes bath and shower facilities. Guests enjoy garden or sea views.
Benefits include:
- Personalised service
- WiFi in the Club Lounge
- Express check-in and check-out at the Club Lounge
- Fruit platter upon arrival
- Daily breakfast at the Club Lounge
- Exclusive access to evening drinks complemented by a selection of hors d’oeuvres. from 5:30pm to 7:00pm
- Daily 2-piece of pressing service
- Shoeshine upon request
- Daily newspaper
Magellan Club Suite KingDecorated with wooden furnishings, this spacious suite features club lounge access. It is fitted with a flat-screen satellite TV and a seating area. The en suite bathroom includes bath and shower facilities. Guests enjoy garden or sea views.
Benefits include:
- Personalised service
- WiFi in the Club Lounge
- Express check-in and check-out at the Club Lounge
- Fruit platter upon arrival
- Daily breakfast at the Club Lounge
- Free flow of coffee/tea at the Club Lounge
- Daily 2-piece of pressing service
- Shoeshine upon request
- Exclusive access to evening drinks complemented by a selection of hors d’oeuvres. from 5:30pm to 7:00pm
Deluxe Garden View Twin The spacious twin room provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Deluxe Sea View Twin Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious twin room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Magellan Club Marina View TwinOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious twin room offers air conditioning, a minibar, a tea and coffee maker, executive lounge access and a flat-screen TV with cable channels. The unit offers 2 beds.
Magellan Club Marina View KingOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious double room offers air conditioning, a minibar, a tea and coffee maker, executive lounge access and a flat-screen TV with cable channels. The unit has 1 bed.
Magellan Club Sea View TwinProviding free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker and executive lounge access. The unit offers 2 beds.
Magellan Executive Suite KingFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious double room features air conditioning, a minibar, a tea and coffee maker, executive lounge access, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Magellan Club Suite TwinOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and executive lounge access. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
The Magellan Sutera Resort receives high praise from guests for its excellent location, which provides both convenience and stunning natural beauty. This resort is strategically situated near the airport and offers easy access to the city center, making it an ideal base for exploring the area. Its proximity to shopping malls, town areas and the marina jetty for island hopping adds to its appeal.
Guests frequently comment on the resort's incredible seafront position, allowing them to enjoy breathtaking sunsets and ocean views right from their rooms. The serene and beautiful setting, combined with the resort's well-maintained facilities, contributes to a relaxing atmosphere. Spacious, clean rooms with al fresco dining and picturesque sunsets further enhance the experience.
While the scenery and convenience of the location are highly regarded, some guests note that parking can be a challenge due to congestion. Despite this minor drawback, the overall guest sentiment is overwhelmingly positive, highlighting the resort's ideal location for both relaxation and easy access to local attractions.
Breakfast
The breakfast experience at The Magellan Sutera Resort receives mixed, though generally positive reviews. Many guests commend the wide variety of options available, ranging from Asian to Western cuisines, including local specialties like roti canai and nasi lemak which are particularly praised. The breakfast buffet is often described as delicious with numerous options including egg, pancake and noodle stations. Several reviews highlight the delightful experience of dining with a view of the sea and pools, adding to the overall ambiance.
While some guests found the breakfast to be truly excellent, citing tasty fruits and a well-spread buffet, others feel that there is room for improvement, noting that the quality can be inconsistent. There are mentions of the breakfast being ordinary and not up to five-star standards. Services at times were slow and the variety of food could further be expanded, especially to include more local Sabahan dishes.
Overall, the breakfast at The Magellan Sutera Resort is largely satisfying with many positive mentions about the flavor and variety of dishes, contributing to an enjoyable start of the day for most guests.
Dinner
The dining experience at The Magellan Sutera Resort receives mixed feedback from guests, though there are highlights worth noting. Many commend the variety and quality of food at Alfresco with several reviews emphasizing its fantastic ambiance and satisfying meal options. Sunset dinners by the sea with live music are particularly praised for their romantic setting and delicious food.
Guests frequently mention the excellent service and impeccable dining at Ferdinand's with many deeming it a highlight of their stay. The Italian restaurant within the resort has also garnered positive remarks for its great food and more upscale dining experience.
However, there are areas for improvement. Buffet options for both dinner and breakfast are sometimes found lacking in variety and can be repetitive. Service speed in some dining areas is noted to be slow and the food at the Magellan Club, along with other venues like Marina Cafe, tends to receive mixed reviews regarding quality and flavor. Some guests find the dinner portions quite small and the food choices limited, suggesting a need for a broader and more dynamic menu.
Pricing at the resort’s restaurants can be on the higher side and there appears to be a gap between the advertised experiences and actual service quality, particularly with complimentary or included dinner packages. Despite these points, many guests still find the food to be value for money with the majority enjoying satisfying and delicious meals in a picturesque setting.
Rooms
The rooms at The Magellan Sutera Resort have garnered high praise for their comfort, spaciousness and stunning views. Guests frequently highlight the luxurious feel and cleanliness of the accommodations, often noting that the rooms are functional and well-presented. Several guests appreciated the comfortable beds and the well-appointed amenities, which contributed to a restful stay. The spaciousness of the rooms, along with the beautiful views from balconies, particularly of the sea, add to the overall appeal.
However, there are areas that could use some improvements. Some rooms have been described as outdated with old furniture, worn-out carpets and dated bathrooms. A few guests pointed out that their rooms required better maintenance, including addressing musty smells and dust issues. Another recurring concern was noise, either from construction activities or from poor room insulation, affecting the overall tranquility.
Although there are suggestions for upgrades and refurbishments, especially in terms of decor and bathroom upkeep, the general consensus is that the rooms are clean and comfortable. The resort’s well-maintained facilities and friendly, helpful staff further enhance the guest experience. With clean, spacious rooms offering superb views and a cozy atmosphere, The Magellan Sutera Resort continues to be a desirable destination for many travelers.
Beds
The beds at The Magellan Sutera Resort receive overwhelmingly positive feedback from guests for their comfort. Many mention the beds as being comfortable, big and soft, contributing significantly to a restful stay. Words like cozy and comfy are repeatedly used with some guests even deeming the beds very or super comfortable. The pillows also garner praise for their comfort.
The rooms themselves are described as spacious and accommodating, providing ample space for relaxation. However, a few reviews point out issues with dampness or mustiness in the bedding and occasional broken furniture, indicating a need for better maintenance and possibly updating some amenities. Despite these minor drawbacks, the general consensus highlights the incredibly comfortable beds as a highlight of The Magellan Sutera Resort experience.
Cleanliness
The cleanliness of The Magellan Sutera Resort receives largely positive feedback from guests with many noting the hotel's clean and spacious rooms. Housekeeping is frequently praised for maintaining a high standard of cleanliness and the environment of the resort is described as both beautiful and clean. Several guests recommend the hotel for its clean facilities and friendly staff.
However, some areas could use improvement. A number of guests mention that the hotel itself is aging and in need of renovation, highlighting issues such as fraying carpets and leaky bathroom faucets. Some guests were dissatisfied with certain aspects of room cleanliness, including dirty bathtubs, dusty shelves and less-than-pristine balconies. The swimming pool also received mixed reviews regarding cleanliness.
Overall, the majority of guests were satisfied with the hotel's cleanliness, appreciating the tidy rooms and well-maintained pool. The resort's spacious and clean environment further contributes to a generally positive experience, despite a few areas where maintenance could be improved.
Staff
The Magellan Sutera Resort has received a considerable amount of praise for its exceptional staff, who are frequently described as friendly, helpful and very accommodating. Visitors often highlight how the reception area is not only beautiful but also staffed by friendly and approachable team members. The porters and front desk personnel, including some specific mentions, were recognized for their courtesy and willingness to meet guests' requests.
A few reviews mentioned the superb hospitality and the excellent service provided by the staff, making stays more enjoyable and relaxing, especially for families. The team’s responsiveness in solving issues promptly and with a smile was particularly appreciated. There is also a notable emphasis on the staff's politeness with many guests acknowledging their professional and cheerful demeanor.
Despite some isolated incidents of miscommunications and perceived inefficiencies among a few staff members, the overriding sentiment is positive. Suggestions for improvement were occasionally made, such as having 24-hour reception service to better manage group travel needs and enhancing internal communication and guidance.
Overall, the staff at The Magellan Sutera Resort are a significant contributor to the guests' positive experiences, often described as amazing, lovely and integral in making visits more enjoyable.
Wi-Fi
At The Magellan Sutera Resort, guests can experience both strengths and weaknesses when it comes to internet connectivity. Some visitors have reported enjoying a fast and strong Wi-Fi connection, highlighting moments when the service performed well. However, there are several areas where the Wi-Fi connection could see significant improvement, as many guests have noted issues such as poor connectivity, slow speeds and frequent interruptions. There have been instances where the Wi-Fi needed repeated re-login attempts and wasn't consistent throughout the property. For those who require reliable internet during their stay, the resort’s current setup may pose a challenge with some guests experiencing difficulty connecting from their rooms and facing unreliable service. Overall, while the Wi-Fi at The Magellan Sutera Resort has its positive moments, it often leaves room for enhancement to meet the expectations of today's travelers.
Pool
Magellan Sutera Resort offers an extraordinary pool experience with guests enthusiastically praising the numerous and varied pools available throughout the resort. The pools are often described as stunning, spacious and well-maintained, catering to both kids and adults alike. Many appreciate the large and clean pools, as well as smaller, intimate ones, providing plenty of options to suit all preferences.
Among the highlights are the Olympic-sized pool and a 50-meter pool, both of which are expansive and perfect for serious swimmers. For families, the numerous kids' pools and areas with slides are a hit, offering endless fun while ensuring safety with attentive lifeguards. The poolside areas are broad and comfortable with sufficient sun loungers for guests to relax after a swim.
Water slides add an extra layer of entertainment that both kids and adults enjoy. Though one review mentioned a need for more diligent cleaning of the kids' pool, the overall consensus indicates that the pool facilities are excellent with many guests noting their amazing experiences. The pools are also complemented by beautiful views and a relaxing spa experience, rounding out a fulfilling visit to the resort.
Beach
The Magellan Sutera Resort offers several beach areas that evoke mixed feelings among guests. The resort faces the beach directly, providing easy access for those looking to enjoy the ocean and stunning sunsets. While the beachfront is maintained in its natural state, some reviews highlight limitations in size and cleanliness, noting that the beach is decent but not always up to par in terms of maintenance.
Despite these drawbacks, the resort boasts a small private beach conveniently located next to the swimming pool. This private area is praised for being great for children and offering a cute, albeit small, retreat with very warm water. Guests enjoy walking along the beach and find the surrounding scenery relaxing and picturesque, especially during sunset hours.
For those interested in snorkeling, the resort provides access to snorkeling areas, though some reviews mention that these areas are somewhat limited. Overall, while the beach experience at The Magellan Sutera Resort has room for improvement, its proximity to the sea, scenic views and family-friendly private beach offer notable positives for visitors.
Family
The Magellan Sutera Resort is highly recommended for families, particularly those with young children. It's acclaimed for being an excellent choice for staying with both parents and kids. Guests frequently commend the swimming pool, especially highlighting how much children enjoy it with mentions of water slides and inflatables enhancing the experience. The private beach is also a hit among younger visitors, offering a great spot for snorkeling and various water activities.
The resort offers suitable facilities tailored for families, including multiple pools and a movie night event, which adds to the fun. Though some found the kids club during weekdays less engaging, the overall setup is appreciated for its safety and the attention given to children. Life jackets and attentive poolside care contribute to a relaxed atmosphere for families.
Guests relayed positive experiences with their children, noting how the environment is welcoming and comfortable for kids of all ages. The array of activities available ensures that there’s always something to keep the youngsters entertained. Parents also appreciate the family packages, which seem to cater well to their needs.
Overall, The Magellan Sutera Resort is noted for being children-friendly with families having a great time and kids thoroughly enjoying the facilities. It stands out as a top choice for those seeking a family-friendly environment where both parents and children can enjoy their stay.
5 Star
The Magellan Sutera Resort presents itself as a five-star hotel, however, feedback from guests showcases a mix of experiences. The hotel is well-maintained with effective housekeeping and many guests have acknowledged the luxurious and truly five-star elements it offers. The breakfast spread and cleanliness have also received positive remarks. However, some guests have noted that the decor is somewhat dated and suggested that the overall experience and certain services, especially in the buffet restaurant, do not always align with their expectations of a five-star resort. While premium dining feedback is present, other hospitality and service aspects have been found lacking. Despite being recognized as a five-star establishment, there have been critiques about management and service consistency that need addressing to fully honor its prestigious rating.
Outdoor Pool
The outdoor pool at The Magellan Sutera Resort is highly regarded by guests, particularly for its suitability for children and families. Descriptions of the pool often mention its large size, fantastic quality and relaxing atmosphere. The poolside area is welcoming and there is a good variety of kids' pools, enhancing the overall safety and enjoyment for younger guests. The quiet pool area and its proximity to the sea add to the overall appeal. However, there is a mention of the kids’ pool needing some cleaning. Overall, the pool is considered one of the main features of the resort, contributing significantly to a positive experience.
Honeymoon
The Magellan Sutera Resort is an ideal destination for honeymooners, offering a range of specialized facilities and amenities perfectly suited for romantic getaways. Guests have praised the availability of romantic honeymoon suites and rooms specifically designed to enhance the honeymoon experience. The resort also features dedicated spa services tailored for couples, ensuring relaxation and rejuvenation.
Honeymooners can indulge in room service that caters to their specific needs, including specially prepared breakfasts that add a luxurious touch to their stay. The décor and placement of the hotel emphasize creating a romantic and intimate atmosphere. Located in a picturesque setting, the resort’s location has been described as very romantic, making it the perfect place for newlyweds. For those seeking a memorable and tailored honeymoon experience, The Magellan Sutera Resort comes highly recommended.
Luxury
The Magellan Sutera Resort offers guests a luxurious experience with many aspects of the hotel contributing to its opulent atmosphere. The rooms and spa are particularly highlighted for their luxury, providing a comfortable and indulgent stay. The resort itself and its surroundings exude a luxurious feeling, adding to the overall ambiance. Guests appreciate the cleanliness of the luxury resort area and the great facilities that enhance their stay. Some areas, however, have received remarks indicating that maintenance could be improved and the breakfast was noted to be less luxurious than expected. Despite these points, the resort still delivers a five-star luxury experience that many guests enjoy.
Yes, The Magellan Sutera Resort has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Pool Water Slide, Outdoor Pool.
Yes, a spa is available at The Magellan Sutera Resort.
No, The Magellan Sutera Resort doesn't allow dogs.
No, parking facilities aren't available at The Magellan Sutera Resort.