The Willows Hotel

Chicago 41.93412600, -87.64374900 , 555 West Surf (Show on Map)
7.7
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Willows Hotel exudes a harmonious blend of vintage charm and modern comfort, situated in the desirable neighborhoods of Lakeview and Lincoln Park. Its prime location offers easy access to attractions such as Wrigley Field and downtown Chicago, making it a convenient choice for those eager to explore the city's cultural offerings, vibrant dining, and shopping scenes. Guests appreciate the hotel's idyllic setting in a quaint, safe area, perfect for leisurely strolls and immersing oneself in the local atmosphere.

While the hotel no longer offers a complimentary breakfast, guests often commend the abundant fresh coffee available around the clock in the cozy lobby. The rooms, known for their spaciousness and classic decor, provide a warm and inviting retreat. Visitors frequently note the cleanliness and comfort of the accommodations, with special praise for the high-quality bedding ensuring a restful night's sleep. Although some aspects, like the decor, may appear dated, the overall ambiance maintains an endearing old-school vibe that resonates with those appreciative of historical character.

One of The Willows Hotel's standout features is its exceptional staff, consistently recognized for their friendliness and willingness to go above and beyond for guests. Their warm hospitality contributes significantly to the positive experience, alongside the well-maintained lobby and inviting atmosphere.

The complimentary Wi-Fi presents some connectivity challenges; however, the convenience of nearby parking options and the amicable neighborhood alleviate any minor inconveniences. For travelers seeking a charming and memorable stay, The Willows Hotel successfully combines historical warmth with a welcoming boutique feel, becoming a cherished choice for those visiting Chicago's vibrant neighborhoods.
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Categories
Boutique-style Hotel
Situated on a tree-lined road in Chicago's prestigious Lincoln Park and Lakeview neighbourhoods, this European-style boutique hotel features cozy guestrooms with modern amenities.

Hotel with Free Wi-Fi
The hotel offers free Wi-Fi access, allowing guests to stay connected. Known for its charming ambiance, it ensures guests have easy access to the internet for their needs.

Hotel near Golf Courses

Historic Hotel

Hotel near Nightlife Spots

Hotel with Parking

Hotel with Gym

3-Star Hotel

Room Types
Deluxe Queen Room with Two Queen Beds This spacious room features a seating area, bathrobes and a flat-screen TV with cable channels. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

Executive King Room This guest room features a king sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast. Please note that the room rate is based on 2 guests. Maximum occupancy is 2 guests (see Hotel Policies).

Standard Queen Room This guest room features a queen sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast. Please note that the room rate is based on 2 guests. Maximum occupancy is 2 guests (see Hotel Policies).

Small Queen This guest room features a queen sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast.

Guest Reviews
7.7
Good
Location
The Willows Hotel is situated in an ideal location, particularly beloved for its proximity to an array of dining and shopping options. Nestled in the safe and charming neighborhoods of Lakeview and Lincoln Park, it offers guests easy access to local attractions such as Wrigley Field and the waterfront. The hotel’s surroundings, characterized by their trendy, quiet streets and historical charm, are ideal for leisurely strolls and explorations. Its location is not only perfectly convenient for various activities, including experiencing the local LGBT scene and visiting family or friends residing in the area, but also makes reaching downtown Chicago straightforward, thanks to nearby public transportation. Guests appreciate the seamless blend of old-world charm with modern conveniences, complemented by a welcoming atmosphere and comfortable accommodations. The Willows Hotel thus stands out as an excellent choice for visitors seeking a memorable, pleasant stay in one of Chicago’s desirable neighborhoods.

Breakfast
At The Willows Hotel, guests consistently praise the availability of complimentary coffee, which is served fresh and hot in the lobby round the clock. This offering is a welcome treat for early risers and coffee enthusiasts alike. Many appreciate the quality and abundance of this morning staple. While recent reviews express a longing for the days when a continental breakfast was part of the offering, notably absent now, guests report finding satisfying alternatives nearby. Despite the current lack of breakfast, the cozy and well-maintained ambiance of The Willows Hotel continues to leave a positive impression on visitors. Nonetheless, there remains a shared hope among guests for the return of some form of breakfast to augment the overall experience at this charming and conveniently located hotel.

Rooms
The Willows Hotel offers an eclectic mix of vintage charm and modern comfort, located conveniently near Lincoln Park and the subway. Guests frequently highlight the generous room sizes, making it a suitable choice for families or anyone requiring a bit of extra space. The decor, with its cute and classic touches, maintains an old-school vibe that lends an air of nostalgia to the stay. The rooms are noted for being clean and comfortable, with many guests appreciating the high-quality linens and bathroom amenities. Despite the charming decor, some guests mention the hotel’s age, indicating that parts of the hotel feel a bit dated and in need of updates. Nevertheless, the overall ambiance of The Willows Hotel provides a cozy and safe retreat in a lively part of the city. While breakfast is not served, guests find no trouble exploring nearby eateries for their morning meal. The attentive and friendly staff often receive praise for their helpfulness, although opinions on service can vary. Overall, The Willows Hotel is seen as a charming and convenient option with spacious accommodations, despite a few areas requiring refurbishment.

Beds
The beds at The Willows Hotel receive high praise for their comfort, making for a restful night's sleep. Guests consistently describe the beds and pillows as comfortable, cozy, and even "super comfy." Many reviews highlight the excellent quality of the mattresses, often aiding in some of the best sleeps they've had in ages. The bedding, including crisp white sheets, adds a touch of luxury to the sleep experience. While a few guests found the mattress nearing its lifespan or faced minor issues with bed size and support, the overall impression is overwhelmingly positive. The location complements the inviting sleep environment, situated in a charming, walkable area with plenty to explore. Beyond the beds, the hotel is noted for its friendly staff and clean, well-provisioned rooms. Overall, The Willows Hotel offers a comforting and cozy retreat for travelers looking to rest and recharge in style.

Cleanliness
The Willows Hotel has garnered praise for its exceptional levels of cleanliness. Guests frequently describe the establishment as clean, cozy, and charming, with particular emphasis on spotless rooms and comfortable beds. The friendly and accommodating staff also add to the warm atmosphere of the hotel. Despite some areas showing their age, particularly the bathrooms, guests have mentioned they are nonetheless well-maintained and hygienic. The hotel's classic charm adds to its appeal, though some modern updates could enhance the experience. Overall, The Willows Hotel offers clean and comfortable accommodations that provide a welcoming respite for travelers.

Staff
The Willows Hotel stands out primarily due to its exceptional staff, whose dedication to service is consistently lauded by guests. Visitors frequently highlight the friendly and helpful nature of the staff, with the team going above and beyond to accommodate guests' needs. The front desk staff, especially noted figures like Adrian and Dan, receive special mention for their professionalism, hospitality, and local knowledge, contributing positively to guests' experiences. The multilingual capability of staff, such as Spanish-speaking members, enhances comfort and inclusivity for a diverse range of visitors. While a minority of interactions were described as less engaging, the overwhelming sentiment is one of warmth and competence. From the charming and quaint lobby to the comfortable accommodations, guests enjoy a welcoming atmosphere complemented by attentive and efficient service, making stays at The Willows Hotel noteworthy.

Wi-Fi
The Willows Hotel offers complimentary Wi-Fi that is generally dependable, granting guests reliable internet access during their stay. However, some guests have experienced difficulties with the system, the need to log in each day can be cumbersome, and accessing "Guest" WiFi only provides temporary connectivity. There are occasional connectivity issues, with some reporting weak reception in their rooms and frequent disconnections. While the free service is certainly a plus, improvements in overall reliability and user experience could enhance the stay for tech-dependent travelers. Overall, while the complimentary Wi-Fi is useful, visitors seeking seamless connectivity might encounter challenges.

Parking
The Willows Hotel offers a variety of convenient parking options, which although not included in the room rate, generally provide easy access for guests. Many visitors appreciate the proximity of nearby parking garages, some of which are less than a block away from the hotel. The cost for parking typically hovers around $25 per day, a reasonable rate given Chicago's downtown prices. Although the hotel does not have its own parking lot, the neighboring garages provide a straightforward and practical solution for those traveling by car. While some guests expressed a wish for on-site parking, the accessible alternatives help to mitigate those concerns. Additionally, the convenience of having a Walmart and local eateries close by adds to the overall ease for travelers.

3 Star
The Willows Hotel offers a warm and welcoming experience with its thoughtful personnel who often provide room upgrades to guests. The rooms are described as clean and comfortable, providing a good night's sleep despite some guests noting the need for updates to the mattresses and furnishings. Located in a safe and quiet neighborhood, the hotel provides a sense of security for those exploring Chicago.

Guests appreciate its charming, vintage vibe and find it to be a good value for the modest price. Despite its basic facilities, the hotel is situated in a very good location, making it convenient for visitors. A special touch appreciated by some guests is the warm cookies served in the afternoon, adding to the overall hospitality experience. While there are areas for improvement, including water pressure and modernization of the features, guests often find the stay at The Willows Hotel meets or exceeds expectations for the category it falls under.

Historic
Nestled in a quaint neighborhood and exuding an undeniable old-world charm, The Willows Hotel is a delightful retreat for enthusiasts of historical architecture. This gem of a hotel, dating back to the 1930s, seamlessly blends early 1900s style with modern conveniences, preserving a classic Chicago vibe that appeals to many. Guests are consistently charmed by the hotel’s unique character and well-maintained vintage decor, including a lobby adorned with art that complements its historic allure. The building’s architecture and inviting atmosphere reflect a quirky elegance that makes it stand apart from the more generic newcomers in Chicago. Despite its age, The Willows has been meticulously kept up, offering modern standards of comfort in its cozy rooms, while maintaining its cherished historical essence. Its beautiful exterior and interior charm create a captivating backdrop for a serene experience in the heart of a vibrant city, making it a favorite for those who appreciate history intertwined with hospitality.

Boutique-Style
Nestled in a delightful, safe neighborhood, The Willows Hotel is a charming boutique retreat that brings together historical allure and a welcoming atmosphere. Perfectly positioned within walking distance to an array of excellent restaurants and shops, this beautifully decorated hotel stands out as a hidden gem for travelers seeking comfort and convenience. Guests consistently remark on the pleasant staff and easy check-in process, contributing to a seamless and enjoyable experience. The sleeping quarters may be cozy, but they offer ample comfort, making each stay a restful one. Many guests appreciate the quaint and boutique-like ambiance, feeling the hotel embodies a splendid example of historical preservation. It's no surprise that this sweet boutique hotel continues to charm its visitors, becoming a favorable choice for those exploring the vibrant surroundings.


No, The Willows Hotel doesn't have any pool.

No, a spa isn't available at The Willows Hotel.

No, The Willows Hotel doesn't allow dogs.

Yes, parking facilities are available at The Willows Hotel.

Yes, The Willows Hotel has a gym.

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