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Summary of reviewsThe Hyatt Place Herndon Dulles Airport - East garners substantial positive feedback from guests, primarily due to its exceptional location, helpful staff and clean, spacious rooms. Situated just a short shuttle ride away from Dulles International Airport and within walking distance of a newly built metro station, the hotel's prime location offers convenient access to both the airport and downtown Washington, D.C., making it an ideal choice for travelers.
Guests frequently highlight the hotel's excellent shuttle service and praise its quiet residential surroundings, which ensure a peaceful atmosphere. Proximity to parks and walking trails adds to the appeal for those looking to relax. However, some dining and shopping options are limited within walking distance, though this is mitigated by the location's overall convenience.
The breakfast experience at the hotel is generally well-received with many guests appreciating the variety and quality of the offerings, including fresh fruits, yogurt, eggs and cereals. Despite positive remarks on taste and early morning availability, there are suggestions for improvements in variety, particularly for dietary restrictions and maintaining cleanliness during peak times.
Although breakfast is commendable, dinner options are limited with guests often needing to seek alternatives outside the hotel. The on-site restaurant and bar were frequently reported as closed or lacking variety and the absence of room service was noted.
Rooms at the hotel are praised for their generous size, cleanliness and comfortable beds. Equipped with essential amenities like refrigerators and ironing boards, they cater well to families and groups. Nonetheless, some guests feel the decor is outdated and mention occasional issues with old furniture and room odors. While noise levels are a minor concern for a few, most guests enjoy the quiet ambiance.
Cleanliness consistently receives high marks with many noting the hotel's well-kept facilities and diligent housekeeping. However, there are occasional mentions of outdated carpets and bathrooms needing detailed cleaning.
Staff at the Hyatt Place Herndon Dulles Airport - East are frequently commended for their friendliness and professionalism. Front desk staff are especially praised for their welcoming and efficient service, contributing to a positive guest experience. While most interactions are positive, isolated incidents of less favorable service are reported.
The hotel's WiFi receives mixed reviews with some guests finding it reliable and fast, while others encounter connectivity issues. The gym is also a mix, appreciated for being open 24/7 and equipped with basic facilities, but could benefit from more variety and better maintenance.
The indoor pool is a popular feature, especially among families, though there are occasional concerns about chlorine levels and cleanliness. Parking is another aspect with mixed feedback; while ample parking is available, the $10 per night fee is a common point of contention.
Overall, Hyatt Place Herndon Dulles Airport - East is highly recommended for families and travelers seeking convenience, cleanliness and supportive staff, making it a solid option for stays in the area. Show more
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Categories
Business Hotel
This hotel provides modern accommodations and business amenities near the airport. It includes meeting spaces and services suitable for business travelers.
4-Star Hotel
This hotel provides spacious rooms and is located near Dulles Airport, offering convenient access for travelers. It features modern amenities and complimentary breakfast.
Hotel with Indoor Pool
This hotel features an indoor pool. It serves as a convenient recreational amenity for guests during their stay.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Room Types
King Room with Sofa Bed - High FloorThis room features a seating area, a small refrigerator, and a flat-screen cable TV.
Queen Room with Two Queen Beds and Sofa Bed - High FloorThis room features a seating area, a small refrigerator, and a flat-screen cable TV.
King Room with Sofa BedThis room features a seating area, a small refrigerator, and a flat-screen cable TV.
King Room with Sofa Bed and Accessible Tub - Disability AccessThis room features a seating area, a small refrigerator, and a flat-screen cable TV.
Queen Room with Two Queen Beds and Sofa BedThis room features a seating area, a small refrigerator, and a flat-screen cable TV.
Queen Room with Two Queen Beds and Roll-In Shower - Disability AccessOffering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 3 beds.
Queen Room with Two Queen Beds, Sofa Bed and Accessible TubProviding free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 3 beds.
Guest Reviews
8.0
Very Good
Location
The Hyatt Place Herndon Dulles Airport - East stands out primarily for its exceptional location, making it an ideal choice for travelers, especially those with early or late flights. The hotel is conveniently situated just a short drive or shuttle ride, typically around 10 minutes or less, from Dulles International Airport. Guests repeatedly highlight the ease of getting to the airport thanks to the efficient and free shuttle service.
Additionally, the proximity to the newly built metro station, just a few minutes' walk away, provides seamless access to downtown Washington, D.C. and other attractions like the National Mall and Georgetown. The location also benefits from being in a peaceful residential area, enhancing the quiet and calm atmosphere around the property.
Though dining and shopping options within walking distance are limited, the hotel's strategic placement near the airport and metro compensates for this, proving convenient for transit passengers and those needing an overnight stay. The nearby accessibility to parks and walking trails adds to the area's appeal for those seeking relaxation between travels.
In summary, the Hyatt Place Herndon Dulles Airport - East offers a prime location for travelers, combining proximity to the airport and metro with the added advantages of tranquillity and convenience.
Breakfast
At Hyatt Place Herndon Dulles Airport - East, the breakfast experience varies significantly among guests. Many reviewers appreciated the variety and quality of the breakfast options, describing it as excellent, fresh and tasty. The breakfast buffet offers a range of dishes including fresh fruits, yogurt, eggs, cereals and various kinds of bread with some noting the presence of healthy choices and a skilled chef.
However, there are also concerns about the breakfast. Some found the selection to be limited, especially for those with dietary restrictions like vegan options and noted that it needs more variety. Several mention that the breakfast area can become crowded and untidy during peak times with complaints about the use of plastic cutlery and paper plates. In some instances, guests reported finding cold and prepackaged food items and an overall lack of hot options.
Despite these mixed reviews, many guests did find the breakfast to be convenient and sufficient for their needs, particularly appreciating that it starts early in the morning, which is beneficial for those catching flights. Overall, while the breakfast at Hyatt Place Herndon Dulles Airport - East has been praised for its taste and variety, improvements in freshness, variety and the breakfast area upkeep could enhance the experience for all guests.
Dinner
Visitors to the Hyatt Place Herndon Dulles Airport - East have expressed a mixture of satisfaction and challenges regarding their dining experiences. While breakfast receives positive remarks, dinner options appear to be quite limited. The on-site dining facilities, such as the Placery restaurant and the bar, were often reported as closed or lacking variety. As a result, guests frequently had to seek food delivery or venture out to find nearby dining options, which were described as scarce and not within walking distance.
The neighborhood itself offers some good dinner spots, but for those who prefer to stay in, the hotel's menu is perceived as basic with selections like mac 'n' cheese or burgers and some items found to be too salty. Late-night food seekers might struggle as the offerings are minimal past a certain hour. Additionally, the absence of room service and the need for better in-room amenities such as a sink and microwave were noted.
Overall, the limited dining options at Hyatt Place Herndon Dulles can be a drawback for travelers, necessitating trips outside the hotel for a more fulfilling meal experience. However, those fortunate enough to explore the area's restaurants may find satisfactory alternatives within a short drive.
Rooms
The rooms at Hyatt Place Herndon Dulles Airport - East are frequently praised for their generous size, providing plenty of space for families and groups. Many guests appreciated the large, comfortable beds and well-equipped rooms, including amenities like refrigerators, ironing boards and separate living areas. Cleanliness received commendable mentions with numerous reviews highlighting that the rooms were spotless and well-maintained. Despite the overall positive feedback on space and cleanliness, some guests felt the decor was outdated and mentioned a need for refreshing with occasional remarks about old furniture and room odors. Noise levels were a point of discomfort for a few, while others were pleased with the quiet ambiance. The rooms, featuring large windows and ample lighting, were described as cozy and functional, supporting a comfortable stay with good facilities. The proximity to Dulles Airport adds to the convenience, making it an appealing choice for travelers.
Beds
Hyatt Place Herndon Dulles Airport - East boasts an array of highly praised beds with many guests noting their large size and exceptional comfort. The majority of reviews emphasize the beds being particularly comfortable, often described as super comfy, extremely comfortable and even fabulous. Guests have consistently found the mattresses to be supportive yet plush, leading to restful and enjoyable sleep. The rooms themselves are cozy, clean and well-prepared with additional pillows and towels, adding to the comfort of the stay.
Despite these glowing remarks, there were occasional mentions of beds being either too soft or too firm for some guests' preferences and a few reviews noted concerns about the height of the beds, especially for elderly visitors. In some instances, the cleanliness of the beds fell short with a few reviews mentioning uncomfortable or dirty beddings and pillows. Nonetheless, the prevailing sentiment is that the Hyatt Place Herndon Dulles Airport - East offers an inviting and restful sleeping experience, highlighted by its spacious and exceedingly comfortable beds.
Cleanliness
The cleanliness of 'Hyatt Place Herndon Dulles Airport - East' largely meets guests' expectations, often receiving positive remarks for its well-kept facilities. Reviews frequently highlight that the hotel, including rooms, is very clean with many noting the overall cleanliness as a standout feature. Housekeeping services are appreciated, maintaining clean, quiet and comfortable rooms. Despite some issues with carpets, guests generally find the rooms tidy and spacious with clean bathrooms and fresh towels.
However, a few areas like carpets and bathrooms have received critique, indicating a need for detailed cleaning and modernization. Some guests also mentioned outdated decor and a desire for refurbishments. Apart from these minor shortcomings, the hotel's high standard of cleanliness and dedicated staff efforts are consistently recognized, making it a reliable choice for a clean and comfortable stay.
Staff
The staff at Hyatt Place Herndon Dulles Airport - East generally receive high praise for their friendliness and helpfulness. Described as incredibly welcoming, excellent and attentive, the team creates a warm and hospitable environment for guests. Front desk staff, in particular, are frequently highlighted for their friendliness and professionalism with numerous positive mentions of their accommodating nature and efficiency. Specific staff members, such as Robyn and Sam, are noted for their exceptional service and kindness.
Many reviews reflect that the staff went above and beyond to ensure a pleasant stay with terms like super friendly, amazing and fantastic appearing regularly. Guests often remarked on the smooth and welcoming check-in process, as well as the attentive and polite reception team. Some staff members even received individual commendations for their outstanding service, such as Michael and Stephan.
However, there are a few mixed reviews indicating occasional lapses in service. Some guests encountered unfriendly or unhelpful staff and there were isolated remarks on staff confusion, particularly at reception. Instances of staff being described as rude or not very customer-oriented were mentioned but seem to be the exception rather than the rule.
In summary, while there are isolated shortcomings, the staff at Hyatt Place Herndon Dulles Airport - East are largely commended for their helpful, friendly and welcoming demeanor, making the overall guest experience quite positive.
Wi-Fi
Hyatt Place Herndon Dulles Airport - East presents a mixed profile regarding its WiFi service based on guest feedback. While some guests appreciated the quick and reliable internet, finding it suitable for work and pleased with the speed and stability, others had a less favorable experience. Several reviews highlighted issues with weak, non-existent or exceptionally slow WiFi connections, making it difficult for some guests to work online. There were instances where WiFi was reported as perfectly working and fast, but many guests encountered problems that rendered the service unusable. Despite the availability of a public WiFi network and free internet, the inconsistency in performance was evident.
Spa
The Hyatt Place Herndon Dulles Airport - East appears to lack spa and wellness amenities, which might be a consideration for travelers seeking relaxation and rejuvenation during their stay. While the hotel offers various other services, those looking specifically for a spa experience may need to explore alternative accommodations or nearby facilities. The absence of wellness features is a notable aspect and might influence the choice of stay for some guests.
Gym
The gym at Hyatt Place Herndon Dulles Airport - East receives mixed reviews from guests. On the positive side, many found the gym to be pleasant, well-maintained and clean. Guests appreciated that the fitness center is open 24/7, making it convenient for different schedules. The gym is noted for having essential equipment such as weights and a treadmill, which some guests found very satisfactory and functional.
However, several guests highlighted the small size of the gym and mentioned that it could benefit from having more variety and updated equipment. Some reported that certain fitness devices were defective and needed repair, indicating that maintenance could be improved. A few guests even noted the absence of a gym during their stay. While ideally suited for basic workouts, the gym could certainly use an expansion and better equipment provision to enhance the overall experience for fitness enthusiasts.
Pool
The pool at Hyatt Place Herndon Dulles Airport - East has garnered mixed feedback from guests. Many families appreciated the pool, highlighting that the kids especially loved it. Guests frequently mentioned the convenience of the pool access and the amenities associated with it. The indoor pool received praise for being heated, clean and well-maintained, providing a pleasant swimming experience that many enjoyed. However, there were some concerns about the pool's chlorine levels with some guests mentioning it was too high. Others pointed out that the pool was occasionally closed or unopen and there was a wish for better cleanliness. Despite some minor issues, the swimming pool generally offered a satisfactory experience, adding to the overall appeal of the hotel.
Parking
The parking situation at Hyatt Place Herndon Dulles Airport - East has received mixed feedback from guests. On the positive side, many appreciated that there were plenty of parking spaces available and the parking arrangement was generally described as easy and spacious. Guests found on-site parking conveniently accessible with some mentioning good free parking facilities and availability right in front of the hotel.
However, parking does come with its downsides. Many guests were displeased with the $10 per night fee for parking with some indicating that the parking fee was not clearly communicated at the time of booking. Some reviews highlighted that parking could get pricey and several expressed frustration about having to pay extra for parking. Additionally, there were occasional complaints about limited parking availability, especially on the last day of their stay.
Overall, while the parking is generally easy and ample, guests should be prepared for the additional cost associated with it. Proper communication about parking fees could enhance the experience for many visitors.
Family
The Hyatt Place Herndon Dulles Airport - East comes highly recommended for families, offering a variety of amenities and services that make it a great choice for those traveling with children. Families will appreciate the spacious rooms and suites that comfortably accommodate larger groups with facilities described as suitable for family stays.
Children particularly enjoyed the pool, which was a highlight for many guests. The breakfast service also received positive mentions with families finding it a pleasant start to their day despite occasional shortages of certain items and limited seating options for larger groups.
While the hotel provides several family-friendly features like cribs and baby chairs, some guests noted that there were only limited quantities available. This, coupled with the absence of roll-away beds, posed minor inconveniences for some.
The environment is described as quiet and well-kept, contributing to a relaxed family-friendly atmosphere. The staff's friendliness and helpfulness, especially their accommodating attitude towards pets, were repeatedly highlighted, contributing to a welcoming and comfortable stay.
Overall, the Hyatt Place Herndon Dulles Airport - East stands out for its spacious and clean rooms, supportive staff and enjoyable amenities, making it a solid option for families looking to stay in the area.
4 Star
Hyatt Place Herndon Dulles Airport - East offers a blend of convenience and comfort, making it a practical choice for travelers needing proximity to the airport. The hotel boasts four-star amenities and accommodations, including a hearty breakfast and generously sized rooms that many guests found cozy and comfortable. Reviews highlighted the clean and well-maintained facilities with the hotel providing a competitive pricing structure for its level of service.
Despite these positives, there were varying opinions on whether the hotel truly meets the four-star standard. Some guests felt that the amenities and overall experience were adequate and aligned with the four-star rating, while others believed the service and quality fell short of their expectations for a four-star hotel. Particularly, some noted that specific features like the bathroom could use improvements. Overall, Hyatt Place Herndon Dulles Airport - East is perceived as a good option for airport travelers looking for reliable and reasonably priced accommodation, although it may not fully deliver on the four-star promise for everyone.
Business
Hyatt Place Herndon Dulles Airport - East is a favored choice for business travelers seeking convenience and efficiency. Its proximity to the business area makes it an optimal option for those on work trips. The hotel features functional business amenities and facilities, contributing to a pleasant stay for business purposes. Guests appreciate the helpful staff who cater to their business needs effectively.
The rooms are outfitted with good desks, making them suitable for work. A quiet ambiance enhances productivity, while functional bathrooms add to the comfort. Breakfast, though not boasting extensive variety, is good and replenished regularly with the coffee being particularly praised.
Though some reviews note the absence of a business center and the age of certain facilities, the overall sentiment is that the hotel remains a reliable choice for business travelers. With its business-friendly orientation, it stands as a dependable venue for a productive stay.
Accessible
Located in close proximity to both the Metro and Dulles Airport, Hyatt Place Herndon Dulles Airport - East offers a convenient and accessible stay for travelers with disabilities. Guests have noted the hotel to be wheelchair friendly with numerous accessible facilities and easy access rooms. It includes dedicated mobility accessible rooms and even modular accessibility features, which ensure comfort and ease of movement for all guests. The hotel is designed with accessibility in mind, making it a good choice for those needing such features.
However, there were some mixed reviews about certain aspects of the hotel's accessibility. While many found the overall accessibility to be good, including features like accessible showers and rooms generally, a few did point out specific areas for improvement. For instance, some guests mentioned that the handicap room was located at the very end of the hall, making it difficult for seniors to walk the distance. Others noted the lack of an elevator and specific accessibility details, such as an inexplicably non-accessible bathroom in one instance.
Despite these challenges, the hotel's accessible location and helpful staff have been appreciated. The ease of hotel airport pickup further adds to the convenience. The amenities like wheelchair-friendly environments and accessible rooms make it suitable for guests with various disabilities, though some may find the need for minor enhancements in service and room placement.
Heated Pool
The heated pool at Hyatt Place Herndon Dulles Airport - East stands out as a notable feature, receiving positive remarks for its pleasant and warm water, maintained at an inviting 85 degrees. Guests consistently appreciated the comfort of the heated indoor pool, highlighting it as a great and nice aspect of their stay. Overall, the indoor heated pool provides a satisfying and enjoyable experience for visitors.
Indoor Pool
The indoor pool at Hyatt Place Herndon Dulles Airport - East receives mixed reviews from guests. It is frequently highlighted as a nice and inviting feature with some appreciating its warmth and availability. Families particularly enjoyed the pool with children finding it an exciting amenity. The pool is described as heated, making it a comfortable option for swimming multiple times during a stay. However, there are mentions of the pool sometimes being closed, which could be a disappointment for those anticipating its use. Overall, when available, the indoor pool adds a pleasant and enjoyable aspect to the hotel experience.
Dog Friendly
Hyatt Place Herndon Dulles Airport - East offers pet-friendly accommodations, allowing guests to bring their dogs along. The property is noted for being a safe and welcoming environment where people can be seen walking their dogs on the street. However, some guests have raised concerns about the pet policies, particularly the pet fee, which is considered unusually high and not clearly stated in advance. There is an additional charge of $100 for bringing a pet. Instances of dogs barking in neighboring rooms have also been reported, potentially affecting the peace and quiet of other guests. While the hotel is accommodating to those with pets, the smell of dogs has been noted by some visitors. Overall, Hyatt Place is a suitable option for pet owners, though the costs and potential disturbances from other pets are notable considerations.
Yes, Hyatt Place Herndon Dulles Airport - East has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hyatt Place Herndon Dulles Airport - East.
Yes, Hyatt Place Herndon Dulles Airport - East welcomes dogs.
Yes, parking facilities are available at Hyatt Place Herndon Dulles Airport - East.
Yes, Hyatt Place Herndon Dulles Airport - East has a gym.