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Summary of reviewsThe Hyatt Place Houston Galleria is frequently praised for its prime location in the heart of Houston. Situated near the Galleria Mall and offering easy access to major freeways, this hotel provides a convenient base for shopping, dining and exploring the city. Guests appreciate the hotel's proximity to a variety of restaurants and stores, underscored by a safe and quiet environment that appeals to families and individuals alike.
The hotel's breakfast receives mixed feedback but is generally appreciated for its extensive spread featuring oats, pancakes and fresh fruit. Guests find the breakfast to be filling and satisfying with several positive mentions of the breakfast staff and overall quality. However, some criticisms arise regarding limited options and the quality of certain items like coffee.
Rooms at the Hyatt Place Houston Galleria are highly regarded for their spaciousness, cleanliness and comfort. Bright and stylish layouts with ample space are a common highlight. Cleanliness is a consistent theme with many guests praising the quality and upkeep of the rooms and common areas. Occasional issues such as low water pressure and minor maintenance needs are noted but do not detract significantly from the overall positive experience.
The staff at the hotel are often described as friendly, accommodating and professional, particularly those at the reception and valet service. Guests find the staff interactions to be a key part of their pleasant stay, though there are sporadic reports of less cooperative service.
Parking at the hotel is exclusively valet and comes at an additional cost, which some guests find inconvenient. Despite the mandatory parking fees, the valet service is generally well-regarded for its quality and convenience.
Beds at the Hyatt Place Houston Galleria are mostly praised for their comfort and plushness with many guests finding them to be quite comfortable. There are occasional complaints about specific issues like wet or shapeless mattresses and pillow firmness, but the general sentiment towards the bedding is positive, highlighting restful and soft sleep experiences.
Overall, the Hyatt Place Houston Galleria is recognized for its excellent location, clean and comfortable accommodations, friendly staff and quality breakfast, making it a strong choice for travelers visiting Houston. Show more
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Categories
Family Friendly Hotel
The Hyatt Place Houston/Galleria is a family-friendly hotel. The Galleria area provides various dining and entertainment options suitable for families.
Dog Friendly Hotel
This hotel is listed as pet-friendly and is in close proximity to shopping areas. While specific pet amenities aren't detailed, Hyatt Place hotels generally offer comfortable accommodations for pets.
Hotel with Parking
Located in the Galleria area, this hotel offers parking for its guests. Its proximity to shopping and dining makes it a convenient choice.
Accessible Hotel
Hyatt Place Houston Galleria features wheelchair accessible guest rooms with 32-inch clear width doorways. All accessible hotel areas, including the pool, fitness center, restaurants, and business center, have accessible routes from the public entrance. Closed-captioning decoders are available for guest room televisions.
3-Star Hotel
The hotel is near The Galleria. It provides modern amenities, spacious rooms, complimentary breakfast, and a 24/7 guest kitchen, combining convenience and value.
Hotel with Outdoor Pool
The hotel features an outdoor pool suitable for guests looking to relax and unwind. Its location near The Galleria provides easy access to shopping and dining.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Room Types
King Room with Sofa Bed - High FloorThis room has air conditioning.
Queen Room with Two Queen Beds and Sofa Bed - High FloorFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 3 beds.
King Room with Sofa BedProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 2 beds.
One-Bedroom Suite with Sofa BedProviding free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds and Sofa BedProviding free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 3 beds.
Guest Reviews
8.1
Very Good
Location
Located in the heart of Houston, the Hyatt Place Houston Galleria enjoys widespread acclaim for its superb location. Nestled just a short walk away from the Galleria Mall, this hotel provides convenient access to shopping, dining and major attractions, making it a prime spot for both travelers and locals. The property is ideally situated near downtown Houston and offers easy access to major freeways like I-610, making exploration of the city a breeze.
Guests frequently praise the hotel's proximity to a wide array of restaurants and stores, emphasizing its convenience for various activities and errands. Clean and comfortable accommodations complement the strategic location, enhancing the overall guest experience. Many reviews highlight the quiet, safe environment surrounding the hotel, adding to the appeal for families and individuals alike.
The property is particularly noted for its cleanliness and friendly staff, elevating the stay experience. For those planning visits centered around shopping or city tours, the Hyatt Place Houston Galleria stands out as an exceptional choice due to its prime location and good value.
Breakfast
The breakfast experience at Hyatt Place Houston Galleria receives a mixed bag of reviews with notable positives and some areas needing improvement. Guests appreciated the extensive spread featuring oats, pancakes and fresh fruit, describing the breakfast as amazing and good. The quality breakfast was often highlighted alongside the cleanliness of the property. The breakfast was considered filling, decent and satisfying for some, offering good continental food and being hot with variety. Several reviews praised the breakfast staff and the overall quality of the offerings.
However, criticisms arose regarding the limited options and the unimpressive coffee quality. Some guests found the breakfast to be below expectations with mentions of cold and fried food, lack of variety and poor preparation quality. The breakfast's early end at 9 am also seemed inconvenient for a few. Specific complaints included burnt food, lack of essentials like milk and cream cheese and some dishes being unfit for consumption. Despite these drawbacks, the overall sentiment suggests a generally good breakfast experience that could benefit from improvements in variety and food quality.
Rooms
The rooms at Hyatt Place Houston Galleria receive high praise for their overall quality and comfort. Numerous reviews highlight the rooms' spacious and well-lit nature, describing them as clean, cozy and inviting. The showers stand out as a particular highlight, adding an extra touch of luxury to the stay. Guests frequently mention the cleanliness and comfort of the rooms, complimenting the fresh linens and general tidiness. Many visitors also appreciate the ample space and functionality of the rooms, noting large windows and stylish layouts.
However, there are occasional mentions of minor issues such as low water pressure and external noise disturbances. Some guests noted areas for improvement in room cleanliness and maintenance, though these comments are less frequent. Overall, the consensus leans heavily towards a positive experience with the spacious, clean and comfortable rooms leaving a lasting impression.
Beds
The beds at Hyatt Place Houston Galleria receive a mix of feedback from guests with many highlighting their comfort and plush feel. Several reviewers describe the beds as very comfortable and even super comfortable with one noting that even the pull-out bed was a pleasant surprise in terms of comfort. The words comfy and quite comfortable frequently appear, suggesting a generally positive sentiment towards the sleeping arrangements.
However, some guests report less favorable experiences, mentioning issues such as beds being wet, shapeless or broken. Certain reviews highlight unsatisfactory mattresses and concerns with the firmness of the pillows, indicating that experiences can vary. There are also mentions of issues like bad mattresses and lack of proper cushioning.
Despite these occasional negatives, the emphasis on comfort and plushness in the majority of reviews suggests that most guests find the beds at Hyatt Place Houston Galleria to be a restful and soft sleeping option.
Cleanliness
The cleanliness at Hyatt Place Houston Galleria leaves a mostly positive impression on guests, reflecting in numerous reviews describing the accommodations as very clean, well-maintained and comfortable. Many praised the overall upkeep of the hotel, noting that both individual rooms and common areas were clean and tidy. Highlighted features such as the showers consistently receive compliments for their quality. Guests often emphasize the clean and comfortable nature of their rooms, contributing to a pleasant stay.
However, there are occasional reports of housekeeping lapses and cleanliness issues. Some guests pointed out dirty carpets, unclean spots and instances where trash was not properly removed. Specific areas like the Valet Parking area also received feedback suggesting the need for improved cleanliness. Despite these isolated incidents, the predominant sentiment is one of a clean and well-managed hotel, ensuring a generally comfortable environment for visitors.
Staff
The staff at Hyatt Place Houston Galleria generally receive high praise for their friendliness and professionalism. Visitors frequently highlight the accommodating nature and courteous demeanor of the hotel staff, especially those at the reception desk, who are often described as awesome and helpful. The valet drivers also receive commendation for their professional and friendly service. Both the cleanliness of the hotel and the breakfast quality are acknowledged positively. However, there are occasional mentions of less positive experiences, including instances of uncooperative or invisible desk staff. Despite this, the overall sentiment leans towards a welcoming and pleasant interaction with most of the staff members.
Parking
When planning a stay at the Hyatt Place Houston Galleria, it's important to keep in mind the parking situation. The hotel offers valet parking exclusively, which incurs additional costs for guests. The valet service costs range from $21 to $35 per night, depending on the information provided. While some guests noted the cost as a potential downside, others appreciated the convenience and high quality of the valet service. Unfortunately, there is no public parking available or self-parking options, which some found inconvenient. The entrance to the parking lot can be confusing and awkward to navigate, adding to the parking challenges. Overall, while the valet service itself is well-regarded, the mandatory and often high parking fees are worth noting when considering accommodations at this location.
Yes, Hyatt Place Houston Galleria has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hyatt Place Houston Galleria.
Yes, Hyatt Place Houston Galleria welcomes dogs.
Yes, parking facilities are available at Hyatt Place Houston Galleria.