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Summary of reviewsInsignia Hotel Brooklyn, part of the Ascend Hotel Collection, is highly regarded for its prime location in Brooklyn’s Chinatown. Guests appreciate the easy access to local amenities and eateries, as well as the proximity to the subway, which makes exploring New York City convenient. The hotel is situated in a quiet and safe area with accessible parking, making it a favorable option for many visitors.
The rooms are often praised for their cleanliness and modern amenities. Although the rooms are compact, they are comfortable and well-maintained with spacious bathrooms and daily maid service ensuring a pristine environment. The beds are described as very comfortable, providing guests with a good night's sleep. However, the absence of certain amenities like slippers, toothbrushes and refrigerators, as well as occasional issues with odors, are noted by some.
Cleanliness is a standout feature at the hotel with the property and rooms consistently meeting high standards. Beautiful details and finishes in the accommodations, coupled with comfortable beds and modern bathrooms, contribute to a cozy and satisfying stay.
The staff is frequently commended for their friendliness and helpfulness, making guests feel welcome and aided throughout their visit. Despite minor mentions of rudeness, the overall sentiment is overwhelmingly positive regarding the professionalism and attentiveness of the team.
Guests find the free breakfast convenient but somewhat limited. While it serves as a quick start to the day, the basic offerings, predominantly toast and spreads, leave some desiring more variety and fresh options. The conclusion of breakfast service at 9am is also noted as early by some travelers.
In summary, Insignia Hotel Brooklyn offers a great combination of location, cleanliness and comfort, appealing to budget-conscious travelers. The friendly staff and convenient amenities, despite a few minor drawbacks, make it a well-recommended choice for visitors to New York City. Show more
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Categories
Family Friendly Hotel
Provides comfortable accommodations in Brooklyn. Its location offers a convenient base for families to explore the area's attractions.
Business Hotel
Accessible Hotel
3-Star Hotel
Room Types
King Room - Non-SmokingA seating area with a TV, a desk and a private bathroom are offered in this double room. The unit has 1 bed.
Double Room with Two Double Beds - Non-SmokingA seating area with a TV, a desk and a private bathroom are offered in this family room. The unit has 2 beds.
Queen Room - Non-SmokingA seating area with a TV, a desk and a private bathroom are provided in this double room. The unit offers 1 bed.
Queen Room - Disability Access/Non-SmokingA seating area with a TV, a desk and a private bathroom are featured in this double room. The unit offers 1 bed.
King Room - Accessible/Non-SmokingA seating area with a TV, a desk and a private bathroom are offered in this double room. The unit has 1 bed.
Guest Reviews
7.7
Good
Location
Nestled in the heart of Brooklyn’s Chinatown, Insignia Hotel Brooklyn offers a prime location for travelers. Guests appreciate its proximity to various amenities, particularly its easy access to the subway with the N line just a block and a half away. This connectivity makes it convenient to navigate the city and visit attractions like the Metropolitan Museum of Art. The neighborhood is bustling with a variety of local eateries, including HotPot and BBQ restaurants, providing a delightful culinary experience.
The area is described as quiet and safe, enhancing the appeal for visitors. Parking is also easy with a garage located right next to the hotel. Reviews consistently highlight the excellent location, which is both convenient and easy to find. While some mention that the location may not seem ideal at first glance, overall sentiment suggests that its benefits, including cleanliness and helpful staff, make it a favorable choice for many.
Breakfast
Guests at the Insignia Hotel Brooklyn, an Ascend Collection Hotel, appreciated the convenience of the free breakfast offered every morning. Many found it to be satisfactory and a nice, simple start to the day, although several mentioned that it was very basic and predominantly consisted of toast and spread. Some reviews highlighted that the breakfast lacked diversity and could be improved with additional options like eggs, pancakes or French toast. While it was effective for guests needing a quick meal to begin their day, others noted that it was monotonous, limited and carbohydrate-heavy. The breakfast was often described as weak and abysmal with some pointing out that the quality of bakery items was not the freshest. Additionally, a few reviewers were disappointed by the absence of hot meal options, describing it more as a light or continental breakfast. The breakfast service ending at 9am was also a point of mention for early risers needing satisfaction before checkout or daily activities.
Rooms
Insignia Hotel Brooklyn, part of the Ascend Hotel Collection, boasts rooms that are consistently praised for their cleanliness and efficiency. Guests appreciate the modern and exceptionally clean accommodations, as well as the spacious bathrooms equipped with quality products and a handy 3-dispenser for bath gel, shampoo and conditioner. The daily maid service receives high marks for maintaining the pristine condition of the rooms.
However, a recurring theme among reviews is the compact size of the rooms, which several guests described as very small or tiny. Despite their small size, the rooms are comfortable and deemed perfect for 1 or 2 people. The beds are reportedly very comfortable, making for a good night's sleep and the quiet ambiance adds to the overall comfort.
Budget-wise, the hotel strikes a good balance, offering reasonable room sizes for the price paid, especially considering its New York City location where compact rooms are the norm. Nonetheless, some guests have noted a desire for slightly larger accommodations.
On the downside, amenities like slippers, toothpaste, toothbrushes and refrigerators are missing, which might be a consideration for some travelers. Additionally, a few guests mentioned occasional issues with unpleasant odors, such as cigarette smoke and mildew.
Overall, the hotel provides clean and modern rooms that satisfy budget-conscious travelers, but potential guests should be prepared for the smaller room dimensions and lack of certain amenities.
Beds
At the Insignia Hotel Brooklyn, an Ascend Collection Hotel, guests consistently highlight the comfort of the beds, often describing them as very comfortable or super cozy. The majority of reviews indicate that the beds provide a restful experience with many guests noting the beds are comfortable and conducive to a good night's sleep.
However, there are mentions that some of the beds might be due for replacement in the near future and a few reviews express concerns about the size of the beds, specifying that double beds may be too small for some guests. A specific detail to consider is that the bed in the king room is reported to be more like a full size, which might not meet everyone's expectations.
Overall, while the comfort of the beds receives high marks, potential guests may want to verify bed sizes and consider room type options to ensure the best fit for their needs.
Cleanliness
The Insignia Hotel Brooklyn, an Ascend Collection Hotel, earns frequent praise for its exceptional cleanliness. Guests often highlight the modern and clean bathrooms, comfortable beds and beautiful rooms adorned with high-quality details and finishes. The property itself is noted to be clean and quiet with convenient parking adding to the overall pleasant experience. Visitors found the cleanliness of both the hotel and the rooms to meet and often exceed, their expectations. Many reviews detail a consistent cleanliness throughout, contributing to a cozy and comfortable stay. Additionally, guests appreciated the friendly staff and great location, underscoring the hotel's commitment to maintaining a welcoming and tidy environment.
Staff
At Insignia Hotel Brooklyn, an Ascend Collection Hotel, guests frequently commend the hotel's staff for their friendliness and helpfulness. Many reviews highlight the positive interactions with the front desk personnel, noting their professionalism and willingness to accommodate requests. The staff's understanding and courteous nature are often described as excellent, contributing to an overall pleasant and informative experience. Visitors appreciate the team's efforts in assisting with luggage storage and addressing any needs promptly. Despite a couple of mentions of rudeness, the overwhelming sentiment is that the staff is friendly, kind and dedicated to providing great customer service.
No, Insignia Hotel Brooklyn, an Ascend Collection Hotel doesn't have any pool.
No, a spa isn't available at Insignia Hotel Brooklyn, an Ascend Collection Hotel.
No, Insignia Hotel Brooklyn, an Ascend Collection Hotel doesn't allow dogs.
No, parking facilities aren't available at Insignia Hotel Brooklyn, an Ascend Collection Hotel.
No, Insignia Hotel Brooklyn, an Ascend Collection Hotel doesn't have a gym.