Hotel with SpaSummary of reviews related to the 'Spa' categoryVila Gale Collection Sintra's spa receives mixed reviews but generally garners positive feedback for its amenities and services. Many guests praise the indoor pool and spa, describing them as amazing, pleasant and well-maintained. The sauna, Turkish bath and jacuzzi are noted as beneficial, making the spa experience worthwhile.
However, some reviewers mention that the spa can feel crowded and is often filled with children, which detracts from the tranquility some guests seek. The requirement for spa access by appointment only is another point of contention with some guests unable to secure bookings even with prior contact.
In terms of facilities, the spa features a variety of amenities but is described as basic by some, who expected more from a 5-star hotel. Issues like water temperature fluctuations, mild steam rooms and weak jets in the hot tub are highlighted. Cleanliness and maintenance receive mixed comments with some pointing out dirty spa floors and poorly lit areas.
Massage services and staff friendliness receive high praise, enhancing the overall spa experience. However, the limited availability of these services can be a drawback. The spa area itself is noted as very complete and while some guests were not satisfied with its peacefulness due to noise and overcrowding, others found it to be a pleasant and bright space.
The hotel's focus on family-friendly activities means the spa often accommodates children, which can be a downside for adults seeking relaxation. Despite the mixed feedback, many guests still find the spa to provide good quality and enjoyable experiences.
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