Hotel with SpaThe onsite spa at this hotel is extensive with 25 treatment rooms.
It offers a variety of massages (deep-tissue, hot stone, sports, Thai), body wraps, facials, aromatherapy, reflexology, and has a sauna and steam room.
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Summary of reviews related to the 'Spa' categoryThe Fiesta Americana Hacienda Ixtapan de La Sal offers a mixed experience in its spa facilities, though the positive aspects often shine through. Many guests praise the spa for its excellent service, particularly highlighting the massages and the attention from the massage therapists. The spa area is quite large, providing a range of services with the spa pool being a notable feature that guests found enjoyable. The price-service ratio for the treatments is considered good and many guests appreciated the excellent customer service they received.
However, several reviews point to areas needing improvement. Some visitors found the spa service lacking, described the cabins as subpar and noted that certain elements, such as the jacuzzi, were sometimes non-functional or in need of remodeling. Additionally, the spa area was occasionally seen as feeling a bit outdated or abandoned. Complaints also included bad odors around the indoor pool and discomfort at the bar seating adjacent to the spa.
In summary, while the spa at Fiesta Americana Hacienda Ixtapan de La Sal generally provides a good experience with excellent massages and customer service, there are inconsistencies in the facilities and service quality that could benefit from attention and updates.
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