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Summary of reviewsLotus by Hotel Inn presents a compelling choice for travelers, largely due to its prime location and strong customer service. Situated conveniently near the airport and major thoroughfares like I84, it allows easy access for those catching flights or embarking on road trips. Despite its proximity to bustling areas, the hotel maintains a tranquil environment, perfect for rest. Guests appreciate the accessible amenities, such as gas stations and dining options, all within reach, making it a budget-friendly yet convenient option for visitors to Boise. The ample parking facilities enhance this convenience further.
The hotel’s rooms, though situated in an older property, are benefiting from ongoing renovations, with many guests acknowledging their cleanliness and value for money. The proactive approach to improvements reflects a commitment to guest satisfaction, complemented by the welcoming and friendly hotel staff who significantly enhance visitors' experiences. Staff members receive praise for their helpfulness and warm demeanor, contributing to a welcoming atmosphere at the hotel.
However, cleanliness remains an area with mixed reviews. While some guests encounter issues with room and bathroom cleanliness, others praise the hotel for clean sheets and towels. This discrepancy highlights ongoing challenges in housekeeping efficiency. The beds offer mixed feedback as well, with many finding them comfortable, though issues such as broken bed springs and unsatisfactory pillows were noted by a few guests. Despite isolated reports of bed bugs, guests often remark on the comfort of the beds.
Overall, Lotus by Hotel Inn offers a strategic location and friendly service, making it a smart choice for budget-conscious travelers seeking convenience. As ongoing improvements progress, the hotel shows potential for enhancing guest experience further, particularly in cleanliness and bedding.
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