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Summary of reviewsBorj Des Cascades & Spa, situated amidst the stunning Ouzoud Falls, offers an enchanting retreat for nature lovers and those seeking tranquility in the mountains. Its prime location allows guests to enjoy breathtaking views of the waterfalls and valleys, creating a serene and picturesque environment. The hotel's architecture, reminiscent of a clifftop castle, seamlessly blends with its natural surroundings, providing unobstructed vistas from each room and especially from the inviting infinity pools. The rooftop terrace, with its captivating pool area, is a particular highlight, offering a magical setting to unwind and enjoy the scenic beauty.
Guests consistently praise the dedicated and personable staff, whose warm hospitality greatly enhances the overall experience. The staff's friendliness and attention to detail create a welcoming atmosphere, with individuals like Ms. Ameena, Larbi, Samir, Fatima, and Emma receiving special mentions for their exceptional service.
The rooms at Borj Des Cascades & Spa are spacious and well-maintained, featuring comfortable beds that contribute to a restful stay. The cleanliness and condition of the rooms are generally lauded, with the breathtaking waterfall view from private balconies elevating the experience. Though some guests note the absence of specific amenities like hairdryers and occasional maintenance needs in bathrooms, these are overshadowed by the overall room quality and the compelling natural backdrop.
The hotel offers a varied culinary experience, with both local and international cuisine available. Guests appreciate the combination of delicious meals and a picturesque dining ambiance. The breakfast buffet receives praise for its generous offerings, though there are calls for improvement in service timing and selection. Dinner similarly enjoys positive feedback, though the menu could benefit from more diversity and consistency in restaurant availability.
While the spa promises relaxation and skilled treatments, its accessibility has been inconsistent, with closures and limited services occasionally disappointing guests. Despite this, anticipation for a fully operational spa remains high, as it would complement the hotel's tranquil appeal.
Overall, Borj Des Cascades & Spa provides a luxurious yet affordable escape, marked by spectacular views, attentive service, and a harmonious blend of elegance and nature. While certain aspects could be refined to meet five-star expectations, the enchanting setting and memorable experiences leave a lasting impression, making it a highly recommended destination at the Ouzoud Falls.
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