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Summary of reviewsDoubleTree by Hilton Stoke-on-Trent generally earns positive reviews for several key aspects, particularly its well-situated location, accommodating facilities and helpful staff. Its proximity to local attractions such as Waterworld, Alton Towers and The Potteries makes it an attractive option for both leisure and business travelers, while its serene setting and convenient access to shops and transportation hubs add further appeal.
Guests often commend the breakfast for its variety, freshness and generous portions. The buffet breakfast, offering both hot and cold options including vegan selections, is frequently highlighted as a standout feature. The friendly and attentive service further enhances the dining experience, making breakfast a highlight of many stays.
Dinner experiences, while praised for the quality of food and accommodating dining staff, show some inconsistencies. While many diners appreciated the delicious and well-cooked meals, a number of guests pointed to issues with pricing, slow service and occasional lapses in food quality.
The rooms at the hotel are generally lauded for their cleanliness, spaciousness and modern decor. Comfortable beds and well-designed bathrooms contribute significantly to a pleasant stay. Nevertheless, issues such as inadequate ventilation in rooms and occasional lapses in cleanliness and amenities have been raised by some guests.
Cleanliness overall is a strong point with guests frequently noting the spotless and well-maintained condition of the rooms and common areas. This meticulous attention to hygiene contributes to an inviting atmosphere throughout the hotel.
Staff at DoubleTree by Hilton Stoke-on-Trent are often highlighted as a significant asset with many guests praising their friendliness, professionalism and willingness to assist. However, a few guests noted inconsistencies in service levels, particularly in the restaurant.
The free WiFi is mostly well-regarded for its reliability and speed with guests appreciating its availability throughout the hotel. However, there were a few mentions of speed issues and initial confusion over whether the service is complimentary.
The gym and leisure facilities are another positive aspect with guests commending the well-equipped and spacious gym, alongside the inviting pool area. While some noted the pool's small size and occasional overcrowding, it remains a favored feature for many guests.
Parking at the hotel receives mixed reviews. While there is ample, secure and convenient parking available, the additional £5 per day charge is a common point of contention among guests, who often express dissatisfaction with the unexpected fees.
Family travelers find the hotel particularly accommodating with spacious rooms, thoughtful amenities for children and a warm, welcoming atmosphere. The hotel’s location and leisure facilities, including the pool and nearby family attractions, make it a popular choice for those traveling with kids.
In summary, DoubleTree by Hilton Stoke-on-Trent provides a convenient and comfortable stay with a variety of amenities and friendly service, though a few areas such as dinner service and parking fees may require attention. The hotel remains a popular choice for visitors to the area, offering an overall positive experience with particular strengths in breakfast offerings, room quality and family accommodations.
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