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Summary of reviewsCrowne Plaza Birmingham NEC, an IHG Hotel, enjoys exceptional praise for its prime location, especially from event-goers and business travelers. Nestled near the NEC, Resorts World Arena, the Vox Conference Centre and major transportation hubs like Birmingham International Airport, its accessibility is a significant advantage. Guests appreciate the pleasant surrounding area with scenic views of a nearby lake, making it a favorable venue for attending concerts, exhibitions and conferences.
Breakfast at the hotel generally receives high marks with guests often describing it as amazing and delicious due to the wide variety of options—including full English, continental, vegan and gluten-free choices. Notable favorites include freshly squeezed orange juice, tasty bacon and well-prepared omelets. However, inconsistencies such as cold food, slow service due to high guest volume and occasional issues with cleanliness and equipment slightly mar the experience. Regardless, the friendly staff adept at handling dietary needs elevate the overall breakfast experience.
Dinner receives mixed reviews. Many guests found the food excellent, praising the variety and presentation of the dishes, but service issues like slow delivery and sometimes lukewarm food detract from the dining experience. While the restaurant staff are generally friendly, the bar area can be problematic with overwhelmed staff and higher prices. Restricted restaurant hours sometimes inconvenience guests.
Guest rooms mostly please with their spaciousness, cleanliness and comfort, particularly the comfy beds and modern touches. However, dated decor and occasional issues with amenities like air conditioning and the cleanliness of some rooms indicate a need for refurbishment. Despite this, the hotel's staff are frequently praised for their efficiency and friendliness, contributing significantly to a positive stay.
Cleanliness across the hotel is highly commended with rooms and communal areas maintained in excellent condition. Though minor issues crop up occasionally, the overall impression remains that the hotel is very clean and well-kept.
Staff at Crowne Plaza Birmingham NEC receive extensive kudos for their professionalism, helpfulness and friendliness. From reception to cleaning and bar staff, guests feel genuinely cared for, enhancing their overall stay. Smooth check-in and check-out processes also receive high praise.
WiFi service at the hotel has mixed reviews with many finding it reliable and strong, but a notable number reporting slow speeds and connection issues. The gym, while equipped with necessary basics, is small and limited, potentially disappointing those seeking extensive fitness facilities.
Parking at the hotel is generally convenient with ample on-site spaces and shuttle services. However, additional charges for parking are a common gripe with varied opinions on whether the fee is reasonable.
Families find the hotel particularly accommodating with spacious rooms and friendly staff creating a welcoming atmosphere. Children receive special attention, such as complimentary goodie bags at breakfast, contributing to a family-friendly vibe.
In summary, Crowne Plaza Birmingham NEC stands out for its excellent location, comfortable accommodations and attentive staff. While there are areas for improvement, especially concerning dining service speeds, room updates and WiFi stability, it remains a solid choice for travelers seeking convenience and quality service in Birmingham.
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