The Sutherland Arms
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Sutherland Arms provides a welcoming and comfortable accommodation experience, characterized by its well-regarded hospitality and convenient location. Guests find the hotel ideally situated for exploring notable areas within Stoke-on-Trent, offering easy access to local shops, restaurants, and attractions like Trentham Gardens. While the area’s visual appeal is mixed, the friendliness of the staff and the cleanliness of the property leave a memorable impression.
The communal kitchen attracts positive feedback, allowing guests to enjoy a flexible, self-service breakfast with a variety of options catering to different dietary needs. This setup is complemented by a warm pub atmosphere known for its good selection of ales and a well-appreciated Sunday roast, making weekend dining a highlight.
Rooms at The Sutherland Arms receive high praise for their comfort and cleanliness, with bright, spacious designs that feel like a home away from home. The comfort of the beds, accompanied by quality linens and thoughtful amenities, ensures restful nights for guests. Both the rooms and communal areas maintain an impeccable standard of cleanliness, enhancing the overall sense of comfort.
Above all, what stands out is the exceptional standard of service provided by the staff. Guests regularly commend the team for their warm, attentive, and helpful nature, with mentions of hosts like Ken, Justin, Steve, and Hayley contributing to a homely atmosphere. Their dedication to guest satisfaction is a recurring theme, cementing The Sutherland Arms’ reputation as a truly hospitable stay.
While some reviews point out minor challenges, such as parking and dining options during weekdays, the overall experience is positive, underscored by excellent service, cleanliness, and comfort. The Sutherland Arms emerges as a favorable choice for travelers seeking a comfortable and welcoming environment at a good value.
Categories
The communal kitchen attracts positive feedback, allowing guests to enjoy a flexible, self-service breakfast with a variety of options catering to different dietary needs. This setup is complemented by a warm pub atmosphere known for its good selection of ales and a well-appreciated Sunday roast, making weekend dining a highlight.
Rooms at The Sutherland Arms receive high praise for their comfort and cleanliness, with bright, spacious designs that feel like a home away from home. The comfort of the beds, accompanied by quality linens and thoughtful amenities, ensures restful nights for guests. Both the rooms and communal areas maintain an impeccable standard of cleanliness, enhancing the overall sense of comfort.
Above all, what stands out is the exceptional standard of service provided by the staff. Guests regularly commend the team for their warm, attentive, and helpful nature, with mentions of hosts like Ken, Justin, Steve, and Hayley contributing to a homely atmosphere. Their dedication to guest satisfaction is a recurring theme, cementing The Sutherland Arms’ reputation as a truly hospitable stay.
While some reviews point out minor challenges, such as parking and dining options during weekdays, the overall experience is positive, underscored by excellent service, cleanliness, and comfort. The Sutherland Arms emerges as a favorable choice for travelers seeking a comfortable and welcoming environment at a good value.
Small Bed & Breakfast
As a bed and breakfast, The Sutherland Arms typically offers a more intimate and personalized experience. The cozy setting and traditional charm make it appealing for guests seeking a quaint stay.
3-Star Bed & Breakfast
This bed and breakfast provides good value for money. Its convenient location enhances the overall travel experience, and guests often highlight the friendly and informative staff, contributing to a warm atmosphere.
Cheap Bed & Breakfast
Guest Reviews
The Sutherland Arms offers a mixed experience when it comes to its location, catering well to guests looking to explore Stoke-on-Trent and its surrounding attractions. Many visitors found the hotel conveniently situated near local shops, pubs, and restaurants, making it easy to reach the town center on foot. The proximity to Trentham Gardens and the Emma Bridgewater factory appeals to those interested in exploring local sights, with excellent access to nearby supermarkets enhancing the stay.
However, the area itself can feel a bit run down, with street parking being a challenge, and no dedicated parking available. The hotel’s position above a pub provides a lively atmosphere, though some guests mention occasional noise from downstairs events, like karaoke. The entrance might not be the most impressive, but the spacious, clean rooms and exceptionally friendly staff compensate for this, offering a welcoming touch to the accommodation.
Despite some setbacks regarding its remote location from the city center, such as a longer walk from the train station, the property remains a practical base for those exploring the Potteries or visiting Stoke City’s ground. The combination of accessible amenities and warm hospitality makes it a favorable choice for travelers seeking comfort and convenience over aesthetic ambience.
Guests at The Sutherland Arms often highlight the communal kitchen as a favored feature for its well-equipped setup, allowing visitors to prepare their own breakfasts. This do-it-yourself arrangement is complemented by a diverse selection of breakfast items, including cereals, yoghurts, eggs, bread, and croissants, catering to various dietary requirements. Many appreciate the plentiful supplies and the opportunity to socialize with other guests over breakfast.
Though some mention the absence of a traditional breakfast service, others view the self-serve continental breakfast as a convenient, flexible option with ample choice. The setup allows guests to help themselves at their leisure, with basic ingredients like milk, cereal, and bread readily available. Guests have noted the convenience of being able to prepare food in their own time, free from the constraints of a fixed breakfast hour.
While certain reviews suggest the breakfast could be more extensive, the overall consensus regards the self-service approach as a practical and enjoyable experience. The cleanliness and friendliness of the host add to a welcoming atmosphere, making it a favorable experience for many. The Sutherland Arms provides a unique take on breakfast with its communal kitchen, offering both comfort and convenience.
When dining at The Sutherland Arms, guests can expect a warm, friendly atmosphere typical of a lively local pub. It is known for its good selection of real ale which is highly praised by visitors. Although the pub does not offer regular dinner options due to occasional staffing issues, the highlight is their delicious Sunday roast, which is both delightful and sensibly priced. Those choosing to eat at the pub on Sundays can enjoy a hot, satisfying meal. While dairy-free options might be limited, the pub compensates with a variety of suitable breakfast offerings available directly in the guests' rooms, ensuring convenience and accessibility. Additionally, nearby restaurants come highly recommended by staff, providing guests with ample dining alternatives. For those who might face transportation hiccups, the hotel staff goes the extra mile by arranging alternative transport to ensure guest dining experiences remain uninterrupted.
The Sutherland Arms receives glowing praise from guests, with reviews consistently highlighting the exceptional quality and comfort of the rooms. Travelers describe the rooms as spacious, clean, and beautifully decorated, creating a warm and inviting atmosphere that feels like a home away from home. The beds are highly regarded for their comfort, often employing words like "super comfy" to emphasize how restful the sleep experience is.
Guests appreciate the attention to detail in the rooms, noting the well-appointed furnishings and thoughtful amenities, such as tea-making facilities and plenty of space to relax, often enhanced by cozy seating arrangements and charming decor. Cleanliness is a standout feature, with many pointing out the immaculate condition of both the rooms and bathrooms, adhering to exemplary standards that meet guest expectations.
The accommodation is particularly suited for a comfortable stay, whether it’s for a short overnight visit or a longer period. Many reviews highlight the value for money, describing rooms that are both beautiful and reasonably priced. A well-equipped communal kitchen adds convenience, providing guests access to a good selection of breakfast offerings, contributing to the overall positive experience.
Friendly staff and a welcoming environment further enhance the stay, making The Sutherland Arms a lovely choice for travelers seeking comfortable and clean accommodation.
The Sutherland Arms offers an inviting experience with its beds receiving positive remarks from guests. The accommodation features a variety of bed types, frequently praised for their comfort. Visitors often highlight the overall comfort of the mattresses, allowing them to enjoy restful nights. Guests appreciate the quality linen, which enhances the cozy feel of the beds. The rooms are complemented by thoughtful details, such as soft squishy pillows, which add to the pleasant sleeping experience.
While some reviewers noted minor issues, such as beds being two singles pushed together or mattresses being slightly firm, the prevailing sentiment underscores the beds' comfort. Guests consistently describe the beds as comfortable, with many describing them as very comfy or super comfortable, suggesting a commitment to ensuring a pleasant stay. The bedding arrangements, paired with spacious rooms and additional amenities, contribute to creating a welcoming environment at the hotel.
The Sutherland Arms offers an exceptional stay with a strong emphasis on cleanliness and comfort. Guests consistently praise the immaculate condition of the rooms, describing them as clean, cozy, and extremely well furnished. The communal kitchen receives high marks for being spotlessly clean and fully functional, stocked with a variety of essentials like cereals, milk, coffee, and even pastries. Visitors appreciate the modern amenities and thoughtful touches throughout the hotel, contributing to a homely and welcoming atmosphere. The rooms are described as spacious, airy, and bright, with comfortable beds and tasteful decor. Staff members receive compliments for their friendliness and helpfulness, enhancing the overall experience. Despite minor concerns about bathroom cleanliness in a few instances, the overwhelming sentiment highlights the hotel's impeccable upkeep and excellent value for money, which ensures a pleasant and satisfying stay.
The Sutherland Arms is gaining a reputation for its exceptional hospitality, marked by a team of staff that sets a high standard for warm and attentive service. Guests consistently share their positive experiences, highlighting the staff's friendly and welcoming nature. Whether it’s the owners, Ken and Justin, or other team members like Steve and Hayley, they all seem to embody a genuine commitment to making guests feel right at home. The hosts are not only described as lovely and kind but are also praised for going above and beyond to accommodate visitors' needs. This sense of cordiality extends to the pub's regular patrons, enhancing the overall inviting atmosphere.
The dedication to service is evident in the attentive manner with which the staff addresses both routine inquiries and unexpected requests, like securing a taxi at short notice. The check-in process is notably efficient, and guests appreciate the proactive communication prior to their arrival. With Steve and Polly among the standout hosts, every interaction appears to be marked by a sincere willingness to assist, combined with an understanding of health and safety protocols, ensuring guests feel both welcome and secure.
Overall, it is clear that The Sutherland Arms' staff contribute significantly to the establishment's appeal, creating memorable experiences through their dedication to friendliness, helpfulness, and hospitality. Guests often express intentions to return, a testament to the warm and accommodating environment crafted by this exceptional team.
The Sutherland Arms offers a stay characterized by good value for money, making it well-suited for those seeking a basic yet comfortable experience. Located conveniently, visitors appreciate its favorable position, which enhances the overall travel experience. Guests often highlight positive interactions with the friendly and informative staff, noting a warm atmosphere created by the dedicated team. Hayley, mentioned as a key figure in the establishment, is praised for her exceptional energy, time, care, and dedication, which evidently shines through in the hospitality guests receive. While cleanliness meets adequate standards and there can be minor issues, these are promptly addressed by the responsive management. The hotel serves as a suitable option for those looking for an adequate stay, especially for short visits.
Location Show Map
Location
However, the area itself can feel a bit run down, with street parking being a challenge, and no dedicated parking available. The hotel’s position above a pub provides a lively atmosphere, though some guests mention occasional noise from downstairs events, like karaoke. The entrance might not be the most impressive, but the spacious, clean rooms and exceptionally friendly staff compensate for this, offering a welcoming touch to the accommodation.
Despite some setbacks regarding its remote location from the city center, such as a longer walk from the train station, the property remains a practical base for those exploring the Potteries or visiting Stoke City’s ground. The combination of accessible amenities and warm hospitality makes it a favorable choice for travelers seeking comfort and convenience over aesthetic ambience.
Breakfast
Though some mention the absence of a traditional breakfast service, others view the self-serve continental breakfast as a convenient, flexible option with ample choice. The setup allows guests to help themselves at their leisure, with basic ingredients like milk, cereal, and bread readily available. Guests have noted the convenience of being able to prepare food in their own time, free from the constraints of a fixed breakfast hour.
While certain reviews suggest the breakfast could be more extensive, the overall consensus regards the self-service approach as a practical and enjoyable experience. The cleanliness and friendliness of the host add to a welcoming atmosphere, making it a favorable experience for many. The Sutherland Arms provides a unique take on breakfast with its communal kitchen, offering both comfort and convenience.
Dinner
Rooms
Guests appreciate the attention to detail in the rooms, noting the well-appointed furnishings and thoughtful amenities, such as tea-making facilities and plenty of space to relax, often enhanced by cozy seating arrangements and charming decor. Cleanliness is a standout feature, with many pointing out the immaculate condition of both the rooms and bathrooms, adhering to exemplary standards that meet guest expectations.
The accommodation is particularly suited for a comfortable stay, whether it’s for a short overnight visit or a longer period. Many reviews highlight the value for money, describing rooms that are both beautiful and reasonably priced. A well-equipped communal kitchen adds convenience, providing guests access to a good selection of breakfast offerings, contributing to the overall positive experience.
Friendly staff and a welcoming environment further enhance the stay, making The Sutherland Arms a lovely choice for travelers seeking comfortable and clean accommodation.
Beds
While some reviewers noted minor issues, such as beds being two singles pushed together or mattresses being slightly firm, the prevailing sentiment underscores the beds' comfort. Guests consistently describe the beds as comfortable, with many describing them as very comfy or super comfortable, suggesting a commitment to ensuring a pleasant stay. The bedding arrangements, paired with spacious rooms and additional amenities, contribute to creating a welcoming environment at the hotel.
Cleanliness
Staff
The dedication to service is evident in the attentive manner with which the staff addresses both routine inquiries and unexpected requests, like securing a taxi at short notice. The check-in process is notably efficient, and guests appreciate the proactive communication prior to their arrival. With Steve and Polly among the standout hosts, every interaction appears to be marked by a sincere willingness to assist, combined with an understanding of health and safety protocols, ensuring guests feel both welcome and secure.
Overall, it is clear that The Sutherland Arms' staff contribute significantly to the establishment's appeal, creating memorable experiences through their dedication to friendliness, helpfulness, and hospitality. Guests often express intentions to return, a testament to the warm and accommodating environment crafted by this exceptional team.
3 Star
No, The Sutherland Arms doesn't have any pool.
No, a spa isn't available at The Sutherland Arms.
No, The Sutherland Arms doesn't allow dogs.
No, parking facilities aren't available at The Sutherland Arms.
No, The Sutherland Arms doesn't have a gym.
Location Show Map
More Options
