Info
Summary of reviewsHarbour Heights Hotel is highly praised for its exceptional location, offering breathtaking panoramic views of Poole Harbour, Brownsea Island and the Sandbanks peninsula. The elevated vantage point provides a serene environment ideal for relaxation and convenient access to local attractions, including beaches, shops and restaurants. Guests particularly enjoy the stunning views from the terrace and dining areas, which enhance the overall experience, despite noting some areas that require refurbishment.
Breakfast at Harbour Heights Hotel is generally well-received with guests appreciating the excellent food variety and the pleasant, attentive staff. The breakfast can be enjoyed through table service for hot dishes or buffet-style for continental options, often accompanied by scenic views. Although there are occasional lapses in service, most guests find the breakfast experience delightful.
Dinner at the hotel also garners positive feedback, particularly in the Chinese and Italian restaurants known for their exceptional quality and flavorful dishes. Despite occasional slow service and a limited menu at some venues, the combination of superb food, professional staff and exceptional views makes dining a standout aspect of the hotel.
The rooms at Harbour Heights Hotel feature spectacular views of the harbor, adding a memorable element to the stay. Most guests find the rooms comfortable and spacious with modern amenities, although some mention dated décor and minor maintenance issues. Cleanliness is consistently highlighted with rooms and common areas well-maintained, despite some areas needing attention.
Staff at the hotel receive high marks for their friendly, attentive and helpful service across various functions, contributing significantly to the positive guest experience. Specific staff members, such as those at reception and in dining areas, are often mentioned for their exceptional service.
The Wi-Fi connection and parking facilities receive mixed reviews. While some guests find the Wi-Fi satisfactory, others experience disruptions, particularly on weekends. Parking is appreciated when available, but the space can be tight and limited during high season.
The comfort of the beds stands out with many guests praising them as very comfortable, contributing to restful stays. However, there are occasional critiques regarding the pillows and bedding.
Overall, Harbour Heights Hotel positions itself as a high-class destination offering spectacular views, a serene environment and generally positive dining and accommodation experiences. While there are areas for improvement, particularly in décor and some services, the combination of beautiful surroundings, friendly staff and comfortable facilities make it a favored choice for visitors seeking a luxurious getaway.
Show moreRead review summaries for all categories
Categories
