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Summary of reviewsCloud City Hotel in Al-Baha receives ample praise for its exceptional location in the city's heart, which offers guests convenient access to essential services, shops, and parks such as the picturesque Rajadan Forest Park and Prince Hussam Park. This prime setting provides both ease and tranquillity, creating a seamless and serene stay for visitors. The hotel's breakfast experience is largely celebrated, with a varied and delicious buffet enjoyed on a stunning rooftop terrace. Staff members, particularly Mona Al-Ghamdi, enhance the meal with attentive and excellent service, though some suggest minor improvements in breakfast variety and quality.
Accommodations at Cloud City Hotel vary, with many guests appreciating the spacious, clean, and well-equipped rooms, complete with comfortable beds and Beinsport subscriptions for sports enthusiasts. However, some rooms are noted for being cramped or outdated, with occasional issues like poor drainage and dusty windows. Despite these concerns, the general cleanliness of the hotel is frequently commended, from the corridors to the beds, fostering a sense of elegance and comfort throughout the property.
The hotel staff consistently shine as the highlight of guests' experiences, receiving accolades for their exemplary service and hospitality. Individuals such as Rayan, Abdul Ilah, and Turki stand out for their exceptional responsiveness and warmth, with all team members contributing to an inviting atmosphere. Although parking facilities can be limited during busy periods, with some guests pointing out the lack of shaded or basement areas, nearby public parking often suffices. Overall, Cloud City Hotel delivers a largely positive experience, marked by its ideal location, commendable service, and welcoming environment.
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