4-Star HotelThis hotel is well-regarded for its superb location close to the Serra da Estrela summit and its helpful staff. It offers comfortable and cozy rooms, indoor and outdoor pools, ski facilities including lessons and storage, and a good breakfast, making it suitable for both leisure and ski tourism.
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Summary of reviews related to the '4 Star' categoryLuna Hotel Serra da Estrela is a well-located establishment in Portugal, offering stunning views that make for a memorable stay. Despite its four-star rating, many guests have felt that the hotel's amenities and services fall short of expectations. The overall quality of the facilities seems more akin to a three-star hotel with many noting that the rooms and bathrooms are outdated and in need of renovation. The hotel's decor has been described as loveless and the maintenance issues, such as slippery bathtubs and erratic room temperature management, further contribute to the underwhelming experience.
The price point, often on the higher side, does not seem to align well with the quality offered. While some guests appreciate the comfort and good price/quality ratio, especially regarding the spaciousness and various options available, the general consensus is that the hotel's potential as a four-star destination is not fully realized. The structure is old and a thorough restoration could potentially elevate its status. Overall, Luna Hotel Serra da Estrela does provide comfort and beautiful views, but significant improvements are necessary to meet the expectations of a four-star rating.
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