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Summary of reviewsIbis Alcala de Henares La Garena is favorably reviewed for its strategic location near key points around Madrid. Positioned close to major highways and a nearby train station, the hotel offers accessible routes to Madrid's airport, city center and surrounding areas. Guests appreciate its peaceful setting away from the city's hustle with essential amenities like supermarkets and restaurants within walking distance. Free parking further enhances its appeal for travelers with cars, despite its distance from Alcala de Henares' historic center.
The hotel's breakfast is widely praised for its variety, quality and completeness. Guests enjoy the continental breakfast, fresh offerings and extensive buffet selection. While some note the breakfast could be more varied and healthier and a few report organizational issues, the general consensus is highly positive.
Dining options at the hotel receive mixed reviews. The 24/7 bar and simple dining service are convenient, especially for late-night meals and the on-site cafeteria is reasonably priced. However, the limited dinner menu, particularly on weekends and some quality concerns push guests to explore nearby restaurants for better variety and quality.
The rooms are considered modern, clean and comfortable, featuring large beds, spacious bathrooms and practical amenities. Though some guests find the rooms compact and the soundproofing inadequate, the overall comfort and functionality of the rooms are appreciated. The hotel’s quiet location and accommodating staff further enhance the stay experience.
Cleanliness is a standout feature at Ibis Alcala de Henares La Garena with consistently positive feedback on the immaculate rooms and facilities. The clean and comfortable environment, coupled with a seamless check-in process, provides a pleasant stay for travelers focused on hygienic standards.
The hotel staff are frequently praised for their friendliness and attentiveness. Guests highlight the warm and professional reception, efficient check-in process and the staff's accommodating nature, which significantly enhance the overall guest experience.
Free Wi-Fi at the hotel is generally well-reviewed for its reliability and quality, contributing positively to the guests' stay, despite occasional mentions of connectivity issues and missing information on internet usage.
The beds are notably comfortable and spacious, earning high marks for their large size and quality bedding. Most guests find the beds ideal for a restful stay, though there are occasional mentions of discomfort or mobility due to wheels.
As a three-star hotel, Ibis Alcala de Henares La Garena is praised for its practicality, comfort and value for money. It stands out for its clean facilities, renovated rooms and friendly staff, making it a solid choice for budget-friendly, short-term stays.
The hotel also excels in its pet-friendly policies, allowing dogs of any size and providing thoughtful amenities for pet owners. Guests can dine with their pets in the reception lobby, enhancing the overall experience for those traveling with furry friends.
Overall, Ibis Alcala de Henares La Garena is highly regarded for its strategic location, comfortable and clean rooms, friendly staff and accommodating pet policies, making it a reliable and practical choice for travelers. Show more
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Categories
3-Star Hotel
Located near the Complutum Roman archaeological site, this Ibis hotel is a great choice for value-conscious travelers interested in exploring the historic center. It's also conveniently located for business trips.
Hotel with EV Charging Stations
Dog Friendly Hotel
Room Types
Standard Double RoomThis air-conditioned and soundproofed room includes satellite TV, a telephone, desk and private bathroom with shower.
Standard Twin RoomThis air-conditioned and soundproofed room includes satellite TV, a telephone, desk and private bathroom with shower.
Double Room with Sofa BedThe double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a bidet. The double room features a sofa, parquet floors, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
Ibis Alcala de Henares La Garena is strategically located for travelers seeking easy access to various key points around Madrid. The hotel is conveniently positioned near major highways like the A2, making it an ideal spot for those commuting between Madrid's airport, the city center and other areas like Zaragoza and Malaga. For those avoiding the hustle and bustle of central Madrid, this location offers a peaceful retreat with essential amenities close by.
The hotel’s vicinity boasts several supermarkets, restaurants and shopping centers, ensuring that guests have everything they need within walking distance. Public transportation options, including a nearby train station offering direct routes to Madrid, add to the convenience. Free parking is a notable perk, making it an excellent choice for travelers with cars.
Despite being somewhat distant from Alcalá de Henares' historic center, this can be reached with a 20-30 minute walk or a short bus or train ride. The peaceful industrial-commercial area where the hotel resides ensures a quiet stay, suitable for rest and relaxation after a day of travel or exploration. Guests appreciate the location's balance of accessibility, value for money and the surrounding amenities that cater to both leisurely activities and travel necessities.
Breakfast
The breakfast offerings at Ibis Alcala de Henares La Garena have garnered a mix of reviews but lean largely positive. Guests laud the breakfast for its variety, quality and completeness, frequently describing it as very good to excellent. The continental breakfast, in particular, is appreciated for its good range of food, including gluten-free options and ample choices. Many guests highlight the freshness and plentiful nature of the offerings.
Numerous reviews mention the exceptional nature of the breakfast, often using terms like awesome, perfect and spectacular. The buffet breakfast stands out for its extensive and well-maintained selection with some reviews noting the presence of hot dishes and the overall quality of the products.
However, there are some criticisms. A few guests find the breakfast to be quite expensive and think it could benefit from more variety and healthier options. Some reviews mention the lack of certain amenities such as decaf machine coffee, leading to additional charges at the bar. Moreover, issues like low-quality pastries, lack of organization in the dining room and occasional shortages or non-functioning equipment were noted.
Overall, while there are areas for improvement, the majority of guests seem satisfied with the breakfast experience at Ibis Alcala de Henares La Garena, particularly applauding its variety, quality and the convenience it offers.
Dinner
Dining at the Ibis Alcala de Henares La Garena receives mixed feedback from guests. The hotel offers a 24/7 bar and simple dining service, providing a convenient option for late-night meals until 11 p.m. The on-site cafeteria is noted for being great with reasonable prices and the bar service includes tapas and food, making it a cozy spot for a snack or a casual meal. Sandwiches and pizzas are available on weekends and the breakfast is described as decent by some guests.
However, the restaurant's dinner options are seen as limited and lack variety, especially on weekends. Some guests have found the dinner to be too salty or not tasty with a few mentioning the high prices for the quality offered. Despite these drawbacks, the hotel's location provides plenty of alternatives with many restaurants, cafes and supermarkets within walking distance, offering diverse dining choices outside the hotel.
Overall, while the hotel provides convenient dining options and some guests enjoy the food, others prefer to explore the nearby dining establishments for more variety and quality.
Rooms
The rooms at Ibis Alcala de Henares La Garena are generally modern, clean and comfortable, making them a suitable option for travelers looking for practical lodging. Guests frequently appreciate the large and very comfortable beds, as well as the spacious bathrooms which often stand out for their cleanliness and modern design. Despite being described as small or compact by some, these rooms are deemed adequate for a good night’s sleep and functional for short stays, offering everything one might need, including shower towels, a small fridge and necessary bathroom amenities such as a hairdryer.
The soundproofing could be improved as some guests noted hearing noise from the hallways and adjacent rooms. However, the hotel’s quiet location and free on-site parking are significant bonuses. Additionally, the lack of proper desk space in the smaller rooms might be an issue for those needing a work area, but a well-configured room can still meet basic needs effectively.
In terms of comfort, the rooms are fitted with modern decor and practical furnishings, including options for smoking or non-smoking rooms. Whether traveling solo, as a couple or as a small family, the rooms are designed to be utilitarian, though the triple rooms have been noted to feel a bit tight.
Overall, while some room features such as decoration and soundproofing could use enhancements, the hotel compensates with its modern design, accommodating staff and convenient facilities, making it a solid choice for a brief and comfortable stay in Alcala de Henares.
Beds
At the Ibis Alcala de Henares La Garena, guest experiences with the beds tend to lean significantly towards comfort and satisfaction. Many visitors praise the beds as super comfortable, highlighting their spaciousness and the quality of the bedding. Comments frequently mention the large size of the beds, describing them as huge and ideal for a relaxing stay. The comfort of the mattresses and pillows also receives positive notes with several guests specifically pointing out the cozy and warm feel, as well as the support provided.
However, it is worth noting that some guests found the beds to be less than ideal, mentioning uncomfortable mattresses or inconvenient features like wheels that caused the bed to move. Despite these outliers, the prevailing sentiment is that the beds at Ibis Alcala de Henares La Garena offer a restful and pleasant experience, making it a comfortable choice for many travelers.
Cleanliness
Travelers consistently praise Ibis Alcala de Henares La Garena for its impeccable cleanliness and modern facilities. Guests frequently mention the hotel's clean and modern rooms, spotless bathrooms and the overall tidy condition of the premises. The bedding is noted as comfortable, contributing to a practical and homey experience. The friendly and uncomplicated check-in process adds to the overall positive atmosphere. Though a few minor areas, like the showers in the basement, need more attention to cleanliness, overall satisfaction with the cleaning standards is high. The clean environment, modern decor and easy access make it a reliable choice for comfort-focused travelers.
Staff
The staff at Ibis Alcalá de Henares La Garena has received high praise for their friendly and attentive demeanor. Guests consistently highlight the courteous and professional treatment they receive from the hotel personnel. Many appreciate the warm, welcoming and personable approach of the staff, noting that their helpfulness and kindness significantly enhance the overall stay experience. The receptionists, in particular, are often mentioned for their politeness and efficiency, contributing to a smooth check-in process despite a few isolated incidents of rudeness. The cleaning staff and front desk personnel are commended for being considerate and accommodating, including special touches like heating baby food for guests. Overall, the hotel's staff is described as an excellent representation of the Ibis brand with their personable and attentive service standing out as one of the best aspects of the guest experience.
Wi-Fi
The reviews of Ibis Alcala de Henares La Garena highlight that the hotel offers free Wi-Fi with guests noting that the quality of the Wi-Fi is generally good. Several guests mentioned that the Wi-Fi functioned very well in the room, enhancing their stay. However, there were some mentions of missing information regarding the internet, which could have helped avoid connectivity issues for a few guests. Despite this, the overall sentiment about the Wi-Fi service remains positive, contributing to the comfortable experience in the well-equipped rooms.
3 Star
Ibis Alcala de Henares La Garena is a typical Ibis hotel, well-suited for short stays and travelers on the go. Despite some expressing disappointment with its cost compared to other Ibis locations, many guests find it to be a decent choice for a one-night stay, highlighting its practicality and comfort. The hotel features clean facilities, renovated rooms and friendly staff, which set it apart from other Ibis hotels like the one in Alcobendas. Breakfast is reasonable and contributes to the hotel's reputation for offering great value for money. While amenities are not extensive, the hotel effectively fulfills its purpose for its category, making it a reliable option for those seeking a high-quality, budget-friendly stay.
Dog Friendly
The Ibis Alcala de Henares La Garena has garnered positive feedback for its accommodating policies toward pets, making it an ideal choice for travelers with furry friends. Guests appreciate the lack of a weight limit for pets, allowing them to bring dogs of any size. The hotel extends this hospitality by permitting pets throughout the entire property, providing flexibility and comfort for both pets and their owners.
A notable aspect of the hotel's service is the allowance for guests to have their breakfast and dinner inside the reception lobby if they have their pets with them. This thoughtful gesture is praised by visitors, who feel right at home dining alongside their pets. However, it's important to note that pets are not allowed in the bar or restaurant areas.
The kind and attentive staff further enhance the experience, ensuring guests and their pets feel welcome from arrival to departure. Although a small supplement fee is required for bringing pets, many travelers find it well worth it for the convenience and comfort offered.
Overall, the Ibis Alcala de Henares La Garena stands out as a convenient and friendly option for pet owners, providing a high level of hospitality and ease for those traveling with dogs.
No, Ibis Alcala de Henares La Garena doesn't have any pool.
No, a spa isn't available at Ibis Alcala de Henares La Garena.
Yes, Ibis Alcala de Henares La Garena welcomes dogs.
No, parking facilities aren't available at Ibis Alcala de Henares La Garena.
No, Ibis Alcala de Henares La Garena doesn't have a gym.