Sonesta ES Suites Atlanta Alpharetta North Point Mall
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Summary of reviewsThe Sonesta ES Suites Atlanta Alpharetta North Point Mall is largely appreciated for its excellent location, nestled conveniently near a variety of restaurants, stores and key attractions such as the North Point Mall and Ameris Amphitheater. Reviews frequently note the peaceful, clean surroundings, making it a prime choice for both short family visits and extended stays.
Guests generally enjoy the breakfast offerings, praising the fresh, well-stocked variety that includes plant-based options, although opinions are mixed with some critiques regarding limited items and quality inconsistencies. Nevertheless, the breakfast experience is enhanced by commendable customer service.
The rooms are another strong point, noted for their spaciousness, cleanliness and modern decor. The two-bedroom, two-bathroom suites are particularly suitable for groups, providing privacy and comfort. The kitchens in these rooms are thoroughly equipped, making them ideal for longer stays. Although there are minor issues with housekeeping in some instances, the overall sense is one of satisfaction with the room accommodations.
Cleanliness receives mixed feedback. Many visitors commend the clean and fresh environment, particularly enjoying the well-maintained pool and neat surroundings. However, some detractors report cleanliness lapses in areas including carpets, hallways and occasional room check-ins. Despite these isolated incidents, a majority of guests feel the hotel maintains a clean and comfortable atmosphere.
The staff consistently earn high praise for their friendly and helpful demeanor with specific employees frequently mentioned for their exceptional service. While there are occasional reports of less pleasant interactions, the overall experience with the hotel staff is positive, marked by a welcoming and professional attitude.
Opinions on bed comfort vary with many guests praising the coziness of the beds, while others find some beds, including pull-out sofas, too hard and uncomfortable. Despite these mixed experiences, the general consensus is favorable, reflecting a balance of supportive and comfortable sleeping arrangements.
In summary, Sonesta ES Suites Atlanta Alpharetta North Point Mall is well-regarded for its prime location, spacious and well-equipped rooms and excellent service, making it a solid choice for travelers seeking a convenient and comfortable stay.
Categories
Guests generally enjoy the breakfast offerings, praising the fresh, well-stocked variety that includes plant-based options, although opinions are mixed with some critiques regarding limited items and quality inconsistencies. Nevertheless, the breakfast experience is enhanced by commendable customer service.
The rooms are another strong point, noted for their spaciousness, cleanliness and modern decor. The two-bedroom, two-bathroom suites are particularly suitable for groups, providing privacy and comfort. The kitchens in these rooms are thoroughly equipped, making them ideal for longer stays. Although there are minor issues with housekeeping in some instances, the overall sense is one of satisfaction with the room accommodations.
Cleanliness receives mixed feedback. Many visitors commend the clean and fresh environment, particularly enjoying the well-maintained pool and neat surroundings. However, some detractors report cleanliness lapses in areas including carpets, hallways and occasional room check-ins. Despite these isolated incidents, a majority of guests feel the hotel maintains a clean and comfortable atmosphere.
The staff consistently earn high praise for their friendly and helpful demeanor with specific employees frequently mentioned for their exceptional service. While there are occasional reports of less pleasant interactions, the overall experience with the hotel staff is positive, marked by a welcoming and professional attitude.
Opinions on bed comfort vary with many guests praising the coziness of the beds, while others find some beds, including pull-out sofas, too hard and uncomfortable. Despite these mixed experiences, the general consensus is favorable, reflecting a balance of supportive and comfortable sleeping arrangements.
In summary, Sonesta ES Suites Atlanta Alpharetta North Point Mall is well-regarded for its prime location, spacious and well-equipped rooms and excellent service, making it a solid choice for travelers seeking a convenient and comfortable stay.
Dog Friendly Hotel
This hotel welcomes two dogs of any size for an additional fee. As part of their pet program, they provide beds, bowls, waterproof mats, and treats at check-in. Grassy pet relief areas with waste stations are available on the property.
Hotel with Parking
This hotel provides on-site self-parking for a fee of $6 per night. This offers a convenient parking option directly at the property.
Hotel with Outdoor Pool
This hotel has an outdoor pool. The hotel is located near North Point Mall and offers a comfortable extended stay option for travelers.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
The 'Sonesta ES Suites Atlanta Alpharetta North Point Mall' boasts a highly praised location that offers guests exceptional convenience and accessibility. It is situated near a plethora of restaurants, stores and shopping areas, making it a perfect spot for those who love to explore local eateries and retail options. The proximity to the Ameris Amphitheater and the North Point Mall enhances its appeal, being just within a short drive or even walking distance for some. The surroundings are noted for being quiet and clean, providing a peaceful retreat while still being close to major attractions. Guests find this location ideal for both quick family visits and extended stays, appreciating how easily they can access everything they need. The area around the hotel offers a balance of convenience and tranquility, making it a favored choice for many travelers.
The breakfast offerings at Sonesta ES Suites Atlanta Alpharetta North Point Mall generally receive positive remarks for being fresh, well-stocked and varied. Guests appreciate the plentiful selections and the great quality of the food. There are numerous mentions of how the breakfast exceeded expectations with some highlighting the availability of plant-based options and a wide variety not commonly found in other establishments. Many guests also commend the excellent customer service associated with the breakfast experience.
However, not all reviews are positive. Some guests found the breakfast lacking in variety and not as advertised with complaints about limited items and dry or burnt food. A few reported a strong food smell and expressed disappointment over the absence of a hot breakfast, citing Covid as a possible reason. Despite these critiques, the overall sentiment leans toward satisfaction with the breakfast offerings with particular praise for the abundance and freshness of the options available.
The rooms at Sonesta ES Suites Atlanta Alpharetta North Point Mall are consistently praised for their spaciousness and cleanliness. Guests appreciate the large, well-maintained suites, which are particularly suitable for families or groups with many highlighting the two-bedroom, two-bathroom configurations. The rooms are described as modern, comfortable and nicely decorated with some even being referred to as fancy.
The kitchen is a standout feature, equipped with a full stove, oven, refrigerator and ample cabinet space, making it very functional for extended stays. The suites boast ample room sizes that comfortably accommodate multiple guests, often noted as perfect for groups of three to five.
The beds are mentioned as very comfortable, contributing to an overall pleasant stay. Additionally, the water pressure in the shower is highlighted as excellent. The positive comments about the room layouts and privacy underscore the thoughtful design of the accommodations.
For those valuing quietness and convenience, the location of the hotel is noted as fabulous with easy access to public transportation. The service is generally marked as good and overall, guests seem pleased with their experiences, citing almost no complaints about the rooms themselves.
Reviews of the Sonesta ES Suites Atlanta Alpharetta North Point Mall highlight mixed feedback regarding the comfort of the beds. Positive remarks note that the beds were comfortable and appreciated by many guests. Some described the beds as comfy with both the mattress and pillows receiving praise for their comfort level. However, there were also several criticisms pointing out that some of the beds were extremely hard and uncomfortable, likening them to bricks. There were issues with the pull-out sofa bed, which some found to be hard and not in great condition. Overall, while many guests found the beds to be cozy and supportive, experiences varied.
Sonesta ES Suites Atlanta Alpharetta North Point Mall presents a mixed bag of guest experiences regarding cleanliness. Many visitors praised the hotel for its clean and spacious rooms with some mentioning that the bathrooms appeared recently renovated and that the facility exuded a fresh scent overall. These positive impressions extended to the overall neatness of the property and its welcoming atmosphere, making some guests feel right at home.
The hotel’s exterior maintenance, including the clean swimming pool and well-maintained surroundings, also garnered favorable remarks. Reviewers highlighted that the location offers convenient access to necessary amenities, adding to the appeal.
On the downside, several guests reported issues with cleanliness in various areas. Common complaints included dirty hallways and carpets, some unclean rooms upon check-in and unpleasant odors in the hallways and elevator. Specific grievances involved dirty dishes in the dishwasher, a coffee pot with residues and even a bed bug incident. Additionally, inconsistent housekeeping practices were noted with some rooms not vacuumed adequately and exterior trash bins not emptied frequently enough.
Despite these drawbacks, the overall sentiment leans towards a clean and comfortable stay for many with the hotel’s updated appearance and attentive staff leaving a positive impression on numerous visitors.
The staff at Sonesta ES Suites Atlanta Alpharetta North Point Mall consistently receive high praise for their friendliness, politeness and overall helpfulness. Many guests noted the exceptional customer service, mentioning accommodating and understanding personnel. Several specific employees, such as Romessia, Christina and Erica, were highlighted for their exceptional assistance and delightful attitudes. The front desk team, along with those serving breakfast, were frequently described as attentive, welcoming and professional. However, there were a few isolated complaints about unhelpful or rude behavior from front desk staff. Overall, the majority of reviews reflect a positive experience with a warm, friendly and supportive team.
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Location
Breakfast
However, not all reviews are positive. Some guests found the breakfast lacking in variety and not as advertised with complaints about limited items and dry or burnt food. A few reported a strong food smell and expressed disappointment over the absence of a hot breakfast, citing Covid as a possible reason. Despite these critiques, the overall sentiment leans toward satisfaction with the breakfast offerings with particular praise for the abundance and freshness of the options available.
Rooms
The kitchen is a standout feature, equipped with a full stove, oven, refrigerator and ample cabinet space, making it very functional for extended stays. The suites boast ample room sizes that comfortably accommodate multiple guests, often noted as perfect for groups of three to five.
The beds are mentioned as very comfortable, contributing to an overall pleasant stay. Additionally, the water pressure in the shower is highlighted as excellent. The positive comments about the room layouts and privacy underscore the thoughtful design of the accommodations.
For those valuing quietness and convenience, the location of the hotel is noted as fabulous with easy access to public transportation. The service is generally marked as good and overall, guests seem pleased with their experiences, citing almost no complaints about the rooms themselves.
Beds
Cleanliness
The hotel’s exterior maintenance, including the clean swimming pool and well-maintained surroundings, also garnered favorable remarks. Reviewers highlighted that the location offers convenient access to necessary amenities, adding to the appeal.
On the downside, several guests reported issues with cleanliness in various areas. Common complaints included dirty hallways and carpets, some unclean rooms upon check-in and unpleasant odors in the hallways and elevator. Specific grievances involved dirty dishes in the dishwasher, a coffee pot with residues and even a bed bug incident. Additionally, inconsistent housekeeping practices were noted with some rooms not vacuumed adequately and exterior trash bins not emptied frequently enough.
Despite these drawbacks, the overall sentiment leans towards a clean and comfortable stay for many with the hotel’s updated appearance and attentive staff leaving a positive impression on numerous visitors.
Staff
Yes, Sonesta ES Suites Atlanta Alpharetta North Point Mall has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sonesta ES Suites Atlanta Alpharetta North Point Mall.
Yes, Sonesta ES Suites Atlanta Alpharetta North Point Mall welcomes dogs.
Yes, parking facilities are available at Sonesta ES Suites Atlanta Alpharetta North Point Mall.
Yes, Sonesta ES Suites Atlanta Alpharetta North Point Mall has a gym.
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