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Summary of reviewsHotel Izelai is highly appreciated for its strategic location, which is ideal for travelers wanting to explore nearby cities such as Pamplona, Bilbao and San Sebastian. Conveniently situated on the outskirts of Alsasua near major roads and highways, it offers easy access and a peaceful atmosphere despite being close to a busy national road. The proximity to practical amenities such as a supermarket, gas station and restaurant adds to its convenience, making it perfect for both short stopovers and extended stays. Guests can also enjoy ample parking, effortless self check-in and easy access to the town center and nearby natural parks, ensuring a great value for money.
Although the hotel does not offer an on-site breakfast service, guests have nearby options for morning meals, including a bar 200 meters away and another in the same building. This arrangement provides convenient alternatives for those in need of a quick breakfast.
Hotel Izelai excels in offering spacious and clean rooms equipped with modern amenities like mini-fridges, safes, air conditioning and functional bathrooms. The comfort of the beds and the quality of the bedding are frequently praised, ensuring restful nights for guests. While a few minor issues such as noise from air conditioning and occasional maintenance needs have been noted, the overall cleanliness and functionality of the rooms receive high marks. Automated check-in and remote assistance also contribute to a seamless experience.
Cleanliness is a standout feature at Hotel Izelai with daily thorough cleaning and fresh towels ensuring a consistently tidy environment. Though there are occasional mentions of areas that could benefit from more attention, the overall cleanliness and maintenance of the hotel support its great value proposition.
The staff at Hotel Izelai, particularly the manager Jesús, are frequently commended for their exceptional customer service. Guests appreciate the friendly, helpful and professional demeanor of the staff, which enhances the overall experience. The multilingual capabilities and personal touch of the team leave a lasting positive impression.
Guests have mixed views on the Wi-Fi; some find it fast and reliable, while others experience poor connectivity in certain areas. Despite this, the availability of free parking is widely appreciated, offering ample, easily accessible spaces for guests with vehicles.
The comfort of the beds is another highlight with many guests enjoying a restful sleep thanks to the firm and supportive mattresses, some of which feature memory foam. Although a few visitors found the mattresses or pillows too firm, the general consensus is that the bed quality significantly contributes to a pleasant stay.
In conclusion, Hotel Izelai offers a comfortable, clean and conveniently located stay with excellent customer service and practical amenities. Despite minor issues, the overall value for money and the positive experiences of its guests make it a highly recommended choice for travelers. Show more
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Categories
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel with Parking
Cheap Hotel
Room Types
Twin RoomThe twin room offers air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The twin room provides a safe deposit box, a tiled floor, heating and a flat-screen TV. The unit offers 2 beds.
Double RoomThe double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a flat-screen TV, a safe deposit box, a tiled floor and heating. The unit has 1 bed.
SuiteThis room has a hydromassage shower.
Economy Twin RoomThe twin room features air conditioning, soundproof walls, as well as a private bathroom boasting a shower. The twin room provides a wardrobe, a safe deposit box, a tiled floor, heating and a flat-screen TV. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
Hotel Izelai is ideally situated for travelers looking to explore different cities in the region with Pamplona, Bilbao and San Sebastian all within reachable distance for day trips. The hotel offers a strategic location on the outskirts of Alsasua, close to major roads and highways, making it convenient for those on the go. Despite being near a busy national road, the hotel maintains a peaceful ambiance.
For those looking for practical amenities, Hotel Izelai checks all the boxes. It is adjacent to a large supermarket, a gas station and a restaurant, making it extremely convenient for quick stops or longer stays. With ample parking, easy self check-in and clean, functional rooms, the hotel provides a comfortable stay.
Exploring Alsasua is straightforward with the town center just a short walk away. The hotel’s proximity to the Sierra de Urbasa and other natural parks makes it an excellent base for excursions.
Overall, visitors can expect a well-located, quiet and clean accommodation that is perfect for both stopovers and extended stays, offering great value for money.
Breakfast
Hotel Izelai does not offer breakfast on-site. However, guests can conveniently enjoy breakfast at a nearby bar located approximately 200 meters away or at a bar in the same building. Despite the absence of a dedicated breakfast service within the hotel, these nearby options provide alternatives for morning meals.
Rooms
Hotel Izelai offers guests an impressive experience with its spacious and clean rooms, consistently highlighted in numerous reviews. Visitors frequently mention the large room sizes, which exceed expectations and provide ample space for comfort. The rooms are well-equipped with modern amenities such as mini fridges, safes, air conditioning and functional bathrooms, providing all the necessary conveniences for a pleasant stay.
Comfort is a standout feature with many guests praising the comfy beds and quality bedding, ensuring restful nights. Cleanliness is impeccable with rooms and bathrooms receiving daily thorough cleaning and fresh towel changes. The modern, well-lit bathrooms with functional showers add to the overall positive experience.
Guests appreciate the practical and quiet nature of the rooms, ideal for a one-night stop or a longer stay. The convenient location, just 700 meters from the town center and easy parking enhance the hotel's appeal. Despite the lack of a traditional reception, the automated check-in process and remote assistance from staff maintain guest satisfaction.
While most reviews highlight positive aspects, a few mention minor issues such as noise from air conditioning and occasional maintenance needs. However, the overall consensus is that Hotel Izelai offers unbeatable value for money, combining comfort, cleanliness and convenience for an excellent stay.
Beds
Travelers staying at Hotel Izelai will likely enjoy a very comfortable night's sleep, as the beds receive consistent praise for their comfort. Guests have described the beds as very comfortable, comfy and often firm, which provides steady support. While some visitors found the mattresses a bit hard or springy, others mentioned the inclusion of memory foam, enhancing the overall comfort level. It's also worth noting that the pillows receive mixed reviews; while some found them perfectly elevated and comfortable, others thought they were too thick or high. Despite occasional negative remarks regarding the firmness of the beds and pillows, the consensus is that the beds at Hotel Izelai largely contribute to a restful stay.
Cleanliness
Hotel Izelai generally receives high marks for cleanliness from its guests. Rooms are often described as very clean and spacious and the daily cleaning service includes towel changes, ensuring a consistently fresh environment. The bathrooms, commonly highlighted for being clean and modern, add to the overall sense of well-maintained facilities. Despite most spaces being impeccably clean, there are occasional remarks about the need for painting to maintain sanitation and a few instances where areas such as the common eating area and bathtubs fell short of cleanliness standards. Nevertheless, the hotel's cleanliness is complemented by its great location and good value for money, making it a reassuring choice for travelers seeking a tidy and practical place to stay.
Staff
Hotel Izelai stands out for its exceptional customer service and warm staff, consistently praised in guest reviews. The attentiveness of the manager, Jesús, is frequently highlighted with many comments noting his friendly, helpful and responsive nature. Whether guests are interacting with the owner or the staff members, they often describe the treatment as very friendly, professional and accommodating. The multilingual capabilities of the staff further enhance the welcoming atmosphere, ensuring smooth communication for international guests. Despite a lack of traditional reception services, guests feel well-guided and supported throughout their stay. The personal touch and kindness of the hotel’s staff and ownership leave a lasting impression, making the overall experience at Hotel Izelai uniquely pleasant and memorable.
Wi-Fi
Hotel Izelai offers a streamlined and modern check-in experience with convenient self-check-in options through machines and online access. Guests consistently praise the ease and efficiency of this process.
Regarding the Wi-Fi, opinions vary widely. Some guests report that the Wi-Fi is fast, good and even top-notch, describing it as easy and powerful. However, others have found the Wi-Fi service lacking with issues ranging from low speeds and poor quality to it being practically nonexistent in certain areas, sometimes only reaching the entrance.
Free parking is available, adding to the convenience for travelers.
Parking
Hotel Izelai offers a variety of convenient parking options that guests have found to be satisfactory. Ample parking is available and it's easy to access, providing comfort and ease for travelers with vehicles. Multiple spacious parking spots, including both hotel and street parking, are nearby, ensuring ample space for guests. There's even free parking close to the hotel, including a large public parking area just a short walk away. The parking is well-situated and some spots are located directly in front of the hotel for added convenience. A nearby supermarket further enhances the convenience for guests. However, some reviews noted that the ground markings need improvement for better parking organization. Overall, the parking facilities at Hotel Izelai are highly appreciated for their availability and ease of use.
No, Hotel Izelai doesn't have any pool.
No, a spa isn't available at Hotel Izelai.
Yes, Hotel Izelai welcomes dogs.
Yes, parking facilities are available at Hotel Izelai.