4-Star ResortSummary of reviews related to the '4 Star' categoryPeace Laguna Resort & Spa – SHA Extra Plus presents itself with the charm of a four-star hotel, but reviews suggest several aspects fall short of this classification. The most notable critiques highlight outdated facilities and a noticeable decline in room conditions, which many guests feel do not meet the criteria for a four-star establishment. Instances of the staff feeling overwhelmed due to the large size of the complex have been noted, potentially impacting the overall service quality.
Comparisons to other four-star hotels in Thailand paint a picture of missed expectations with guests pointing to special gestures like recognition of birthdays as a standard practice elsewhere that was absent here. Although the cleaning staff's dedication is recognized, there's a consensus that maintaining cleaner environments and updating amenities would help align the hotel more closely with its star rating.
Several guests propose that the resort has the potential to be a five-star destination if significant restorations are made. However, as it stands, many feel it functions more closely to a three-star hotel. The disparity between the resort's advertised four-star rating and actual guest experiences suggests a need for improvements to meet and perhaps exceed the expected standards.
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