The Econo Lodge Phoenix North I-17 receives mixed reviews, with some notable positive feedback but significant areas requiring improvement. Its location near key attractions is a strong point, appealing to travelers interested in exploring Phoenix. However, guests often express concern about the surrounding neighborhood's safety and cleanliness.
Breakfast services are non-existent despite some expectations set by reservations and online information, leading travelers to arrange their own meal options. The hotel rooms present numerous challenges, with many guests reporting substantial cleanliness and maintenance issues, such as dirty bedding, unclean bathrooms, and structural problems. These concerns extend to basic amenities, further impacting comfort levels.
Cleanliness across the facility is a major issue, with visible neglect, broken fixtures, mold, and pest problems detracting from the guest experience. While some staff members are praised for their friendliness and efforts to ensure a pleasant stay, others receive criticism for communication and customer service inefficiencies. The beds also fall short of expectations, often described as uncomfortable and inadequately prepared.
Overall, while the location and some staff interactions receive positive comments, the hotel requires significant improvements in cleanliness, maintenance, and service standards to enhance guest satisfaction.
Sonesta Simply Suites Phoenix Glendale is well-regarded for its prime location, offering guests easy access to dining, shopping, and major highways like the I-17 freeway for seamless travel. The hotel's surroundings may have mixed reviews, but its proximity to a park provides a pleasant green space amidst the urban environment. The accommodations are praised for spacious and comfortable rooms, reminiscent of studio apartments, which include full kitchen facilities that are ideal for extended stays. Guests appreciate the cleanliness and organization of the rooms, noting the comfort of the beds and the homely atmosphere, making it an excellent choice for families and those seeking an affordable stay.
Cleanliness is a hallmark of the hotel, with guests frequently expressing satisfaction with the well-maintained property and clean, inviting rooms. Although occasionally faced with minor issues like musty odors or cleaning oversights, the general sentiment remains positive due to the consistent upkeep and the available amenities, such as coffee in the lobby.
The hotel staff is a standout feature, with guests consistently praising their friendliness and helpfulness. Front desk agents like Rhonda and Kevin receive special mentions for their exceptional service, contributing to the hotel's welcoming and hospitable atmosphere. Despite not being a luxury establishment, Sonesta Simply Suites Phoenix Glendale offers a comfortable and enjoyable stay, greatly enhanced by its amiable staff and practical amenities.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 101-120 out of 200+ hotels in and around Arrowhead Ranch