Novotel Guwahati GS Road garners positive reviews for its excellent and central location, making it a convenient choice for travelers aiming to explore the heart of Guwahati. Guests appreciate its proximity to shops, restaurants and the city center, despite some mentions of traffic noise due to its bustling surroundings. The combination of superb location, cleanliness and friendly staff contribute significantly to its positive reception.
The breakfast at Novotel Guwahati GS Road is often highlighted as a standout feature, described by many as sumptuous, superb and awesome. Both American and Indian cuisines are offered, providing a wide variety of options that enhance the breakfast experience. Although some guests suggest improvements in the selection and freshness of fruits and juices, the overall sentiment remains highly favorable.
Dinner offerings also receive commendation for quality with many guests describing the meals as good or very good. The dinner experience is complemented by excellent service and good value for money, despite minor suggestions for improvement in restaurant and bar service.
Guests find the rooms at Novotel Guwahati GS Road to be modern, clean and spacious, particularly the suites. Comfort levels are high with well-lit, cozy rooms and comfortable beds, supplemented by well-appointed bathrooms. A few criticisms about room sizes and noise from adjacent rooms are noted, but the overall room experience remains positive.
Cleanliness is another strong point with many reviews praising the hotel's hygiene standards and adherence to COVID protocols. While some guests reported occasional issues with room cleaning and upkeep, the overall cleanliness and friendly, professional staff enhance the hotel’s appeal.
Staff hospitality is frequently highlighted with numerous mentions of exceptional service from the likes of Saswati, Arun, Bhaskar and Dipti, contributing significantly to the positive hotel experience. Despite occasional criticisms regarding the reception staff's promptness, the general assessment of the staff is highly favorable.
While Novotel Guwahati GS Road aims to deliver a five-star experience, some aspects fall short of expectations. Guests note discrepancies between advertised amenities and actual conditions, such as the absence of a sitting room or bath tub. Pricing is another area of contention, suggesting a mismatch between service provided and cost. However, the overall experience remains positive with an emphasis on the hotel's advantageous location, cleanliness and commendable staff service.