Health retread based in a Georgian Manor house offer the ultimate luxuries in accommodating and relaxation. The stunning resort is surrounded by 150 acres of spectacular parkland and a river that flows by.
Summary of reviews
Champneys Henlow is a beautiful spa hotel located in a peaceful and serene location, perfect for those looking for a tranquil getaway. The spa facilities are great with an indoor pool, whirlpool, sauna and steam room, although some guests found the booking process for the pool to be frustrating. The staff are a mixed bag with some guests praising their friendly and professional nature, while others found them to be poorly trained and unhelpful. The rooms are clean and comfortable, but some guests found them to be dated and in need of updating. The breakfast and dinner options were hit or miss with some guests enjoying the selection while others found the quality lacking. The gardens are beautiful and well-kept, providing a relaxing atmosphere. Overall, Champneys Henlow is a great option for those in need of a spa break, but there are areas of improvement in regards to cleanliness and staff training.
The Broadway Hotel in Letchworth Garden City consistently earns high praise for its exceptional location, superb dining options, and friendly staff. Perfectly situated near the train station and town center, it offers easy access to shops, cafés, bars, and restaurants, making it extremely convenient for both local explorations and trips to cities like London and Cambridge. Guests appreciate the relaxed atmosphere and the ample free parking, enhancing the overall convenience for those traveling by car.
The hotel's breakfast experience is particularly noted for its quality and variety, featuring a delightful buffet with options catering to various dietary preferences. Many guests highlight the freshly cooked full English breakfast and the inclusion of breakfast in the room price as valuable features. Dinner offerings are equally praised, with the menu's blend of classic dishes and intriguing specialties capturing diners' attention. The Sunday carvery is a standout highlight, celebrated for its flavorful selection and dining atmosphere.
Accommodations at The Broadway Hotel are often described as clean, comfortable, and spacious, contributing to a restful stay. Beds are commended for their comfort, providing a good night's sleep with cozy mattresses and pristine pillows. While some rooms reflect dated decor or experience minor issues, the overall cleanliness and value are well appreciated. The dedicated housekeeping staff and attention to room maintenance further enhance this positive experience.
Families find The Broadway Hotel to be an excellent choice, with spacious family rooms and a child-friendly environment, complemented by personalized service and thoughtful gestures from the staff. The family-oriented atmosphere fosters a welcoming space for both short and extended stays.
Staff service is a defining feature of the hotel, often described as friendly, helpful, and accommodating. Guests highlight the warm and welcoming environment created by the attentive team, who go above and beyond to ensure a pleasant stay. Despite minor connectivity issues with the complimentary Wi-Fi, the overall guest experience remains highly favorable.
The Broadway Hotel stands out as a prime choice for travelers, offering a comfortable and enjoyable stay with commendable dining, cleanliness, and customer service, all within a central and convenient location.