4-Star HotelSituated in La Manga del Mar Menor, this hotel offers a combination of relaxation and wellness with its spa facilities. It features comfortable rooms, a swimming pool, and a restaurant, making it suitable for those seeking a rejuvenating experience.
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Summary of reviews related to the '4 Star' categoryHotel & Spa Entremares is a destination that promises a four-star experience but falls short in several key areas. Guests have found the facilities and services provided do not meet the expectations of a four-star designation. The quality and variety of the buffet food are particularly disappointing with many noting it lacks the standard associated with a higher-tier hotel. Additionally, the dinner offerings are described as average at best and not up to the expected quality.
The overall maintenance and condition of the hotel have been criticized with guests pointing out that many of the rooms are outdated and require urgent renovation. Other complaints include uncomfortable and old furnishings, as well as limited amenities that do not align with a four-star rating. The thermal baths being closed on weekdays and the crowded pool further diminish the experience.
Service quality has also been a major drawback with reports of unsatisfactory service execution and lack of empathy from staff. The queuing system for dining areas added to guest frustration, creating an inconvenience that detracts from the promised luxury.
Value for money is another recurring issue with many feeling that the price does not justify their experience. Several reviewers suggest that the hotel is more in line with a three-star establishment rather than the four stars it claims. In summary, while Hotel & Spa Entremares holds potential with its location and thermal bath features, significant improvements are needed to meet and justify its four-star rating.
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