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Summary of reviewsBudgetel Inns & Suites - Atlanta Galleria Stadium offers an advantageous location, notably close to Truist Park, making it a prime choice for guests attending Braves games or other local events. The hotel's proximity to major highways, shopping centers and dining options further enhances its appeal, providing convenience and accessibility for travelers.
The rooms are spacious and come equipped with amenities like mini fridges and microwaves, which many guests find useful. Despite these positive features, numerous reviews highlight significant issues including poor lighting, structural damage and cleanliness concerns, such as roaches, mold and dirty linens. These maintenance and hygiene challenges detract substantially from the overall guest experience.
Cleanliness remains a critical area of concern with frequent reports of dirty hallways, unpleasant odors and infestations of cockroaches and bedbugs. The housekeeping standards are notably poor, contributing to a generally unwelcoming environment marked by trash and grime.
The hotel staff receives mixed reviews. Some guests appreciate the friendliness and helpfulness of certain front desk and maintenance staff, which adds a positive dimension to their stay. However, many others report unprofessional and inattentive behavior, which, coupled with issues like intrusive housekeeping and frequent police presence, highlights a need for significant improvement in customer service.
The Wi-Fi service also draws criticism with most guests experiencing poor connectivity and slow internet speeds, which affects their overall satisfaction.
Guest experiences with the beds are varied; while some find them clean and comfortable, many report severe issues, including insufficient bedding, stained mattresses and bed bugs, compromising their comfort and hygiene.
The hotel is praised for its accessible location, which is well-connected to local attractions and dining options. However, it faces criticism for inadequate handicap access, problematic elevator functionality and safety concerns due to the presence of homeless individuals in the property.
In summary, Budgetel Inns & Suites - Atlanta Galleria Stadium benefits from a prime location and spacious rooms but is marred by significant cleanliness, maintenance and customer service issues, which detract from the overall guest experience. Show more
Read review summaries for all categories
Hotel with Free Wi-Fi
Accessible Hotel
Room Types
King Room - Non-SmokingThis room features a desk and cable TV.
Queen Room with Two Queen Beds - Non-SmokingThis room features a desk and cable TV.
King Room with Roll-in Shower - Disability Access - Non-SmokingThis double room provides air conditioning and a TV with cable channels. The unit offers 1 bed.
Guest Reviews
Location
Located in an extremely convenient area, Budgetel Inns & Suites - Atlanta Galleria Stadium receives consistent praise for its prime location. Visitors appreciate its close proximity to Truist Park, making it ideal for those attending Braves games. Many guests highlight the ease of walking to the stadium, as well as the nearby stores and restaurants.
The hotel's situation near major highways and expressways also facilitates travel to various local attractions and events. Guests also find the vicinity to key establishments such as McDonald's, various stores and dining options to be highly beneficial.
While the property itself garners mixed reviews, its strategic location is often cited as a significant advantage, contributing to the overall positive experience of many. Whether in town for a baseball game, a concert at the Roxy or other events, the convenience of this hotel’s location stands out as a top feature.
Rooms
The rooms at Budgetel Inns & Suites - Atlanta Galleria Stadium offer considerable space, which is appreciated by many guests. Several reviews highlight the large size of the rooms, a feature that stands out positively. Each room is also equipped with a mini fridge and a microwave, adding a level of convenience.
However, there are significant issues that overshadow these positive aspects. The rooms often suffer from poor lighting and some have mismatched paint patches and malfunctioning lamps. Cleanliness is a major concern as well; many guests report finding roaches, sticky floors and stained furniture. In some cases, the bed linens and towels were dirty and the presence of mold has been noted.
Structural problems are also prevalent. Reviews mention broken windows, leaking bathrooms and warped floors. Some rooms had no heat or air conditioning and issues with door locks were common. Many rooms lacked basic amenities like phones, trash cans or enough pillows and towels. The state of disrepair is evident with guests reporting broken beds, missing bathroom mirrors and malfunctioning televisions.
The overall hotel environment contributes negatively to the experience. The hallways and common areas are frequently described as dirty and smelly and maintenance issues are visible throughout the property. There were also concerns about safety with reports of loitering and even police presence.
In conclusion, while the spaciousness of the rooms at Budgetel Inns & Suites - Atlanta Galleria Stadium is appreciated, the numerous cleanliness, maintenance and safety issues significantly detract from the overall experience.
Beds
Despite its budget-friendly appeal, Budgetel Inns & Suites - Atlanta Galleria Stadium offers a mixed bag when it comes to its bedding experience. Some guests found the beds clean and even more comfortable than other budget hotels, praising them for a decent night's sleep. The beds were described as comfortable by a few, offering a small respite amidst other complaints.
However, many guests faced issues ranging from insufficient pillows and thin, uncomfortable bedding to more severe concerns like stained mattresses, broken and squeaky bed frames and visible filth on linens. Multiple reports indicated the presence of bed bugs, leading to uncomfortable stays and health concerns such as rashes. The overall impression points to a dire need for maintenance and better housekeeping standards to ensure a hygienic and comfortable environment for guests.
Cleanliness
Despite its convenient location near Atlanta Galleria Stadium, Budgetel Inns & Suites has consistently struggled with cleanliness issues. Numerous reviews highlight severe problems, ranging from stained carpets and dirty hallways to unpleasant odors. The corridors and elevators were often reported as being dirty and smelling strongly of smoke, urine and other unpleasant odors. Inside the rooms, guests reported dirty linens, visible mold, cockroach infestations and even bedbugs. Several reviews also mentioned trash littered throughout the property, including the pool and parking lot areas. Housekeeping appears to be a significant concern with reports of rooms not being properly cleaned, unchanged bed linens and a general buildup of dirt and grime over extended periods. The building itself seems to be in a state of disrepair with broken toilet seats, exposed wires and outdated furniture adding to the overall discomfort.
Staff
The staff at Budgetel Inns & Suites - Atlanta Galleria Stadium received mixed feedback from guests. Many reviews highlighted that some of the front desk staff were friendly, polite and respectful, which added a positive touch to their stay. Specific mentions praised the kindness and helpfulness of certain individuals, including a maintenance guy and a night manager who, despite not being particularly attentive, was described as cool. The office staff was regarded as homely and helpful by a few guests, contributing to a somewhat comfortable environment.
However, there were several criticisms regarding unprofessional behavior and poor customer service. Complaints involved rude and inattentive staff with housekeeping being notably intrusive and disrespectful. Issues such as a receptionist ignoring guests for extended periods, wrongful handling of items and general unresponsiveness were common. Notifications of problematic interactions, such as banging on doors close to check-out and the presence of police frequently, painted a concerning picture. Despite the pockets of positive experiences with certain staff members, the general sentiment suggests that the hotel's customer service needs significant improvement to ensure a consistently pleasant stay for all guests.
Wi-Fi
Budgetel Inns & Suites - Atlanta Galleria Stadium receives mixed feedback regarding its Wi-Fi service. While one review mentioned that the Wi-Fi was good, the majority of comments indicate significant issues with internet connectivity. Frequent complaints highlight poor connectivity, slow internet and, in some cases, the absence of internet service altogether. Technical issues with both the TV and internet often went unaddressed. Feedback suggests a need for the hotel to offer better Wi-Fi service to improve the overall guest experience.
Accessible
Budgetel Inns & Suites - Atlanta Galleria Stadium garners praise for its prime location, being easily accessible to nearby parks and a variety of restaurants. Guests appreciate the convenience of its proximity to key local spots, making it ideal for travelers aiming to explore the area with ease. Additionally, its strategic positioning just off major routes simplifies travel for those driving in.
However, some accessibility issues have been highlighted for guests with disabilities. The hotel lacks adequate handicap access and elevator functionality has been a recurring problem with reports of slow, faulty and sometimes out-of-service elevators. These elevator issues could pose challenges for individuals with mobility impairments. Furthermore, there are concerns about safety, as reports indicate the presence of homeless individuals in the stairways and hallways, which could be unsettling for some guests.
These points should be considered when evaluating the overall accessibility and safety of the hotel for guests with disabilities.
No, Budgetel Inns & Suites - Atlanta Galleria Stadium doesn't have any pool.
No, a spa isn't available at Budgetel Inns & Suites - Atlanta Galleria Stadium.
No, Budgetel Inns & Suites - Atlanta Galleria Stadium doesn't allow dogs.
No, parking facilities aren't available at Budgetel Inns & Suites - Atlanta Galleria Stadium.
No, Budgetel Inns & Suites - Atlanta Galleria Stadium doesn't have a gym.