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Summary of reviewsAltera Roma Hôtel is a charming and strategically located hotel that garners significant praise from guests for its exceptional location and warm hospitality. Positioned just moments away from the Avignon Centre train station and the historic city walls, the hotel provides easy access to key attractions like the Papal Palace and the Bridge of Avignon. This makes it an ideal choice for those wishing to explore the rich history and vibrant culture of the area.
The hotel's staff is frequently commended for their friendly and attentive service, contributing to a welcoming and family-like atmosphere. Guests appreciate the personal recommendations and assistance offered, which enhances their overall experience. The hotel also boasts a beautifully restored historic building, complete with a tranquil courtyard and garden, adding to its appealing old-world charm.
Breakfast at Altera Roma Hôtel is another highlight, with guests enjoying a generous and diverse selection that includes fresh fruit, pastries, and homemade jams. The opportunity to dine in the landscaped garden further enhances the experience, making it a great way to start the day.
While the rooms are comfortable, newly renovated, and well-furnished, there are occasional remarks about their modest size and some issues with cleanliness. However, the charm and comfort of the hotel often leave a positive impression, with many guests enjoying the comfy beds and the tranquil views of the garden.
The hotel's parking facilities are appreciated for their convenience, providing secure options for guests traveling by car. This, coupled with the hotel's proximity to the city center, ensures a stress-free stay.
Overall, Altera Roma Hôtel is celebrated for its historic charm, excellent location, delicious breakfast, and friendly staff, making it a delightful place to stay in Avignon for both families and solo travelers. Despite some minor drawbacks, the hotel's unique character and attentive service continue to draw guests back for more memorable experiences. Show more
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Accessible Hotel
Altera Roma Hôtel offers facilities designed to provide accessibility for all. It is wheelchair accessible and has accessible toilets and bathrooms.
3-Star Hotel
Altera Roma Hôtel is located in Avignon, offering a comfortable and convenient base for exploring the city. It provides well-maintained rooms and a range of amenities. The hotel's location allows for easy access to local attractions and transport links.
Historic Hotel
Family Friendly Hotel
Business Hotel
Hotel with Parking
Small Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. studios
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? No
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? No
Do you provide thorough cleaning of the rooms? No
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Has there been a person appointed to supervise the correct implementation of the measures? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? No
Is there a doctor available either on-site or on-call? Yes
Standard Double RoomThis room offers an LCD TV and a telephone.
Please note that this room cannot accommodate a baby cot.
Family RoomThis room offers an LCD TV and a telephone.
StudioLocated in the annex building, this accommodation offers an LCD TV, an equipped kitchen and a private bathroom.
ApartmentLocated in the annex building, this accommodation offers an LCD TV, an equipped kitchen and a private bathroom.
Superior Double RoomThis room offers an LCD TV and a telephone.
Twin RoomThis room offers an LCD TV and a telephone.
Single RoomThis room offers an LCD TV and a telephone.
Standard Double RoomThe double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, parquet floors, a tiled floor, as well as a flat-screen TV. The unit offers 1 bed.
Guest Reviews
7.4
Good
Location
Altera Roma Hôtel enjoys an exceptional location that is repeatedly highlighted in guest reviews. Situated just a stone's throw from the Avignon Centre train station and the historic city walls, this charming and conveniently located hotel provides easy access to the heart of Avignon. Visitors can effortlessly reach the Papal Palace, the Bridge of Avignon, and various shopping streets in the old town with just a short walk. The proximity to local attractions and ramparts makes it an ideal base for exploring the city's rich history and vibrant culture.
Guests appreciate the helpful and friendly staff who enhance the welcoming atmosphere by offering personal recommendations and maps to maximize the visiting experience. In addition to its prime location, the hotel boasts a beautifully restored historic building, complete with its own parking, ensuring a stress-free stay for those traveling by car. The courtyard and garden add a touch of tranquility to the vicinity, while the hotel's vintage charm appeals to those seeking an authentic and cozy experience.
Altera Roma Hôtel also scores highly for its excellent breakfast offerings, which complement its strategic positioning near Avignon's key attractions. Whether here for a quick tour or an extended stay, visitors find that the hotel's central location, combined with attentive service and comforting amenities, represents great value for money.
Breakfast
Altera Roma Hôtel offers a breakfast experience that consistently receives positive remarks from guests. Guests are delighted by the abundant and varied selection, which includes fresh fruit, sweet pastries, a selection of cheeses, sausages, jams, and honey. The breakfast is described as generous, hearty, and delicious, with particular praise for the homemade jams. Many appreciate the opportunity to enjoy their meal in the hotel's beautifully landscaped garden, which adds a charming touch to the dining experience. The breakfast, often included in the stay, is well-prepared, diverse, and meets guests' expectations with its quality and variety. Additionally, the attentive and friendly staff enhance the overall experience, contributing to the hotel's reputation as a great place to start the day. Although some note the occasional lack of fresh pastries, the overwhelmingly positive feedback underscores the satisfaction with the breakfast offerings at Altera Roma Hôtel.
Rooms
Altera Roma Hôtel offers a mix of experiences when it comes to its accommodations. Guests frequently highlight the rooms as comfortable, newly renovated, and well-furnished, contributing to a pleasant stay. Many rooms open directly to the charming garden or feature balconies with garden views, which enrich the Italian ambiance of the premises. The hotel successfully integrates modern decor, with several guests complementing the nice aesthetics of the spaces.
However, the size of the rooms often falls short of expectations. Many guests find the rooms to be modest and generally small, with some describing them as cramped, particularly the attic and family rooms. The bathrooms also receive mixed reactions, with several remarks about their compact nature and occasional issues with cleanliness and maintenance, such as mold and broken shower components. Additionally, the proximity to the railway line can lead to noise disturbances, which some guests mention as a minor inconvenience.
In terms of cleanliness, experiences vary. While many find the rooms clean and well-equipped, others point to inconsistencies that detract from the overall experience. Despite these challenges, the hotel's comfort and charm manage to leave a favorable impression on many travelers, who appreciate the efforts to provide a homely and inviting environment.
Beds
Altera Roma Hôtel is highly praised for its sleeping arrangements, offering guests a restful experience with their comfortable and clean beds. Reviews consistently highlight the excellent and delicious nature of the beds, emphasizing good mattresses that contribute to a relaxing stay. Wide beds and firm yet cozy mattresses are frequently mentioned, adding to the overall comfort for visiting couples or solo travelers. While most guests find the bedding agreeable, a few note preferences for bed sizes or firmness. However, the prevalent sentiment is of satisfaction, with many appreciating the very comfortable beds, which are instrumental in providing a soothing rest and enhancing the overall room ambiance.
Cleanliness
The Altera Roma Hôtel receives mixed feedback regarding cleanliness from its guests. On the positive side, many guests appreciate the clean and modern bathrooms and the overall cleanliness of the rooms, praising them as very clean and equipped with all necessary amenities. The hotel is also noted to be charming and authentic, with a cozy courtyard, adding to a pleasant stay for some.
However, there are several instances where guests felt the cleanliness did not meet their expectations. Issues such as stained bed linen, unclean towels and bath mats, and unpleasant smells in bathrooms have been highlighted. Some guests were also concerned about specific areas like the shower and toilet conditions, indicating that room upkeep could benefit from improvement. Despite these criticisms, the hotel's proximity to the city center and the quality of the welcome are positive aspects often mentioned.
Overall, while the Altera Roma Hôtel has its charm and some strong points regarding cleanliness, there are areas where attention to detail could enhance the guest experience.
Staff
Altera Roma Hôtel is known for its exceptional hospitality, evidenced by the numerous reviews praising its staff. Guests continually highlight the friendliness and attentiveness of the team, from the welcoming reception to the helpful guidance provided throughout their stay. The hotel's staff exudes a warm, family-like atmosphere, making visitors feel at home. The owner's involvement adds a personal touch, often assisting with city plans and providing efficient service. Whether it's taking care of details like breakfast arrangements or ensuring vehicles are secure, the staff goes above and beyond in accommodating guests' needs. Their consistent kindness and professionalism contribute significantly to a pleasant experience, leaving many guests eager to recommend the hotel for its outstanding service and hospitality.
Wi-Fi
Guests at Altera Roma Hôtel have shared mixed experiences regarding the hotel's Wi-Fi service. Some visitors have expressed difficulty in connecting to the Internet, citing issues such as insufficient signal, weak connection, and practically nonexistent Wi-Fi in certain areas like studios. These concerns occasionally extended to initial connectivity problems upon arrival, with some guests unable to access the network on the first day. There were instances where the Wi-Fi signal didn't reach certain rooms effectively, leading to a less than satisfactory experience for some.
Despite these challenges mentioned, there are positive notes with guests acknowledging periods of good Wi-Fi performance, suggesting variability in the experience depending on location within the hotel or the duration of stay. Overall, while there are numerous remarks on the need for improvement, the hotel does appear to offer a feasible internet connection at times, which might meet basic needs for some travelers.
Parking
The Altera Roma Hôtel offers a convenient parking experience for its guests, with a variety of options tailored to different preferences. The hotel boasts private parking within its premises, providing secure and reliable spaces for visitors. This secure parking, available at a reasonable rate of 7 euros per day, offers peace of mind for those wishing to safely store their vehicles overnight. Guests appreciate the convenience of having parking directly on-site, which is especially advantageous given the hotel's proximal location to the city center. Although some note that the parking area might be small, it is nonetheless well organized and efficiently managed. For those who prefer not to pay, there is also the alternative of free public parking within a short distance from the hotel. Overall, the combination of secure parking options and the strategic location makes the parking facilities at Altera Roma Hôtel a commendable feature for travelers.
Family
Altera Roma Hôtel offers a charming atmosphere for families traveling to Avignon, characterized by its family-oriented setting and friendly staff dedicated to enhancing the overall experience. Families appreciate the spaciousness of the rooms, particularly those featuring two wide beds, accommodating young children comfortably. The hotel is conveniently situated within walking distance of both the train station and Avignon's historic city wall, making it an accessible choice for travelers.
While some reviews point out shortcomings in cleanliness and room arrangements, the prevailing sentiment reflects the hotel's appeal to families seeking a well-maintained, inviting environment. Guests often express a desire to return, drawn by the combination of convenience and the nurturing ambiance found at this quaint family-run establishment.
3 Star
The Altera Roma Hôtel offers an advantageous location, especially convenient for travelers keen on exploring nearby regions. Situated adjacent to the train station, it's just a short walk—approximately ten minutes—from the bustling center of the old town. This proximity to public transportation makes it an ideal base for day trips to intriguing nearby destinations like Arles and Nimes.
Despite its prime location and the charm it exudes, opinions vary regarding its three-star rating. Several reviews suggest the hotel aligns more closely with two-star standards, citing the comfort level as not entirely consistent with what one might expect from a three-star establishment. Rooms such as those with an attic-style design appear less suitable to the expectations set by its rating.
Though there are discrepancies in the perceived star rating, the hotel fulfills its function for those seeking a convenient short stay in the area. For guests whose primary focus is exploring the old town and utilizing the ease of access for regional adventures, Altera Roma Hôtel effectively serves its purpose without being overly luxurious.
Historic
The Altera Roma Hôtel stands out as an extraordinary accommodation with a deeply rooted historical charm. Its magnificent, beautifully restored structure, a former old palace, exudes an old romantic style that reflects its rich past. The hotel is situated in a pretty historic building, providing guests with an authentic taste of history while remaining close to the historic center. Surrounded by the elegance of old trees, this charming house offers visitors the alluring appeal of an old flair, perfectly blending the allure of history with modern comforts.
No, Altera Roma Hôtel doesn't have any pool.
No, a spa isn't available at Altera Roma Hôtel.
No, Altera Roma Hôtel doesn't allow dogs.
Yes, parking facilities are available at Altera Roma Hôtel.