Mercure Pont d’Avignon Centre
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Summary of reviewsMercure Pont d’Avignon Centre impresses with its prime location in the heart of Avignon, providing easy access to iconic landmarks like the Pont d'Avignon and the Palace of the Popes. The hotel is conveniently situated near the charming old town, making it a fantastic base for exploring the cultural heritage and charming streets of the city. Guests particularly appreciate the tranquility of the setting, despite its central location, as well as the convenience of the underground parking.
The breakfast experience at Mercure Pont d’Avignon Centre is notable for its varied, substantial offerings with fresh regional products and the option to dine on a lovely terrace enhancing the overall experience. Dinner at the hotel's restaurant receives high praise for its gourmet French cuisine and pleasant dining atmosphere, though some find the menu limited for extended stays.
Rooms are generally clean, modern and comfortable with large beds and essential amenities contributing to a pleasant stay. However, some guests note that the rooms can be smaller than expected for a four-star hotel with occasional maintenance issues like moldy showers and outdated equipment. Despite these drawbacks, the warm ambiance and functional space are appreciated.
Cleanliness is a point of mixed reviews with many guests praising the hotel's cleanliness, while others point out specific issues like dirty towels and carpets. The hotel staff often receive commendations for their friendly and professional demeanor, enhancing the overall guest experience. However, occasional lapses in friendliness and knowledge have been reported.
The hotel offers adequate parking options, including convenient underground parking and a nearby public garage with a small discount. Some guests find the parking initially confusing and somewhat expensive but overall consider it practical for their needs.
Families find the hotel accommodating with family-friendly amenities, quiet settings and spacious rooms suitable for larger groups. Pet owners also feel welcome with thoughtful policies and dog-friendly areas within the hotel.
Despite some criticisms about the hotel's four-star rating not always meeting expectations, particularly concerning room size and maintenance and mixed reviews on wifi reliability, Mercure Pont d’Avignon Centre largely manages to create a comfortable and welcoming atmosphere for its guests. Its strengths in location, breakfast variety, dining excellence and staff friendliness make it a solid choice for visitors to Avignon.
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The breakfast experience at Mercure Pont d’Avignon Centre is notable for its varied, substantial offerings with fresh regional products and the option to dine on a lovely terrace enhancing the overall experience. Dinner at the hotel's restaurant receives high praise for its gourmet French cuisine and pleasant dining atmosphere, though some find the menu limited for extended stays.
Rooms are generally clean, modern and comfortable with large beds and essential amenities contributing to a pleasant stay. However, some guests note that the rooms can be smaller than expected for a four-star hotel with occasional maintenance issues like moldy showers and outdated equipment. Despite these drawbacks, the warm ambiance and functional space are appreciated.
Cleanliness is a point of mixed reviews with many guests praising the hotel's cleanliness, while others point out specific issues like dirty towels and carpets. The hotel staff often receive commendations for their friendly and professional demeanor, enhancing the overall guest experience. However, occasional lapses in friendliness and knowledge have been reported.
The hotel offers adequate parking options, including convenient underground parking and a nearby public garage with a small discount. Some guests find the parking initially confusing and somewhat expensive but overall consider it practical for their needs.
Families find the hotel accommodating with family-friendly amenities, quiet settings and spacious rooms suitable for larger groups. Pet owners also feel welcome with thoughtful policies and dog-friendly areas within the hotel.
Despite some criticisms about the hotel's four-star rating not always meeting expectations, particularly concerning room size and maintenance and mixed reviews on wifi reliability, Mercure Pont d’Avignon Centre largely manages to create a comfortable and welcoming atmosphere for its guests. Its strengths in location, breakfast variety, dining excellence and staff friendliness make it a solid choice for visitors to Avignon.
Hotel Taking Steps Towards Sustainability
This hotel is mentioned in lists of eco-friendly hotels and is part of the Accor group, which has a sustainable development program. It is listed alongside other Accor hotels in Avignon that are eco-certified.
Family Friendly Hotel
The Mercure Pont d’Avignon Centre is conveniently located and offers comfortable accommodations. Its central location makes it easy for families to explore the city.
Business Hotel
Located in Avignon, this hotel offers a central location and standard Mercure amenities. It is a convenient option for business travelers visiting the city.
Hotel with Parking
This hotel offers parking facilities and is located near the Pont d'Avignon and city center attractions.
EV charging stations
Hotel with Gym
Mercure Pont d’Avignon Centre includes gym facilities. This allows guests to maintain their fitness routine while staying at the hotel.
Hotel with EV Charging Stations
This hotel features an electric car charging station. It is located in the historic center of Avignon, near the Pont d'Avignon and Palais des Papes.
4-Star Hotel
Located in the historic center, this hotel is close to the Pont d'Avignon and Papal Palace. It offers comfortable accommodations and free WiFi.
Dog Friendly Hotel
Guest Reviews
Nestled in the heart of Avignon, the Mercure Pont d’Avignon Centre boasts an enviable location that places guests just steps from the city's most iconic landmarks. Visitors highlight the hotel's prime placement near the historic Pont d'Avignon and the majestic Palace of the Popes, making it an ideal base for exploring the rich cultural heritage of the area. The central location allows for easy access to Avignon's charming old town with its myriad of shops, restaurants and cultural points of interest, all within walking distance.
Guests appreciate the convenience of the hotel's underground parking, which simplifies arrival and departure in this bustling historic center. The tranquil setting, despite being in the city's core, offers a peaceful retreat after a day of sightseeing. The excellent geographical placement of the hotel is frequently mentioned as the top reason for choosing this accommodation, underscoring its suitability for both leisurely walks and in-depth explorations of the city's delights. Perfectly situated, Mercure Pont d’Avignon Centre is ideal for those looking to immerse themselves in the vibrant heart of Avignon.
At Mercure Pont d’Avignon Centre, guests generally appreciate the expansive and beautifully designed breakfast room, offering both indoor and outdoor seating options. Many reviews highlight the breakfast buffet as being varied, substantial and delicious with numerous positive mentions of fresh, regional products and high-quality offerings. The friendly and helpful staff often contribute to the pleasant dining experience.
Guests also enjoy the plentiful and hearty breakfast options, noting that the choices are sufficient to cater to different tastes. The possibility of dining on the lovely terrace is frequently mentioned as a delightful aspect of the breakfast experience.
However, a few reviews indicate that the breakfast could be crowded at times, particularly when tour groups are present and some guests felt that the offerings did not always meet four-star standards. Despite these occasional critiques, the overall sentiment is that the breakfast at Mercure Pont d’Avignon Centre is a highlight of the stay, characterized by its diversity and completeness.
Mercure Pont d'Avignon Centre garners impressive praise for its dining options. Guests frequently commend the high quality and deliciousness of the dinner offerings, highlighting both the French cuisine and gourmet standards. The hotel's restaurant often delivers exceptional food and service, making it a standout feature of their stay. Diners enjoy meals in a beautifully peaceful setting, particularly the small, charming courtyard and the inviting outdoor terrace. While some guests mention that the menu could be limited for those staying multiple days, the overall consensus speaks to a fantastic, very good restaurant experience with varied and plentiful breakfast options. Affordability is appreciated and the atmosphere is further enhanced by the scenic and quiet surroundings. Despite occasional reservations about menu variety, the high standard of cuisine and the delightful dining experience have left many guests thoroughly satisfied.
Mercure Pont d’Avignon Centre offers a blend of comfort and essential amenities in its rooms. Guests consistently highlight the cleanliness and comfort, mentioning features like large, comfortable beds, a good mattress and a modern ambiance. The inclusion of amenities like kettles with coffee and infusions, air conditioning and spacious sleeping areas add to the overall positive experience.
However, the size of the rooms tends to be a common point of contention. Many guests feel the rooms are on the smaller side, especially for a four-star hotel. Despite the small size, the space is often described as adequate and functional with a warm atmosphere. The rooms are also noted for being quiet and offering good views, such as overlooking the inner courtyard.
While some rooms show signs of aging and could benefit from renovation, the overall quality and modern decor have been appreciated. Issues such as moldy showers, old carpets and outdated equipment are occasionally mentioned, indicating variability in room conditions. Soundproofing seems to be a minor issue with some guests experiencing noise from late-night passersby.
Despite these mixed reviews on room size and maintenance, the comfort of the beds, the cleanliness and the modern, well-maintained rooms generally leave a positive impression on guests. The warm and pleasant atmosphere, combined with satisfactory room facilities, contribute to a comfortable stay at Mercure Pont d’Avignon Centre.
The beds at Mercure Pont d’Avignon Centre receive generally positive feedback from guests. Many reviews highlight the comfortable and high-quality bedding with several guests specifically noting very comfortable and good beds. The large size of some beds was also appreciated. Comments often mention the excellent comfort of the beds with descriptors such as "very good bedding" and "comfy beds" frequently used. Cleanliness and comfort seem to be consistent themes with guests appreciating the overall quality of the beds provided.
However, not all feedback is uniformly positive. A few guests found the beds to be hard or narrow and one review mentioned bedding not being changed during a four-night stay. Despite these drawbacks, the consensus leans towards a largely comfortable sleeping experience, bolstered by spacious and clean double rooms and complimented by excellent staff service.
Mercure Pont d’Avignon Centre presents a mix of cleanliness experiences, as showcased in various guest reviews. While many express satisfaction with the cleanliness, pointing out that the rooms are very clean, modern, comfortable and practical, a significant number also highlight areas falling short of such standards. Positive remarks frequently describe the rooms as clean and quiet with very clean bathrooms and a generally clean atmosphere throughout the hotel. The hotel's beautiful and clean decoration doesn't go unnoticed either.
However, certain reviews raised concerns such as dirty lobby windows, torn and dirty towels, moldy showers and dirty carpets, both in rooms and hallways. Some guests reported cleanliness issues that were particularly troubling, including dust and an instance of finding a bottle under the bed. While it is clear that some efforts are made towards cleanliness, several reviews suggest that these efforts are inconsistent and sometimes inadequate, particularly in common areas and specific rooms.
Overall, while Mercure Pont d’Avignon Centre has received praise for its clean and comfortable accommodations, attention to detail in cleaning practices appears to be an area for improvement to align with the expectations set by the hotel's standards.
Travelers visiting Mercure Pont d’Avignon Centre frequently highlight the commendable demeanor and competence of the hotel staff. The general consensus among guests reveals that the staff is exceptionally friendly and accommodating. Front desk personnel are particularly noted for being professional, efficient and welcoming, ensuring a smooth check-in experience and providing valuable tourist information. Guests also appreciated the attentiveness and polite nature of the staff, often describing their interactions as pleasant and helpful.
The hotel's reception team consistently receives praise for their responsiveness and readiness to assist with any needs, contributing to an overall positive guest experience. Instances of unfriendliness and lack of knowledge about the city were noted, but these appear to be exceptions rather than the norm. On the whole, guests leave with favorable impressions of the staff, recognizing their efforts to provide good service, maintain professionalism and create a welcoming atmosphere.
The Mercure Pont d’Avignon Centre boasts a prime location in the city center, making it an excellent choice for those wanting to explore the area. However, the hotel's wifi has received mixed reviews. While some connectivity is described as free and secure, the overall sentiment is that the wifi could be significantly faster and more reliable. Guests have experienced various issues, including the wifi being slow, unreliable or not working at all. There have also been instances where the entire hotel faced technical failures, leaving guests without internet for the duration of their stay.
Mercure Pont d’Avignon Centre offers various parking options suitable for guests' convenience. There is fine parking nearby, adjacent parking with plenty of available spaces at acceptable prices and an underground parking area that is noted for its good car access. For those needing to drop off luggage, the parking is easy to access with a designated drop-off area.
The hotel collaborates with the big city parking garage, Palais des Papes, which is only a few steps away and comes with a small discount via the hotel. Public parking attached to the hotel provides ample spaces and it is often described as very convenient, albeit with additional fees. Some spaces are available directly under the hotel, offering secure and cleaned underground parking, although there is no direct access from the parking lot to the hotel.
Despite these conveniences, some guests noted challenges such as a confusing parking garage at first, a rather unpleasant odor and many stairs to climb without an elevator. Some also found the parking expensive with costs around 20 euros per day. Nonetheless, the public parking garage is connected to the hotel, ensuring easy and well-priced parking options for visitors.
Mercure Pont d’Avignon Centre offers an ideal location for a family vacation, boasting family-friendly amenities and a welcoming atmosphere suitable for children. Guests highlight the hotel's focus on providing a family-oriented environment, making it perfect for those traveling with kids. The setting is quiet, catering to families seeking a peaceful stay and mobility for children's strollers is well accommodated. The family rooms are particularly praised for being spacious enough to comfortably host large families, enhancing the overall experience for visitors with children looking to explore Avignon.
Among travelers, Mercure Pont d’Avignon Centre has sparked mixed feelings regarding its four-star rating. While the hotel's location in Avignon is notably advantageous, allowing guests to explore the charming city without the hassle of navigating its historic walls, there are consistent remarks about it not living up to the four-star standard. Reviews have repeatedly expressed disappointment, suggesting the hotel's amenities and services do not meet the high expectations associated with a four-star rating. Despite efforts to achieve and maintain a higher classification, the consensus leans towards the sentiment that the hotel's rating might be somewhat misleading.
Mercure Pont d’Avignon Centre has received mixed reviews concerning its accessibility for guests with disabilities. On the positive side, the hotel offers wheelchair-accessible rooms, ensuring that guests with mobility needs have designated spaces. However, several areas could use improvement to meet comprehensive accessibility standards. Notably, the hotel faces criticism for not meeting PMR standards with basic elements like ramps not sufficiently up to the required specifications.
Guests have also pointed out various problems with accessibility throughout the property. The absence of an elevator or its limited capacity—only fitting one person to the third floor—presents significant challenges. There are reports that the reception counter might not be convenient during busy times and many stairs make navigation difficult for those with mobility issues. Additionally, improved signage is necessary to better direct cars to the hotel drop-off point, benefiting both disabled guests and general visitors.
Despite its ideal location, the hotel has some services that need enhancement to provide a fully accessible experience. Given these considerations, it may not be fully recommended for individuals relying on wheelchairs or those with significant mobility limitations.
Mercure Pont d’Avignon Centre is well-regarded for its pet-friendly policies, making it an inviting choice for travelers with dogs. The staff is particularly welcoming to dogs with pets warmly accepted upon arrival. The hotel permits small dogs and allows them in various areas, including a dog-friendly gym. Guests have noted that bringing a dog to the hotel is not problematic and is a pleasant experience. Overall, the accommodations and amenities are considered reasonable for pet owners, ensuring both human and canine guests feel comfortable and valued.
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Location
Guests appreciate the convenience of the hotel's underground parking, which simplifies arrival and departure in this bustling historic center. The tranquil setting, despite being in the city's core, offers a peaceful retreat after a day of sightseeing. The excellent geographical placement of the hotel is frequently mentioned as the top reason for choosing this accommodation, underscoring its suitability for both leisurely walks and in-depth explorations of the city's delights. Perfectly situated, Mercure Pont d’Avignon Centre is ideal for those looking to immerse themselves in the vibrant heart of Avignon.
Breakfast
Guests also enjoy the plentiful and hearty breakfast options, noting that the choices are sufficient to cater to different tastes. The possibility of dining on the lovely terrace is frequently mentioned as a delightful aspect of the breakfast experience.
However, a few reviews indicate that the breakfast could be crowded at times, particularly when tour groups are present and some guests felt that the offerings did not always meet four-star standards. Despite these occasional critiques, the overall sentiment is that the breakfast at Mercure Pont d’Avignon Centre is a highlight of the stay, characterized by its diversity and completeness.
Dinner
Rooms
However, the size of the rooms tends to be a common point of contention. Many guests feel the rooms are on the smaller side, especially for a four-star hotel. Despite the small size, the space is often described as adequate and functional with a warm atmosphere. The rooms are also noted for being quiet and offering good views, such as overlooking the inner courtyard.
While some rooms show signs of aging and could benefit from renovation, the overall quality and modern decor have been appreciated. Issues such as moldy showers, old carpets and outdated equipment are occasionally mentioned, indicating variability in room conditions. Soundproofing seems to be a minor issue with some guests experiencing noise from late-night passersby.
Despite these mixed reviews on room size and maintenance, the comfort of the beds, the cleanliness and the modern, well-maintained rooms generally leave a positive impression on guests. The warm and pleasant atmosphere, combined with satisfactory room facilities, contribute to a comfortable stay at Mercure Pont d’Avignon Centre.
Beds
However, not all feedback is uniformly positive. A few guests found the beds to be hard or narrow and one review mentioned bedding not being changed during a four-night stay. Despite these drawbacks, the consensus leans towards a largely comfortable sleeping experience, bolstered by spacious and clean double rooms and complimented by excellent staff service.
Cleanliness
However, certain reviews raised concerns such as dirty lobby windows, torn and dirty towels, moldy showers and dirty carpets, both in rooms and hallways. Some guests reported cleanliness issues that were particularly troubling, including dust and an instance of finding a bottle under the bed. While it is clear that some efforts are made towards cleanliness, several reviews suggest that these efforts are inconsistent and sometimes inadequate, particularly in common areas and specific rooms.
Overall, while Mercure Pont d’Avignon Centre has received praise for its clean and comfortable accommodations, attention to detail in cleaning practices appears to be an area for improvement to align with the expectations set by the hotel's standards.
Staff
The hotel's reception team consistently receives praise for their responsiveness and readiness to assist with any needs, contributing to an overall positive guest experience. Instances of unfriendliness and lack of knowledge about the city were noted, but these appear to be exceptions rather than the norm. On the whole, guests leave with favorable impressions of the staff, recognizing their efforts to provide good service, maintain professionalism and create a welcoming atmosphere.
Wi-Fi
Parking
The hotel collaborates with the big city parking garage, Palais des Papes, which is only a few steps away and comes with a small discount via the hotel. Public parking attached to the hotel provides ample spaces and it is often described as very convenient, albeit with additional fees. Some spaces are available directly under the hotel, offering secure and cleaned underground parking, although there is no direct access from the parking lot to the hotel.
Despite these conveniences, some guests noted challenges such as a confusing parking garage at first, a rather unpleasant odor and many stairs to climb without an elevator. Some also found the parking expensive with costs around 20 euros per day. Nonetheless, the public parking garage is connected to the hotel, ensuring easy and well-priced parking options for visitors.
Family
4 Star
Accessible
Guests have also pointed out various problems with accessibility throughout the property. The absence of an elevator or its limited capacity—only fitting one person to the third floor—presents significant challenges. There are reports that the reception counter might not be convenient during busy times and many stairs make navigation difficult for those with mobility issues. Additionally, improved signage is necessary to better direct cars to the hotel drop-off point, benefiting both disabled guests and general visitors.
Despite its ideal location, the hotel has some services that need enhancement to provide a fully accessible experience. Given these considerations, it may not be fully recommended for individuals relying on wheelchairs or those with significant mobility limitations.
Dog Friendly
No, Mercure Pont d’Avignon Centre doesn't have any pool.
No, a spa isn't available at Mercure Pont d’Avignon Centre.
Yes, Mercure Pont d’Avignon Centre welcomes dogs.
Yes, parking facilities are available at Mercure Pont d’Avignon Centre.
Yes, Mercure Pont d’Avignon Centre has a gym.
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