4-Star HotelLocated in a business district, this hotel features a fitness room and a summer terrace. It offers modern suites and is conveniently located near the train station and city center.
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Summary of reviews related to the '4 Star' categoryThe Novotel Suites Reims Centre receives mixed reviews regarding its four-star rating. While some guests find the hotel deserving of its four stars with excellent service, great amenities and a convenient location close to everything, others feel it does not quite live up to the expected standards. Many appreciate the clean and comfortable facilities, noting that the overall decoration and designs match its four-star rating and that the amenities are well-maintained.
However, several reviews highlight concerns that the hotel does not fully meet the four-star criteria, citing issues such as basic provisions, lack of proper parking, cold ambiance and reception quality. Some guests specifically mention that the cleaning standards, especially during COVID, are questionable. Despite these criticisms, the hotel does appear to have a segment of satisfied customers who believe it ticks all the boxes for a four-star hotel, making it a place with divided opinions on its quality and service.
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