Comfort Inn & Suites Baltimore Inner Harbor
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Summary of reviewsComfort Inn & Suites Baltimore Inner Harbor is highly praised for its exceptional location in downtown Baltimore, putting guests within walking distance of the bustling Inner Harbor, the convention center, the aquarium and the ballpark. Guests describe the location as perfect, phenomenal and amazing, appreciating the ease with which they can access various attractions and activities. The property's prime positioning is complemented by friendly staff and quality breakfast offerings, adding to a positive overall experience.
The breakfast experience at the hotel receives mixed reviews. Some guests appreciate the good selection, the availability of hot foods and the convenience of a microwave and refrigerator in their rooms. The changing variety of meats and the helpful attitude of the staff also contribute positively to the breakfast experience for some. However, many guests found the breakfast lacking in variety and quality with frequent shortages of items and a lack of healthy options such as non-dairy milk and wholegrain bread. Issues like cold coffee, an inadequate supply of plates and a frequently empty breakfast area were also noted, indicating room for improvement.
The rooms are described as spacious with comfortable beds and some guests enjoyed specific features like window ledges for sitting and separate bed and living areas. Despite these positives, numerous complaints arise regarding cleanliness and maintenance. Guests report issues like dirty floors, unpleasant odors, inadequate housekeeping and outdated facilities. Problems such as non-functional TVs, broken tables and small, outdated showers are also noted, indicating significant areas for improvement.
Cleanliness and maintenance issues extend throughout the hotel with reports of dirty rooms, mold in bathrooms, malfunctioning amenities and unkempt common areas. The hotel’s under-construction status contributes to noise and a generally untidy atmosphere. Despite these challenges, the staff’s friendliness and the exceptional location were consistently noted as standout features.
The staff receives high praise for their friendliness, professionalism and willingness to assist. The front desk staff, in particular, are highlighted for their helpful and welcoming attitudes. Isolated incidents of unprofessional behavior by some staff members do exist, but they are exceptions rather than the norm. Overall, the staff contribute positively to the guest experience by creating a friendly and supportive environment.
The beds are generally described as comfortable with several guests noting the spaciousness of the rooms adding to their satisfaction. Despite some complaints about inconsistent housekeeping and occasional issues with mattress quality, the overall consensus is that the beds provide a comfortable experience for most guests.
In summary, while the exceptional location and friendly staff of Comfort Inn & Suites Baltimore Inner Harbor provide strong positives, the property faces significant areas for improvement, particularly in cleanliness, maintenance and breakfast quality to enhance the guest experience further.
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The breakfast experience at the hotel receives mixed reviews. Some guests appreciate the good selection, the availability of hot foods and the convenience of a microwave and refrigerator in their rooms. The changing variety of meats and the helpful attitude of the staff also contribute positively to the breakfast experience for some. However, many guests found the breakfast lacking in variety and quality with frequent shortages of items and a lack of healthy options such as non-dairy milk and wholegrain bread. Issues like cold coffee, an inadequate supply of plates and a frequently empty breakfast area were also noted, indicating room for improvement.
The rooms are described as spacious with comfortable beds and some guests enjoyed specific features like window ledges for sitting and separate bed and living areas. Despite these positives, numerous complaints arise regarding cleanliness and maintenance. Guests report issues like dirty floors, unpleasant odors, inadequate housekeeping and outdated facilities. Problems such as non-functional TVs, broken tables and small, outdated showers are also noted, indicating significant areas for improvement.
Cleanliness and maintenance issues extend throughout the hotel with reports of dirty rooms, mold in bathrooms, malfunctioning amenities and unkempt common areas. The hotel’s under-construction status contributes to noise and a generally untidy atmosphere. Despite these challenges, the staff’s friendliness and the exceptional location were consistently noted as standout features.
The staff receives high praise for their friendliness, professionalism and willingness to assist. The front desk staff, in particular, are highlighted for their helpful and welcoming attitudes. Isolated incidents of unprofessional behavior by some staff members do exist, but they are exceptions rather than the norm. Overall, the staff contribute positively to the guest experience by creating a friendly and supportive environment.
The beds are generally described as comfortable with several guests noting the spaciousness of the rooms adding to their satisfaction. Despite some complaints about inconsistent housekeeping and occasional issues with mattress quality, the overall consensus is that the beds provide a comfortable experience for most guests.
In summary, while the exceptional location and friendly staff of Comfort Inn & Suites Baltimore Inner Harbor provide strong positives, the property faces significant areas for improvement, particularly in cleanliness, maintenance and breakfast quality to enhance the guest experience further.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
Positioned excellently in the heart of downtown Baltimore, the Comfort Inn & Suites Baltimore Inner Harbor garners praise primarily for its exceptional location. Guests appreciate its close proximity to the bustling Inner Harbor with its wealth of shopping and dining options only a short stroll away. The hotel is noted for being conveniently near key attractions such as the convention center, aquarium and ballpark, making it an ideal spot for both business travelers and tourists. Guests describe the location as perfect, phenomenal and amazing, highlighting its walkability and the ease with which they can access various sites and activities. Though some reviews point out that the property could use some updates, the superb location remains a standout feature. Additionally, the friendly staff and quality breakfast offerings add to the overall positive experience.
Breakfast at Comfort Inn & Suites Baltimore Inner Harbor has received mixed reviews from guests. On the positive side, some guests found the breakfast good with a nice selection and appreciated the added convenience of a microwave and refrigerator in the rooms. The breakfast offerings included hot food options and a changing variety of meats each day, which some guests enjoyed. The staff’s helpful attitude was also noted, adding to the overall breakfast experience for some visitors.
However, many guests found the breakfast to be lacking in several areas. It was frequently described as minimal with poor options and food trays often running out early, sometimes as early as 8:45 AM. Some guests highlighted that the breakfast area was cold and that coffee was often served cold as well. Others were disappointed by the lack of healthier choices, such as non-dairy milk and wholegrain breads. Additionally, issues like no plates at the breakfast bar and a breakfast room devoid of items by mid-morning were common complaints.
Several reviews mentioned a disconnect between advertised breakfast and actual offerings with some guests reporting that the breakfast was canceled or consisted only of minimal grab-and-go items, which were perceived as unhealthy and low quality. Overall, while some guests found the breakfast satisfactory, many felt it fell short of expectations, highlighting a need for improvements in availability, variety and quality.
The guest reviews paint a mixed picture of the rooms at Comfort Inn & Suites Baltimore Inner Harbor. Positively, many guests appreciated the spaciousness of the rooms, highlighting their size and the comfort of the beds. Several reviews mention that the rooms were clean and some found them to be updated and nice. A few guests enjoyed specific features like window ledges for sitting and found the room layouts with separate bed and living areas, to be a plus.
However, there are numerous complaints that point to housekeeping and maintenance issues. Complaints include rooms being dirty or partially clean with problems such as hair in bathroom drains, dirty floors and unpleasant smells like smoke and cannabis. Some reviews also indicate that the bathrooms were often neglected with issues like missing towels, dirty conditions and fixtures in poor repair including outdated and small showers. Additionally, there were frequent mentions of outdated rooms and facilities in poor condition, such as broken tables, non-functional TVs and air conditioning problems.
Overall, while the rooms can be large and the beds comfortable, there are significant problems with cleanliness, maintenance and outdated amenities that need addressing.
Many guests have shared their experiences with the beds at Comfort Inn & Suites Baltimore Inner Harbor. Most reviewers described the beds as comfortable with some even noting them to be very or super comfortable. A few found the spacious rooms to add to their satisfaction with the bedding. However, there were also complaints of inconsistent housekeeping, such as beds not being made daily and a noticeable lack of coffee after the first morning. A small number of guests were dissatisfied with the mattress quality, mentioning issues like noise, small size and wear such as big dips. Despite these occasional concerns, the overall consensus leans towards a generally positive experience with the comfort of the beds.
Comfort Inn & Suites Baltimore Inner Harbor has faced significant criticism regarding the cleanliness and maintenance of its facilities. Guests have reported various issues, including dirty rooms, stains on floors and ceilings, mold in bathrooms and generally poor housekeeping standards. The hotel appears to be under construction, which has led to additional noise and an unkempt atmosphere. Essential amenities such as outlets, air conditioning and toilets were frequently reported as malfunctioning. The apparent lack of cleanliness extended to the common areas with guests noting trash in hallways, dirty linens and a pervasive smell of cigarettes and marijuana. Despite these drawbacks, the staff and location received positive feedback, though these aspects were overshadowed by the extensive cleanliness and maintenance issues.
The staff at Comfort Inn & Suites Baltimore Inner Harbor generally received high praise from guests. They were frequently described as friendly, helpful and welcoming with special accolades given for their professionalism and responsiveness. The front desk staff in particular stood out, often mentioned for being informative, polite and always ready to assist with a smile. Managerial staff were noted for their exceptional customer service with some staff members even receiving personal kudos for their efforts.
Despite the overall positive feedback, there were isolated incidents where guests found the staff less accommodating or unprofessional. These included reports of confusion during check-out and an instance of a staff member being intoxicated at work. However, such occurrences appeared to be exceptions rather than the rule. Overall, the staff at this hotel consistently created a friendly and supportive environment for guests.
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Location
Breakfast
However, many guests found the breakfast to be lacking in several areas. It was frequently described as minimal with poor options and food trays often running out early, sometimes as early as 8:45 AM. Some guests highlighted that the breakfast area was cold and that coffee was often served cold as well. Others were disappointed by the lack of healthier choices, such as non-dairy milk and wholegrain breads. Additionally, issues like no plates at the breakfast bar and a breakfast room devoid of items by mid-morning were common complaints.
Several reviews mentioned a disconnect between advertised breakfast and actual offerings with some guests reporting that the breakfast was canceled or consisted only of minimal grab-and-go items, which were perceived as unhealthy and low quality. Overall, while some guests found the breakfast satisfactory, many felt it fell short of expectations, highlighting a need for improvements in availability, variety and quality.
Rooms
However, there are numerous complaints that point to housekeeping and maintenance issues. Complaints include rooms being dirty or partially clean with problems such as hair in bathroom drains, dirty floors and unpleasant smells like smoke and cannabis. Some reviews also indicate that the bathrooms were often neglected with issues like missing towels, dirty conditions and fixtures in poor repair including outdated and small showers. Additionally, there were frequent mentions of outdated rooms and facilities in poor condition, such as broken tables, non-functional TVs and air conditioning problems.
Overall, while the rooms can be large and the beds comfortable, there are significant problems with cleanliness, maintenance and outdated amenities that need addressing.
Beds
Cleanliness
Staff
Despite the overall positive feedback, there were isolated incidents where guests found the staff less accommodating or unprofessional. These included reports of confusion during check-out and an instance of a staff member being intoxicated at work. However, such occurrences appeared to be exceptions rather than the rule. Overall, the staff at this hotel consistently created a friendly and supportive environment for guests.
No, Comfort Inn & Suites Baltimore Inner Harbor doesn't have any pool.
No, a spa isn't available at Comfort Inn & Suites Baltimore Inner Harbor.
Yes, Comfort Inn & Suites Baltimore Inner Harbor welcomes dogs.
No, parking facilities aren't available at Comfort Inn & Suites Baltimore Inner Harbor.
Yes, Comfort Inn & Suites Baltimore Inner Harbor has a gym.
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