The Empress Hotel has received widespread praise for its central and convenient location in the heart of the city. Guests value its proximity to the Chabad House, vibrant night markets, main streets and a variety of shops, cafes and restaurants. Despite being centrally located, the hotel provides a quiet retreat from the bustling city life. Easy access to taxis and tuk-tuks adds to the convenience, making it simple for guests to explore the old town and other attractions.
The breakfast offerings at the hotel receive mixed feedback with many guests appreciating the excellent variety and quality of the buffet. The diverse selection, including custom-made omelets, ensures that everyone finds something enjoyable. However, some guests note that the breakfast could benefit from more hot dishes and fresh juice options and at times, the ambiance can be noisy and crowded.
Rooms at The Empress Hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests highlight the large, well-appointed rooms with modern amenities, comfortable beds and stunning views. While there are mentions of outdated decor and the need for improved bathrooms, the overall satisfaction with the room offerings remains high.
The hotel stands out for its impeccable cleanliness with both common areas and individual rooms being described as spotless and well-maintained. Guests appreciate the diligent cleaning service and the clean, tidy environment that enhances their stay.
Staff service at The Empress Hotel is frequently lauded as exceptional. Guests emphasize the polite, friendly and helpful nature of the team with staff going above and beyond to ensure a pleasant stay. The reception staff and individuals like doorman Paul receive special mentions for their outstanding service and genuine hospitality.
The swimming pool experience is generally positive with guests enjoying the large, clean pool and the inviting atmosphere. Some mention the panoramic view of Chiang Mai from the pool on the fifth floor as a highlight, though there are occasional reports of the pool being out of use or not clean.
The hotel is highly recommended for families, offering a welcoming atmosphere with special care for children. Family-friendly amenities like large suites and welcome packs for children add to the positive experience, making it an excellent choice for a family vacation.
The beds receive mixed reviews with many guests finding them comfortable and conducive to a restful night's sleep. Phrases like "super comfy king bed" and "very comfortable beds" reflect this sentiment, though some guests mention harder mattresses and issues with beds on wheels.
Overall, The Empress Hotel is highly praised for its superb location, comprehensive amenities, high cleanliness standards, welcoming staff and family-friendly offerings, making it a favored choice for travelers visiting the city.
Chiang Mai Marriott Hotel is a luxurious five-star hotel that provides exceptional service to its guests. The hotel is situated in the heart of the city, making it a convenient base for sightseeing and exploration. Guests can enjoy a great pool and stunning window views. The hotel also offers free garage parking, perfect for those renting a car. The buffet breakfast is superb with fresh and well-presented dishes that are replenished in a timely manner. Chiang Mai Marriott Hotel offers beautifully spacious and well-maintained rooms complete with extra large beds and comfortable sofa beds. The hotel prides itself on its cleanliness and many guests agree that it certainly lives up to that standard. The staff are friendly, helpful and professional, going above and beyond to ensure a comfortable stay. The hotel is a top tier, luxurious option for anyone traveling to Chiang Mai.
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Accessible
Pool
Infinity Pool
Rooftop Pool
Panoramic View Pool
Outdoor Pool
Luxury
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in and around Ban Rong