Bangalore, Cottonpet Main Road Majestic12.97172,77.570413(Show on Map)
6.1
Rated
+3 Photos
+3 Photos
+ 1 Photo1
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Crown Inn enjoys a prime location, praised for its convenience and accessibility to various amenities and transport hubs, such as train, bus and metro stations. While some guests found the area slightly difficult to navigate and congested, the central position is largely seen as a major asset for those relying on public transport.
The breakfast offerings at Crown Inn receive mixed feedback. Some guests appreciated the complimentary inclusion, finding the breakfast satisfactory. However, several were disappointed with either the quality not matching expectations or the breakfast being denied despite its promise in the booking details. Suggestions were made to improve its preparation by professionals to enhance the quality.
Rooms at Crown Inn elicit diverse reactions. Positives include cleanliness aligning with online photos and affordability. Nevertheless, issues such as poor ventilation, cigarette odors, pests and small room sizes underscored the need for better maintenance and cleaning. Despite these problems, some guests still found the accommodations reasonably suitable for their stays.
Cleanliness remains a significant concern with many reviews pointing out dirty sheets, stained windows, dusty surfaces and unclean washrooms characterized by odors and broken pipes. Reports of cigarette smells and the presence of cockroaches further tarnish the hotel's hygiene reputation, indicating a necessity for comprehensive cleaning and maintenance improvements.
Staff interactions present a mixed bag with some guests acknowledging friendliness and helpfulness, especially from specific receptionists. Yet, a larger segment describes the staff as rude, unprofessional, unresponsive and uncooperative, highlighting the need for enhanced professionalism and attentiveness to better cater to guest needs.
Free Wi-Fi is a valued amenity at Crown Inn, offering high-speed internet access in each room. Despite this convenience, some guests noted occasional issues with connectivity or availability, although many experienced good internet service overall.
In summary, while Crown Inn boasts a central location and offers some appreciated amenities, it faces significant challenges in areas such as breakfast quality, room upkeep, overall cleanliness and staff service, all of which require attention for a more consistently positive guest experience.
Categories
Luxury
Family
Business
Parking
5 Star
Room Types
Budget Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room's kitchen, which features a refrigerator, is available for cooking and storing food. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls and a tea and coffee maker. The unit offers 2 beds.
Standard Double RoomThe spacious double room offers a wardrobe, an electric kettle, tumble dryer and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
6.1
Rated
Review Summaries
Location
Crown Inn is noted for its highly convenient and accessible location, making it easy to reach various amenities and transport hubs. Situated close to the main train, bus and metro stations, the hotel's central placement proves advantageous for those relying on public transport. Guests have highlighted the pleasant and accessible nature of the surrounding area. However, some mention that the location can be difficult to navigate, particularly due to one-way roads and slight inaccuracies on Google Maps. While the area may feel congested at times and possibly less suitable for families, its central and accommodating position remains a significant benefit for many travelers.
Breakfast
The breakfast experience at Crown Inn has garnered varying opinions from guests. Some found the breakfast to be nice and good, appreciating the inclusion of this meal in their stay. However, there were notable negative sentiments as well. Several guests reported that breakfast was either not provided or denied, despite being listed as complimentary in their booking details. Others felt that the quality did not live up to expectations, describing it as not good, not worth the cost, or even the worst. Concerns were also raised about the breakfast being sourced from a low-rated local restaurant and suggestions were made for it to be prepared by professionals for better quality. Overall, while some guests had a satisfactory experience with the breakfast, many were left disappointed and suggested improvements.
Rooms
The rooms at Crown Inn receive mixed feedback from guests with cleanliness and maintenance being common points of concern. While some guests appreciate that the rooms are clean and match the photos provided, others point out issues such as poor ventilation, cigarette odors and even pests. Size is also a recurring theme, as many guests find the rooms to be very small and uncomfortable, though a few mention that the size is acceptable for the price. The condition of the rooms varies with several comments about the need for better cleaning and maintenance. Despite the negatives, there are mentions of good staff and reasonable accommodations that some guests find fitting for their stay.
Cleanliness
Reviews of Crown Inn have consistently highlighted concerns about cleanliness with guests mentioning dirty sheets, stained windows and dusty surfaces. Complaints were frequent about the state of the washrooms, which were described as dirty, unclean and even smelly, featuring broken pipes and other maintenance issues. The presence of cigarette smells and buds in the rooms was another common issue. Additionally, some guests noted sightings of cockroaches, which further lowered the perception of hygiene. Overall, a significant number of guests felt that the rooms and facilities required better cleaning and upkeep.
Staff
The staff of the Crown Inn receives a mix of reviews from guests. On a positive note, some guests have praised the hotel for its friendly and helpful staff, highlighting specifically a very friendly evening receptionist and a receptionist who provided assistance with finding locations. However, the majority of feedback points to several significant issues with the service provided by the staff. Many guests reported that the staff were rude, unfriendly and unprofessional. Common complaints included staff being unresponsive to guest needs and complaints, uncooperative and impolite. There were also mentions that staff exhibited an unhelpful and inattentive approach, leaving some guests feeling neglected during their stay. Overall, while there are instances of helpfulness, the general consensus indicates a need for improvement in staff professionalism and responsiveness at Crown Inn.
Wi-Fi
Crown Inn offers free and complimentary wifi with high-speed access available. Guests appreciate the availability of wifi in each room, making it convenient for staying connected. However, some reviews indicate occasional issues with comments about wifi not working or being unavailable in the room. While many guests experienced good internet connectivity, there are noted inconsistencies in service quality.
FAQ
No, Crown Inn doesn't have any pool.
No, a spa isn't available at Crown Inn.
No, Crown Inn doesn't allow dogs.
Yes, parking facilities are available at Crown Inn.
