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Grand Hotel Bansko - Fitness & SPA

Bansko , 5 Glazne Str. (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsGrand Hotel Bansko - Fitness & SPA is highly praised for its convenient location. Nestled in a picturesque mountain landscape, it offers easy access to multiple transportation options, Bansko's city center and dining venues. Positioned on the main road near the central bus station, it’s ideal for travelers, despite some noise and the need to cross the road to access the pool. The shuttle service to the ski lift is also appreciated by ski enthusiasts.

Guests consistently commend the breakfast spread, describing it as fantastic, diverse and abundant, catering to different tastes and dietary needs. The dinner offerings also receive high praise for their variety and deliciousness, particularly the desserts. Despite minor critiques regarding the freshness of some items and coffee quality, the overall sentiment towards the dining experience remains highly positive.

Room reviews are mixed. Many guests appreciate the spacious, clean and comfortable accommodations with some rooms featuring large bathrooms, big terraces and mountain views. However, discrepancies between room pictures and actual conditions, such as outdated furniture and cleanliness issues, were noted. Nevertheless, the hotel's potential is recognized with updates in room interiors and improved maintenance seen as areas for enhancement.

The general cleanliness of the hotel garners notable praise, particularly in common areas, the restaurant, bars and the spa. However, inconsistencies in room cleanliness, such as spiderwebs, dirty carpets and occasional unclean linens, have been highlighted. Despite these lapses, many guests find the hotel's hygiene standards commendable.

Staff interactions are predominantly positive with many guests highlighting the friendliness and helpfulness of the staff. The reception and housekeeping teams are often mentioned for their courteous service. Still, some inconsistencies exist with a few reports of unhelpful or rude behaviors from other staff members and language barriers affecting communication.

The WiFi service is an area needing significant improvement with many guests reporting weak, unreliable and often barely functional internet connectivity. Despite secluded spots offering peaceful work environments, the overall guest experience would benefit from enhanced internet service.

The spa and fitness center receives high praise for its top-notch facilities and services, providing exceptional relaxation and rejuvenation experiences. The variety of saunas, steam baths and spa treatments are frequently noted, despite occasional overcrowding and children using the spa areas detracting from the experience. The gym, described as well-equipped, modern and clean, is also a highlight.

The pool facilities are generally appreciated for their cleanliness and warmth, particularly the indoor heated pool. However, some guests found the indoor pool too small and crowded during peak times. Crossing the road to reach the outdoor pool and issues with pool size and towel availability were noted as areas needing improvement, yet the overall pool experience remains positive.

Parking at the hotel is convenient and secure with ample space and free parking options. Some challenges include the parking lot being full at times and certain spaces requiring payment. Nevertheless, the overall feedback on parking is favorable, complemented by the hotel's shuttle service to the slopes.

Grand Hotel Bansko shines as a family-friendly destination, offering a variety of activities and amenities suitable for families with young children, making it an excellent choice for a family stay.
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Hotel near Ski Resorts

Explicitly mentions fitness and spa facilities, catering to guests looking to stay active and relaxed during their ski trip. The 'Grand' designation suggests a larger hotel with a wider range of services.

Hotel for Honeymoon

Features an indoor pool and a spa center with hammam, sauna, and massage services. The hotel offers exceptional value, impressive facilities, and attentive staff performance, ensuring a memorable and relaxing stay.

Hotel with Spa

Imagine stepping into a parallel universe, one where only tranquility and relaxation exist; such is the experience offered by the Grand Hotel Bansko's spa, the largest in the town of Bansko. In this serene environment, dreams awaken, reaching new heights as negative thoughts and stress dissipate, leaving behind a unique sensation of harmony between body, spirit, and mind.

The Finnish sauna's magic is in its blend of eucalyptus aroma, beech wood, and volcanic stones. Meanwhile, the spa center of the Grand Hotel Bansko presents an unparalleled sense of tranquility, with over 2000 square meters dedicated to divine treatments and facilities for top-quality relaxation. For guests seeking both privacy and relaxation, the VIP SPA APARTMENT is an ideal choice. Entrust your relaxation to the magical hands of the internationally trained therapists from the Victoria Spa team, ensuring a genuinely relaxing stay at the Grand Hotel Bansko.

Family Friendly Hotel

This hotel is well-received by guests with many noting that it offers a fun and engaging experience for kids. The addition of slides adds to the enjoyment, making it a hit among younger visitors. The pool area is designed to accommodate the needs of families.

Hotel with Swimming Pool

The Grand Hotel Bansko - Fitness & SPA offers good pool facilities.

Heated Pool Indoor Pool Children's Pool Outdoor Pool

Business Hotel

Includes a business center and meeting/banquet facilities suitable for corporate groups and events in a resort setting.

Hotel with Parking

This hotel provides parking facilities for guests. Its location at the foot of the Pirin Mountains offers scenic views and a tranquil environment. The combination of parking and spa facilities enhances the overall experience.

Hotel with Gym

Features a Pulse Fitness & Spa club, part of the best fitness chain in Bulgaria, with state-of-the-art Techno Gym equipment. Offers dynamic and effective strength training options for active relaxation and full-fledged workouts.

4-Star Hotel

This hotel stands out with its fitness and spa facilities, offering guests opportunities for both recreation and relaxation. The combination of fitness amenities and spa treatments contributes to a high-quality experience.

Hotel with Outdoor Pool

The outdoor pool facilities at this hotel include an outdoor interactive pool, an outdoor shock pool, and a spacious outdoor swimming pool suitable for adults and children. A poolside bar is also available for guests to enjoy.

Hotel with Children's Pool

Offers family-friendly accommodations and is known to have spa facilities suitable for both adults and children.

Hotel with Indoor Pool

This hotel provides a large indoor heated pool and a dedicated children's pool. The spa facilities feature a thermal zone with saunas, a steam bath, and a relaxation area, offering ample space and amenities for swimming and unwinding.

Hotel with Heated Pool

This hotel features a "Fitness & SPA", indicating the availability of heated pools. These facilities are designed for both active pursuits and relaxation.

Hotel with All Inclusive Packages

Casino Hotel

Romantic Hotel

Accessible Hotel

Room Types

Deluxe Double Room Equipped with a flat-screen cable TV, minibar and air conditioning.

1-Bedroom Apartment (2 adults) It is ideal for 2 adults and 2 children.

2-Bedroom Apartment It is ideal for 4 adults and 2 children.

One-Bedroom Apartment - Penthouse This apartment is set on the last floor and offers mountain view. It has a seating area and a bedroom, a flat-screen TV and a bath.

1-Bedroom Apartment This apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The apartment's kitchenette, which features an electric kettle, is available for cooking and storing food. This apartment is air-conditioned and has a seating area with a flat-screen TV, soundproof walls, a minibar, a dining area, as well as a wardrobe. The unit has 2 beds.

Executive Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV, soundproof walls, a minibar, a seating area as well as mountain views. The unit has 1 bed.

About Grand Hotel Bansko - Fitness & SPA

License: УИК: Б3-Ж44-АН7-Б1

Guest Reviews

8.1

Very Good

Location

Grand Hotel Bansko - Fitness & SPA boasts a highly convenient location with easy access to multiple transportation options, making it ideal for travelers arriving by bus or train. Positioned on a main road, the hotel provides guests with close proximity to the central bus station and it’s a short, pleasant walk to Bansko's charming city center, the old town area and various dining options.

The hotel is situated amidst a picturesque mountain landscape, offering a serene atmosphere despite being on the edge of the main town. Despite its position on a busy intercity road—causing some noise and requiring guests to cross the road to access the pool—the overall location is deemed excellent by many visitors. The hotel also features a shuttle service to the first ski lift station, ensuring convenience for ski enthusiasts, although the gondola is a bit farther away, requiring a 20-25 minute walk.

Overall, Grand Hotel Bansko is appreciated for its central yet peaceful setting, providing guests with both accessibility and a pleasant environment.

Breakfast

Grand Hotel Bansko - Fitness & SPA receives high praise from guests for its breakfast offerings. Guests consistently highlight the rich variety and high quality of the breakfast spread, describing it as fantastic, diverse and abundant. The breakfast buffet is noted for its extensive selection, accommodating different tastes and dietary needs with options ranging from fresh fruits, salads and omelets to fresh-squeezed juices.

Many reviewers find the food to be overall delicious with some stating it is among the best they have ever had. The breakfast is also frequently mentioned alongside dinner, both praised for being delicious and varied. Throughout the reviews, terms such as wonderful, superb and excellent are commonly used to describe the breakfast, emphasizing both its quantity and quality.

However, there are a few mentions of areas for improvement, such as the freshness of certain items and the coffee quality. Despite these minor critiques, the general consensus remains strongly positive, making the breakfast experience at Grand Hotel Bansko a standout feature valued by its guests.

Dinner

The Grand Hotel Bansko's Fitness & SPA dining experience receives high praise for its generous, diverse and delicious food offerings. Many guests enjoyed both breakfast and dinner, often noting the excellent taste and wide variety available. The dinner offerings, in particular, were highlighted for being satisfying, plentiful and featuring interesting and well-prepared dishes. The buffet spread is often commended for its richness and the exceptional quality of the desserts, especially the Turkish treats.

However, there are occasional criticisms regarding the food. Some guests found certain meals to be monotonous or lacking in options, particularly for children. A few reviews mentioned instances of food being served at an inconsistent temperature or not meeting the expected quality. Despite these occasional negatives, the overall sentiment towards the dining experience at Grand Hotel Bansko remains largely positive with many guests emphasizing the diverse and delightful cuisine.

Rooms

At the 'Grand Hotel Bansko - Fitness & SPA,' guest reviews reveal a mix of experiences concerning the rooms. Many visitors praise the hotel for its spacious and large rooms, often describing them as clean, comfortable and welcoming. King-size beds and well-maintained amenities contribute to a generally positive experience for many guests.

Some rooms stand out for their luxury and impressive size, including apartments that span approximately 60-70 m². Other positive highlights include large bathrooms, big terraces with mountain views and special touches like surprise treats left in rooms.

However, there are consistent reports of discrepancies between the room pictures on booking sites and the actual rooms received. Several reviewers mention outdated furniture, poorly maintained decor and occasional cleanliness issues, such as old carpets, spiderwebs and dusty rooms. Foul smells, worn-out furnishings and non-functional amenities (like broken doors and non-working hairdryers) have also been noted.

Despite these drawbacks, the hotel's spacious and well-equipped rooms are still a strong point for many guests. The hotel seems to have potential but might benefit from updating room interiors and improving maintenance and cleaning standards to meet guest expectations fully.

Beds

The guest reviews for the beds at Grand Hotel Bansko - Fitness & SPA paint a picture of mixed experiences. Most guests praised the comfort and spaciousness of the beds, often highlighting them as large, cozy and conducive to a restful night's sleep. Phrases such as "comfortable and cozy beds," "king-size bed was very nice," and "fantastic experience with the bed" indicate consistent satisfaction among many who stayed there.

However, the hotel's bedding did not impress everyone. There were comments about firm mattresses, uncomfortable sofa beds and pillows that many found less than ideal. Some guests noted that the bed linens and towels were not changed frequently. Despite these concerns, the positive feedback about the beds generally outweighs the negative, suggesting that most guests had a comfortable experience.

Overall, while there are areas for improvement in terms of pillow comfort and bed maintenance, the general consensus reveals that many guests enjoyed the spacious and comfortable beds offered by Grand Hotel Bansko.

Cleanliness

Grand Hotel Bansko - Fitness & SPA exhibits a markedly varied reception when it comes to cleanliness with notable praise echoed through numerous reviews. Visitors frequently commend the hotel for maintaining a high standard of hygiene, describing the experience as exceptionally clean, neat and well-maintained. The rooms are often spotlighted for their superior cleanliness and the common areas are consistently kept spotless and well-organized. Guests have noted that the overall hygiene throughout the hotel, including the restaurant and bars, is upheld to a commendable degree.

However, the feedback isn't universally positive. Some inconsistencies in room cleanliness have been highlighted with sporadic mentions of spiderwebs, dirty carpets and unclean linens. There have been occasions where guest rooms were not cleaned daily or adequately, leading to dissatisfaction. Moreover, a few guests reported issues with stained carpets and a somewhat lackluster attention to detail in the upkeep of the interior spaces.

Despite these occasional lapses, the spa facility frequently garners praise for its cleanliness and overall experience. This mix of reviews depicts a hotel that, while often hitting the mark with its cleanliness and maintenance, sometimes fails to deliver a consistently immaculate experience.

Staff

The feedback from guests regarding the staff at 'Grand Hotel Bansko - Fitness & SPA' offers a diverse perspective. Many reviews highlight the friendliness and helpfulness of the staff, frequently describing them as kind, smiling and accommodating. Guests often praised the reception staff for being courteous and supportive, contributing to a welcoming atmosphere. Additionally, mentions of professionalism, attentiveness and responsiveness are recurrent, particularly lauding the housekeeping, restaurant and spa staff for their service.

However, some reviews note inconsistency in the staff’s approach. While a good portion of the employees were friendly and hospitable, a few guests encountered unhelpful and even rude behaviors from others, including bartenders and waiters. Language barriers were also a concern for some, particularly in the restaurant and spa areas, where not all staff members spoke English.

Overall, positive reviews dominate, emphasizing the staff's polite demeanor and eagerness to assist. Yet, there are instances where service fell short, reflecting a mixture of exceptional hospitality and areas needing improvement.

Wi-Fi

The Grand Hotel Bansko offers a range of amenities, but one area that appears to need significant improvement is the WiFi service. Many guests have mentioned that the internet connection is weak, unreliable and often barely functional. Issues range from poor WiFi connectivity to zero access in some rooms, making it difficult for those needing to stay connected for work or leisure. The wireless network's instability has been a common complaint, particularly in rooms where the signal is weakest. Despite these challenges, there are secluded spots around the hotel where peaceful work is possible, although the weak signal makes tasks like video calls challenging. Overall, enhancing the internet service could greatly improve the guest experience.

Spa

Grand Hotel Bansko's spa and fitness center generally impresses its guests with its top-notch facilities and services, making it an excellent destination for relaxation and rejuvenation. Guests frequently praise the spa for being very good with an exceptional variety of saunas and steam baths. The spa treatments are often described as delightful, providing a lovely and relaxing experience. The spa center itself is noted for being well-maintained, clean and highly functional, boasting impressive and rich facilities.

Visitors particularly enjoy the heated pools, various saunas and steam baths, highlighting the excellent quality of the spa services. Many mention the spa's size, noting it as a grand and large space that offers everything needed for a perfect morning relax. The availability of multiple Hamam rooms and massage options further adds to its charm.

Despite the overwhelmingly positive feedback, some guests mention occasional overcrowding and the presence of children using the spa areas as playgrounds, which can detract from the relaxation experience. Additionally, the spa’s size can sometimes be seen as both a positive and negative aspect with a few guests finding it too vast or too far from their rooms.

However, the overall sentiment remains highly positive with many calling the spa amazing, magnificent and unique. The combination of excellent spa facilities and high-quality service ensures that guests leave feeling refreshed and satisfied with their spa experience at Grand Hotel Bansko.

Gym

The gym at Grand Hotel Bansko - Fitness & SPA has garnered consistently positive feedback from guests, who frequently highlight its impressive facilities. Visitors commend the gym for being well-equipped, modern and clean, making it suitable for a thorough workout. The available equipment is noted to be varied and professional, catering to different fitness needs and levels. Additionally, the convenience of having the gym situated close to the children's playroom is appreciated by families. Overall, guests consider the fitness center to be among the best, often describing it as excellent and one of the standout features of the hotel.

Pool

The pool facilities at Grand Hotel Bansko - Fitness & SPA generally receive positive feedback, though some guests feel there is room for improvement. Many appreciated the cleanliness and warmth of both indoor and outdoor pools with specific praise for the heated and well-maintained indoor pool as being particularly enjoyable and relaxing. Families noted that children loved the swimming area with ample opportunities to make the most of the pleasant pool surroundings.

Guests enjoyed the convenience of having both indoor and outdoor pools with the heated pools and jacuzzi receiving high recommendations. Meanwhile, the outdoor pool was noted as great, offering a nice garden setting that included a simulated beach area. This added a unique element to the pool experience.

However, concerns were raised about the pool size with several reviews mentioning the indoor pool was too small and crowded, particularly during peak times. The outdoor pool also faced criticism for being murky and crowded. Some guests found it inconvenient to cross the main road in a bathrobe to reach the outdoor pool, which is located outside the main complex.

For those looking to swim extensively, the internal pool's limited space might be a drawback. Additionally, the scarcity of towels in the pool area and inconsistent water temperatures were noted as areas needing improvement. Despite these issues, the pools were generally seen as a highlight, adding a significant positive aspect to the overall hotel experience, especially when combined with the extensive spa facilities.

Parking

Parking at the Grand Hotel Bansko - Fitness & SPA generally receives positive feedback from guests. Visitors frequently mention the availability and adequacy of the parking options with many highlighting the free and secure parking provided by the hotel. There is ample space and plenty of spots are usually available, making parking convenient for most guests. Some reviews indicate that the hotel's parking services are private and well-maintained with a large, comfortable parking area that accommodates guests easily. Additionally, the hotel offers free parking for its guests and the availability of both outdoor and secure parking adds to the convenience.

However, there are a few mentions of challenges, such as the parking lot being full at times or smaller than necessary, which makes finding a spot occasionally difficult. Some guests noted that certain parking spaces require a payment of 10lv per night or 15 euros. Despite these minor setbacks, the overall consensus leans towards a positive parking experience, enhanced by the hotel's provision of a shuttle bus to the slopes with a convenient timetable for hassle-free transport.

Family

Grand Hotel Bansko shines as a family-friendly destination, ideal for family vacations and particularly suitable for families with young children. The hotel's environment is well-suited for children, offering a variety of activities and amenities that make it an excellent choice for a family stay. Families can enjoy spacious rooms and a stunning spa packed with facilities, including a heated pool, saunas and hot tubs.

Parents appreciate the attentive and good staff dedicated to children's activities, ensuring that little ones have a memorable experience. The play area for kids and the pool designed with children in mind are highlights, making the hotel a favorable option for guests of all ages. Bathrobes provided for kids add a thoughtful touch to the family-focused amenities.

Although some guests noted that the kids' corner closed early and mentioned negative interactions with certain staff members, the overall sentiment points to a successful holiday with ample entertainment for all age groups, from infants to centenarians. The setup is highly recommended for families seeking a balanced mix of relaxation and fun activities for their children.

Ski

Grand Hotel Bansko - Fitness & SPA is a great destination for winter sports enthusiasts, offering a range of amenities tailored for skiers. The hotel provides efficient ski lift access and free transfers to the slopes, which are a boon for guests. The shuttle service runs every 30 minutes, ensuring a connection to the ski areas, though some guests noted the frequency could be improved.

The in-house ski rental service is well-regarded, featuring good prices and helpful staff. Storage for ski equipment is also available, although a minor issue noted is the lack of space in rooms for storing ski gear and boots.

For those looking to rent equipment on-site, the rental shop is praised for its excellent service. With easy access to the ski regions and great ski facilities, Grand Hotel Bansko maintains a strong focus on skiing amenities that make it a compelling choice for skiers.

Children's Pool

The children's pool at Grand Hotel Bansko - Fitness & SPA is well-received by guests with many noting that it offers a fun and engaging experience for kids. The addition of slides adds to the enjoyment, making it a hit among younger visitors. The pool area is designed to accommodate the needs of families, providing entertainment for a wide range of ages. While the pool can get crowded and may attract both children and adults, the hotel enforces a policy disallowing children after 7pm to maintain a pleasant environment.

Indoor Pool

The indoor pool at Grand Hotel Bansko - Fitness & SPA received mixed reviews. Many guests found the indoor swimming facility impressive and appreciated its great features. The heated pool was a noted highlight with some describing it as a nice addition to their stay. However, several guests mentioned issues such as the pool not being heated properly and occasional overcrowding. Some reviewers pointed out that the pool was too small for the size of the hotel and noted instances of the pool being cold or not operational. Despite these drawbacks, the indoor pool overall was deemed amazing by some, suggesting varied experiences among visitors.

Romantic

Grand Hotel Bansko - Fitness & SPA offers a romantic ambiance, making it an ideal destination for couples seeking a romantic getaway. The setup is perfect for a romantic escape and even honeymoon-worthy. The hotel exudes a romantic feel throughout, providing an atmosphere that is definitely romantic. Guests can look forward to a setting that is perfect for relaxation. The hotel stands out with its unique kids' corner, suggesting that it caters well to families as well. Activities organized by the hotel during the day ensure guests have engaging experiences. Overall, it is referred to as one of the best hotels by its guests.

Yes, Grand Hotel Bansko - Fitness & SPA has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Grand Hotel Bansko - Fitness & SPA.

No, Grand Hotel Bansko - Fitness & SPA doesn't allow dogs.

Yes, parking facilities are available at Grand Hotel Bansko - Fitness & SPA.

Yes, Grand Hotel Bansko - Fitness & SPA has a gym.

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