4-Star HotelSummary of reviews related to the '4 Star' categorySercotel Ayala offers a mix of experiences for guests with some standout positives and notable areas for improvement. Guests consistently praised the hotel’s spacious superior rooms and good-sized accommodations, along with a commendable breakfast offering. Its prime location near the market, old city, shops and tapas bars makes it an ideal choice for exploring Bilbao, contributing significantly to its appeal for short visits.
However, the hotel’s four-star rating has sparked mixed reactions. Some guests felt that it delivered high quality befitting its rating, calling it a true four-star experience with appropriate service facilities. Others, however, expressed dissatisfaction, citing a lack of amenities like a coffee or tea service in rooms, absence of a tea kettle, no gym and issues with cleanliness. Some rooms felt basic or spartan to several guests, who expected much more from a four-star establishment.
Despite some four-star features, the consistency and range of services leave room for improvement. Issues such as tiny reception, lack of parking and limited amenities were commonly noted. Still, the hotel remains a decent and affordable choice, particularly for those prioritizing location and practicality over luxury.
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