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Summary of reviewsThe Upper House in Batu Kawan is highly praised for its strategic location in a newly developed area, offering easy access to major attractions like IKEA and the Design Village Premium Outlet. This makes it an ideal choice for both shoppers and business travelers, with convenient connections to the industrial zone and nearby eateries. Despite limited convenience store options in the vicinity, the hotel itself is modern and well-equipped, providing a cozy and accessible environment.
Guests appreciate the cleanliness and modernity of the rooms, which are impeccably maintained and feature comfortable Serta mattresses for a restful sleep. While standard rooms might be small for those with larger luggage, the Premier King rooms offer more space for those seeking a relaxing staycation. The hotel's minimalist design further enhances the inviting atmosphere, contributing to its reputation for cleanliness and comfort.
The hotel's pool is another highlight, noted for its cleanliness, modernity, and suitability for exercise. It complements the overall positive experience at the hotel, despite minor feedback regarding seating around the pool area.
The staff at The Upper House generally receive compliments for their friendliness and helpfulness, contributing to the hotel's luxury feel. While there are occasional suggestions for improvement in customer interactions, the team remains a positive aspect of the hotel experience.
The breakfast offerings receive mixed reviews, with some guests appreciating the convenience and dietary accommodations, while others find room for improvement in variety and freshness. Upgrading the breakfast could enhance future stays.
Overall, The Upper House is a recommended choice for its location, cleanliness, comfortable beds, and welcoming staff, making it an appealing option for those visiting Batu Kawan.
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