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Summary of reviewsPunthill Norwest receives high praise as a modern hotel offering a harmonious mix of convenience and tranquility, making it an ideal choice for business travelers, families, and event attendees alike. Its location is celebrated for providing easy access to the Norwest metro station, various shops, supermarkets, and diverse dining options, all within walking distance. The peaceful environment, combined with its proximity to business parks and popular venues, contributes significantly to its appeal.
The hotel rooms are commended for their spaciousness and modern design, providing a comfortable and well-equipped living space. Features such as soundproofing, comfortable beds, and amenities including kitchen facilities add to the positive guest experience. Cleanliness is a standout feature, with guests often describing the accommodations as spotless and pristine.
The friendly and professional staff enhance the overall experience, consistently praised for their warm demeanor and efficiency. Reception staff, in particular, are noted for their helpfulness, further contributing to the hotel's welcoming atmosphere.
While breakfast enjoys positive feedback for quality and presentation, the limited availability on weekends and absence of room service for dinner options present minor drawbacks. Nonetheless, the onsite restaurant, when open, provides enjoyable dining experiences with delicious meals.
Additionally, Punthill Norwest offers ample parking, including free and secure options, although some guests have commented on the parking fees. The complimentary Wi-Fi generally receives positive reviews, despite occasional connectivity issues.
Overall, guests find Punthill Norwest to be a fantastic blend of modern elegance, cleanliness, and exceptional service, providing great value for money and making it a popular choice for those seeking a substantial and enjoyable stay in the area. Show more
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Categories
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Free Wi-Fi
Aparthotel with Parking
Accessible Aparthotel
Aparthotel with Gym
5-Star Aparthotel
Aparthotel with Outdoor Pool
Room Types
Studio ApartmentThis air-conditioned studio features a basic kitchenette and a seating area with flat-screen satellite TV.
One Bedroom ApartmentThis air-conditioned apartment features a private balcony and full kitchen and laundry facilities. It also includes a separate living room offering a flat-screen TV with satellite channels.
Two-Bedroom ApartmentThis air-conditioned apartment consists of 2 interconnected apartments. It features a private balcony and full kitchen and laundry facilities. It also includes a separate living room offering a flat-screen TV with satellite channels.
Two Bedroom Apartment - InterconnectingThis spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 3 beds.
Three-Bedroom ApartmentThis spacious apartment comprises 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 3 beds.
Guest Reviews
8.2
Very Good
Location
Punthill Norwest is highly praised for its superb location, offering a harmonious blend of convenience and tranquility. Ideally positioned, it provides easy access to the Norwest metro station, making travel across Sydney straightforward. Guests appreciate the proximity to a variety of shops, supermarkets, and a diverse array of restaurants, ensuring that all essentials are within a comfortable walking distance. The area is described as peaceful, providing a respite from the hustle and bustle of busier city parts, yet maintains easy access to key areas, including business parks and popular venues like Hillsong Church. The hotel itself is modern and clean, featuring spacious and well-equipped accommodations that support a relaxing and comfortable stay. It's an excellent choice for both business travelers and those visiting family or attending events in the region. Friendly and helpful staff add to the overall positive guest experience, making it a popular choice for repeat visitors. Whether attending a conference or exploring the local dining scene, Punthill Norwest's strategic location fulfills a variety of guest needs with ease.
Breakfast
The breakfast experience at Punthill Norwest is generally well-regarded by guests, highlighted by its convenient on-site cafe situated on the ground floor. Guests appreciate the friendly and attentive staff who contribute to a welcoming atmosphere. The café offers quality food with a delightful presentation and ambiance, contributing to enjoyable dining moments for breakfast. Despite some limitations in menu variety, the food is often described as delicious, well-prepared, and reasonably priced, with some guests noting the large portions available. Coffee is frequently praised for its great taste.
However, it's important to note that the cafe does not operate on weekends, creating a lack of in-house breakfast options during that time, which has disappointed some visitors. Additionally, there have been instances of amenities like streaming services, milk for coffee preparation, and minibars being absent from the experience, despite a largely positive reception of the breakfast itself. Overall, for those seeking a pleasant breakfast experience, the cafe at Punthill Norwest is a favorable option when available, conveniently complemented by nearby dining alternatives for added variety.
Dinner
Punthill Norwest offers a dining experience that has left guests with mixed impressions. While some guests have enjoyed delicious meals at the onsite restaurant, noting tasty dinners and reasonably priced offerings, others have experienced challenges, such as limited availability on weekends and an absence of room service or dining options for dinner after a long day. Although the restaurant receives praise for its gourmet finger food and cocktails, its inconsistent availability has led some guests to seek alternative dining solutions, like ordering via delivery services. Nonetheless, the reception staff, particularly Stephanie, receive high marks for their helpfulness and guidance, which enhances the overall guest experience at the hotel. Despite some shortcomings, the quality of food and friendly service in the restaurant has left many guests satisfied with their dining experiences.
Rooms
Punthill Norwest offers a delightful experience for travelers seeking comfort and modern amenities in their hotel stay. The rooms are consistently praised for their spaciousness and cleanliness, providing a serene and well-equipped environment for guests. Many reviewers highlight the generous room sizes, noting the apartments as especially suitable for families or larger groups, with layouts that include separate living areas, bedrooms, and kitchens for added convenience.
The decor throughout is modern and attractive, contributing to the overall pleasing and high standard presentation of the rooms. Comfort is a priority, with many mentioning the inviting and supportive beds, along with well-designed spaces that offer either a kitchenette or full kitchen facilities. Guests consistently find the rooms to be soundproof and quiet, ensuring a restful stay.
Amenities are comprehensive, including elements like stunning showers, large TVs, and practical additions such as washing machines and dryers — all contributing to a home-like feel. The hotel is well-located, offering easy access to nearby dining options and conveniences such as supermarkets, which is an added bonus for those staying in the self-catering apartments.
Friendly staff enhance the experience with efficient service, ensuring rooms are well-maintained and ready upon arrival. This new property entices guests with its fresh feel and top-of-the-line facilities, leaving many eager to return on their next visit to the area.
Beds
Punthill Norwest has garnered a mixed yet predominantly positive reputation for its bedding, as reflected in numerous guest reviews. Many visitors to this establishment frequently commend the beds for their comfort, with terms such as comfortable, very comfortable, and really comfy consistently highlighted. The hotel boasts large and inviting beds, including king-size options that guests have found particularly appealing. The combination of spacious rooms and well-maintained bedding enhances the overall guest experience. However, it’s worth noting that opinions on firmness vary, with some guests describing the mattresses as too hard or too firm, while others found them just right. There are occasional concerns about discomfort with some beds, but these do not appear to be widespread. Additionally, room features like separate lounge areas and quiet floors contribute to a restful stay, despite any discrepancies in bed preference. Overall, Punthill Norwest seems to deliver a comfortable and satisfactory sleep experience for most of its guests.
Cleanliness
Punthill Norwest consistently impresses its guests with a high standard of cleanliness and modern amenities. Visitors frequently describe the hotel as impeccably clean, often using terms like spotless, immaculate, and pristine to convey their satisfaction. The hotel's rooms are spacious, well-maintained, and exude a fresh and modern ambiance, making them particularly comfortable for extended stays. Families find the accommodations ample, with good-sized rooms and comfortable beds offering a restful experience.
Guests appreciate the friendly and accommodating staff, which enhances the overall pleasant atmosphere of the hotel. The location of the property is quiet and convenient, suitable for both leisure and business travelers who value peace and accessibility. The hotel's commitment to cleanliness is underscored by daily housekeeping services that leave rooms in a gleaming state for returning guests.
While most experiences are overwhelmingly positive, with phrases like lovely cleanliness and well-maintained frequently mentioned, a few visitors have noted areas where maintenance and deeper cleaning could be enhanced, such as in kitchen areas and bathrooms. Nonetheless, for many, the combination of cleanliness, comfort, and friendly service makes Punthill Norwest a reliable choice for a pleasant stay.
Staff
Punthill Norwest has become well-regarded for its exceptional hospitality, highlighted by the enthusiastic praise for its staff in guest reviews. The positive feedback frequently emphasizes the staff's friendliness, professionalism, and willingness to assist. Guests appreciate the warm and welcoming atmosphere created by the team, who are noted for their polite demeanor and efficient handling of check-in procedures. The reception staff, including individuals like Tristan and Rebecca, are singled out for being very personable and approachable. Many visitors mention how accommodating the staff are, adjusting to unusual timings for arrivals or promptly attending to requests, such as setting up a cot or addressing technical issues.
Moreover, the supportive nature of the staff extends to offering thoughtful services, like upgrading accommodations or providing useful items like coffee plungers and phone chargers. Guests are pleased with the helpful guidance and advice shared by knowledgeable staff members, making them feel comfortable throughout their stay. This affability is complemented by consistent professionalism and courtesy, with communication being highlighted as excellent.
The hotel's location close to transport links, along with easy check-in and secure parking, further supports an effortless experience at Punthill Norwest. This combination of efficiency, friendliness, and proactive service makes the stay particularly enjoyable, leaving guests feeling valued and well taken care of.
Wi-Fi
When staying at Punthill Norwest, guests can expect complimentary Wi-Fi, which generally receives positive feedback for ease of connection and good quality. Many reviews highlight the Wi-Fi as fast and straightforward to use, contributing to a satisfying stay. However, there are also mentions of potential areas for improvement, such as enhancing speed and reliability, with occasional issues reported around streaming and reception. While there were instances where guests faced connectivity challenges, these were typically resolved by the external provider or assistance from reception staff. Additionally, the inclusion of free Wi-Fi and parking often enhances the overall convenience and appeal of the hotel, making it a favorable choice, especially for larger families. Despite some hiccups, the seamless access to both parking and reception facilitates a smooth and welcoming experience.
Parking
Punthill Norwest offers a convenient parking experience that is often praised by guests for its ease and accessibility. Many visitors appreciate the ample availability and secure nature of the parking, with plenty of spaces available, including free options. The hotel provides undercover parking, which adds an element of security and protection from the elements, making it a rare find in the area. The parking facilities are generally regarded as good with straightforward access and proximity to reception, creating a hassle-free arrival and departure process.
However, there are mixed feelings about parking costs, as guests have noted parking fees of up to $25 per night, which some find too expensive for standalone accommodation. This fee has sometimes been charged even for spaces that were previously free, and guests have suggested looking for nearby street parking, which is abundant on weekends and free. While paid parking ensures a reserved spot, it might not be necessary given the availability of free sections. Overall, while the parking facilities themselves receive positive feedback, the pricing structure leaves some guests feeling it could be more transparent or economical.
5 Star
Punthill Norwest has been delighting its guests with a blend of modern elegance and exceptional service. Visitors praise the hotel for its clean and well-presented facilities, noting the high standards of cleanliness and the friendly nature of the staff who go out of their way to assist with a smile. The state-of-the-art amenities, combined with the quiet and beautiful ambience of the property, create an inviting atmosphere for a relaxing stay.
Guests frequently express their pleasant surprise at the value for money, describing their experience as top of the line and flawless. The presence of a comfortable bathtub in the accommodations adds to the sense of luxury, enhancing the overall hotel stay. Many reviewers highlight the property's proximity to a shopping center as a convenient bonus.
With numerous endorsements recommending the hotel to everyone, visitors agree on its high class and affordability. The promise of a fantastic stay is consistent among guests, leading many to plan return visits. Overall, Punthill Norwest delivers an outstanding experience, making it a highly recommended choice for travelers seeking a remarkable and comfortable retreat.
Yes, Punthill Norwest has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Punthill Norwest.
No, Punthill Norwest doesn't allow dogs.
Yes, parking facilities are available at Punthill Norwest.