4-Star HotelThis hotel provides a spa for relaxation and various wellness treatments. Its location in Onís offers a tranquil retreat, ideal for guests seeking comfort and high-quality service.
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Summary of reviews related to the '4 Star' category'Hotel & Spa María Manuela' presents itself as a four-star facility but appears to fall short of meeting the standards one might expect from such an establishment. While some guests find everything to be correct during their stay, many express disappointment concerning various aspects of the hotel.
Room quality is a recurring concern with complaints about small sizes, lack of air conditioning and outdated interiors. The bedding and amenities are often highlighted as not up to four-star expectations. Cleanliness, too, seems to be lacking with some guests likening it more to a camping experience than a luxury hotel stay.
Dining experiences, especially breakfast, receive mixed reviews. While some find the breakfast comprehensive, others remark on its limited variety and poor quality, uncharacteristic of a four-star hotel. The dinner and breakfast buffets are noted to lack the elaborate spread one would anticipate at such a rating.
The service quality appears inconsistent. Issues such as not replacing towels, an empty mini-fridge and a perceived overcharging for spa services signify that the service might not align with what is usually provided in similar-rated hotels. The rate fee for bringing a pet also draws comments with some guests feeling it is unreasonable.
Overall, while 'Hotel & Spa María Manuela' carries the four-star title and offers some amenities accordingly, many areas do not meet guests' expectations for this rating, leading to a misalignment between the price charged and the level of service provided.
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