4-Star HotelSummary of reviews related to the '4 Star' categoryGuests of Hotel Suramericana consistently express disappointment regarding its advertised four-star rating, noting that it falls significantly short of this benchmark. Many suggest that the hotel's conditions and overall standard feel more akin to a hostel or a motel, rather than a well-established four-star hotel. Reviews highlight a disparity between the hotel's Booking.com classification and the actual experience with some stating that the establishment wouldn't even merit two stars. Concerns are raised about the quality of amenities such as soap, which do not align with four-star expectations. Despite a few positive remarks about correct housekeeping practices, the general sentiment reveals that the hotel does not justify its pricing, which is compared to that of a five-star hotel. Guests feel misled by the inaccurate marketing and emphasize the need for the hotel to meet genuine four-star standards.
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