Grand Mercure Beppu Bay Resort & Spa
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Summary of reviewsGrand Mercure Beppu Bay Resort & Spa offers a remarkable experience characterized by its prime location, excellent dining, spacious rooms, and dedicated staff. Nestled on a hill, the resort provides breathtaking ocean views, offering a serene environment ideal for those seeking tranquility away from the city center's bustle. The stunning vistas, coupled with convenient access to amenities like a nearby convenience store, enhance the resort's appeal.
A highlight of each stay is the exceptional breakfast, praised for its variety and quality. Guests enjoy a luxurious dining experience with extensive options catering to diverse tastes, all set against the backdrop of picturesque scenery. Dinner similarly impresses with a wide range of flavorful dishes, including favorite offerings like wagyu beef and ramen. The all-you-can-drink alcohol service further enhances the dining experience, allowing guests to relax and savor their meals.
Rooms at the resort receive high marks for their spaciousness and comfort, featuring high-quality mattresses and stunning sea views. Although some furniture shows signs of aging and occasional cleanliness issues are noted, the renovated accommodations provide ample comfort and a restful retreat. The hotel's cleanliness, while showing some room for improvement, generally contributes positively to the overall ambiance—the clean hot springs being a particular highlight.
Guests consistently commend the staff for their exceptional service, recognizing their friendliness, enthusiasm, and attentiveness. The team, from the front desk to the lounge area, significantly enhances the guest experience, although there is room for improvement in staffing levels during peak periods.
Overall, Grand Mercure Beppu Bay Resort & Spa is highly regarded for its serene location, delightful dining, comfortable accommodations, and dedicated staff, making it a favored choice for those visiting the Beppu area.
Categories
A highlight of each stay is the exceptional breakfast, praised for its variety and quality. Guests enjoy a luxurious dining experience with extensive options catering to diverse tastes, all set against the backdrop of picturesque scenery. Dinner similarly impresses with a wide range of flavorful dishes, including favorite offerings like wagyu beef and ramen. The all-you-can-drink alcohol service further enhances the dining experience, allowing guests to relax and savor their meals.
Rooms at the resort receive high marks for their spaciousness and comfort, featuring high-quality mattresses and stunning sea views. Although some furniture shows signs of aging and occasional cleanliness issues are noted, the renovated accommodations provide ample comfort and a restful retreat. The hotel's cleanliness, while showing some room for improvement, generally contributes positively to the overall ambiance—the clean hot springs being a particular highlight.
Guests consistently commend the staff for their exceptional service, recognizing their friendliness, enthusiasm, and attentiveness. The team, from the front desk to the lounge area, significantly enhances the guest experience, although there is room for improvement in staffing levels during peak periods.
Overall, Grand Mercure Beppu Bay Resort & Spa is highly regarded for its serene location, delightful dining, comfortable accommodations, and dedicated staff, making it a favored choice for those visiting the Beppu area.
Luxury Hotel
This luxurious resort offers spacious guestrooms with views of Beppu Bay and the surrounding mountains. It provides a relaxing environment with hot springs and aims to offer a multi-sensory journey of local explorations.
Hotel for Honeymoon
This resort offers a high level of service and a range of spa treatments, providing a relaxing and romantic experience. The beautiful bay views and luxurious accommodations make it ideal for a honeymoon getaway.
Hotel with Spa
Located in Hiji, this resort offers a relaxing experience with comprehensive spa facilities. Guests can enjoy various treatments and therapies designed for rejuvenation and well-being, along with stunning views of Beppu Bay.
Romantic Hotel
This resort offers a luxurious experience with stunning views of Beppu Bay. The spa and hot spring facilities provide relaxation and rejuvenation, perfect for a romantic escape.
Small Hotel
5-Star Hotel
Guest Reviews
Grand Mercure Beppu Bay Resort & Spa boasts a prime location with breathtaking views of the ocean and surrounding scenery. Situated on a hill, the hotel provides guests with magnificent vistas of Beppu Bay from their rooms, particularly enchanting during morning and evening hours. Guests consistently praise the stunning views visible from the lobby and other vantage points within the hotel, making for a picturesque and serene experience.
The hotel's location is ideal for those seeking a tranquil getaway, offering peace and quiet away from the hustle and bustle of Beppu city center, although it might be a bit challenging to access without a car. Guests appreciate the nearby convenience store, allowing easy access to essentials during their stay.
Alongside the exceptional location, Grand Mercure Beppu Bay Resort & Spa offers delightful amenities such as lovely onsens and impressive food options, including all-you-can-drink alcohol services. The hotel staff are noted for their friendliness, and the lounge service receives high marks from visitors.
Overall, the combination of beautiful ocean views, a serene environment, and excellent service make this resort a favored choice for those visiting the Beppu area.
Grand Mercure Beppu Bay Resort & Spa offers an exceptional breakfast experience that is consistently praised by guests for its rich selection and high quality. The breakfast buffet impresses with extensive variety and flavors that leave guests fully satisfied, making it a standout feature of their stay. Diners can enjoy an astonishing array of dishes that cater to diverse tastes, including Western palates, ensuring a luxurious dining experience. The value for money is noted, especially given the picturesque scenery accompanying the meal. Despite the menu repetition during extended stays, the breakfast maintains its excellence, complemented by delightful views of the sea and welcoming social ambiance. A highlight for many, the breakfast at this resort provides an extensive meal experience that is both delicious and memorable.
The dinner experience at Grand Mercure Beppu Bay Resort & Spa generally impresses guests with its array of flavorful and diverse offerings. Guests appreciate the extensive buffet-style dining that includes a wide variety of dishes, catering to all tastes and preferences. Highlighted dishes such as wagyu beef and ramen receive particular praise for their deliciousness, complemented by a rich selection of sweets including cream puffs that delight diners. Many reviews note the quality and breadth of options available for both breakfast and dinner, ensuring a satisfying culinary experience that can please guests of all ages. Additionally, the availability of all-you-can-drink beverages, including alcohol, during dinner adds to the appeal, allowing guests to relax and enjoy their meals to the fullest. While some diners mention a decline in the variety and quality compared to previous visits, overall, the feedback points to a dining experience that contributes positively to a memorable stay at the resort.
The rooms at Grand Mercure Beppu Bay Resort & Spa are highly praised for their spaciousness, providing plenty of comfort whether for individuals or families. Guests often highlight the stunning sea views, which enhance their overall experience and contribute to a relaxed stay. The accommodations come equipped with all necessary amenities and offer excellent comfort levels, ensuring a restful sleep on high-quality mattresses. Many guests found the renovated rooms clean and pleasant, appreciating the spotless bedding.
However, some aspects of the rooms could benefit from improvements. While the traditional tatami mats are well-maintained, certain wooden accents and other furniture pieces show signs of aging, occasionally appearing outdated or lightly stained. Additionally, there are occasional reports of uncleaned windows or areas, suggesting that attention to detail in housekeeping is needed.
Overall, while some rooms show signs of wear, the spacious layout and breathtaking views make staying at this resort a generally positive experience.
The Grand Mercure Beppu Bay Resort & Spa presents a mixed picture in terms of cleanliness, according to recent guest reviews. While there are some concerns, such as occasional mold in the bathrooms and dirty carpets, the overall ambiance is positive. The housekeeping staff stand out as being friendly and enthusiastic, which contributes to the hotel feeling generally clean. Guests appreciate the spotless changing areas and the fresh feel of the facilities. The spacious and clean hot springs are another highlight, providing a relaxing retreat. Despite some areas needing attention—like window cleanliness and stained public area furniture—the facility's cleanliness is generally well-regarded. The resort's serene atmosphere and quality onsen facilities further enhance its appeal, offering a calm escape slightly removed from the city buzz. However, guests have noted an occasional smoke odor and a pervasive tap water disinfectant smell. Despite these few issues, the resort's atmosphere and friendly staff leave a good overall impression.
At the Grand Mercure Beppu Bay Resort & Spa, guests consistently praise the hotel staff for their excellent service and dedication. From the front desk to the large bath area, the staff are celebrated for being accommodating, friendly, and enthusiastic. Particularly noteworthy is a foreign female front desk staff member who left a lasting positive impression with her charming smile and diligent work ethic.
The employees are described as super friendly, very helpful, and attentive to guests' needs. Guests appreciate the staff's clear explanations and their approachable demeanor which make the customer service experience smooth and pleasant.
However, some guests have suggested that an increase in staff during peak busy times could enhance the experience further. Despite this, the overall sentiment toward the staff's responsiveness and attitude remains highly favorable, contributing significantly to a positive stay at the resort.
Location Show Map
Location
The hotel's location is ideal for those seeking a tranquil getaway, offering peace and quiet away from the hustle and bustle of Beppu city center, although it might be a bit challenging to access without a car. Guests appreciate the nearby convenience store, allowing easy access to essentials during their stay.
Alongside the exceptional location, Grand Mercure Beppu Bay Resort & Spa offers delightful amenities such as lovely onsens and impressive food options, including all-you-can-drink alcohol services. The hotel staff are noted for their friendliness, and the lounge service receives high marks from visitors.
Overall, the combination of beautiful ocean views, a serene environment, and excellent service make this resort a favored choice for those visiting the Beppu area.
Breakfast
Dinner
Rooms
However, some aspects of the rooms could benefit from improvements. While the traditional tatami mats are well-maintained, certain wooden accents and other furniture pieces show signs of aging, occasionally appearing outdated or lightly stained. Additionally, there are occasional reports of uncleaned windows or areas, suggesting that attention to detail in housekeeping is needed.
Overall, while some rooms show signs of wear, the spacious layout and breathtaking views make staying at this resort a generally positive experience.
Cleanliness
Staff
The employees are described as super friendly, very helpful, and attentive to guests' needs. Guests appreciate the staff's clear explanations and their approachable demeanor which make the customer service experience smooth and pleasant.
However, some guests have suggested that an increase in staff during peak busy times could enhance the experience further. Despite this, the overall sentiment toward the staff's responsiveness and attitude remains highly favorable, contributing significantly to a positive stay at the resort.
No, Grand Mercure Beppu Bay Resort & Spa doesn't have any pool.
Yes, a spa is available at Grand Mercure Beppu Bay Resort & Spa.
No, Grand Mercure Beppu Bay Resort & Spa doesn't allow dogs.
No, parking facilities aren't available at Grand Mercure Beppu Bay Resort & Spa.
No, Grand Mercure Beppu Bay Resort & Spa doesn't have a gym.
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