Holiday Inn Express - Berlin - Alexanderplatz by IHG
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Summary of reviewsThe **Holiday Inn Express - Berlin - Alexanderplatz by IHG** impresses guests primarily with its exceptional location and overall cleanliness. Positioned conveniently near Alexanderplatz, the Rotes Rathaus and Museum Island, the hotel offers easy access to many of Berlin's key attractions and public transportation, making it a perfect base for exploring the city while maintaining a peaceful and quiet environment in a historic neighborhood.
Guests frequently praise the **breakfast** for its variety and quality with options catering to various dietary preferences, including vegetarian and vegan choices. Fresh bread, delicious croissants and high-quality jams are particularly mentioned. The breakfast service stands out despite minor criticisms about occasional crowding and a desire for more variety.
The **rooms** are often described as clean, comfortable and modern with effective soundproofing providing a restful stay. The cleanliness and eco-friendly approach are commendable, although some guests noted the rooms can be small, especially for families or groups and additional amenities like mini-fridges were missed. Despite these minor drawbacks, the overall value for money and the maintenance of the rooms receive positive feedback.
The **staff** service at this hotel is consistently excellent. Guests highlight the friendly, attentive and multilingual staff who are ready to assist and make the stay pleasant. Their efficiency and courteous nature, whether at the reception or in the dining areas, contribute significantly to the hotel's overall positive reputation.
The **cleanliness** of the hotel is frequently praised with guests noting the spotless condition of their rooms and common areas. Regular and thorough cleaning, including fresh towels and well-maintained bathrooms, enhances the overall comfort and satisfaction of the guests.
**Wi-Fi connectivity** receives mixed reviews. While many guests appreciate the reliable and fast internet suitable for general use and basic work, some experienced inconsistency and slow speeds, particularly during peak times. Despite these issues, the positive feedback suggests that the Wi-Fi services generally meet the needs of most travelers.
**Dinner** at the hotel is viewed as satisfactory but limited. While the food quality and bar service, including evening cocktails and terrace dining, are appreciated, the limited menu choices and small portions leave room for improvement. Guests often suggest exploring nearby dining options for more variety and better satisfaction.
**Parking** at the hotel can be challenging due to limited spaces and tight conditions in the underground garage. Guests often have to resort to nearby public parking options, which can be costly and inconvenient. The limited communication about parking availability adds to the inconvenience, although the presence of EV charging stations is a valued feature for those with electric vehicles.
Lastly, the hotel is considered **family-friendly**, offering spacious family rooms and necessary amenities such as baby cots and toddler beds. While some families found the rooms a bit cramped, particularly noting the small bathrooms and the adequacy of the sofa beds for children, the overall comfort and child-friendly nature of the hotel were appreciated. The good location and substantial breakfast add to the positive experience for families traveling with children.
In summary, **Holiday Inn Express - Berlin - Alexanderplatz** offers a combination of a favorable location, excellent staff service and clean, comfortable accommodations. Minor areas for improvement include breakfast variety, dinner menu options, parking convenience and Wi-Fi consistency. Nevertheless, the hotel provides significant value, especially for those looking to explore Berlin efficiently and comfortably.
Categories
Guests frequently praise the **breakfast** for its variety and quality with options catering to various dietary preferences, including vegetarian and vegan choices. Fresh bread, delicious croissants and high-quality jams are particularly mentioned. The breakfast service stands out despite minor criticisms about occasional crowding and a desire for more variety.
The **rooms** are often described as clean, comfortable and modern with effective soundproofing providing a restful stay. The cleanliness and eco-friendly approach are commendable, although some guests noted the rooms can be small, especially for families or groups and additional amenities like mini-fridges were missed. Despite these minor drawbacks, the overall value for money and the maintenance of the rooms receive positive feedback.
The **staff** service at this hotel is consistently excellent. Guests highlight the friendly, attentive and multilingual staff who are ready to assist and make the stay pleasant. Their efficiency and courteous nature, whether at the reception or in the dining areas, contribute significantly to the hotel's overall positive reputation.
The **cleanliness** of the hotel is frequently praised with guests noting the spotless condition of their rooms and common areas. Regular and thorough cleaning, including fresh towels and well-maintained bathrooms, enhances the overall comfort and satisfaction of the guests.
**Wi-Fi connectivity** receives mixed reviews. While many guests appreciate the reliable and fast internet suitable for general use and basic work, some experienced inconsistency and slow speeds, particularly during peak times. Despite these issues, the positive feedback suggests that the Wi-Fi services generally meet the needs of most travelers.
**Dinner** at the hotel is viewed as satisfactory but limited. While the food quality and bar service, including evening cocktails and terrace dining, are appreciated, the limited menu choices and small portions leave room for improvement. Guests often suggest exploring nearby dining options for more variety and better satisfaction.
**Parking** at the hotel can be challenging due to limited spaces and tight conditions in the underground garage. Guests often have to resort to nearby public parking options, which can be costly and inconvenient. The limited communication about parking availability adds to the inconvenience, although the presence of EV charging stations is a valued feature for those with electric vehicles.
Lastly, the hotel is considered **family-friendly**, offering spacious family rooms and necessary amenities such as baby cots and toddler beds. While some families found the rooms a bit cramped, particularly noting the small bathrooms and the adequacy of the sofa beds for children, the overall comfort and child-friendly nature of the hotel were appreciated. The good location and substantial breakfast add to the positive experience for families traveling with children.
In summary, **Holiday Inn Express - Berlin - Alexanderplatz** offers a combination of a favorable location, excellent staff service and clean, comfortable accommodations. Minor areas for improvement include breakfast variety, dinner menu options, parking convenience and Wi-Fi consistency. Nevertheless, the hotel provides significant value, especially for those looking to explore Berlin efficiently and comfortably.
Hotel with Parking
The hotel offers an on-site car park for self-parking. Accessible parking spaces and an electric vehicle charging station are available.
EV charging stations
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
About Holiday Inn Express - Berlin - Alexanderplatz by IHG
License: HRB 215601
Guest Reviews
Location
Additionally, the hotel is centrally located in Berlin-Mitte, allowing guests to easily access numerous tourist sites, restaurants and shopping areas. Despite its central location, the hotel manages to provide a peaceful environment, offering a quiet retreat after a day of sightseeing. The neighborhood itself, including areas like Nikolaiviertel and the Spree River, enhances the local experience with its historic charm.
Overall, the Holiday Inn Express - Berlin - Alexanderplatz provides an advantageous location for visitors keen on exploring the city, combining convenience, accessibility and a calm setting.
Breakfast
Several guests emphasized that the breakfast was a highlight of their stay, considering the selection to be generous and varied. From continental options to hearty meals, the breakfast seemed to meet the expectations of many travelers. Despite a few remarks indicating that the breakfast could benefit from more variety and additional hot items, the overall feedback suggested that the breakfast buffet was well-organized and consistent.
On the downside, some reviews noted that the breakfast area could get very crowded, causing a somewhat hectic environment and occasional difficulty finding seating. This was particularly evident during peak hours. A few guests also observed that the breakfast offerings remained the same each day, which could become monotonous for those staying longer.
Overall, the breakfast at 'Holiday Inn Express - Berlin - Alexanderplatz' was well-received, often described as rich, filling and an integral part of the hotel's appeal. The combination of good food, varied choices and attentive service left a lasting positive impression on many guests.
Dinner
However, the restaurant receives criticism for its limited dinner menu, small portions and basic offerings. Vegetarian diners may feel left out, as there's no vegetarian main course available. Some guests felt the food was average and pointed out that certain dishes, like the lukewarm fries and reheated warm dishes, fell short of expectations. Despite the reasonably priced basic menu, a few reviews suggest exploring other dining options in the vicinity.
There were also practical issues, such as the lack of hot food during breakfast and limited availability of food and drinks during the day with service resuming only after 6 pm. This could be inconvenient for those looking to have meals or refreshments outside these hours. Lastly, operational hiccups like overcrowded elevators during breakfast and inconsistent opening hours of the bar and restaurant were noted, although staff made efforts to remedy some inconveniences with gestures like drink coupons.
In summary, while the hotel offers some tasty dishes and good service, the limited menu selection and operational limitations may prompt guests to consider dining options outside the hotel.
Rooms
Several reviews highlight the spaciousness and modern decor of the rooms with clean, well-appointed bathrooms being a significant plus. The hotel's eco-friendly approach also garners appreciation. Guests mention that the rooms were quiet, thanks to effective soundproofing and double-glazed windows, ensuring a restful stay.
Despite the praise, some guests found the rooms to be on the smaller side, particularly for families or groups of three. Storage space is a common concern with mentions of limited wardrobes and insufficient hangers. Additionally, several guests noted the absence of a mini-fridge in the rooms, which would have added to their convenience.
There were occasional complaints about room temperature, specifically inadequate air conditioning or heating issues in some rooms. A few reviews mentioned untidy carpets needing attention and other minor maintenance concerns.
Overall, the rooms at this hotel are considered clean, comfortable and quiet with modern furnishings and good sound insulation. Despite some minor drawbacks related to room size and storage, the positive aspects of cleanliness, comfort and value for money make it a popular choice among guests.
Beds
However, there are mixed reviews regarding the condition and firmness of the mattresses. Some guests found the mattresses to be aging, sagging or worn out, which affected their overall sleep quality. Instances of beds being slightly tilted or sunken in the middle were also reported, resulting in discomfort for some visitors. While many found the beds to be supportive and conducive to a good night's sleep, there were remarks about the beds being too firm or hard for certain preferences.
Despite these occasional issues, the overall sentiment points towards comfortable and clean bedding, providing a generally decent sleep experience for most guests. The hotel's effort to offer a variety of pillow options seems to have enhanced guest satisfaction, contributing positively to their stay.
Cleanliness
Overall, the cleanliness of both the hotel property and individual rooms leaves a remarkable impression on guests. Additionally, the friendly and helpful staff contribute to the pleasant atmosphere. Guests appreciate the clean organized spaces that contribute to the hotel's charm and comfort, making it a top choice for travelers looking for a well-kept and tidy hotel environment.
Staff
The professionalism and efficiency of the staff also earn high praise. Visitors appreciate the quick and solution-oriented responses to any inquiries or issues, making interactions smooth and stress-free. The hotel's personnel is described as polite, competent and extremely friendly, contributing significantly to the overall positive experience of staying at the hotel.
Additionally, the prompt and attentive service extends to all areas of the hotel, including the restaurant and bar, where the employees' friendliness enhances the dining experience. Whether it’s clearing tables quickly or providing helpful advice about navigating Berlin, the staff's dedication to service is evident.
Guests frequently mention feeling very comfortable and well taken care of, thanks to the staff's warmth and attentiveness. Their continuous efforts to be available and helpful, regardless of the time, reflect the hotel's commitment to guest satisfaction. From the knowledgeable front desk to the courteous cleaning personnel, the staff at Holiday Inn Express - Berlin - Alexanderplatz consistently contributes to a memorable and enjoyable stay.
Wi-Fi
However, a few reviews pointed out areas where the Wi-Fi could be improved. Issues such as slow and inconsistent speeds, occasional connection problems and a restriction of only two devices per connection were mentioned. There were also instances of Wi-Fi being patchy and not working well, particularly in some parts of the hotel or during certain times.
While some guests faced challenges with the Wi-Fi’s performance, involving slow speeds and inefficiency for streaming, others experienced very good connectivity with no packet loss and fast internet speeds, even noting low ping times that gamers might appreciate. The hotel's staff often proved helpful in resolving Wi-Fi issues, ensuring a satisfactory experience for many visitors. Overall, the hotel's Wi-Fi service, while having areas for improvement, remains a generally positive experience for most guests.
Parking
Guests frequently note that the parking spaces are small and cramped, which can make maneuvering difficult. The underground garage can also feel tight for larger vehicles. If the hotel parking is full, visitors must rely on nearby public parking garages, which are typically a short walk away. While this is a convenient alternative, these garages also come with a hefty price tag, sometimes costing around 20€/day.
Additionally, communication from the hotel regarding parking availability and alternatives is described as poor. For those unlucky enough not to secure a spot onsite, the need to find and navigate to external parking can be frustrating and time-consuming. Guests also mention the lack of short-term parking for loading and unloading luggage, adding to the overall inconvenience.
In summary, while there is parking available, guests should be prepared for limited spaces and potentially high costs. Planning ahead and arriving early might help secure a spot, but it's advisable to be ready for alternative parking arrangements nearby.
EV charging stations
Family
However, there were some complaints about the initial unavailability of baby cots upon arrival, though these issues were resolved by the housekeeping staff in most cases. Some reviews mentioned that while the rooms are good for couples and small families, they can feel cramped for three people, particularly noting the small size of the bathrooms and the comfort of the folding sofa bed. Despite this, many found the sofa bed adequate for their children.
The location of the hotel is convenient and it offers a good breakfast, although some mentioned the lack of child-specific menu options. The overall atmosphere of the hotel is accommodating for families and it comes recommended for shorter stays. Despite minor inconveniences related to room size and specific amenities, most families enjoyed their stays and found the hotel a good fit for traveling with children.
3 Star
The hotel's amenities are basic but sufficient with guests noting the comfort and cleanliness of the rooms. However, some mention the lack of hotel slippers and a refrigerator as minor drawbacks. The breakfast provided is decent and typical for a three-star hotel, including standard English selections.
The staff receive praise for their friendliness and courteous service, contributing to an urban and welcoming atmosphere. While the beds and occasional minor odors from the toilets are noted as areas for improvement, overall, the hotel provides a satisfactory stay. The parking garage is considered expensive by some guests.
In summary, Holiday Inn Express - Berlin - Alexanderplatz is a reliable choice for those seeking comfortable, basic accommodations at a reasonable price, maintaining the standard quality expected from the IHG chain.
Business
While the overall experience caters well to business needs with a good value for the price and a favorable price-performance ratio, there were some noted limitations. Some reviews mentioned the lack of a designated work table or desk for laptops and issues with limited parking space, which could pose a challenge for business travelers.
The staff at the hotel received high praise for their helpfulness, friendliness and patience, contributing greatly to the positive experience. The reception was consistently noted for being super friendly and attentive. Despite minor drawbacks such as occasional limited seating space and a sometimes unpleasant lobby smell, the general sentiment leans towards recommending this hotel for business trips. The strategic location further solidifies its appeal to those in town for work.
In summary, Holiday Inn Express - Berlin - Alexanderplatz is a reliable and efficient option for business travelers, offering essential amenities and a supportive staff, although it bears some considerations regarding workspace and parking.
Accessible
Despite some feedback indicating that the beds could be more suitable for wheelchair users and the elderly, overall, the accessible rooms and bathrooms meet expectations. Guests appreciate the spacious layout and the cleanliness of the hotel, along with the convenience of private underground parking. The handy facility to borrow a wheelchair adds further to its accessibility credentials.
Breakfast at the hotel is frequently highlighted as a standout feature with numerous mentions of its excellence and variety, ensuring guests start their day well. The check-in and check-out processes are noted as being straightforward, adding to the pleasant experience of staying at this accessible hotel.
Dog Friendly
No, Holiday Inn Express - Berlin - Alexanderplatz by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express - Berlin - Alexanderplatz by IHG.
Yes, Holiday Inn Express - Berlin - Alexanderplatz by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express - Berlin - Alexanderplatz by IHG.
No, Holiday Inn Express - Berlin - Alexanderplatz by IHG doesn't have a gym.
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