World > Europe > Germany > Berlin > Hotels in Berlin > smartments Berlin City West

smartments Berlin City West

Berlin , Fasanenstraße 2 (Show on Map)

8.5

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviews**smartments Berlin City West** garners high praise from guests, primarily due to its exceptional location and the overall quality of the accommodations. Centrally situated close to Zoo Station, the property offers excellent connectivity with easy access to public transport, which is ideal for both business and leisure travelers. Visitors find the surroundings both quiet and well-served by numerous restaurants, shops and supermarkets. The proximity to key attractions like Kurfürstendamm and Savigny Square further enhances its appeal.

The rooms at smartments Berlin City West are frequently commended for their spaciousness and cleanliness. Guests appreciate the quiet, comfortable settings featuring modern and stylish furnishings. Essential amenities, including well-equipped kitchens, dishwashers, Nespresso machines and underfloor heating, add to the comfort. Large balconies, effective air conditioning and functional use of space in the apartments contribute to a high-quality stay experience. Despite occasional mentions of smaller studios, the properties' interiors effectively utilize space to ensure both short and extended stays remain convenient and pleasant.

Cleanliness is a standout attribute with apartments being described as spotlessly clean and well-maintained. Kitchens are particularly noted for their modernity and comprehensive stock of supplies. While there are occasional minor issues, the diligence of the housekeeping staff ensures an overall welcoming and comfortable atmosphere.

The quality of the staff receives high marks with guests frequently appreciating the friendliness, efficiency and helpfulness of the team. The manager and reception staff are noted for their exceptional service and attentiveness, although some limitations in service consistency, particularly over weekends, are mentioned.

WiFi service at the property is generally adequate with some guests highlighting its good speed and stability. However, connectivity issues such as choppy signals and complex login processes are occasionally noted, suggesting room for improvement in this area.

Opinions on the beds are mixed with many guests enjoying the comfort, while others cite issues with size and firmness. Concerns about narrow beds and mattresses that are too hard, too soft or saggy affect some visitors' sleep quality, indicating an area that could benefit from enhancements.

Accessibility features receive mixed reviews. The property's central location and autonomous access are well-regarded, but issues like out-of-order elevators and non-accessible structural features pose challenges for guests with mobility difficulties. Despite these issues, the overall sentiment remains positive with guests often expressing a desire to return due to the combination of quality accommodations and prime location.

In conclusion, **smartments Berlin City West** stands out for its strategic location, well-maintained and comfortable apartments and attentive staff, making it an excellent choice for many visitors to Berlin, notwithstanding some areas of potential improvement.
Show more

Categories

Aparthotel Taking Steps Towards Sustainability

Accessible Aparthotel

4-Star Aparthotel

Room Types

Studio Meals can be prepared in the well-fitted kitchenette, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The studio provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Studio XL The studio features a private bathroom, air conditioning, a private entrance, as well as a seating area with a flat-screen TV. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The studio provides a tea and coffee maker, a wardrobe, parquet floors, heating, as well as a TV. The unit offers 1 bed.

Studio S The studio features a private bathroom, air conditioning, a private entrance, as well as a seating area with a flat-screen TV. Meals can be prepared in the well-fitted kitchenette, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The studio provides a tea and coffee maker, a wardrobe, parquet floors, heating and a TV. The unit offers 1 bed.

Apartment The studio has a private bathroom, air conditioning, a private entrance, as well as a seating area with a flat-screen TV. In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The studio offers a tea and coffee maker, a wardrobe, a sofa, parquet floors, as well as a TV.

About smartments Berlin City West

License: HRB 171652B

Guest Reviews

8.5

Very Good

Location

The smartments Berlin City West receives high praise for its prime location. Centrally situated, it is just a few minutes' walk from major transport hubs like Zoo Station, offering easy access to the S-Bahn and U-Bahn. This makes it convenient for exploring Berlin and reaching the airport. Guests appreciate the quiet, yet accessible neighborhood, which is filled with a variety of restaurants, shops and supermarkets.

The area around the accommodation is well-connected and ideal for both business and leisure travelers. It's near key attractions, including Kurfürstendamm, Savigny Square and the Theater des Westens. Despite its central position, the location remains peaceful and perfect for a restful stay.

Many reviews highlight the functionality and cleanliness of the apartments, noting well-equipped kitchens and comfortable facilities. The ability to block out light and effective air conditioning contribute to a pleasant stay. Overall, the combination of a strategic location, superb transport links and a quiet environment makes smartments Berlin City West a top choice for visitors.

Rooms

smartments Berlin City West offers a commendable stay experience, often highlighted for its spacious, spotlessly clean and fully equipped apartments. Guests frequently noted the quietness of their accommodations, which contributes to a truly peaceful stay. Each room comes with essential amenities including a well-equipped kitchen, dishwasher, Nespresso machine and even underfloor heating, thus providing a comfortable and highly practical setting.

The modern and stylish furnishings of the apartments, enhanced by facilities like air conditioning and large French windows offering street views, are particularly appreciated. Though some studios are described as small, they are consistently lauded for their tasteful interiors and efficient use of space, making shorter stays both pleasant and convenient.

The central location is another significant advantage, providing easy access to public transport, trains and metro stations, which is ideal for business trips or city visits. Additional perks, such as large balconies, high-quality bathroom facilities and cozy, quiet rooms, further enhance the overall stay experience.

Overall, smartments Berlin City West impresses with its functional, well-maintained and inviting accommodations, perfectly suited for a hassle-free stay in Berlin.

Beds

While 'smartments Berlin City West' offers a modern and clean setting with great location perks, guest reviews reveal mixed opinions about the beds. Many visitors found the beds to be comfortable, cozy and even wonderful, appreciating the good bedding and comfortable pillows and mattresses. However, numerous guests were dissatisfied with the size and comfort of the beds. They frequently mentioned that the beds were too narrow and not suitable for two adults, often leading to an uncomfortable sleep experience. Some highlighted issues included mattresses being either too hard or too soft, sagging in the middle and having a plastic protective layer that caused the cover to slide. Additionally, the placement of double beds against the wall disturbed some guests and the lack of split mattresses led to sleep disturbances. Overall, while some guests enjoyed their sleep, others felt the beds could use significant improvements for a more consistently comfortable stay.

Cleanliness

Located in Berlin City's charming West area, smartments Berlin City West impresses with its high standards of cleanliness. Guests frequently commend the establishment for its very clean and well-equipped apartments, which provide all the necessities for a comfortable and relaxed stay. The rooms and bathrooms are described as clean, tidy and cozy, contributing to an atmosphere that many find welcoming.

The kitchens are especially noted for being well-stocked with all essential supplies, making it convenient for guests who prefer self-catering. Many reviews highlight the modernity and freshness of the rooms, pointing out that both cleanliness and comfort are consistently well-maintained. The central and quiet location adds to the appeal, being close to amenities and public transportation, making it an ideal choice for travelers seeking convenience and accessibility.

Although there are mentions of some areas for improvement, such as occasional dust and instances where the bathroom cleanliness could be enhanced, the overall sentiment remains positive. The diligent housekeeping ensures that rooms are spotlessly clean with every detail attended to, reinforcing the impression of a well-managed establishment. Whether for a short visit or an extended stay, smartments Berlin City West stands out as a clean, functional and comfortable accommodation choice in a prime Berlin location.

Staff

At smartments Berlin City West, the quality of the staff stands out as a significant highlight. Guests consistently praise the availability and kindness of the personnel with many noting their diligent and efficient service. The reception team, in particular, receives commendations for being friendly, accommodating and always ready to assist with any inquiries. The manager is frequently mentioned for being incredibly kind and helpful, often going out of their way to ensure a positive experience. Specific staff members, such as the cleaning lady and an Italian receptionist, are acknowledged for their exceptional service and helpful advice.

However, some guests noted that service can be inconsistent, particularly over weekends when the reception is unstaffed. Despite this, the staff's overall friendliness and responsiveness to guest needs leave a lasting positive impression. The on-site staff members are described as polite, welcoming and attentive, enhancing the overall experience for visitors. The manager and team receive high marks for their excellent service and personalized assistance, ensuring that many guests feel well-cared for despite occasional gaps in coverage.

Wi-Fi

Travelers staying at smartments Berlin City West generally find the WiFi connection satisfactory but experience some issues. While many appreciate the availability of free WiFi and praise its speed and stability, there are several mentions of connectivity problems, such as choppy signals, frequent logins and inaccessible connections at times. Some guests have highlighted the convenience of plenty of charging points available in the rooms. However, there are concerns regarding the security and complexity of the WiFi with instances of incorrect passwords and difficulties connecting specific devices like Chromebooks.

The hotel's self-check-in method receives commendation for its convenience, especially for those arriving at unusual hours, though a few guests encountered challenges with understanding the online check-in process partly due to internet issues. Overall, guests find the internet service to be decent but suggest room for improvement to address the intermittent issues and enhance user experience.

Accessible

SMARTments business Berlin City West offers a blend of modern convenience and central location with several favorable aspects for guests with and without disabilities. Guests appreciated the easily accessible apartments and efficient autonomous access via machines at the entrance, though there were some challenges with the self check-in process for a few individuals. The hotel's location is highly praised, being in a quiet area just a short walk from a subway station, providing easy connections to the city center and the airport.

However, there are notable accessibility issues that could affect those with mobility challenges. Many guests experienced difficulties due to the elevator being out of order for extended periods, complicating movement within the property. Additionally, some structural features such as non-accessible kerbs and beds accessible from only one side posed challenges. On a positive note, the hotel's sophisticated appliances and the good quality-price ratio received commendable mentions.

Despite some operational issues and accessibility concerns, many reviewers felt they had an overall great stay and expressed a desire to return.

No, smartments Berlin City West doesn't have any pool.

No, a spa isn't available at smartments Berlin City West.

No, smartments Berlin City West doesn't allow dogs.

No, parking facilities aren't available at smartments Berlin City West.

No, smartments Berlin City West doesn't have a gym.

Location Show Map

More Options