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Summary of reviewsSwiss Plus Hotel has garnered widespread acclaim for its ideal location, accommodating guests with convenience and tranquility. Nestled in a serene residential neighborhood, it is only a short walk from the city center and the river, making it an excellent base for exploring Bihac and its surroundings. Guests arriving by car will also appreciate the excellent and easily accessible parking facilities.
The hotel’s breakfast receives generally positive reviews with many guests highlighting the abundant variety and delicious options available. Described as great, first-class and satisfying, the breakfast offerings leave most guests pleased, although there is room for improvement in terms of variety and freshness for some.
Dinner at the Swiss Plus Hotel is consistently praised for its quality and delightful culinary experience. The in-house restaurant is noted for its excellence with standout dishes like trout receiving special commendations. A pleasant dining atmosphere, complete with an inviting terrace, enhances the overall experience, making meals a memorable part of the stay.
Guest rooms at the Swiss Plus Hotel are mostly praised for their spaciousness, cleanliness and comfort. The majority appreciate the design, large TVs and beautiful bathrooms, although some reviews note that certain rooms require renovation and attention to maintenance. Discrepancies between room descriptions and actual amenities have been pointed out, indicating a need for more accurate listings.
Cleanliness is a standout feature of Swiss Plus Hotel with numerous reviews describing the facility as spotless and immaculate. Guests appreciate the daily cleaning routines and modern touches, reflecting the hotel’s commitment to maintaining a pristine environment. Although minor lapses have been occasionally mentioned, the overall consensus underscores the high cleanliness standards.
The hotel’s staff is frequently commended for their professionalism, friendliness and helpful demeanor. Guests have had consistently positive interactions with the staff, who are noted for their accommodating and attentive service. Specific mentions of standout employees such as the friendly receptionist and waiters like Branimir highlight the personalized and caring service guests receive.
Parking at Swiss Plus Hotel is another positively reviewed aspect with guests praising the availability of free and convenient parking right next to the hotel. The proximity and ease of access contribute to a seamless and stress-free experience for those traveling by car.
Lastly, the beds at Swiss Plus Hotel are highly rated for their comfort and ample size. Many guests highlight the cleanliness and softness of the beds with the majority finding them a major highlight of their stay.
Overall, Swiss Plus Hotel provides an excellent combination of convenience, comfort and quality service, making it a commendable choice for travelers seeking a memorable stay. Improvements in room maintenance and breakfast variety could further enhance the already positive guest experience. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Hotel with Tennis Courts
3-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 5 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
WHO
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: March, 17 2020
Superior Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The double room's kitchenette, which features a refrigerator, is available for cooking and storing food. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit offers 1 bed.
Superior Single RoomFeaturing free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The single room's kitchenette, which has a refrigerator, is available for cooking and storing food. The air-conditioned single room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit has 1 bed.
Triple RoomProviding free toiletries, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The triple room's kitchenette, which features a refrigerator, is available for cooking and storing food. The air-conditioned triple room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit offers 2 beds.
Deluxe Double Room with BalconyThe spacious double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Double Room with TerraceThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
Swiss Plus Hotel offers an ideal and beautiful location, close to the city center yet nestled in a quiet, residential neighborhood. For those on foot, it provides convenient proximity with just a 10-minute walk to the heart of the city and a mere 5 minutes to the river. The hotel's positioning makes it an excellent base for exploring Bihac and the surrounding areas. Driving guests will appreciate the excellent parking facilities. Overall, the location combines the best of accessibility and tranquility, making it perfect for both relaxation and exploration.
Breakfast
Swiss Plus Hotel receives mixed reviews about its breakfast while generally leaning towards the positive. Guests often highlight the variety and abundance of options available, describing the breakfast as great, delicious and even first-class. Many visitors noted the high quality and praised its excellent taste.
However, other comments suggest room for improvement. Some guests feel the breakfast choices are too limited or repetitive and a few mentioned the need for more diverse and fresher options. Complaints include terms like poor and weak, indicating that certain aspects do not meet expectations for a hotel of its standard.
Despite these critiques, the prevailing sentiment suggests that most visitors find the breakfast to be quite satisfying with several expressing their delight over the delicious offerings and friendly staff. Overall, Swiss Plus Hotel provides a good breakfast experience with potential for enhancing variety and freshness.
Dinner
At the Swiss Plus Hotel, guests consistently praise the quality of the dining experience. The in-house restaurant is frequently described as very good with many reviews highlighting the greatness and excellence of both the food and the restaurant itself. Diners savor delicious meals with particularly high recommendations for dishes like the trout, which stand out among the offerings. The restaurant's pleasant atmosphere, including its inviting terrace, greatly enhances the dining experience. Several reviews also mention the nearby restaurant called CITY, indicating additional dining options close at hand. Overall, the combination of excellent food and a comfortable dining environment makes dinner at the Swiss Plus Hotel a memorable part of the stay.
Rooms
Swiss Plus Hotel receives mixed reviews about its rooms, but there are several positive observations. Many guests find the rooms to be spacious, tidy and comfortable with a consistent mention of cleanliness. The bathrooms, particularly the showers, are often highlighted for their spaciousness and comfort. The beds are generally described as large and comfortable and some guests appreciate the room design and the presence of large TVs and beautiful bathrooms.
However, there are a few noted areas for improvement. Some guests feel that the rooms are rundown and in need of renovation. There are also comments about discrepancies between the room descriptions and the actual amenities, such as the lack of a kitchenette or fridge when expected. Some rooms have been described as too small or not clean enough with issues like non-functional air conditioning, non-working TVs and unchanged bedding. Overall, while many guests find their stay satisfactory in terms of space and comfort, improvements in maintenance and accurate listings could enhance the guest experience.
Beds
The beds at Swiss Plus Hotel receive high praise for their comfort and ample size. Many guests note that the beds are not only large enough for two people but also incredibly comfortable with some describing them as super soft and featuring very comfortable mattresses. Cleanliness is consistently highlighted, adding to the overall positive sleeping experience. While a few guests found the bed too hard or just okay, the majority of reviews emphasize the comfort and size, deeming the beds at Swiss Plus Hotel a major highlight of their stay.
Cleanliness
The guest reviews for Swiss Plus Hotel frequently highlight the exceptional cleanliness of the establishment. Words like spotless, immaculate and very clean are repeatedly used to describe the rooms and the overall facility. Guests are particularly impressed by the excellent cleanliness, the tidy and comfortable appearance and the modern touches found throughout the hotel. The rooms are noted to be cleaned daily, contributing to consistent upkeep and a welcoming environment. The hotel's recent renovations also add to its fresh and pristine feel. While there's an isolated mention of a cleanliness lapse regarding room maintenance over subsequent days and a minor oversight with bathroom supplies, the general consensus praises the hotel for its cleanliness standards. The Swiss Plus Hotel can be confidently recommended for travelers who prioritize a clean and comfortable stay.
Staff
The Swiss Plus Hotel is frequently praised for its exceptional staff, consistently described as very nice, helpful, accommodating and friendly. Guests have noted the professionalism and politeness of the staff, often highlighting interactions with the receptionist who was particularly wonderful and friendly. The waiters, including standout mentions of Branimir, were acknowledged for their kindness and availability.
Service is a strong point with the staff being quick to respond to requests and providing a welcoming, relaxed and discreet atmosphere for guests. The positive and cooperative nature of the team, evident in their friendly behavior and top-notch service, has left a lasting impression on many visitors.
Despite a few isolated instances of less favorable experiences, such as an unfriendly staff member or issues with internet handling, the overall consensus remains overwhelmingly positive. The Swiss Plus Hotel staff’s dedication to making guests feel welcome and attended to has earned them numerous accolades, making the stay memorable for many travelers.
Parking
Swiss Plus Hotel has received favorable feedback regarding its parking amenities. Guests frequently highlighted the availability of free parking, which was described as both comfortable and convenient. The parking lot is situated right next to the hotel, making it easily accessible. Many appreciated the proximity of parking facilities to the hotel, describing the location as good. Overall, the parking arrangements at Swiss Plus Hotel have left a positive impression among guests.
No, Swiss Plus Hotel doesn't have any pool.
No, a spa isn't available at Swiss Plus Hotel.
No, Swiss Plus Hotel doesn't allow dogs.
Yes, parking facilities are available at Swiss Plus Hotel.